Technical support specialist jobs in Marina, CA - 237 jobs
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Information Technology Support Specialist
Harvey Nash
Technical support specialist job in Hollister, CA
We are currently seeking an IT SupportSpecialist who can provide end user technicalsupport. You will be responsible to manage and troubleshoot a variety of technical issues related to IT equipment (Mac, PC, Printers, etc) and be able to assist in supporting applications owned by IT. You will work alongside other IT engineers to support the IT infrastructure in order to bring about the future of electric aviation.
What you will do:
• Learn team culture and methods through our onboarding process
• Basic Level I/II software & hardware Mac/PC troubleshooting skills
• Experience supporting executives
• Help in triaging and resolving helpdesk related requests through our ticketing system
• Assist in supporting user profile management through Active Directory and Okta
• Learn IT procedures and develop ideas to improve them
• Help streamline and optimize IT procurement and fulfillment
• Assist with rolling out our CASB (Cloud Security solution)
• Engage with IT's customers to manage changes to key services
• Directly contribute to the overall success of organizational milestones and SLAs
• Must have strong Mac and PC knowledge and troubleshooting skills.
• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
• Good working knowledge of Okta, G Suite and Active Directory
• Experience with system deployment, configuration deployment, and management of Mac/Windows to roll out updates
• Be able to troubleshoot basic network issues
• Good knowledge of IT security best practices
• Prior experience with AV Conference room setups using Google Meet/Zoom
• Setup and support meetings utilizing current AV equipment
• Ability to exercise good judgement, to independently assess risk, and to make critical decisions
• Ability to move quickly in a fast-paced startup setting
Desired:
• JAMF and Windows Manage Engine
• Mac and Windows OS
• Exposure to configuration and maintenance of Network devices
• Experience with basic administration of JIRA, Confluence and BitBucket
• Scripting capabilities (Powershell, BASH, etc)
• Automation experience (Munki & Puppet or similar tools)
• Familiarity with Google Cloud Platform
• Working knowledge of Linux, Ubuntu, Centos systems
• Be able to accommodate an early start to the day
$48k-87k yearly est. 2d ago
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Data Center Procurement Specialist
Astreya 4.3
Technical support specialist job in San Jose, CA
Key Responsibilities
Identify, evaluate, and select suppliers based on quality, cost, delivery, and compliance criteria.
Lead supplier prequalification, onboarding, NDA processing, and preliminary risk checks (financial, compliance, ESG).
Maintain strong supplier relationships and act as a point of contact for escalations and issue resolution.
Track ongoing supplier performance through SLAs, scorecards, and quarterly business reviews.
Execute purchasing requests and convert them into purchase orders (POs).
Negotiate pricing, terms, service levels, and commercial conditions to ensure optimal cost and value.
Mitigate delivery delays, capacity constraints, and supply chain risks through proactive communication and supplier management.
Partner with Legal to support NDAs, master service agreements, SoWs, and contract redlines.
Conduct final compliance, ESG, and risk checks prior to contract award.
Maintain accurate procurement documentation and audit-ready records.
Monitor contract adherence, performance obligations, and renewal schedules.
Gather requirements from internal stakeholders for data center commercial and edge project needs.
Support RFP creation, documentation preparation, and evaluation criteria (technical + commercial).
Issue RFPs to qualified suppliers, manage the bid process, track responses, and facilitate Q&A/clarification sessions.
Conduct technical and commercial bid evaluations, comparisons, and scoring.
Provide award recommendations and support final contract negotiations.
Offer procurement updates, lead-time insights, market trends, and risk assessments to project teams.
Maintain procurement/ERP systems, purchasing tools, supplier portals, and vendor databases.
Track KPIs such as cost savings, lead times, supplier performance, and contract compliance.
Prepare weekly reporting, dashboards, and procurement status updates.
Identify opportunities to streamline sourcing workflows, improve processes, and optimize cost.
Support documentation handoff, supplier transition into operations, and closure activities including lessons learned.
Qualifications
Bachelor's degree in supply chain, Business Administration, or related field (or equivalent experience).
2-5 years of experience in procurement, sourcing, or supply chain operations.
Strong negotiation, communication, and analytical skills.
Experience managing supplier relationships, purchase orders, and contract workflows.
Proficiency in procurement/ERP systems and Microsoft Office or Google Workspace.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Skills
Experience supporting procurement for data center or technical infrastructure projects.
Familiarity with global or multi-region suppliers.
Knowledge of compliance frameworks (ESG, financial risk checks, supplier due diligence).
Professional certifications (CPSM, CSCP, CPPB, or similar) are a plus.
$61k-92k yearly est. 4d ago
Technical Support Specialist (Full Time)
Pebble Beach Resorts 4.5
Technical support specialist job in Pacific Grove, CA
The TechnicalSupportSpecialist will provide first line technicalsupport (on-site and by phone) for all Pebble Beach Company business operations and corporate functions. This person will also assist with creating technical documentation and work with our knowledge base. They are also responsible for installing, configuring, and maintaining all the technology (hardware and software) for the divisions of the Pebble Beach Company.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Diagnose and correct software problems, including user errors, configurations errors, and bugs.
* Diagnose and repair hardware; including printers, computers, terminals, and communication devices.
* Perform routine preventive maintenance, as scheduled.
* Create, assign, and track tickets for escalated tickets to the rest of the IT team.
* Document key troubleshooting processes. Develop technical documentation for employees.
* Contribute to and maintain the knowledge base.
* Organize assets, systems, and documentation.
* Install, upgrade, configure, and maintain hardware/software.
* Maintain organization and inventory of lab, shed and related areas.
* Complete projects assigned by manager on time.
* Answer first level support calls - logging all requests into the service desk ticketing system.
* Provide first level phone support for common system problems.
* Offer service and customer assistance during field visits.
* Manage all on-site installation, maintenance, and repairs to ensure proper documentation of all related processes.
* Comply with all Pebble Beach Company safety and health policies and procedures.
* Work independently to provide first line technicalsupport.
* Must be able to work weekends and after-hours support on a rotational basis as needed.
* Other tasks as assigned by manager.
Absolutely Required Skills:
* 1 year of help desk or technicalsupport experience.
* Excellent problem-solving abilities and communication skills.
* Must have strong attention to detail.
* Good at conveying complex ideas and likes to solve technical challenges.
* Must be a self-motivated team player.
* A passion for technology and world class customer service.
* Enjoys learning new technologies.
* Valid California driver's license with current DMV printout required.
* College degree required.
Familiarity with the Following is a Plus:
* Windows 10 and MS Office suite experience.
* Imaging and deploying software with Microsoft SCCM.
* Configure and setup of Avaya Phones.
* Experience working with Point of Sale (POS).
* Experience with ticketing system.
* Cable tracing and punching down.
Why work for Pebble Beach Company:
* Competitive Pay: $27.00 - $30.00/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$27-30 hourly 46d ago
Technical Support Specialist
Dataflow Business Systems Inc. 3.8
Technical support specialist job in Salinas, CA
As the TechnicalSupportSpecialist in a Managed Service Provider (MSP) environment, you will provide hands-on and remote IT support for various client organizations. Your responsibilities include troubleshooting hardware, software, and network issues, setting up and configuring workstations, managing peripheral devices, and assisting with software installations. Youll collaborate with the internal IT team to resolve complex issues, maintain accurate documentation, and ensure timely resolution of client requests. This role requires strong communication skills and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
On-site troubleshooting for hardware, software, and networking issues.
Setup, configure, and maintain workstations and peripheral devices.
Assist with software installations and updates.
Provide technicalsupport to clients and document resolutions.
Collaborate with remote teams and escalate complex issues as needed.
Qualifications:
Basic knowledge of IT systems, networking, and troubleshooting.
Strong communication skills and customer service orientation.
Ability to work independently and manage multiple tasks.
Experience in an MSP or similar environment is a plus, but not required.
Job Type: Full-time
Work Location: In person
$43k-60k yearly est. 29d ago
IT Help Desk Technician - Swing Shift
FII 4.0
Technical support specialist job in San Jose, CA
Job Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technicalsupport to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
First-Line TechnicalSupport: Provide timely and effective first-line technicalsupport to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or TechnicalSupport role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Salary Range: $80k - $100k per year (shift premium is included)
Shift: Starting at 3:15pm
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
$80k-100k yearly Auto-Apply 18d ago
IT Help Desk Technician - Night Shift
Foxconn Industrial Internet-FII
Technical support specialist job in San Jose, CA
Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technicalsupport to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
First-Line TechnicalSupport: Provide timely and effective first-line technicalsupport to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or TechnicalSupport role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Salary Range: $88k - $110k per year (shift premium is included)
Shift: Starting at 11:30pm
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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$88k-110k yearly 18d ago
IT Help Desk Support - Level II (MSP)
K2 Staffing
Technical support specialist job in Santa Clara, CA
Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Having worked with a Managed Services Provider (MSP) in the past is a MUST!
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
PSA (or Ticketing) software experience (i.e. Autotask)
History of network and firewall administration (Sonicwall & Meraki).
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
Employment Type: Full time Location: Santa Clara, CA
$49k-88k yearly est. 28d ago
Temporary IT Support Specialist
Therma LLC 4.6
Technical support specialist job in San Jose, CA
**Therma, a Legence company** For over 50 years, Therma (************************ has continued to redefine the mechanical construction landscapes in California. Renowned for outstanding client service and attention to detail, we balance innovative, facility-specific solutions with a pragmatic, cost-conscious approach. Today, the firm employs more than 1,100 people in 3 regional offices, and its clients represent a diverse range of market sectors, including Biopharmaceutical, Education, Healthcare, Food & Beverage, Commercial, Industrial and Data Center facilities. Our culture is open, innovative, collaborative, and fun - all reflected in recognition of Therma as a #1 Best Place to Work on multiple occasions. We create an environment that empowers & challenges employees, giving them the greatest opportunity to succeed.
**Position Overview**
Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the IT SupportSpecialist is to provide first-line support for all staff. The IT SupportSpecialist is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of the San Jose Region supporting various San Jose offices.
**Role & Responsibilities:**
- Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner.
- Work with in-house staff as well as outsourced service and hardware vendors on technicalsupport issues to ensure minimal downtime and disruption.
- Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals.
- Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices.
- Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
- Assist all our users with any logged IT-related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
- Accurately record, update, and document requests using the IT service desk system (ServiceNow).
- Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery.
- Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners.
- Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.
- Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Be a highly motivated team player with the skills and ability to manage changing priorities.
- Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
- Other duties as assigned
**Qualifications / Requirements:**
- Associate's degree in Information Technology or equivalent experience.
- 3+ years of experience within the information technology field, including but not limited to PC and mobile device support.
- Experience with the following technologies:
- Dell Desktops and Laptops
- Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
- Apple and Android Tablets and Phones
- Problem-solving skills and the ability to troubleshoot IT issues.
- Verbal and written communication skills.
- Ability to work independently and as part of a team.
- Willingness to learn and adapt to new technologies and processes.
- Customer-focused attitude with a commitment to providing high-quality service.
- Experience with mobile device encryption implementation and management is preferred.
- Experience with IP security camera and video recording server management is preferred
Compensation: $25-$40, depending on experience
We are unable to provide immigration sponsorship for this position.
\#LI-JS1 #LI-Onsite
**About Legence**
Legence (****************************** (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems-enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world's most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.
**Benefits Overview**
**Time Off Benefits:** Paid sick leave
**Financial Benefits:** 401(k) retirement savings plan
**Reasonable Accommodations**
If you need assistance or accommodations during the application or interview process, please contact us at ******************* or your dedicated recruiter with the job title and requisition number.
**Third-Party Recruiting Disclaimer**
Legence and its affiliates do not accept unsolicited resumes from agencies; any such submissions without a prior signed agreement authorized by Legence Holdings LLC's CHRO or Director of Talent Acquisition will not incur fees and are considered property of Legence.
**Pay Disclosure & Considerations**
Where pay ranges are indicated, please note that a successful candidate's exact pay will be determined based relevant job-related factors, including any of the following: candidate's experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.
**Equal Employment Opportunity Employer**
Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.
EEO is the Law
**Job Details**
**Pay Type** **Hourly**
**Education Level** **Bachelor's Degree**
**Hiring Min Rate** **25 USD**
**Hiring Max Rate** **40 USD**
$25-40 hourly 10d ago
Technical Support Specialist - VoIP & UCaaS
It Public Relations 3.8
Technical support specialist job in San Jose, CA
101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team.
Job Description
As a
TechnicalSupportSpecialist
, you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients.
Key Responsibilities
Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment.
Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc.
Assist in system setups, cutovers, porting, and onboarding of new clients.
Provide tier-1 and tier-2 technicalsupport via phone, email, and ticketing system.
Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration.
Document customer interactions, system configurations, and issue resolutions clearly in internal systems.
Train customers on phone use and portal features as needed.
Work collaboratively with NOC and engineering teams on escalated issues and service improvements.
Maintain and update device firmware, templates, and configurations.
Occasionally travel to customer sites for large deployments or escalations (if local).
Qualifications
1-3 years of experience in technicalsupport, preferably in VoIP or telecommunications.
Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems.
Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar).
Strong troubleshooting skills and a customer-first attitude.
Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics.
Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously.
Excellent verbal and written communication skills.
Detail-oriented and well-organized with strong documentation habits.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$56k-97k yearly est. 13h ago
IT Help Desk Support - Level 2 (MSP)
K2 Staffing, LLC
Technical support specialist job in San Jose, CA
Job DescriptionSummaryOur client is a leading IT Solutions Company located in San Jose, CA area and they are in need of a Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and maintaining Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Having worked in a Managed Service Provider (MSP) environment would be a major plus!
Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$49k-88k yearly est. 3d ago
Technology Support Specialist I
ACL Digital
Technical support specialist job in San Jose, CA
Title: The On-site Technology Support (OSTS) Technician Onsite - San Jose Bill Rate: */hr Top 5 Skills: 1) Independent - have to be ok with remote support 2) 2 years of desktop tech support experience 3) good problem solver 4) self-starter - but not afraid to ask questions
5) used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty
The On-site Technology Support (OSTS) Technician provides high-level technicalsupport, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technicalsupport - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.
Responsibilities (include but not limited to):
Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
Laptop troubleshooting, maintenance and administration.
Apple MacBook support and troubleshooting.
Apple iOS and Android device support; setup and configuration.
Knowledge and understanding of Client, Client and Canon print devices.
Anticipate and respond to complex technology support issues.
Strong knowledge and understanding of Win10, Office 365.
Instant Messaging tools; TEAMs.
Excellent customer service skills, meeting with users in person to resolve complex technology issues.
Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
Leverage multiple resources or coordinating with other teams in order to meet customer needs.
Facilitate the implementation and support of defined EY Technology solutions.
Communicate system updates to customers as required.
Coordinate, track, and maintain inventory.
Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.
Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
Provide technical guidance and consult with EY customer stakeholders.
To qualify, candidates must have:
Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
Approximately 1-3 plus years of experience in support of IT products
Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
Excellent interpersonal, communication and organizational skills
Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
Able to work effectively with high level customers and other management personnel
Excellent Customer Service skills.
$49k-88k yearly est. 60d+ ago
Technical Support Specialist - VoIP & UCaaS
It Management Dba 101 Voice
Technical support specialist job in San Jose, CA
101VOICE is a California-based hosted VoIP and Unified Communications service provider with a 15+ year track record of innovation, reliability, and white-glove customer service. Our platform is trusted by educational institutions, municipalities, and enterprise customers across the state. We're seeking a technically skilled and customer-focused team member to join our growing support team.
Job Description
As a TechnicalSupportSpecialist, you'll play a key role in provisioning and programming VoIP phones, supporting customers on our UCaaS platform, and assisting in the successful setup of 101VOICE systems. You will work closely with our onboarding, engineering, and support teams to deliver high-quality service and ensure smooth deployments and ongoing support for our clients.
Key Responsibilities
Configure and program VoIP phones (Poly, Yealink, Cisco, etc.) for deployment.
Support and troubleshoot customer issues on the 101VOICE UCaaS platform, including softphones, voicemail, call flows, auto-attendants, etc.
Assist in system setups, cutovers, porting, and onboarding of new clients.
Provide tier-1 and tier-2 technicalsupport via phone, email, and ticketing system.
Monitor system performance and assist in diagnosing issues related to connectivity, call quality, and configuration.
Document customer interactions, system configurations, and issue resolutions clearly in internal systems.
Train customers on phone use and portal features as needed.
Work collaboratively with NOC and engineering teams on escalated issues and service improvements.
Maintain and update device firmware, templates, and configurations.
Occasionally travel to customer sites for large deployments or escalations (if local).
Qualifications
1-3 years of experience in technicalsupport, preferably in VoIP or telecommunications.
Familiarity with SIP protocols, VoIP phone provisioning, and hosted PBX systems.
Experience with UCaaS platforms (Broadsoft, Metaswitch, or similar).
Strong troubleshooting skills and a customer-first attitude.
Experience with DHCP, VLANs, NAT/firewall configuration, and networking basics.
Ability to work in a fast-paced environment, managing multiple tickets and projects simultaneously.
Excellent verbal and written communication skills.
Detail-oriented and well-organized with strong documentation habits.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$49k-88k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Watsonville, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 3d ago
Creative Systems Desktop Support Technician
Advanced Systems Group 4.2
Technical support specialist job in Cupertino, CA
Description About Us:
Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients' success through tailored solutions. One of North America's largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. Our Managed Services deliver customized operations and services for all phases of media production, including creative and engineering. Founded in 1997 and providing nationwide services, ASG has teams based in Northern California, Los Angeles, the New York Tri-State Area, the Southeastern US, and the Rocky Mountain Region.
We Are Looking For:
We seek a full-time Creative Systems SupportTechnician who thrives in fast-paced, creative environments and has a strong technical foundation in MacOS-based systems, post-production, and Digital Content Creation (DCC) workflows. This role is responsible for troubleshooting technical and workflow issues, onboarding and offboarding creative users, managing support tickets, escalating complex issues, and ensuring seamless daily operations for artists and production teams.
You will work directly with motion graphics, post-production, and creative teams within a leading technology company's creative division. The environment is Mac-based, supporting artists using tools such as Maxon Cinema 4D, Adobe Creative Cloud, and other DCC and post-production software. You'll collaborate closely with experienced system administrators and IT professionals to maintain a smooth, efficient creative workflow.
Job Responsibilities:MUST HAVE experience supporting Digital Content Creation (DCC) software, including Maxon Cinema 4D, Adobe After Effects, Maya, and other creative tools used in motion graphics and post-production environments.
Provide hands-on technicalsupport for Mac-based IT environments, including troubleshooting hardware, software, and networking issues.
Support artists and creative professionals using Cinema 4D, Maya, Adobe Creative Cloud (After Effects, Photoshop, Illustrator, Premiere, Substance, etc.), and Final Cut Pro.
Manage and resolve technicalsupport tickets in an IT ticketing system, ensuring timely, professional resolution.
Onboard and offboard creative employees, including workstation setup, account configuration, and permissions management.
Escalate complex issues to senior system administrators as needed.
Configure and optimize artist workstations for DCC and post workflows, ensuring efficient performance and plugin integration.
Create and maintain clear, accurate documentation for IT processes and workflow standards.
Collaborate with production teams, artists, and system administrators to ensure a seamless user experience across environments.
Required Qualifications & Experience:MUST HAVE:
3+ years of hands-on experience supporting Digital Content Creation (DCC) applications such as Cinema 4D, Maya, Adobe Creative Cloud, or Autodesk tools.
Proven technical experience with MacOS-based computers and creative production or post-production environments.
Strong troubleshooting and diagnostic skills across hardware, software, and networking.
Experience managing and resolving support tickets using a formal IT ticketing system.
Ability to set up, configure, and optimize artist workstations for creative workloads.
Excellent written and verbal communication skills with strong customer service orientation.
Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
Additional Requirements:
Strong collaboration skills and the ability to communicate effectively with creative teams.
High attention to detail and documentation accuracy.
Proactive, positive, and solution-oriented mindset.
Preferred Qualifications & Experience:
Prior Apple Genius or Apple Store technicalsupport experience.
Experience with Jamf or other Apple device management tools.
Familiarity with Xsan or StorNext SAN environments.
Background supporting artists in motion graphics, 3D design, or post-production teams.
Compensation & Benefits: The compensation range for this position is $40-$50/hr. ASG LLC offers a comprehensive benefits package that includes medical, dental, vision insurance, short-term and long-term disability insurance, life insurance, 401k, paid time off, and more. Applicants from the state of Washington may contact [email protected] to request a full disclosure of the benefits offerings.
Advanced Systems Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$40-50 hourly Auto-Apply 60d+ ago
IT Server Technician
Asiacom Americas Inc.
Technical support specialist job in Santa Clara, CA
We are looking for full/part time IDC server technicians who are positive, motivated, reliable, open to constructive feedback, able to take directions, and willing to follow our procedules. This position requires the ability to work flexible hours (30-40 hours per week) with occasional evenings and weekends. You will be trained on all necessary duties before your first assignment.
Job Location: Santa Clara, CA
Responsibilities:
1. Provide on-site tech support to our IDC customers.
2. Perform regular maintenance on servers in customer's IDC, including server troubleshooting and repairs.
3. Assume responsibility for on-time and efficient service.
4. Follow documented procedures for completing tasks.
5. Document and maintain complete inventory of all servers and parts.
6. Interact with outside server vendors as needed.
7. Perform other duties and special projects as needed.
Requirements:
1. 1+ year work experience in server maintenance, migrations/upgrades.
2. Solid knowledge of Linux OS & MS Office Suites.
3. Excellent time management and communication skills.
4. Well developed organizational skills.
5. Ability to work on multiple priorities and/or tasks simultaneously.
6. Proven ability to work with little or no supervision.
7. Bachelor's degree in computer science or a related field preferred.
8. Speaking Chinese Mandarin is a plus.
$51k-104k yearly est. 60d+ ago
IT Intern
Nextflex 3.5
Technical support specialist job in San Jose, CA
Department: Information Technology
Reports to: Director of IT
Classification: Non-exempt
Desired Employment Location: San Jose/Bay Area
Visa Sponsorship Eligible: No
NextFlex, America's Hybrid Electronics Manufacturing Innovation Institute, is a public-private partnership and non-profit with the mission of advancing the capabilities and strengthening the industrial base for U.S. manufacturing of Hybrid Electronics (HE). NextFlex was designed to facilitate the development of enabling manufacturing technologies and knowledge sharing with institute members and the U.S. Government. Our work enables the next generation of electronics and packaging for government and commercial applications for healthcare, wearable, industrial, communications, automotive, aerospace, and agricultural markets, as well as novel applications for emerging markets.
Complementing NextFlex's focus on developing and commercializing innovative technologies, NextFlex's Education and Workforce Development department is creating the next-generation STEM workforce for the electronics industry. In support of our education and workforce development goals, NextFlex develops and operates a portfolio of learning programs designed to be adopted by various stakeholders (employers, higher education, non-profit, and K-12 entities) across the country with the goal of attracting and training the future advanced manufacturing workforce and upskilling and retraining the existing workforce.
NextFlex offers competitive compensation, excellent benefits, and a collaborative work environment.
Position Summary
We are seeking a detail-oriented and tech-savvy Intern to join our IT team. You will be responsible for programming search filters, plus identifying and segregating sensitive data in preparation for planned data migration. This may also include the planning and reorganization of how our data is structured to further streamline data access. A second project will leverage SQL and database skills for database migration and report development.
Essential Job Functions and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
The essential functions include, but are not limited to the following:
· Develop and optimize search filters and query logic for internal and external platforms.
· Implement indexing strategies and metadata tagging to improve search relevance.
· Maintain data integrity and ensure compliance with privacy standards.
· Ability to work with structured and unstructured data.
· Identify, classify, and properly separate files containing sensitive information.
· Assist with digital file migration, naming conventions, and archiving as needed.
· Collaborate with IT and compliance teams to recommend improvements in file organization practices.
· Write and optimize SQL and MySQL queries to extract and manipulate data.
· Clean, validate, and organize raw data for analysis and reporting.
· Generate summary reports, dashboards, and visualizations to highlight trends and insights.
Minimum Qualifications (Knowledge, Skills, and Abilities)
· 1-2 years' experience working with structured and unstructured data.
· Experience working with cloud-based file storage platforms.
· Working knowledge of SQL and MySQL.
· Basic understanding of data analysis concepts and relational databases.
· Good communication skills with the ability to work with other groups to understand how their data is accessed.
Preferred Qualifications (Knowledge, Skills, and Abilities)
· Previous experience or currently enrolled in a computer science track at a university.
· Ability to work independently under supervision and manage tasks in a timely manner.
· Proficiency in Microsoft Excel (pivot tables, lookups, etc.) and/or data visualization tools (Power BI, Tableau preferred).
· Experience with Microsoft Access is a plus.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
On-site office work will be conducted using general office equipment, includes substantial sitting and is performed primarily in a typical indoor office setting with cubicles, offices, and conference rooms. Low to moderate noise and interruptions typical of an office setting, such as peer conversations, computers, printers, and phones.
Work Authorization / Requirements
To conform to U.S. Government export regulations, including the International Traffic in Arms Regulations (ITAR), you must be one of the following: a U.S. citizen, a lawful permanent resident of the U.S., a protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR
here
.
Note: This position is not eligible for visa sponsorship.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer / Veterans / Disabled
NextFlex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status of protected veteran, or any other protected category under applicable federal, state, and local laws.
Salary Description $22.00 - $24.00 Hourly Rate
$22-24 hourly 60d+ ago
Network Support Technician
Inserso 4.3
Technical support specialist job in San Jose, CA
Inserso is seeking Network SupportTechnicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network SupportTechnician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Responsibilities:
* Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
* Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
* Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
* Assist in testing, applying, and maintaining server configurations and related security patches.
* Assist in maintaining and checking the health of systems and backups to include restore testing.
* Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
* Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
* Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
* Provide inventory support and input to the provided inventory system for the customer.
* Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
* Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
* Conduct or provide new equipment deployments and/or requested deployment support.
* Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
* Analyzes functional business requirements and design specifications for functional activities.
* Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
* Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
* Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
* Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
* Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
* Associate Degree or equivalent experience.
* 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
* Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
* General knowledge network products and systems.
* Experience in a rapid paced, time sensitive, high-quality environment.
* Must have excellent team skills and collaboration skills.
* Attention to detail and follow-through.
* Ability to work with minimal supervision.
* Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
* Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
* If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
* Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
* Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
* Ability to apply a comprehensive knowledge across key tasks and high impact assignments.
* Experience evaluating system performance results and recommending improvements or optimizations.
* Experience performing IT hardware repairs and installing replacement parts.
* Experience planning and leading technology assignments and projects.
* Prior hands-on experience with the setup, configuration and administration of servers and backups.
* Experience functioning as a technical expert across multiple project assignments.
* ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
* Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technicalspecialists.
* This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.
Salary Range: $55,000 - $72,000
The annual base salary range considers additional factors including, but not limited to, knowledge, skills, and abilities; relevant experience; education; certifications; and geographic location. Inserso cares about the health and wellbeing of its employees and their families. In addition to base salary and dependent upon your employment status, Inserso provides a comprehensive benefits package, to include Health Insurance; Short and Long-Term Disability; Life and AD&D Insurance; 401(k); Company-Paid Holidays; and Paid Time Off (PTO) for vacation/personal matters.
$55k-72k yearly 26d ago
IT Help Desk Technician - Swing Shift
Foxconn Industrial Internet-FII
Technical support specialist job in San Jose, CA
Job DescriptionJob Summary:The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technicalsupport to internal users. You'll be responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.
Key Responsibilities:
First-Line TechnicalSupport: Provide timely and effective first-line technicalsupport to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, mac OS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.
Qualifications:
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or TechnicalSupport role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.
Salary Range: $80k - $100k per year (shift premium is included)
Shift: Starting at 3:15pm
Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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$80k-100k yearly 18d ago
IT Help Desk Support - Level II (MSP)
K2 Staffing
Technical support specialist job in Santa Clara, CA
Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
Duties & Responsibilities
End-User assistance
Point person with Windows Desktop related issues
Assist with Windows Servers
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Network Services and Equipment Installation
LAN/WAN Installation and Maintenance Support
Network Hardware Support and Installation
Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
Having worked with a Managed Services Provider (MSP) in the past is a MUST!
Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
PSA (or Ticketing) software experience (i.e. Autotask)
History of network and firewall administration (Sonicwall & Meraki).
Basic knowledge of network, server, and workstation troubleshooting knowledge.
Excellent customer service skills (courteous, tactful, and professional demeanor).
Excellent written and verbal communication skills, with experience presenting to groups.
Reliable work ethic.
A willingness to learn and grow
$49k-88k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Salinas, CA
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$37k-53k yearly est. 3d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Marina, CA?
The average technical support specialist in Marina, CA earns between $37,000 and $113,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Marina, CA
$65,000
What are the biggest employers of Technical Support Specialists in Marina, CA?
The biggest employers of Technical Support Specialists in Marina, CA are: