Technical support specialist jobs in Cedar Falls, IA - 42 jobs

CBE Companies, a global provider of contact center services, has an immediate need for a Help Desk Technician and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the “Best-of-the-Best” to join our winning team and support both recent and future growth! Why would CBE be a good fit for you? With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years-and we're still going strong because we offer employees: Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks! Ongoing training & support! Career culture with many opportunities for advancement! Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to “doing the right thing”; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we're looking for people who value opportunity, challenge, innovation, results, and FUN! Invest in your future with a company that will invest in YOU! The Help Desk Technician will provide outstanding customer service as part of the first response technical support team for users of CBE systems. This position will resolve problems or triages and escalates problems to the appropriate support staff. The Help Desk Technician will install new hardware and maintain existing hardware. This position will install software and configure per business/user requirements. The Help Desk Technician will assist the Technical Support Operations team in daily production requirements as well as maintain our number one goal of all systems up and running. This position will escalate issues to Tier 2 and Tier 3 support as required. The Help Desk Technician position is an onsite opportunity at one of our office locations: Cedar Falls, Iowa or Clarksville, TN! Job Details: Responsible for interfacing with customers to analyze, identify, research, troubleshoot and resolve system related issues, documenting all activity in the problem management database. Responsible for providing Tier 1 support. Responsible for hardware setup, installation and maintenance including desktop appliances, phones, printers and associated equipment and consulting with users for troubleshooting. Responsible for testing software so that it is provisioned correctly to users. Responsible for maintaining accurate desktop hardware and software inventory records. Assist with Mobile Device Management, distribution and training of company owned devices. Monitors and troubleshoots all aspects of computer systems operations. Responsible for developing and maintaining Tech Support SOP's and documentation for systems and processes in responsibility. Implements information security policies and procedures for the organization. Provide user support related to accessing network/application accounts by resetting passwords and/or re-activating accounts in applications. When required, performs the functions of the Technical Support Operations group Handle quality control checks for file processing On call rotation for weekend support and file processing Possess proven technical troubleshooting skills Possess excellent communication and attention to detail skills Ability to write clearly and express technical problems and solutions so that the average end user can understand them while at the same time communicate at a technical level with knowledge and understanding so escalated problems are clearly defined Excellent listening skills Excellent phone skills and etiquette Knowledge of a variety of hardware platforms (Dell and Apple) and OS/software applications including but not limited to Microsoft OS and Office applications Displays a positive, professional character in the work environment Must be able to manage change effectively and productively in a fast-paced environment Adhere to all company security policies The Company reserves the right to change or assign other duties to this position as appropriate Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities Must be able to remain in a stationary seated position up to 85% of the work shift Must be able to occasionally move about inside the office to access office machinery, file cabinets or attend meetings Must be able to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, scanner, fax machine Must be able to exchange accurate information with co-workers, consumers and/or clients or vendors who have work related inquiries Must be able to lift 50 pounds The Company reserves the right to change or assign other duties to this position as appropriate. Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities. Job Requirements: Two-year degree or four-year degree preferred from four-year college or technical school in Computer Science, MIS, or CIS One year help desk or related experience and/or training; or equivalent combination of education and experience ITIL Certified (preferred) CompTIA A+ Essentials certification (preferred) The starting pay range for this position is $43,000-52,000/year. An individual's actual compensation will depend on the individual's qualifications and experience. CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required. #CF2 #CTN2 CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-3 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description • Provide hardware/software support services to onsite client including break/fix • Implement virus detection and eradication procedures • Diagnose end-user system failures and implement repair solutions • Diagnose printer and other peripheral devise failures and implement repair solutions • Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications • High school diploma or equivalent required • 2+ years' experience • HP Certification • Proficient in Microsoft Active Directory • Ability to resolve Windows XP and Windows7 Operating System Issues and Errors • Solid foundation of Personal Computer experience • Excellent troubleshooting capability • Ability to work in a team environment as well as independently • Strong sense of customer service • Proven ability to remain flexible in a changing environment • Attendance and schedule adherence are requirements of this position • Ability to walk and bend and perform labor-related duties of connecting computer equipment • Ability lift up to 50 lbs. when moving electronic equipment. All lifts over 50 lbs. require two or more employees to perform the task. • May require additional project-specific training Additional Information

Benefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid driver's license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start. The Road This Far Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

- Must live near or relocate to New Hampton, IA, or surrounding area - Precision of New Hampton is looking for a new Help Desk Associate for our office and manufacturer area. This role will consist of assisting in day-to-day operations at Precision, including but not limited to; Printer Support, Remote Desktop Support, VoIP support, Minor Network Support, Desktop Support, and Peripheral support. Responsibilities Provide desktop support for our CSRs running Windows 10 & 11 Supporting a wide range of printer hardware, networked and tethered Working on, and figuring out PC hardware issues Computer Imaging for new employees Communicating with employees on issues they may be having, or things they may need Diagnosing minor network issues Fixing and maintaining peripheral hardware issues, as well as VoIP support for our desk phones Assisting the IT Manager when needed Requirements At least one year of experience in a help desk/desktop support role Windows Administration Active Directory/SMB Basic understanding of networks (DHCP, DNS) Some experience with remote desktop tools (Preferably ConnectWise and/or RDP) Experienced with computer hardware and troubleshooting Comfort with communicating with our third party partners for aiding in technical assistance Nice-to-haves Linux Administration (Debian/Ubuntu) Knowledge and experience with Proxmox and PBS (or tools like KVM/QEMU) Two-year (associates) degree in Information Technology Understanding and programming desk phones (Yealink/Polycom) Experience with Python for scripting/automating Understanding databases such as MySQL/Postgres Experience with the Ansible/AWX platform Zabbix Dashboard and SNMP understanding Certifications such as a CompTIA A+ (Or similar) are always a plus!

Job Description: Field IT Infosys is seeking an IT Support Associate. This position is responsible for providing expert technical support and hands-on repair services for laptops and related devices. This role involves diagnosing hardware and software issues on laptops and end user devices, performing troubleshooting, repairs and upgrades and ensuring devices meet quality standards before returning them to customers. The Field IT engineer plays a critical role in delivering reliable solutions and maintaining customer satisfaction in a fast-paced service environment. Primary Skill Required Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Detailed Description of project/Requirement Description * Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. * Hardware/software troubleshooting and resolution * Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. * Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies * L1 level network troubleshooting and resolution for LAN Connectivity * Hands & feet support to Backend team for Network/Server/application issue * Working with vendor support contacts to resolve technical issues * Labelling Racks & devices * Server mounting/movement * Network & Sharing printer installation * Knowledge of Office 365 support * Coverage/compliance software installation and troubleshooting * Good communication skill * Good Knowledge of DHCP, DNS. * Maintain IT inventory, coordinate vendor support, and assist with procurement * Support Mac devices * Strictly adhere to defined Service Level Agreements (SLA's) * Support recurring meetings, events, and after-hours activities as required * Documenting incidents, problems, and resolutions for future reference and for the knowledge base Preferred Skills: * Excellent problem-solving, communication, and documentation skills * Ability to work independently and manage technical issues. * Willingness to learn new technologies and adapt to different roles * Good to have any or more certificates such as: * CompTIA A+, * Microsoft Certified Desktop Support Technician The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental/Vision/Life Insurance * Long-term/Short-term Disability * Health and Dependent Care Reimbursement Accounts * Insurance (Accident, Critical Illness , Hospital Indemnity, Legal) * 401(k) plan and contributions dependent on salary level * Paid holidays plus Paid Time Off Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Desktop Support Analyst Duration :12 + Months Rate: $25/hr on C2C Only local candidates as F2F interview is required Ques: The Contractor must have a current valid driver's license in their possession during the employment timeframe. Failure to have a valid driver's license could be cause for dismissal. Do you accept this requirement? Complete Description: Will performs all roles of a Desktop Support staff. Will be first contact for Support tickets and will assist Desktop Support 3 staff with hardware issues and imaging staff desktop equipment This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop. Candidate must be able to: -Handle difficult situations with clients and turn them into a win for the desktop support team -work trouble tickets from system -be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on -solve issues desk side and through remote desktop -answer how to questions and resolve issues related to applications, printers, connectivity -setup and install new PC's, -maintain a positive outlook, be professional, and provide excellent customer service This person select will work at the Iowa Veterans Home in Marshalltown as their primary place of duty. Greater detail outlined in the skills matrix Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week More than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Additional Information All your information will be kept confidential according to EEO guidelines.

If you are a **Manufacturing Systems Specialist** professional looking for an opportunity to grow your career, Emerson has an exciting role for you! In this position, you will serve as the subject matter expert for processes and systems related to Fisher First to Order Release in the Oracle Business System. You will ensure that business processes align with system best practices and Flow Controls objectives while managing critical knowledge retention, standards of work, and best practice documentation for Global Manufacturing Engineering data. **In This Role, Your Responsibilities Will Be:** + Train users in functional business process areas and guide Order Engineering teams on item attributes to ensure smooth progression in the system. + Lead the Order Import Interface to maintain clean data for manufacturing execution and manage item hold creation and release processes. + Collaborate with Project Management to align customer project orders and monitor pricing, deals, and discounts as directed by Global Industry Sales. + Develop business analytics solutions for reporting and predictive analysis, audit for compliance with standards, and recommend corrections. + Investigate and propose new system functionalities, perform testing to mitigate risks, and evaluate improvement requests for global optimization. + Prepare functional requirement specifications, workflow definitions, and documentation for enhancements using Stage Gate and RFC processes. + Plan, lead, and implement approved business process and systems improvement projects on time and within budget. + Support data maintenance changes, maintain Level 5 standards, and coordinate with global sites to resolve production issues. + Represent Flow Controls in Perfect Execution Events, OpEx Audit Teams, and Automation Solutions functional teams. **Who You Are:** You are a proactive problem solver who confidently addresses complex challenges and drives results. You communicate effectively across all levels of the organization, fostering collaboration and building trust. You adapt quickly to changing priorities and inspire others to embrace new ideas and solutions. You consistently seek opportunities to improve processes and deliver value to the business. **For This Role, You Will Need:** + Bachelor's degree or equivalent experience (4 years in lieu of degree). + Experience with Oracle systems and engineering data systems. + Ability to influence and inspire change across diverse teams. + Strong interpersonal and leadership skills. **Preferred Qualifications That Set You Apart:** + 5+ years of experience in manufacturing or engineering within a manufacturing environment using ERP systems. + Familiarity with data analytics tools such as Microsoft SQL Server Management Studio, Power Query, Power Pivot, and Power BI. + Excellent oral and written communication skills, including strong presentation abilities. + Solid business and analytical acumen with proven project management experience. + Knowledge of manufacturing operations processes and production control systems. + Ability to manage multiple priorities and adapt to evolving business needs. **Our Culture and Commitment To You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together. **Work Authorization** Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. **Equal Opportunity Employer** Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go! **No calls or agencies please.** **Requisition ID** : 25029973 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work. Duties and Responsibilities: (Essential functions of the position are listed in bold print.) Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction. Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures. Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner. Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades. Designs and implements projects based on business requirements. Provides budget information regarding computer needs. Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors. Works with the Officer of Support Services for system upgrades and network connectivity issues. Maintains awareness of new and emerging technologies and products provided by IT. Provides support via phone, email, and in-person for end-users of laptop and desktop PC's. Completes work order tickets, including ticket creation at the time of initial problem report/service request. Completes status documentation of open order tickets and proactively informs users of ticket status. Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange. Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc. Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. Assists with the relocation and implementation of user IT equipment. Assists with meeting service requests SLA's and project timelines. Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc. Provides support for other company issued equipment such as cell phones, tablets, etc. Ensures that all records are completed and filed in an accurate and timely manner. Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda. Is available during nontraditional hours including some weekend and evening periods. Serves as an emergency contact for agency locations in need of IT support outside regular business hours. Completes all duties of the job and all work requirements. Models Goodwill's core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories) Qualifications: Associates or Bachelor's degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment. Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment. Effective written and verbal communication skills. Computer proficiency. Ability to handle and maintain confidential information. Possess a positive attitude and infect others with similar enthusiasm Loyalty to the agency and its mission and policies. Reliable transportation, valid driver's license and automobile insurance. Ability to use good judgment, discretion, and initiative.

As an IT Technician Intern at Summit Agricultural Group, you will gain exposure in functional areas and design, testing and troubleshooting software applications, and setting up and implementing cloud-based software. Additional responsibilities include assisting the IT Department in system changes and enhancements, providing technical support for operation improvements, documenting system changes, and training users. You will also work with our IT Coordinator to review and test security policies, implement best practices, and review and update documentation and existing protocols. Internship Program Summit's internship program is tailored to give you a unique experience while allowing you to grow in your area of study. You'll be expected to work hard and think with an “entrepreneurial spirit” in order to contribute your ideas for improving Summit's business units. While you will report to the IT Director, your overall experience will be overseen by our Internship Program Coordinator, who will help ensure a successful internship experience for you. Throughout the summer, you will have the opportunity to see all areas of Summit. At the end of the summer, you will be asked to deliver a comprehensive presentation to Summit's management team outlining the experiences, results and accomplishments you experienced during your time in the program. Within Summit Agricultural Group's paid internship program there will be opportunities to explore other departments, grow your professional network, engage in multiple lunch and learns and after work events! Responsibilities Supporting existing applications and projects by responding to incidents, problems, and service requests. Demonstrate clear and concise communication to employees with a diverse technical background to fulfill their IT request. Administrative tasks related to the Windows Environment. For example, Azure/Office365 User Admin, SharePoint Admin, Basic Network, Device Admin and Server Admin. Test Security policies. Implement and design best practice procedures. Update documentation and protocols. Departmental internal controls and regulatory issues. Basic Support of existing Hardware and Networking infrastructure. Experience in PC/LAN and Web-based computing environment or equivalent experience. Requirements Familiarity with Excel, Sharepoint, Azure, and Microsoft. Strong analytical skills and attention to detail. Ability to work independently and within a team while maintaining strong written and verbal communication.

This is a hybrid position that requires individual to work 2 days a week from our location in Cedar Falls, IA. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: Friday January 16th, 2026 Location: Cedar Falls, IA Hybrid eligible Exempt Summary The IT Security Risk and Compliance Specialist is responsible for supporting and maintaining Veridian's Information Security and Privacy compliance programs. This role ensures adherence to regulatory, industry, and internal requirements through monitoring controls, conducting assessments, managing evidence, and partnering with business units to strengthen the organization's security posture. Essential Functions Maintain and support Veridian's Information Security compliance frameworks (e.g. ISO 27001, PCI DSS v4, CSF 2.0, CIS Controls) and ensure alignment with industry best practices. Oversee ongoing compliance activities, including evidence collection, control testing, documentation updates, and remediation tracking. Administer the IT Security Compliance/GRC (Auditboard CrossComply) platform and partner with Enterprise Risk to align controls with KPIs and reporting requirements. Assist with mapping data flows across the organization ensuring compliance with privacy, security, and regulatory obligations. Support standards and procedure development to ensure they reflect regulatory requirements and organizational objectives. Serve as the primary internal subject matter expert for PCI DSS. Coordinate and validate evidence, support annual PCI assessments, assist with compensating controls, and interface with external QSAs and auditors. Perform periodic assessments of technical and administrative controls to evaluate compliance effectiveness and identify gaps or deficiencies. Conduct control testing, reviews, and continuous monitoring activities to ensure systems and processes meet regulatory expectations. Partner with internal and external auditors or assessors to prepare assessments, gather required artifacts, respond to inquiries, and track remediation activities. Provide regular, clear, and concise reporting to IT Security Management communicating the effectiveness of standards and compliance requirements. Communicate compliance gaps, control weakness, or control risks. Provide guidance and support to stakeholders in understanding compliance findings, resolve audit exceptions, and implement corrective actions. Support IT Security Team with risk reduction initiatives, compliance-driven projects, and continuous improvement activities that strengthen the organization's security posture. Perform due diligence on third-party vendors to assess security posture, compliance with regulatory requirements, and alignment with organizational standards. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 50 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Limited travel expected. Required Education and Experience Bachelor's Degree in Computer Science, Information Systems, or related field or equivalent combination of education, training, and experience of 8+ years. 3+ years of experience with practical knowledge of regulatory standards such as NCUA, FFIEC, HIPAA, GLBA and PCI DSS. Strong 1+ years of experience with IT Security frameworks such as NIST, CSF, CIS, and ISO 27001:2022. 1+ years of experience conducting control assessments, managing compliance evidence, or supporting audit support. Preferred Education and Experience 5+ years of experience working with information security compliance standards. 3+ years of experience working with privacy regulations. Knowledge of 3 or more key compliance or regulatory standards related to financial institutions. Certification in audit practices, security, or privacy standards such as CISA, PCI IAS, and CISM. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Afternoon, Evening and Saturday Availability Required Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. How you will contribute: * You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. * You will screen new and repeat donors and take and record donor vital signs and finger stick results. * You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. * You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. * You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. What you bring to Takeda: * High school diploma or equivalent * Ability to walk and/or stand for the entire work shift * Will work evenings, weekends, and holidays * Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees * Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. * Fine motor coordination, depth perception, and ability to hear equipment from a distance * Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear * 1 or more years minimum experience working in a customer or patient facing role is helpful More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - IA - Waterloo U.S. Starting Hourly Wage: $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - IA - Waterloo Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No

Hi, 🚀 New Opportunity - IT Support Engineer 🚀 We're working with a leading global tech organization that is looking for an experienced IT Support Engineer to join their team in Marshalltown, IA. Hi We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. Job Title: Desktop IT Support Engineer (5) Openings Location: Marshalltown, IA Onsite Work Full Time Start date: 12th January 2026 Job Responsibilities: IT Support Engineer - (1-4 Yrs) Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project. Technical Skills: M365 Azure AD ServiceNow Basic networking skills Complex system Troubleshooting skills Printer management AV solution support VIP support Printer and industrial scanner support Why Apply? This is a fantastic chance to work on a high-profile project in Marshalltown, IA. # Please share your resume directly to : Email: *******************************

Job Description - Must live near or relocate to New Hampton, IA, or surrounding area - Precision of New Hampton is looking for a new Help Desk Associate for our office and manufacturer area. This role will consist of assisting in day-to-day operations at Precision, including but not limited to; Printer Support, Remote Desktop Support, VoIP support, Minor Network Support, Desktop Support, and Peripheral support. Responsibilities Provide desktop support for our CSRs running Windows 10 & 11 Supporting a wide range of printer hardware, networked and tethered Working on, and figuring out PC hardware issues Computer Imaging for new employees Communicating with employees on issues they may be having, or things they may need Diagnosing minor network issues Fixing and maintaining peripheral hardware issues, as well as VoIP support for our desk phones Assisting the IT Manager when needed Requirements At least one year of experience in a help desk/desktop support role Windows Administration Active Directory/SMB Basic understanding of networks (DHCP, DNS) Some experience with remote desktop tools (Preferably ConnectWise and/or RDP) Experienced with computer hardware and troubleshooting Comfort with communicating with our third party partners for aiding in technical assistance Nice-to-haves Linux Administration (Debian/Ubuntu) Knowledge and experience with Proxmox and PBS (or tools like KVM/QEMU) Two-year (associates) degree in Information Technology Understanding and programming desk phones (Yealink/Polycom) Experience with Python for scripting/automating Understanding databases such as MySQL/Postgres Experience with the Ansible/AWX platform Zabbix Dashboard and SNMP understanding Certifications such as a CompTIA A+ (Or similar) are always a plus! #hc194642

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency. Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth. We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects. We have more than 25 years of staffing industry knowledge and can provide you with superior candidates to match your technical and professional needs. Job Description Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Qualifications High school diploma or equivalent required 2+ years' experience HP Certification Proficient in Microsoft Active Directory Ability to resolve Windows XP and Windows7 Operating System Issues and Errors Solid foundation of Personal Computer experience Excellent troubleshooting capability Ability to work in a team environment as well as independently Strong sense of customer service Proven ability to remain flexible in a changing environment Attendance and schedule adherence are requirements of this position Ability to walk and bend and perform labor-related duties of connecting computer equipment Ability lift up to 50 lbs. when moving electronic equipment. May require additional project-specific training Additional Information

Job Description This position reports to the Office of Support Services within the scope of the mission, guiding principles, values, ethics and strategic goals of Goodwill Industries of Northeast Iowa, Inc. This position maintains agency computer and communication systems and is responsible for inventory and maintenance of computer hardware/software, including troubleshooting and routine staff instruction. Ensures compliance with agency policies, procedures, practices, PCI, CARF standards and safety/security measures. The Computer Support Specialist provides exceptional customer service and support by way of communication and quality of work. Duties and Responsibilities: (Essential functions of the position are listed in bold print.) Responsible for the administration, inventory, upgrades and maintenance of computer hardware, software, cabling, mobile devices, and communication systems including troubleshooting, vendor support, procurement of equipment, services and routine staff instruction. Ensures compliance with agency polices procedures, practices, PCI, CARF standards and safety/security measures. Processes, documents, and follows through with requests from Goodwill staff in a timely and efficient manner. Prepares evaluations of hardware, software, and communication systems, and recommend improvements or upgrades. Designs and implements projects based on business requirements. Provides budget information regarding computer needs. Assures cooperation and coordination of efforts of areas of responsibility with other departments, partners and vendors. Works with the Officer of Support Services for system upgrades and network connectivity issues. Maintains awareness of new and emerging technologies and products provided by IT. Provides support via phone, email, and in-person for end-users of laptop and desktop PC's. Completes work order tickets, including ticket creation at the time of initial problem report/service request. Completes status documentation of open order tickets and proactively informs users of ticket status. Creates new user network and email accounts utilizing Active Directory and Microsoft Exchange. Diagnosis and resolves all PC support issues including hardware failures, OS errors, software compatibility issues, printing issues, etc. Assists with laptop and desktop PC support for on and off-site users with equipment running Windows OS in an Active Directory environment. Installs and tests computer equipment including, but not limited to, desktops, laptops, monitors, memory chips, cabling, etc. Provides conference room support, including troubleshooting A/V equipment and assistance with initial setup of meetings. Assists with the relocation and implementation of user IT equipment. Assists with meeting service requests SLA's and project timelines. Responds to all computer issues or questions and computer training needs including new hire set-up, ongoing changes, etc. Provides support for other company issued equipment such as cell phones, tablets, etc. Ensures that all records are completed and filed in an accurate and timely manner. Positively represents agency to external and internal audiences. Works collaboratively within the department to maximize service opportunities and maintain a continuous improvement agenda. Is available during nontraditional hours including some weekend and evening periods. Serves as an emergency contact for agency locations in need of IT support outside regular business hours. Completes all duties of the job and all work requirements. Models Goodwill's core values, IMPACT. (Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, Tell our Stories) Qualifications: Associates or Bachelor's degree in Computer Science, Computer Networking, or related IT field, or a minimum of 2 years of any combination of military service, secondary education, or related full-time employment. Minimum of 1-year experience in the areas of end-user support and maintenance of PC hardware and software in a Windows environment. Effective written and verbal communication skills. Computer proficiency. Ability to handle and maintain confidential information. Possess a positive attitude and infect others with similar enthusiasm Loyalty to the agency and its mission and policies. Reliable transportation, valid driver's license and automobile insurance. Ability to use good judgment, discretion, and initiative.

This is a hybrid position that requires individual to work 2 days a week from our location in Cedar Falls, IA. WANT TO BE A PART OF AN AWARD WINNING TEAM, APPLY TODAY!! Take a look at all our great benefits here! Application deadline: Friday January 16th, 2026 Location: Cedar Falls, IA Hybrid eligible Exempt Summary The IT Security Risk and Compliance Specialist is responsible for supporting and maintaining Veridian's Information Security and Privacy compliance programs. This role ensures adherence to regulatory, industry, and internal requirements through monitoring controls, conducting assessments, managing evidence, and partnering with business units to strengthen the organization's security posture. Essential Functions Maintain and support Veridian's Information Security compliance frameworks (e.g. ISO 27001, PCI DSS v4, CSF 2.0, CIS Controls) and ensure alignment with industry best practices. Oversee ongoing compliance activities, including evidence collection, control testing, documentation updates, and remediation tracking. Administer the IT Security Compliance/GRC (Auditboard CrossComply) platform and partner with Enterprise Risk to align controls with KPIs and reporting requirements. Assist with mapping data flows across the organization ensuring compliance with privacy, security, and regulatory obligations. Support standards and procedure development to ensure they reflect regulatory requirements and organizational objectives. Serve as the primary internal subject matter expert for PCI DSS. Coordinate and validate evidence, support annual PCI assessments, assist with compensating controls, and interface with external QSAs and auditors. Perform periodic assessments of technical and administrative controls to evaluate compliance effectiveness and identify gaps or deficiencies. Conduct control testing, reviews, and continuous monitoring activities to ensure systems and processes meet regulatory expectations. Partner with internal and external auditors or assessors to prepare assessments, gather required artifacts, respond to inquiries, and track remediation activities. Provide regular, clear, and concise reporting to IT Security Management communicating the effectiveness of standards and compliance requirements. Communicate compliance gaps, control weakness, or control risks. Provide guidance and support to stakeholders in understanding compliance findings, resolve audit exceptions, and implement corrective actions. Support IT Security Team with risk reduction initiatives, compliance-driven projects, and continuous improvement activities that strengthen the organization's security posture. Perform due diligence on third-party vendors to assess security posture, compliance with regulatory requirements, and alignment with organizational standards. Key Attributes Oral and written communication skills. Member service focus. Attention to detail and accuracy. Positive attitude that supports a team environment. Dependable and punctual; flexible during peak times. High level of confidentiality. Organizational skills. Self-motivated; ability to work without close supervision. Problem solving; analysis. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Occasionally lift and/or move items over 50 pounds. Remain sedentary (seated) for extended periods of time. Working Conditions This job operates in a professional office environment and routinely uses standard office equipment. Travel Limited travel expected. Required Education and Experience Bachelor's Degree in Computer Science, Information Systems, or related field or equivalent combination of education, training, and experience of 8+ years. 3+ years of experience with practical knowledge of regulatory standards such as NCUA, FFIEC, HIPAA, GLBA and PCI DSS. Strong 1+ years of experience with IT Security frameworks such as NIST, CSF, CIS, and ISO 27001:2022. 1+ years of experience conducting control assessments, managing compliance evidence, or supporting audit support. Preferred Education and Experience 5+ years of experience working with information security compliance standards. 3+ years of experience working with privacy regulations. Knowledge of 3 or more key compliance or regulatory standards related to financial institutions. Certification in audit practices, security, or privacy standards such as CISA, PCI IAS, and CISM. Other Duties Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.