Technical support specialist jobs in Concord, NH

Position Type: Full Time (40+) Pay Type: Salary Seasonal Work: No Northeast Paving Benefits: Company Paid Basic Life Insurance Company Paid Long Term Disability Policy Company Paid Vacation & Holiday Pay Company Paid Parental Leave Company Paid Maternity Leave Company Paid Employee/Family Assistance Program (EAP) Voluntary Medical & Vision Insurance Voluntary Dental Insurance Voluntary Short Term Disability Voluntary Supplemental Term Life Voluntary Accident, Legal, Hospital, Critical Illness Policies 401(k) Plan w/Employer Match Annual Company Stock Purchase Opportunities Discount Partnerships: Verizon, Ford, Perkspot Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Pittsburgh, PA. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects. Key Duties Create, review and triage support Tier (1-2) tickets on a timely basis Project work related to the implementation of new technology tools. Provide end-user desktop support via remote support tools or in person visits Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. Install and configure new computers, monitors, and printers. Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices Create clear, concise process and system diagrams and other supporting documentation Coordinate with vendors to execute software and firmware upgrades Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies Assist with other projects and tasks as required Identify issues requiring escalated support and route to the appropriate team or leadership. Identify recurring or unique issues, develop solutions, and verify successful implementation. Document and/or update documentation for identified issues, solutions, and procedures. Train and/or mentor junior team members. Share knowledge and best practices. Actively participate in team meetings and feedback sessions. Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience 3 + years of technical experience working with hardware/software Bachelor's degree or equivalent Experience Experience working in windows and virtualized environments Ability to utilize an ITSM system for change and incident management Microsoft training and related certifications are a plus Strong interpersonal, organizational and customer service skills Ability to work flexible/extended hours when requested or participate in an on-call schedule Able to work both independently and effectively with remote team members as necessary Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. Lifting and transporting of moderately heavy objects (40 lbs). Drive to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required. Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. Assess work environment for possible hazards and makes sure training is adequate to the task. Has proper personal protective equipment and tools, uses them appropriately for the given task. Speaks up if seeing an unsafe act Identifies and turns in near miss reports Asks for help, when needed, to perform tasks safely. Considers if there is a safer way to perform work and communicates. Northeast Paving is a division of Vinci Construction USA and is a full-service asphalt and construction company, capable of handling projects of every size and scope. Our list of services includes roadway construction, railway and bridge construction, asphalt manufacturing and paving, sitework and earthworks development. Every year, we plan and build hundreds of public and privately funded projects safely, successfully, and with an innovative approach to give our clients the greatest possible value for their investment. Vinci Construction USA is a $1.4B company with 3500 employees with (3) delegations including Hubbard Construction, Blythe Construction and Eurovia Atlantic Coast. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply.

NELC Ops Support Onsite Full Time Shift: 1st What You Will Do Be the primary contact for all matters concerning Storing and Disposition management of assets to include Special Test Equipment, Equipment, Special Tooling and Material Demonstrate an ability to interpret applicable engineering detail and assembly drawings, engine manuals, clearance charts, engineering changes, and specifications Maintain and control nonconforming material storage Capture quality data and helps prepare reports on quality metrics and results, assist with identification, resolution, and closure of nonconformances/none-compliances Submitting Government Property Inventory Disposal Schedules to DCMA and/or Prime Contractors Coordinating Disposal Activities with DCMA and/or Prime Contractors Consistently display effective communication and strong professional behaviors Support a culture of improvement and efficiency into the Logistics / Property organization driving innovative solutions and affordability Project participant in initiatives to elevate the organization Support compliance with all regulations and internal/external audit protocols Identifying bottlenecks based on metrics that drive and/or affect the property system Daily interaction with other teams, programs, and Business Units to maintain and meet organizational goals and objectives Must be able to lift 25 pounds Qualifications/Experience Experience identifying root cause and implementing effective short-term and long-term corrective actions Experience in development/usage of Quality metrics that may be used to drive true root cause and long-term corrective action, and in the identification/institution of perceptive verifications Familiarity with ISO 9001 and/or AS9100 quality management systems. Six Sigma or ASQ certifications. Proficiency in verbal and written communication to support interaction with various organizational levels and customers. Ability to apply decision-making skills and escalate issues when appropriate. Ability to translate internal and external requirements into effective work instructions. Experience facilitating cross-functional continuous improvement activities (e.g., Six Sigma, Lean). Experience using computer skills and programs (for example Word, Outlook, Excel, Power Point). Experience with Quality

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support of the Military OneSource Program for military members and their families, similar to a commercial Employee Assistance Program (EAP). This program provides a broad array of information, resources, referrals, and counseling to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video chat, email, or postal mail and include non-medical counseling; financial counseling; tax assistance; spouse education and career information; adoption information; child care; Exceptional Family Member Programs (EFMPs); deployment support; disability information; elder care; educational services for adults, children, and youth; relocation services; pet care; health and wellness coaching; housing assistance; legal service referrals; single service member services; lodging; military benefits; relationship support; skill building services for parenting; spouse relocation and transition; peer-to-peer support; and support for everyday issues (e.g., locating a plumber or automobile mechanic). Military OneSource Tier II Help Desk Technicians provide technical troubleshooting and assistance to Military OneSource program users for the program's cloud computing environment, desktop applications, and cloud-based telephony client, resolving support requests while meeting customer satisfaction and continuous service delivery demands. **Job Responsibilities** + Assists users with logged IT-related incidents when called upon. + Responsible for taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, usually by remote diagnosis on the phone or via Internet online support. + When necessary, elevates issue to the appropriate Tier III resources for cloud computing orcloud-based telephony support. + Maintains excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. + Plans and implements complex changes on production systems. + Analyzes and assesses the impact and risk of complex risk changes on production systems. + Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes. + Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Performs major upgrades of systems and associated products/software solutions. **Minimum Qualifications** + US citizen and fluent English speaker + Current, active DoD Secret Security Clearance + Bachelor's degree and 5 years of experience providing computer/network user support in a help desk environment (additional 4 years of work experience may be considered in lieu of Bachelor's degree) + Excellent customer service and communications skills + Solid working knowledge of standard computer software (Microsoft Office business suite to include Outlook, Word, Excel, PowerPoint, and Project). **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Exceptional customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology. + ITIL Foundations + AWS Cloud Practitioner + CompTIA A+ CompTIA Cloud **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $28.51 - $41.35 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

The IT Support Specialist will be responsible for providing technical assistance and support to our users, ensuring efficient and effective operation of computer systems, networks, and software applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused approach to IT support. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Understand and work with a Help Ticket support system. * Investigate, diagnose, and solve IT hardware and software issues or other service requests. * Provide technical training and support for company employees as needed. * Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and mobile devices. * Collaborate with other IT team members to escalate and resolve complex technical issues. * Maintain accurate records of IT support requests and resolutions using a ticketing system. * Maintain and assure confidentiality of data. * Obey all safety rules, use caution in work activities, and continuously practice safe behaviors. * Immediately report unsafe conditions/behaviors and work-related injuries to site supervision. * Perform all other duties as assigned. Education and Experience * Associate degree in Information Technology, Computer Science, or equivalent experience. * 3+ years of proven experience working in an IT support role, preferably in a corporate environment. * Experience with IT network administration, such as Microsoft Active Directory, Microsoft Azure, Microsoft Dynamics 365 beneficial but not required. * Proficient with Microsoft Windows and Office Suite. * Strong knowledge of hardware, software, and network systems * Up to date on the latest IT hardware and software trends * Willingness and ability to learn and to support other software applications as required. * Strong analytical, problem solving, organizational, and customer service skills. * Self-motivated individual with the ability to complete complex tasks and projects with minimal supervision. * Strong verbal and written communication skills Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. An Affirmative Action / Equal Opportunity Employer Proterial Cable America provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA.

Acute Care Technology At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service. At ZOLL, you won't just have a job. You'll have a career-and a purpose. Join our team. It's a great time to be a part of ZOLL! Job Summary The Technical Support Senior Specialist will provide Tier 2 advanced level Technical/Clinical Assistance to external and internal customers on the operation, troubleshooting, and repair of ZOLL products while also documenting all correspondence, disseminating information, and ensuring the highest standards of customer satisfaction. Essential Functions Provide 24/7 tier 2 technical and clinical support functions to US and INTL customers including, but not limited to: Customer Support Provide support for technical and clinical inquiries related to ZOLL products via telephone, e-mail, and remote diagnostics Handle escalations from field service, sales and customer service teams, ensuring prompt resolution of high-priority issues Manage customer biomedical training requirements and facilitate the ordering of critical service parts Follow up to inquiries to ensures satisfaction and successful customer resolution Technical Expertise Act as subject matter expert (SME) for ZOLL products, collaborating with engineering, biomedical training, clinical support, field service and marketing teams Expert in troubleshooting preventative maintenance and repair including but not limited to disassembly, reassembly, calibrations, verification testing Determine and document complaints per industry standards Service history searches, service reporting, technical recommendations Provide expert guidance on flagship product log interpretation, technical recommendations and trend analysis Process Improvement and Compliance Dispatch preventative maintenance and repair service requests including, but not limited to, quoting of recommended parts, determination of labor/travel for field service, work order dispatching, factory service RMA creation, obtaining purchase orders and verifying shipping/billing accuracy Contract preventative maintenance dispatching for flagship product Escalate trending service issues to the appropriate teams for resolution Maintain the service knowledgebase, assisting with creating technical bulletins for new issues, escalation and resolution as required On-Call Support Provide on-call phone support for evening and weekend emergencies Other jobs as assigned Required/Preferred Education and Experience Associates or Bachelor's degree in a biomed or technical related field. 2+ years of experience and knowledge of ventilation parts and products Current certification and/or licensing as Registered Respiratory Therapist or relevant clinical or biomedical equipment technician (BMET) experience Knowledge, Skills and Abilities Excellent communication skills (both verbal and written) with a focus on customer service satisfaction practices. 3-5 years experience in working with Microsoft Office products (Outlook, Excel, Word, Power Point) 3-5 years experience in documenting troubleshooting within a CRM Tool Time management skills with ability to multi-task Ability to complete assigned work in a timely manner Ability to work efficiently independently Critical thinking skills with ability to think through issues Ability to trace and understanding electronic/pneumatics drawings Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients's lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 #LI-LV All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Want to make a difference? Work for a cause? Work with an intelligent, driven team and have opportunity to make an immediate impact and have access to all levels of technology on a global scale? Our team needs immediate help in Andover, MA with minimal travel included, to support our growing teams. Position Overview Job Title: IT Support Specialist (Corporate AV & End-User Support) Location: Andover, MA Position Type: Full-Time, Hybrid About the Role We are seeking a highly engaged, hands-on IT Support Specialist who thrives in a fast-paced, high-visibility corporate environment. This role extends beyond traditional helpdesk responsibilities and serves as a primary resource for executive support, complex AV and broadcast setups for nationwide media engagements, rapid onboarding of new hires, and end-to-end troubleshooting across a diverse technology stack. The ideal candidate remains composed under pressure, excels with demanding stakeholders, and takes full ownership of the employee technology experience. Key Responsibilities Advanced AV & Media Support * Set up, operate, and troubleshoot advanced AV systems for high-profile events, including live news interviews, broadcasts, podcasts, and executive meetings. * Support Crestron, Extron, Zoom Rooms, Microsoft Teams Rooms, Poly/Neat/Lenovo systems, PTZ cameras, digital signage, and wireless presentation technologies. * Maintain AV readiness through preventive checks, firmware updates, cable management, and preparation of broadcast kits. End-User & Executive Support * Deliver white-glove onboarding, including laptop imaging/deployment (Intune, Autopilot, Jamf), account creation, software configuration, and in-person orientation. * Provide Tier 1 and Tier 2 support across mac OS, Windows, Office 365, Okta, Slack, Zoom, VPN, printers, and mobile devices. * Offer deskside and remote support to employees and senior leaders, ensuring timely resolution and high customer satisfaction. Operations, Ticketing & Infrastructure * Manage the full lifecycle of support tickets in Jira, ServiceNow, or similar platforms. * Support basic network troubleshooting, including Wi-Fi issues, VLAN challenges, and switch/port diagnostics. * Manage hardware inventory, asset tracking, and procurement coordination. * Document processes, create user guides, and contribute to continuous improvement of IT services. * Provide early-morning or after-hours support for media-driven events as needed (flexible or compensatory time provided). Required Skills & Experience * 3+ years of corporate IT support experience in high-expectation environments (technology, consulting, finance, etc.). * Expertise with modern AV and broadcast technologies (Crestron, Extron, Q-SYS, Biamp, and similar platforms). * Strong proficiency with mac OS, Windows, Intune, Jamf, Autopilot, Active Directory, and Azure AD. * Exceptional troubleshooting skills and the ability to perform under pressure. * Familiarity with Jira, ServiceNow, or Zendesk and ITIL-based processes. * Ability to lift AV equipment, run cables, and assemble portable broadcast kits. * Excellent communication skills and comfort working directly with non-technical executives. * Strong prioritization skills, especially when multiple executive requests require immediate attention. Nice-to-Have Qualifications * Certifications: Crestron CTC/CVC, AVIXA CTS, CompTIA A+/Network+, Microsoft 365, ITIL Foundation. * Basic scripting experience (PowerShell, Bash, or Python). * Experience supporting studio environments, live broadcasts, or executive media engagements. * Familiarity with Meraki networks, Cisco switches, or Palo Alto firewalls. Success Indicators (First 90 Days) * AV setups for media engagements consistently operate at 99 percent or higher reliability. * Reduced ticket resolution time and improvements in service quality metrics. * Executives and employees view you as a dependable, ownership-driven IT partner. * 2+ Years in IT Support or Operations * Strong knowledge of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune). * Experience with Windows and mac OS troubleshooting and configuration. * Basic networking knowledge (VLANs, firewalls, Wi-Fi). * Understanding of security best practices, MFA, and device compliance. * Strong understanding of Jira Service, Confluence, and similar ticketing and knowledge management systems * Strong understanding of IT best practices * Strong desire for continuous improvement * Proficiency in English * Excellent communication skills * Customer-oriented and cool-tempered * Willingness to learn

Job Title: Technical Support Specialist II Join our ambitious team at Thermo Fisher Scientific Inc. as a Technical Support Specialist II! In this customer service role, you will provide outstanding support to our customers, ensuring a flawless experience through timely troubleshooting and resolution of complex technical issues. You will collaborate with Field Service, Engineering, Quality, and Product Management teams, successfully implementing solutions and contributing to continuous improvements. Key Responsibilities: Deliver advanced technical support for our world-class product lines. Diagnose and resolve hardware, software, and application issues efficiently via phone, email, and remote tools. Manage customer cases through Salesforce Service Cloud with meticulous documentation and timely follow-up. Work together with interdisciplinary groups to identify underlying reasons and put into effect necessary solutions. Support our innovative handheld instruments with troubleshooting and configuration tasks. Analyze technical trends and contribute to product and process improvements. Develop and maintain comprehensive knowledge articles and troubleshooting guides. Provide technical input for customer training, product launches, and new product introductions. Engage in key issue discussions to guarantee customer happiness. Ensure strict compliance with internal quality and procedures for blocking issues. Minimum Qualifications: Bachelor's degree in Chemistry, Physics, Engineering, or related field, or equivalent technical experience. 3-5 years of experience in technical support, instrumentation, or analytical instrumentation service. Proven knowledge of spectroscopy principles and applications. Proficiency with CRM or case management systems. Outstanding analytical, communication, and problem-solving skills. Capability to handle numerous tasks simultaneously and work alongside cross-functional teams. Preferred Qualifications: Experience with Thermo Fisher products such as XRF, TruNarc and Gemini. Familiarity with hardware diagnostics and network configurations. Experience in regulated or forensic environments. Understanding ISO/GAMP standards and field service blocking issues. Proficiencies: Customer Focus & Ownership Technical Expertise Cross-Functional Collaboration Communication & Documentation Accuracy Constantly Improving Approach Compensation and Benefits The hourly pay range estimated for this position based in Massachusetts is $32.00-$43.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: *****************************************************

Position Type: Full Time (40+) Pay Type: Hourly/Salary Seasonal Work: Yes or No Newport Construction Benefits: * Medical, Dental & Vision Insuranc * Company Paid Basic Life Insurance * Company Paid Long Term Disability Policy * Company Paid Vacation & Holiday Pay * Company Paid Parental Leave * Company Paid Maternity Leave * Company Paid Employee/Family Assistance Program (EAP) * Voluntary Medical & Vision Insurance * Voluntary Dental Insurance * Voluntary Short Term Disability * Voluntary Supplemental Term Life * Voluntary Accident, Legal, Hospital, Critical Illness Policies * 401(k) Plan w/Employer Match * Annual Company Stock Purchase Opportunities * Discount Partnerships: Verizon, Ford, Perkspot * Health and Wellness Benefits, including Monthly Gym/Fitness Incentives General Description Northeast Paving a division of Vinci Construction USA is seeking an IT Support Specialist I position on the Technology Team in Nashua, NH. The IT Support Specialist role involves providing end-user desktop support both remotely and in-person, handling Tier (1-2) support tickets, and working on technology implementation projects. Key Duties * Create, review and triage support Tier (1-2) tickets on a timely basis * Project work related to the implementation of new technology tools. * Provide end-user desktop support via remote support tools or in person visits * Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly. * Install and configure new computers, monitors, and printers. * Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices * Create clear, concise process and system diagrams and other supporting documentation * Coordinate with vendors to execute software and firmware upgrades * Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies * Assist with other projects and tasks as required * Identify issues requiring escalated support and route to the appropriate team or leadership. * Identify recurring or unique issues, develop solutions, and verify successful implementation. * Document and/or update documentation for identified issues, solutions, and procedures. * Train and/or mentor junior team members. Share knowledge and best practices. * Actively participate in team meetings and feedback sessions. Qualification Requirements General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience * 3 + years of technical experience working with hardware/software * Bachelor's degree or equivalent Experience * Experience working in windows and virtualized environments * Ability to utilize an ITSM system for change and incident management * Microsoft training and related certifications are a plus * Strong interpersonal, organizational and customer service skills * Ability to work flexible/extended hours when requested or participate in an on-call schedule * Able to work both independently and effectively with remote team members as necessary Physical Demands The following physical demands are representative of those that must be met to successfully perform the essential functions of this job: * Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day. * Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties. * Lifting and transporting of moderately heavy objects (40 lbs). * Drive to locations to assist users or deploy systems as needed Work Environment The work environment characteristics described below are representative of those that will be encounters while performing the essential functions of this job. * Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required. * Noise level in the office work environment is normal. Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees. * Assess work environment for possible hazards and makes sure training is adequate to the task. * Has proper personal protective equipment and tools, uses them appropriately for the given task. * Speaks up if seeing an unsafe act * Identifies and turns in near miss reports * Asks for help, when needed, to perform tasks safely. * Considers if there is a safer way to perform work and communicates. Newport Construction is experienced in all forms of heavy civil construction. Our talented engineers and skilled craft employees are experts in all manner of projects, and in all work environments including the most heavily trafficked urban areas. Whatever the project, Newport Construction has the talent, experience, and resources to deliver. Our teams are formed by experts in the construction industry who can build state-of-the-art roads, bridges, railways, and commercial centers. These teams are committed to delivering the highest-quality services on time, on budget, and engineered to provide maximum value to our clients in both the public and private markets. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply. Blythe Construction, Inc. - Hubbard Construction Company - Northeast Paving - Sunmount Paving - Virginia Paving Company, are hereby referred to as Vinci Construction USAAccessibility: If you need an accommodation as part of the employment process please contact Human Resources at Blythe Construction, Inc.: Phone: ************Hubbard Construction Company: Phone: ************Eurovia Atlantic Coast, LLC:Phone: ************ Vinci Construction USA is an Equal Opportunity Employer.Vinci Construction USA is committed to providing a fair and equal employment opportunity workplace. All hiring and promotional decisions are made without regard to race, color, religion, sex (including pregnancy), genetic information, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other status that is protected by federal, state, or local law. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:

The IT Desktop Support specialist provides in-person, front-line technical assistance and support for all desktop and user workspace needs. This role primarily supports end users (staff and students) by responding to requests, troubleshooting basic hardware, software, and connectivity issues, assisting with the physical setup and maintenance of IT equipment and workspaces, and ensuring an efficient, organized, and secure computing environment. The Specialist is responsible for maintaining a professional appearance and demeanor, following established processes, and adhering to directions provided by the IT Help Desk Lead and Engineers. Responsibilities (include but not limited to): * Provide on-site support by responding to help desk requests in person, via phone, email, or ticketing system. * Troubleshoot and resolve common issues related to desktops, laptops, Chromebooks, Apple mac OS devices, and mobile devices (including iOS). * Set up, configure, and install computers, Mac devices, Chromebooks, peripherals, monitors, telephones, and other IT equipment at user workspaces. * Conduct cable management to maintain clean, organized, and secure workstation environments. * Collect, distribute, and inventory IT equipment, ensuring accurate records and asset tracking. * Support end-user applications, including Windows operating systems, mac OS, iOS, Chrome OS, Microsoft Office, Google Workspace, web browsers, and other approved software. * Perform password resets, account unlocks, and user account maintenance (Active Directory, O365, Google Workspace), escalating as needed. * Document all support interactions and asset transactions accurately in the IT ticketing and inventory systems. * Maintain a high standard of professional appearance as well as polite, courteous, and effective customer service in all interactions. * Follow all IT policies, procedures, and security protocols meticulously. * Work under the direction of the Help Desk Lead and Engineers, promptly following technical guidance and task instructions. * Escalate more complex technical issues to higher-level IT personnel, as appropriate. * Participate in workspace transitions (deployments, moves, new hires, decommissions) to ensure readiness and functionality. * Assist with IT asset lifecycle processes, including basic troubleshooting and hardware returns. * Maintain a safe, orderly, and efficient IT work environment. Qualifications * High school diploma or equivalent required; associate's degree, technical training, or relevant IT certifications (CompTIA A+, equivalent experience, etc.) preferred * 0-2 years of experience in IT support, help desk, or customer service role. * Basic knowledge of computer hardware, Windows operating systems, mac OS, Chrome OS, iOS, and business software (e.g., Microsoft Office, Google Workspace). * Familiarity with user account management (Active Directory, O365, Google Workspace, Apple ID/iCloud management). * Experience with, or willingness to learn, cable management, workspace setup, and IT asset handling. * Strong attention to detail, organizational skills, and ability to document work clearly. * Outstanding verbal communication and interpersonal skills; polite, customer-focused, and able to interact professionally with all staff. * Professional personal appearance and demeanor required. * Ability to follow instructions and standard operating procedures from higher-level IT staff. * Capable of working independently and as part of a team in a fast-paced, dynamic environment. * Physical ability to lift or move equipment up to 40 lbs. Some after-hours or weekend work may be required as business needs dictate. Work Environment/Physical Requirements: Work must be performed on-site, Monday-Friday. May involve lifting or moving computer equipment, printers, or other devices (up to 40 lbs). Some after-hours or on-call support, as needed. Must have reliable access to transportation to provide service at one of TCG's many physical locations. The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information. The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

STC is a science and engineering research and services support company with proven expertise and experience spanning research, development, test, and evaluation in areas including aerospace engineering, earth and atmospheric sciences, chemical and biological defense, military systems and technology, and software development. Employment Category: Full Time / Exempt Location: Hanover, NH, On-site Travel: None anticipated Security Clearance: Secret, or the ability to obtain a clearance Citizenship: Must be a U.S. Citizen Responsibilities: Support the migration and maintenance of applications and data to AWS cloud-based systems. Participate in the maintenance and upgrade of computer and network systems supporting application requirements. Work closely with a senior systems administrator to support developers and users creating or using software applications. The successful candidate will be driven to remain current on the latest techniques/ technologies, detail oriented, and able to multitask while working individually and with a team. Perform cloud services requirements including migration and maintenance Perform routine maintenance and configuration to ensure reliable operation of Linux computer systems, servers, and cloud services Assist with installation and upgrade of computer components and software, set up Linux servers, and management of virtual servers Check system performance, apply updates and patches Help troubleshoot hardware/software errors with diagnostics, prioritize problems, and assist with resolution Assist with regular backup operations and implement data protection and disaster recovery protocols Participate in desktop and helpdesk support efforts Education: Bachelor's degree in Computer Information Systems or related field. Associate's degree with additional experience will be considered. Compensation & Benefits: Pay: $68K - $83K per year based on experience and qualifications Schedule: M-F, 8-hrs/day 401K with up to 4% employer matching contribution 2 weeks (80 hrs/year) Paid Time Off (PTO), Federal holidays, and Sick Leave Comprehensive Medical, Dental, and Vision Insurance; Short Term/Long Term Disability are available Tuition Reimbursement Program Requirements Must be a U.S. Citizen with the ability to obtain and maintain a DoD Secret Clearance 2 years' experience in Linux systems administration, network administration, security, and Linux terminal (CLI) environment 1 year of experience with AWS cloud services and best practices including security, networking, EC2, and S3 Proficient with Python and Bash Experience with servers, network switches and routers, and VMWare Experience supporting relational databases Very good oral and written communication skills in English and the ability multitask, prioritize, and complete work within schedule Bonus points if you have: Experience with establishing virtual servers AWS Certifications such as Cloud Practitioner Active DoD Secret clearance

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a "can-do" attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Description: * Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. * Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. * Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. * Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. * Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. * Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. * Communicate technical issues and solutions clearly to non-technical users. * Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. * Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. * Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. * Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Position Qualifications: * Bachelor's Degree preferred * Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. * 1 - 3 years of experience in a technology environment, successfully serving customers * Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. * Customer service focus with ability to build trust and represent IT positively. * Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. * Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. * Ability to prioritize and execute tasks in a high-pressure environment. * Familiarity with AI tools for support workflows and troubleshooting. * Strong knowledge of Windows and Mac OS. * Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: * Resume * Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.

Salary: $22.50 to $26.50 per hour Suzor IT provides a turn-key technology department for K-12 schools and Municipalities. Our team works closely with K-12 students, teachers, parents, and municipal employees to help them implement and utilize technology on a daily basis. An Ideal Candidate Is: An ideal candidate is someone who is friendly, eager to learn with a passion for helping people. If you come with the people skills, we can teach you the tech skills. Helpdesk Technician Job Description We are looking for an individual to work directly with our K-12 and/or Municipal customers. The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. The Help Desk Technician is responsible for ensuring a smooth and efficient operation of the organization's IT infrastructure by responding to user inquiries, resolving problems, and escalating issues when necessary. The individual will be working alongside a team which includes a lead technician, virtual office tech, and a Director of IT to meet the goals and needs of the school. Help Desk Technician Responsibilities: Providing support to users over the phone or via remote access. This includes communicating technical information in a clear and understandable manner to non-technical users. Establishing good relationships with all departments and colleagues. Diagnosing/troubleshooting issues with computer software, peripherals, and hardware. Installing and configuring hardware and software components. Repairing or replacing damaged hardware. Educating staff on best technology/security practices. Performing tests and evaluations of new software and hardware. Creating and managing technical documentation. Providing basic computer training. Help Desk Technician Requirements: 2+ years of customer service experience. Relevant License/Certification - CompTIA A+ (Preferred) Excellent written and verbal communication skills. Good interpersonal skills. Attention to detail. Good problem-solving skills. Help Desk Technician Compensation, Benefits, Schedule, and Location Compensation: $22.50 to $26.50 per hour Schedule: Part-time Location: This position may require some travel. Benefits include: 401(k) Paid time off Mileage reimbursement

IT Infrastructure Tech - On-Site in Hanover, NH This is an in-person position that requires working on-site at our plant in Hanover, NH. This is NOT a remote position, and you must be within a 1-hour commuting distance to Hanover, NH. Sheridan. Be part of something greater. Your career awaits…join us! As one of the leading print and publishing service providers in the nation, Sheridan prints everything from popular magazines and catalogs, to prestigious medical and scientific journals, and so much more. A career at Sheridan is so much more than just a job. We work hard, we have fun, and we are proud of what we do. Job Summary: The IT Infrastructure Tech will provide on-site technical support for Sheridan NH on-premises users, hardware, software, and computer network infrastructure. This position is a key role for daily on-site support providing technical guidance to end users, and support projects and initiatives, and is familiar with standard concepts, practices, and procedures within the IT field. Basic Qualifications: A minimum of a High School diploma or GED/HiSET required. Associate's degree in IT-related field or equivalent technical training required. Strong knowledge and experience with PC hardware and software technology. Working knowledge of Windows Server/Windows Operating Systems. Knowledgeable with hardware and troubleshooting skills. Ability to collaborate effectively with teammates. Strong verbal and written communication skills. Strong organizational skills. Must be flexible with schedule and able to work on multiple assignments simultaneously. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times. Preferred Qualifications: 1-2 years' experience working in a Help Desk Support role preferred, but willing to train the right entry-level candidate. Schedule is Monday - Friday, 1 st Shift (On-Site) with Rotating On-Call Schedule for After-Hours On-Site Support Eligible for $1,000 hiring bonus after 12 weeks! You must be within 1 hour commuting distance to Hanover, NH. This on-site position also requires some after-hours, on-site support. What's in it for YOU? On-the-job training programs through Sheridan Academy. Career advancement with an employer who supports your development. Tuition reimbursement for approved coursework. A best-workplace culture that fosters life-long friendships and encourages fun. A successful and growing industry-leading company. An employee referral program that pays you money. A variety of shift and schedule options. Paid vacation & holidays. Competitive compensation. Medical (PPO and HSA Plans), Dental, Vision. Teladoc - convenient no- or low-cost medical services Confidential and free EAP program for wellness and mental health. Company-paid basic life, AD&D, and short-term disability insurance. 401(k) retirement plan with company match. A safe, values-based company that acts with integrity and respect for all. CJK Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at ************ or ***************************. #SNH24

Job Description We are currently searching for an Information Technology (IT) Technician who is eager to grow, solutions-oriented, and a team player. This is a junior-level, hands-on role with responsibilities spanning hardware, software, and network support. Some professional IT experience is required, but we are willing to train the right candidate. Responsibilities Include (but are not limited to): Troubleshoot and repair PC hardware and software Maintain and service over 125 computers across the facility Provide basic network troubleshooting Operate and support CCTV systems and IP-based telephony Assist with database troubleshooting (SQL and/or FoxPro experience a plus) Train users on PC-related systems and applications Configure and deploy mobile devices with company-specific apps Perform general maintenance and cleaning of PCs Support barcode and RFID system functionality Participate in limited "on-call" availability for urgent support issues

About Waypoint Waypoint is a leading nonprofit human services agency with a mission of empowering individuals and strengthening families throughout New Hampshire. We are committed to innovation, collaboration, and fostering growth for both our clients and our team members. Position Overview Waypoint is seeking an IT Intern (Associates or Bachelor's level) to join our team. This is an exciting opportunity for a motivated student who is eager to gain real-world, hands-on experience in the field of Information Technology. The intern will work closely with our IT Administrator, contribute to projects, and provide direct technical support to staff across the organization. What You'll Do Provide desktop support including troubleshooting hardware, software, and network issues. Assist in managing IT projects , including system updates, application rollouts, and technology upgrades. Support users in learning new systems and resolving technology challenges. Gain exposure to IT infrastructure, security practices, and system administration. Collaborate with IT team members to document processes and improve internal support resources. What You'll Gain Hands-on experience in a professional IT environment. Opportunities to apply classroom knowledge to real-world situations. Skill development in project management, troubleshooting, and customer service. Mentorship from experienced IT professionals. A meaningful role in supporting Waypoint's mission to strengthen families and communities. Qualifications Current student pursuing an Associate's or Bachelor's degree in Information Technology, Computer Science, or related field. Strong interest in technology, problem-solving, and customer service. Basic knowledge of hardware, software, and networking concepts. Ability to work independently and as part of a team. Good communication and organizational skills. Schedule & Compensation Flexible internship schedule based on academic requirements. Academic credit may be arranged, if applicable. This is an unpaid internship but you can gain school credits. How to Apply Interested candidates should apply on our careers page at *******************************

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction. Job Duties and Responsibilities What You'll Do: You'll visit customers' homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products in customers' homes Teach customers how to use their tech and offer additional services when helpful Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team What's in it for You: Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms Paid Training You'll Get: Clear, step-by-step guidance for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced techs Skills, Experience and Requirements What You'll Need: Valid Driver's License: Clean record required Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays Physical Ability: Climb ladders (up to 40 ft) Lift up to 70 lbs Must meet and maintain 335 lb weight limit Customer Focus: Build trust and create a great experience Problem-Solving: Tackle a variety of challenges on the spot Determination: Work in tight spaces and all kinds of weather Adaptability: Handle changes and unexpected tasks with ease Benefits: From versatile health perks to new career opportunities, check out our benefits on our careers website. Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish) Salary Ranges Compensation: $22.25/Hour

The IT Support Specialist will be responsible for providing technical assistance and support to our users, ensuring efficient and effective operation of computer systems, networks, and software applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused approach to IT support. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Understand and work with a Help Ticket support system. Investigate, diagnose, and solve IT hardware and software issues or other service requests. Provide technical training and support for company employees as needed. Install, configure, and maintain hardware and software components, including desktops, laptops, printers, and mobile devices. Collaborate with other IT team members to escalate and resolve complex technical issues. Maintain accurate records of IT support requests and resolutions using a ticketing system. Maintain and assure confidentiality of data. Obey all safety rules, use caution in work activities, and continuously practice safe behaviors. Immediately report unsafe conditions/behaviors and work-related injuries to site supervision. Perform all other duties as assigned. Education and Experience Associate degree in Information Technology, Computer Science, or equivalent experience. 3+ years of proven experience working in an IT support role, preferably in a corporate environment. Experience with IT network administration, such as Microsoft Active Directory, Microsoft Azure, Microsoft Dynamics 365 beneficial but not required. Proficient with Microsoft Windows and Office Suite. Strong knowledge of hardware, software, and network systems Up to date on the latest IT hardware and software trends Willingness and ability to learn and to support other software applications as required. Strong analytical, problem solving, organizational, and customer service skills. Self-motivated individual with the ability to complete complex tasks and projects with minimal supervision. Strong verbal and written communication skills Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. An Affirmative Action / Equal Opportunity Employer Proterial Cable America provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA.

This position reports to the Help Desk Manager and provides tier 1 technical support to staff, faculty, and students. Support includes troubleshooting and maintaining desktops, laptops, mobile devices, applications, classroom AV systems, and related technology. The analyst will prepare and deploy computer setups, assist with labs, and ensure first-level IT support is delivered effectively. As the first point of contact, this position represents the IT department and requires professionalism, strong communication skills, and a customer-first mindset. The ideal candidate has a “can-do” attitude, demonstrates independent problem-solving, and adapts quickly to new technologies, including basic use of AI tools to support troubleshooting and efficiency. Primary Responsibilities: Serve as the first point of contact at the IT Help Desk, delivering Tier 1 technical support to faculty, staff, and students in person, by phone, and by email. Act as the face of IT for the campus community, modeling professionalism, patience, and empathy in every interaction. Troubleshoot and resolve issues with computers, mobile devices, applications, and peripherals. Escalate appropriately only after independent troubleshooting and review of documentation. Leverage AI-powered tools and knowledge bases to assist with problem resolution and ticket management. Configure, image, and deploy computers and mobile devices, ensuring they are secure, updated, and user-ready. Set up and test network accounts, email clients, web browsers, and printers for new users. Provide high-level troubleshooting and support for classroom and meeting AV systems, ensuring minimal downtime during live classes/events. Support Zoom/Teams and other collaboration tools used in teaching and administrative meetings. Maintain campus computer labs and virtual lab environments, ensuring software is current, systems are secure, and the environment is fully operational for teaching and learning. Communicate technical issues and solutions clearly to non-technical users. Create, update, and maintain technical documentation, FAQs, and user guides for repeatable issues. Contribute to the Help Desk knowledge base, including AI-enhanced troubleshooting content. Mentor and guide student workers, assigning and reviewing work, and ensuring quality of service. Collaborate with IT colleagues on escalated issues and cross-departmental projects. Stay current with emerging technologies, including AI, cybersecurity best practices, and campus-supported applications. Recommend process improvements to enhance efficiency, customer experience, and service quality. Other duties as assigned, including flexibility to support special events, projects and on-call needs occasionally requiring evening or weekend work. Qualifications: Bachelor's Degree preferred Equivalent technical education, certifications (e.g., CompTIA A+), or relevant IT support experience strongly considered. 1 - 3 years of experience in a technology environment, successfully serving customers Strong written and verbal communication skills; ability to explain technical concepts clearly to non-technical users. Customer service focus with ability to build trust and represent IT positively. Ability to both work as a team and independently, showing initiative and resourcefulness without over-reliance on escalation. Ability to use independent judgment and critical thinking. Strong problem-solving skills are a must. Ability to prioritize and execute tasks in a high-pressure environment. Familiarity with AI tools for support workflows and troubleshooting. Strong knowledge of Windows and Mac OS. Strong troubleshooting and problem-solving skills across Windows, MacOS, iOS, and Google Workspace. Application Materials Should Include: Resume Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values. This position is subject to the successful completion of a criminal background check. Work Location This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community. Statement on Our Mission Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue. Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack's Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission. About Merrimack College The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College's suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master's Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report's ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution. Merrimack College is an Equal Opportunity Employer.