Technical support specialist jobs in Haltom City, TX - 1,026 jobs

Job Title: Technical Support Representative Type: 6+ Month contract Shift Expectations There are no fixed shifts. Coverage gaps exist across mid-day, nights, weekends, and holidays. Flexibility is required. Position Summary The Junior Level 1 Service Desk / Technical Support Representative provides first-level technical support in a fast-paced, call-driven environment. This role is ideal for early-career or junior technical professionals with strong troubleshooting skills and the ability to communicate clearly with end users. The position blends Level 1 help desk responsibilities with customer service, supporting users over the phone with application, device, and basic system issues while delivering a positive support experience. Key Responsibilities Handle inbound support calls in a high-volume environment Provide Level 1 technical troubleshooting for applications, devices, and basic system or connectivity issues Guide users through step-by-step resolutions over the phone Identify issues, resolve at first contact when possible, and escalate appropriately Accurately document issues, actions taken, and resolutions in ticketing or CRM systems Navigate multiple systems while actively supporting live calls Follow defined processes and adapt to changing tools and procedures Training & Attendance Expectations Training schedule: Monday-Friday, 8:00 AM - 4:30 PM Training is 100% onsite Training performance is evaluated before independent call handling Attendance and punctuality during training are critical Multiple unexcused late arrivals or absences may result in release Any no-call/no-show will result in immediate release Shift Expectations No fixed shifts; flexibility is required Coverage may include mid-day, nights, weekends, and holidays Candidates must clearly communicate shift availability during screening DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.

Looking for a IT Support Technician- all 5 days onsite- Lewisville TX Rotational shifts- Morning, evening, night and weekends accepting on W2 candidates, No C2C candidates What you will bring to the table as a RAN Tier 2: Support installation, monitoring, and maintenance activities within the service delivery environment Work closely with engineers, project managers, line management, and local facility teams Coordinate with third-party providers, vendors, and asset management teams Follow defined processes, tools, and procedures to ensure reliable service delivery Support change, capacity, and monitoring activities using approved tools What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Job Title: IT - Teamcenter Administrator Duration: 12 Months 1st Shift (07:00 AM - 03:30 PM) Contract To Hire Opportunity Fully Onsite Job Description: The selected candidate will be responsible for next generation Integrated Product Support (IPS) landscape which includes Teamcenter, Cortona 3D, SLICwave, and more. The candidate must be a self-starter, have the ability to balance daily operations as well as project work, and should possess diverse technical experience, business acumen, and strong customer service skills. Job Responsibilities: • Own Teamcenter Administration for the enterprise, consulting with business leaders and application users to deliver technical and functional solutions • Lead activities to design, build, and test delivery systems and components for IPS suite of applications including Teamcenter, Cortona 3D, and SLICwave, among others • Assist the IT PLM admin team with support of other engineering applications as needed including patching, upgrades, and end-user support tasks • Deliver creative solutions with a focus on mitigating recurring issues and limiting manual troubleshooting tasks • Collaborate with IT peers to ensure adherence to security controls, vulnerability management, hardware/software currency, and reporting requirements • Provide quick and efficient support of incidents and outages • Deliver direct and responsive communication to business users in support of issues, planned maintenance activities, and project updates • Work effectively with process owners and SMEs to understand business requirements • Create/update support documentation, ensuring accuracy and appropriate detail Education Requirements: Bachelor's Degree in Computer Science, Information Systems, Computer Engineering, or similar is required Position Requirements: • 5+ years of experience with application and Windows server administration • 5+ years of Teamcenter system administration • Experience implementing and upgrading Teamcenter • Excellent communication skills both written and verbal, with the ability to present complex issues to diverse audiences • Good understanding of user authentication (e.g., Kerberos, SAML 2.0, LDAP, etc.) • Demonstrated teamwork and collaboration in a professional setting • Strong problem solving and critical thinking skills • Ability to work independently and as part of a team • Capable of adapting to a dynamic work environment, solving problems, and learning new skills/technologies on the fly • Temp to Perm Preferred Skills: • Familiarity with development, collaboration, and testing tools (e.g., JIRA, Git, SVN, etc.) • Exposure to Logistics Systems and/or Service Bill of Material • Basic understanding of databases • Familiarity with Linux OS • Strong organizational, analytical, multitasking, and time management skills • Ability to mentor peers on required skillsets and process knowledge

Job Type: Full-time, Permanent Internal Job Title: Technical Support Analyst - Tier 1 Reports To: Team Lead, Technical Support Job Requirement(s): Travel throughout Canada and USA, 1 week per month No. of Openings: 01 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieving relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Available to travel at least 1 week per month throughout the US and Canada Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: Relevant certification or post-secondary Diploma or Degree Valid Driver's License Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Thorough understanding of PC hardware and software as well as Microsoft Products Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Strong base knowledge of industry standard business applications Willingness to commit to an ongoing system of education and cross-training What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development Internal promotion and growth opportunities Free parking Staff events Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… · Perform hardware and software break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitoring the infrastructure to identify/resolve issues · Respond to escalated end-user issues You possess … · Technical Associates Degree or equivalent preferred · 2+ Years of technical work experience in a corporate environment preferred · The ability to identify, develop and implement technical processes and solutions · Project development and management skills · Outstanding customer service skills Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set

We are seeking a Temporary IT Hardware Deployment Technician to support our Service Desk Hardware Team with a large-scale Windows 11 PC deployment initiative. This is an entry-level role ideal for someone who has a basic understanding of PC hardware and Windows 10/11 and is comfortable following detailed instructions and processes. This position will work on-site in our Irving, TX office, assisting with packaging, shipping, receiving returned devices, imaging PCs, inventory updates, and occasional remote support to help end users set up their new computers. Essential Duties and Responsibilities: • Prepare, pack, and ship Windows 11 PCs to end users • Receive and unbox returned PCs from end users • Follow documented procedures (SOPs) to: • Reimage Windows 10 PCs to Windows 11 • Apply required configuration steps as directed • Perform basic hardware tasks, including: • Hard drive replacements (in specific scenarios based on supervisor instructions) • General troubleshooting of PC boot/setup issues • Perform frequent data entry tasks to maintain accurate inventory records in the company asset management system • Communicate with end users as needed to provide remote assistance with first-time setup of new PCs • Maintain an organized workspace and follow handling procedures for IT equipment • Ability to lift and move boxed IT equipment (typically up to ~30 lbs) • Ability to stand, bend, and work hands-on with computers for extended periods • Ability to unpack, organize, and handle equipment safely and carefully Qualifications Qualifications Required: • Basic understanding of PC hardware (desktop/laptop components, peripherals, cables, etc.) • Familiarity with Windows 10 and Windows 11 • Comfort following step-by-step written instructions and procedures (SOPs) • Strong attention to detail and ability to perform repetitive tasks consistently • Proficient in spoken and written English (for end-user communication and ticketing/inventory notes) • Ability to work full-time on-site in Irving, TX, Monday-Friday Education/Experience: Bachelor's degree in a related field (preferred); minimum of 1-year related experience; or equivalent combination of education and experience. EQUIPMENT OPERATED/USED: Computer, 10-key, printer, copier, fax machine, and other office equipment. SPECIAL EQUIPMENT OR CLOTHING: Appropriate office attire

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

Information Technology (IT) Intern Summer 2026 At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in Aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term. StandardAero is seeking a motivated, eager, and innovative student looking to join one of our Information Technology (IT) Teams for the 2026 Summer Intern Term. As an intern Information Technology Intern at StandardAero, you will gain hands-on industry experience, learn from experts, and collaborate with our teams that raise the standard of excellence. Over the course of your 10-12-week (or longer) internship, you'll have the opportunity to: Be involved or working in our PowerBI environment Collaboration, teamwork, and having each other's backs are the norm here. Our growth in this expanding industry means getting career stability and opportunities to grow. With great resources, an inclusive atmosphere, and a culture based on shared values, we'll support you in building a solid career with a team you can count on. Join our team today and build an aviation career you're proud of! Job Duties: Student may be involved or working in PowerBI environment to cover the following tasks: * Student will be involved on our newly active PowerBI reporting Tool / Environment. * Student will be tasked with reviewing our PowerBI environment and find the best practices in the market that can be applied to increase performance and have better management and support to our users. * Student will be responsible of identifying and collecting information from ALL existing PowerBI reports and classifying them in to multiple areas in a excel table or DB table in order to manage and update the report information. * Part of the classification process of these reports, student will be responsible of recording some of the following information: * Identify the owner and department who created the report * Identify if report was part of migration into PowerBI or it was created recently. * If the result set of the report is confidential and if requires approval to access it. Who will approve what user can have access? * Provide a brief description of what the report is used for * High level overview of the core logic of the review to identify the data source table names. * Review if the data from the report uses data warehouse (Snowflake) and refresh frequency. * If data is coming from direct query as part of the production Oracle DB. * While the review of the core logic of the report, identify possible enhancements that can be done or include using best practices use in the market. * Define a new or update a process on how IT-Helpdesk can manage and administer users, new reports to be published and what users can access these reports. If possible, automate this process after all has reviewed and approved by IT using a new portal using VB.Net language or similar. Position Requirements: * Must have at least completed IT courses at the Sophomore level * Mid to Expert level knowledge in PowerBI reporting * Mid to Expert level in Oracle PL-SQL and basic Oracle DB knowledge * Understand data warehouse (Snowflake) * Understand PowerBI Direct-Query to Oracle DB. * Good planning, organizational, analytical and decision making * Excellent oral and written communication skills in order to connect with the other departments and users within the company. * Internship Details: * The internship term will start mid-end of May 2026 (or sooner for the right candidate) * The length of the internship is 10-12 weeks (or longer) * Candidates must have the ability to work full-time during Summer * Internship is located in Dallas, TX; *students must have own lodging and transportation* Preferred Qualifications: * Mid to Expert level on VB.Net * A strong desire to learn and be a contributing member of a team

At CSI Pharmacy (CSI), we are on a mission to provide Specialty Pharmacy services to patients with chronic and rare illnesses in need of complex care. CSI is a rapidly growing national Specialty Pharmacy. Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission. Summary The IT Travel Technician is responsible for providing technical support, managing IT assets, and overseeing remote IT projects within a clinical office environment. This role primarily consists of desktop support/helpdesk, with about 50% taking place at remote CSI facilities, and 50% inhouse at our Plano, TX location. Execute device installation, repair, and upgrades to ensure optimal performance, providing in-person or remote support in a timely and accurate fashion while adhering to all IT Service Management processes and procedures. Salary Range: $60,000 - $80,000/yr (DOE) Location: Plano, TX Schedule: (On-Site) Monday - Friday, 8:30am - 5:00pm On-Call: (Optional) Rotational on-call schedule for after-hours/weekend hours that you'd have the option to do for $100/week Travel: Up to 50% to remote CSI facilities that don't have on-site IT support to be the face of the IT Department Essential Duties and Responsibilities Include the following but not limited to: • Installs, upgrades, configures, maintains, and troubleshoots end-user hardware and software to ensure required desktop service levels • Ensures accurate tracking of hardware through Asset Management procedures • Collaborates with the IT Department Managers for Asset ordering • Performs onsite and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users, recommending and implementing corrective solutions, as needed. • Supports accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes • Collaborates with IT Department Managers to identify any ongoing issues or ticketing trends with assets • Primary contact for all site based IT projects and troubleshooting • Adheres to all IT Service Management policies and process areas • Contributes to continual service improvement in all aspects of IT support function • Consistently represents the company in a professional manner • Provides high level of “customer service” for all company staff • Adheres to the Company's compliance requirements as stated in the company handbook and all other related policies. • Performs other duties and responsibilities as assigned. This role includes up to 50% travel. Supplemental Functions • Maintain documentation for IT processes, asset records, and user guides. • Support IT projects, such as system upgrades or office relocations, as assigned. • Provide basic training to employees on the use of IT systems and tools. • Collaborate with vendors for equipment repairs, warranty claims, or procurement needs. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • High school diploma or equivalent; associate's or bachelor's degree in IT, project management, or related field preferred. • Prior help desk experience • Initiative to learn and understand process/workflow • Excellent troubleshooting skills • Excellent customer service skills • Excellent phone etiquette • Must possess the ability to multi-task and frequently change direction. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. CSI Pharmacy is an Equal Opportunity Employer

Responsibilities: Assist with setup, management, and maintenance of client IT systems Installing hardware Configuring server and backup systems Providing vendor support, as necessary Engaging with clients, relaying technical information, and troubleshooting all issues discovered Assist in change management and disaster response Actively apply policies and standards to all projects Must be able to work independently as well as function within a team of other technicians Troubleshoot Issues Monitor and provide troubleshooting support for clients When issues arise, analyze the root cause and resolve them promptly while updating clients all throughout Write Documentation Document procedures, device statuses, and other important technical information, recording details of the troubleshooting processes Ensure Compliance Enforce quality control to make sure that all output meets compliance standards by following established policies and procedures that ensure proper IT security Advise client on industry-specific compliance and regulatory requirements such as PCI DSS, HIPAA, SOX, GLBA, and FISMA Requirements: Good oral and written communication skills Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking. Must be willing to submit to criminal and civil background check Technical Knowledge Knowledge of various virtualization technologies Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms Knowledge of one or more of the following: Microsoft Active Directory Microsoft Exchange Server Microsoft 365 Microsoft Windows Microsoft Office Problem-solving skills Ability to solve complex IT issues with little to no supervision Must be able to apply technical expertise across various client environments and solve any obstacles that arise, optimizing performance and resolving all errors Customer service Ability to interact with various personalities respectfully and with tact Interact with clients during all phases of service ticket, from troubleshooting to maintenance, being mindful of client needs and clearly communicating technical information Attention to detail Must be meticulous and detail oriented, investigating thoroughly to correct any issues while they are still minor Time management Effectively manage time and resources to meet predetermined service deadlines defined by client SLAs, often managing several tasks at once and coordinating with team members Optional Preferred Qualifications Certifications (one or more) CompTIA A+ CompTIA Network+ CompTIA Security+ Microsoft 365 Experience working with Remote Monitoring and Management (RMM) platforms Knowledge of PowerShell scripting Knowledge of various network practices and protocols including but not limited to TCP/IP DNS IPSEC VPN RDP LDAP EIGRP DFS DFSR NAT

HIRING RANGE: $26.42 - $32.36 Hourly FULL SALARY RANGE: $26.42 - $38.31 Hourly THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED The City: With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone. The City's Mission, is "To achieve excellence in managing development of the community and in providing city services so that conditions of living and public confidence are continually enhanced". Our employees serve the citizens of Allen with the PRIDE values. We do "Work that MATTERS!" * People First - Giving priority to others * Respect - Treating others with courtesy and dignity * Integrity - Serving with honesty, trust and hard work * Deliver - Following through on commitments while exceeding expectations * Excel - Creating an innovative and improving work environment The purpose of this position is to ensure that the City's computer system is operating properly. This is accomplished by supervising and participating in the maintenance of the City's software and hardware applications. Other duties may include providing advance network and desktop computer support, providing customer service, and interfacing with other City employees and citizens. This position provides occasional direction to other employees. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. * Provides advanced network and desktop computer support by installing new or existing applications, loading operating systems and required applications onto desktop computers for new and current employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer, and system problems, and making necessary repairs. * Maintains software and hardware by troubleshooting, patching and reloading software, researching and upgrading software patches, planning projects involved in upgrades and maintenance, and repairing and replacing broken or defective mechanical and electrical hardware such as computers, peripherals, and cabling. * Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals. * Provides customer service by training computer users, instructing users on computer operating system applications, data management, email, graphics, and computer resource management. * Performs other duties as assigned. Education & Experience Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be: * Associate's degree in a related field and one (1) year of relevant experience, or equivalent. Certification and Other Requirements * Valid Class C Driver's License Supervision Exercised: Work is normally reviewed upon completion, with occasional spot checks while in process, to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the service or program level; work is subject to general and departmental policies, procedures, and guidelines. Overall Physical Strength Demands Standard office environment.; Ability to sit or stand for long periods.; Ability to lift, carry, push, pull, reach, kneel, crouch, crawl, bend, twist, and climb.; Ability to operate city or personal vehicle for business purposes. Knowledge of: * City rules, regulations, policies, and procedures. * Customer service and support practices, concepts, and standards used for providing end user support of technical solutions to a wide variety of teammates, users, and customers. * Personal computers, including hardware and software and related peripheral equipment. * Active Directory structure and functions. * Microsoft Windows operating systems. * Project management methods and techniques. * Modem office practices, procedures, and equipment. Skill in: * Establishing and maintaining working relationships with elected officials, professional and support staff, vendors, the public, and City employees. * Providing outstanding customer service and conflict resolution. * Diagnosing and troubleshooting information technology solutions, reading, interpreting, and applying detailed and technical instructions. * Operating a personal computer utilizing a variety of business software. * Creating, preparing, writing, and proofing reports, documents, and correspondence. * Working effectively in a high-pressure environment with changing priorities. * Effectively communicating in both oral and written format.

IT Technician (Remote US-Based Only) | Nexis Builds Employment Type: Full-Time At Nexis Builds, we don't just construct buildings we engineer the future of infrastructure. As a civil engineering company, we power large-scale projects with cutting-edge technology, precision, and expertise. Our IT team is the backbone of our digital operations, ensuring seamless connectivity, cybersecurity, and technical excellence across all remote and on-site teams. We are looking for a highly responsive and solutions-driven IT Technician to support our workforce, troubleshoot critical technical issues, and maintain the reliability of our systems. If you thrive in a fast-paced environment where problem-solving meets innovation, this role is for you. What You'll Do Remote IT Support & Troubleshooting - Act as the first line of defense for IT issues, responding to and resolving tickets related to hardware, software, and network connectivity. - Diagnose and troubleshoot VPN, cloud storage, and remote desktop issues, ensuring uninterrupted workflow for engineering teams. - Assist employees with application errors, system crashes, and security alerts keeping disruptions to a minimum. System Maintenance & Optimization - Monitor and maintain company-issued devices, virtual desktops, and cloud-based workstations. - Oversee software updates, security patches, and performance enhancements for all users. - Configure and manage access permissions, user accounts, and multi-factor authentication (MFA) to maintain security. Network Security & Compliance - Ensure data integrity and cybersecurity compliance, implementing security best practices to protect sensitive engineering files. - Assist in IT audits and risk assessments, identifying vulnerabilities and strengthening our security posture. - Educate employees on phishing threats, secure password practices, and data protection. Collaboration & Process Improvement - Work closely with engineering, project management, and executive teams to align IT infrastructure with business needs. - Develop IT documentation, troubleshooting guides, and training materials for end-users. - Identify and recommend automation solutions to enhance efficiency. What You'll Need Technical Skills & Experience - Proficiency in Windows, mac OS, and Linux environments. - Hands-on experience with cloud platforms (Microsoft 365, Google Workspace, AWS, or Azure). - Strong knowledge of remote support tools (TeamViewer, AnyDesk, or RDP). - Experience managing VPNs, firewalls, and endpoint security solutions. - Familiarity with construction or engineering software (AutoCAD, BIM, or project management tools) is a plus. Soft Skills & Mindset - Ability to troubleshoot independently and resolve issues efficiently in a remote setting. - Excellent communication skills able to explain technical concepts to non-technical users. - A proactive, problem-solving mindsetalways looking for ways to improve IT workflows. - Strong attention to detail and ability to prioritize tasks in a fast-moving environment. Eligibility Requirements US-Based Candidates Only This role requires availability during business hours in US time zones to support our teams effectively. No Visa Sponsorship We do not provide visa sponsorship. Candidates must have valid work authorization in the US. Why Join Nexis Builds? Work From Anywhere (US-Based) Remote role with flexible work arrangements. Fast-Paced & Impactful Support a Fortune 500 company where IT directly powers large-scale engineering projects. Security-Driven Culture Be part of a team that values cybersecurity, efficiency, and continuous innovation. Growth & Learning Access IT certifications, mentorship, and career development programs. Ready to Power the Future of IT at Nexis Builds? If you are passionate about IT support, security, and problem-solving, wed love to hear from you! Apply now and become part of a team that's engineering tomorrows infrastructure today.

Join VitalCaring as an IT Support Specialist - Help Desk, Dallas TX Come Home to VitalCaring where we have a heart for home health care! If you are searching for a new home for your career, come home to VitalCaring! Who Is VitalCaring VitalCaring was established in 2021 and is already one of the nation's leading home health and hospice providers with over 65 locations across the southeastern and southwestern U.S. VitalCaring's senior executive team, led by industry veteran, April Anthony, has decades of experience building outstanding home health care companies that have distinctive cultures and deliver exceptional quality. In this time of industry transition, come home to VitalCaring, an organization that knows the true value and impact that home care makes in the lives of our team members and the patients and families we serve. What Makes Us Special At VitalCaring our mission is to transform lives and foster hope through genuine caring. We accomplish this goal by assembling a team of like-minded individuals who are truly called to home health care and wake up each day committed to making a difference. As an organization, our promise is to fully support and empower our team members by providing them with all the tools and resources they need to be their very best at work and at home. For us, home-based care is so much more than business, it is our passion and that is why we are looking for someone to join our IT Help Desk, who will bring their passion to work with them each and every day. How You Will Make a Difference The purpose of the IT Deployment Technician is to provide equipment for employees based on their positions that is set up and ready to utilize in the field or office. The goal of the person is to deliver quality products with appropriate technical support to all locations with the ability to solve advanced problems while exhibiting excellent customer service. Provide and maintain exceptional quality in all services supporting internal customers, external partners and assist to resolve all complex issues for a broad range of end-users. In this role, you will: Serve as the first point of contact for new hire tickets, starting the workflow process. Generate email addresses for employees that need an email account and passwords. Communicating to other departments this info. Replace laptops and tablets as requested from employee, branch managers, or support technicians. Provide equipment to contract company employees determined by Vital matrix. Perform troubleshooting through diagnostic techniques and pertinent questions to determine the best solution based on results. Maintain deployment inventory and report to the appropriate person when supplies need to be ordered. Record all laptops, tablets and desktops in inventory control system with Vital inventory tags. Update inventory records as needed. Inform IT of installment issues and concerns on the process of setting up equipment. Streamline processes as needed. Direct unresolved issues to the next level of support, including vendors and contractors. Maintain appropriate documentation of all reported issues via Service Management system. Support PCs, laptops, and tablets and all IT equipment. Provides timely response to users requesting various hardware. Performs preventative maintenance routines on systems, applications and users regularly or as directed. Accurately install, configure, maintain, upgrade, and troubleshoot hardware/software components. Maintains accurate inventory of all information systems equipment. This includes hardware used by agency. Assist Software Support Team as necessary. Complete accurate and timely documentation. Use the shipping portals in sending out equipment to the correct branch or location as it states in the new hire/ replacement ticket. Perform other duties and tasks as requested by supervisor. Process returned equipment determining if the equipment is reusable or if equipment should be disposed of. Follow up on the return of IT equipment from replacements and termed employees. Process term tickets by terminating employee access as needed. Skills for Success: Requires a pleasant and cheerful demeanor, displays an attitude of helpfulness and cooperation, and the ability to encourage, mentor, and support fellow workers on a daily basis and while encountering stressful situations. Will be required to effectively and efficiently carry out the duties of this position. High school diploma or equivalent required. Associate degree and or equivalent experience required. Minimum of one year successful experience supporting networked data systems in a business environment. Must have a customer service-oriented attitude; be able to stay on task without supervision, and attention to detail. Requires ability to react effectively in an emergency situation in order to direct care of clients or staff. Work deals mostly with areas such as preparing and reading data and figures, records, reports, visual inspection involving small details. Although important, depth perception and field of vision (peripheral) are not as critical as the ability to distinguish small details and markings very near to the observer. Requires ability to speak, read and write English. Excellent computer software and hardware technical skills required. Health & Wellness Medical, Dental & Vision Pharmacy Benefits Virtual & Mental Health Support Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) Supplemental Health & Life Insurance Financial & Legal 401(k) with Company Match Employee Referral Program Prepaid Legal Plans Identity Theft Protection Work-Life Balance & Perks Paid Time Off Pet Insurance Tuition & Continuing Education Reimbursement Join VitalCaring and help us build the systems, solutions, and support that move our mission forward. Come home to VitalCaring where you will find your passion, find your people, and find yourself again. Together we can transform lives and foster hope through genuine caring. Explore your future with VitalCaring today.

WAN experience . If the person has had SolarWinds and Net Flow that would be excellent. If the person has their CCNP or any other Certifications, that would be nice! This team has more hands on than phone support. More like a level 3 support. The person needs to understand urgency and when to know when a problem needs attention. Additional Information All your information will be kept confidential according to EEO guidelines.

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… * Perform hardware and software break / fix work including but not limited to upgrades * Develop expert understanding of applications, internal software and associated technologies * Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitoring the infrastructure to identify/resolve issues * Respond to escalated end-user issues You possess … * Technical Associates Degree or equivalent preferred * 2+ Years of technical work experience in a corporate environment preferred * The ability to identify, develop and implement technical processes and solutions * Project development and management skills * Outstanding customer service skills Responsibilities * Perform application break / fix work including but not limited to upgrades * Develop expert understanding of applications, internal software and associated technologies * Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitor the infrastructure to identify/resolve issues * Respond to escalated end-user issues * Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance * Provide support utilizing all available tools including remote control technologies * Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required * Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Compensation: $52,000.00 - $58,000.00Summary Provide escalated support and maintenance for client IT services including tablets, computers, mobile devices, printers, and other end-user hardware and software. Perform client device installation, repair, and upgrades to ensure optimal performance. Deliver timely and accurate support both in-person or remotely while adhering to all IT Service Management processes and procedures. Implements, strategize, and optimize the provisioning process. Essential Duties and Responsibilities include the following. Other duties may be assigned, as necessary. Assists in developing long-term strategies and support capacity planning to meet future IT needs Identifies and captures user requirements Conducts research on, evaluates, and recommends client devices, software, and related products for purchase Installs, upgrades, configures, maintains, and troubleshoots end-user hardware and software to ensure required desktop service levels Ensures accurate tracking of hardware through Asset Management procedures Performs minor equipment ordering Performs testing on new equipment and vets out the equipment's functionality for our environment Performs on-site and remote analysis, diagnosis, and resolution of complex PC, tablet, and mobile device problems for end-users. Recommends and implements corrective solutions, as needed Provides escalated level 2 Service Desk support for end-user software issues Support Problem Management activities within technical area of expertise Supports accurate Incident and Request Management information capture, prioritization, and ensure completion within SLA timeframes Supports new-hire orientation and onboarding requirements Performs IT onboarding process to ensure end users are “IT Ready” to continue through the HR onboarding process Collaborates with HR for onboarding process tracking, ID badge creation, onboarding process updates Collaborates with system and network administrators to ensure efficient operation of the company's client services environment If necessary, liaise with third-party support and equipment vendors Adheres to all IT Service Management policies and process areas (Incident, Problem, Request, Change, Knowledge, and Asset Management) Contributes to continual service improvement in all aspects of IT support function Consistently represents the company in a professional manner Maintains effective working relationship and cooperate with all personnel in the Company. Adheres to the Company's compliance (HIPAA, NIST) requirements as stated in the policy and procedure manual and all other related policies Performs other duties and responsibilities as assigned Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree preferred or 5 years of equivalent experience 2 years prior computer systems maintenance experience 2 years help desk experience (or equivalent certification / knowledge Procedural approach to understanding process / workflow Ability to create, change, and optimize work flow systems Excellent troubleshooting skills Excellent customer service skills Excellent phone etiquette Must possess the ability to multi-task and frequently change direction Ability to work during normal business hours, after hours as directed by manager, and on-call rotation Employee must also possess high-level understanding of at least one specialized IT discipline. These may include, but are not limited to: Microsoft 365 Administration EMR System Administration VOIP Phone System Management Printer Management/Deployment Meraki Networking Cybersecurity Vendor Management PowerShell\Python Scripting AI Digital Design API Development Data Analytics HIPAA\SOX Compliance Change Management Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions. Comments This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. CSI Pharmacy is an Equal Opportunity Employer