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IT Support Systems Analyst
Kodiak Construction Recruiting & Staffing
Technical support specialist job in Knoxville, TN
IT Systems Support Analyst
Compensation: $72,000-$80,000 annually
Schedule: Full-Time | Onsite
Our client is seeking an IT Systems Support Analyst to serve as the front line of technicalsupport for internal users. This role is hands-on, people-facing, and critical to keeping daily operations running smoothly. You'll troubleshoot issues, manage service tickets, and support a wide range of hardware, software, and network systems in a fast-paced office environment.
Key Responsibilities
Log, prioritize, and resolve help desk tickets in a timely manner
Diagnose and troubleshoot hardware, software, and connectivity issues
Provide in-person, phone, and email support to end users
Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
Support Microsoft 365, Windows 10/11, and common enterprise applications
Manage new user onboarding and employee offboarding
Perform routine software updates, patches, and device replacements
Assist with mobile device management (MDM)
Coordinate with vendors and escalate complex issues when needed
Document solutions, develop troubleshooting checklists, and recommend preventative improvements
Required Qualifications
1-5 years of experience in an end-user IT support or help desk role
Strong troubleshooting and customer service skills
Working knowledge of Windows OS, Microsoft 365, and desktop hardware
Basic networking knowledge (TCP/IP, DNS, DHCP, VPNs)
Experience supporting mobile devices (iOS preferred)
Ability to communicate technical information clearly to non-technical users
Education:
Associate degree in an IT-related field preferred
Bachelor's degree or technical certifications a plus
Work Environment
In-office support role with frequent user interaction
Regular prioritization of multiple requests and interruptions
Occasional lifting of IT equipment up to 40 lbs
Why This Role Matters
This position is the connective tissue between technology and the people who rely on it every day. You'll directly impact productivity, employee experience, and operational continuity by keeping systems stable, users supported, and problems solved before they snowball.
$72k-80k yearly 10h ago
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Technical Support Engineer (TN)
Spectra Tech, Inc. 3.9
Technical support specialist job in Oak Ridge, TN
Spectra Tech, Inc. is hiring for a TechnicalSupport Engineer in Oak Ridge, TN.
Responsible for providing best-in-class technicalsupport, preventive maintenance, predictive maintenance, diagnostics/trouble shooting, repairs, spare parts, and upgrades of x-ray systems and equipment.
Job Description:
Manage the technical and engineering documentation, including drawings, specifications and records of all x-ray systems and equipment our team operates around the country to include configuration and change-control of equipment and documentation.
Prepare a complete revised package of system drawings and BOMs for every system currently being used in the field and maintain going forward.
Communicate and coordinate efforts with customer personnel to ensure their system documentation and our system documentation are the same.
Work with our inspection services team to document system performance and use the data for trend analysis, to properly plan for preventive maintenance, part replacement and, potentially, preventative intervention.
Travel to customer sites to troubleshoot/repair, debug PLC or PC-based control programs, and test systems. May oversee the efforts of others or carry out the task yourself.
Liaise with a cross-disciplinary team of VJ SMEs to help resolve customer issues as efficiently and effectively as possible to ensure the provision of world-class customer service.
Interface with customers by phone, email and in person.
Act as the liaison between the field and purchasing teams to ensure replacement and spare parts are ordered and delivered in the most cost- and time-efficient manner possible.
Ensure quality and safety are of the highest priority in day-to-day operations.
Conduct work in accordance with Company's safe working practices and procedures and to established quality management procedures.
Essential Skills:
Associate's degree in a STEM discipline accompanied by a minimum of seven (7) years of relevant technical and engineering experience with a minimum of two (2) years with customer interfacing responsibility.
At least 2 years of hands-on technical experience in an industrial environment.
US citizen with the ability to satisfy the site access requirements for nuclear and defense facilities. Will need a US passport and real ID.
Broad understanding of electro-mechanical systems with the ability to rapidly learn the functionality of all existing equipment and systems in the field.
Capable of quickly understanding the interaction of the x-ray equipment with the customer's operating environment, workplace processes, regulations and requirements.
Demonstrated proficiency in the English language with strong written and verbal communication skills.
Strong understanding of PCs; proficiency in MS operating systems, networking, and MS Office suite applications.
Prior experience reading and interpreting electrical and mechanical drawings.
Well-developed technical aptitude and proven electro-mechanical troubleshooting capability.
Ability to travel 30-50% to customer locations and other VJ locations within the US.
Familiarity with CAD programs.
Positive team player able to work across multiple technical disciplines and levels.
Self-motivated with a positive attitude and creative problem-solving skills.
Excellent interpersonal skills with the ability to build and maintain relationships.
Non-Essential Skills (Preferred):
Bachelor's degree in a STEM discipline with at least four (4) years of relevant technical and engineering experience, including at least two (2) years in a customer-facing role.
Prior work experience with motion control design, PLC/PC programming, and distributed control theory.
SolidWorks experience.
Prior experience with automation and control system software programs.
Familiarity with x-ray or CT technology.
Experience working within a recognized quality management system (ISO9001, AS9100, NQA-1, etc.).
Physical Demands:
Regularly required to sit, walk, bend, and stand in both industrial and office environments.
Effective communication required in person, phone, email, and other devices.
Frequent use of hands to operate office equipment, hand/power tools, and system controls.
Ability to lift, carry, and maneuver up to 50 pounds alone (heavier with assistance).
Required to install and assemble electro-mechanical parts and components.
Must be able to work in varied customer locations, including dusty industrial environments.
Must consistently perform essential functions in a safe and alert manner while wearing appropriate PPE.
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$46k-68k yearly est. 2d ago
IT Support Specialist
Artech Information System 4.8
Technical support specialist job in Philadelphia, TN
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: IT SupportSpecialist
Location: Philadelphia, PA
Duration: 12+ Months
They will be responsible for taking inbound and outbound calls
They are migrating from hex to o365
Taking control of screen helping them with queries. WebEx.
Interpersonal and strong communication skills Written as well they will contact vendors directly
Exemplary customer service experience
Adaptability to change - This project enhances every time for making better user experience for customer.
Will work with Ticketing system.
Previous Email migration project will work.
Call centre exp. plus
Remedy experience will be ideal
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960
************
[email protected]
$44k-76k yearly est. 60d+ ago
Technical Support Analyst I
Centriworks 4.1
Technical support specialist job in Knoxville, TN
Location: Knoxville, TN Job Type: Full-Time Industry: MIT Services
About the Role
Are you passionate about solving technical problems and helping people? Join our team as a TechnicalSupport Analyst I, where you'll be the first point of contact for users experiencing issues with their technology. This entry-level role is perfect for individuals who enjoy troubleshooting, delivering excellent customer service, and growing their IT career in a fast-paced, team-oriented environment.
What You'll Do
Respond to user inquiries via phone, email, and ticketing systems
Diagnose and resolve hardware, software, and network issues
Provide clear, step-by-step technical guidance to users
Escalate complex issues to senior support or specialized teams
Document support interactions and resolutions
Assist with software installations, updates, and configurations
Deliver remote support and maintain high levels of professionalism
Collaborate with IT teams to resolve recurring issues
What You Bring
Education & Certifications
Associate's degree in Computer Science, Information Technology, or a related field
Certifications (preferred but not required):
CompTIA A+
CompTIA Network+
CompTIA Security+
MS-900 Microsoft 365 Fundamentals
Experience & Technical Skills
0-2 years in a technicalsupport or help desk role
Basic understanding of networking, operating systems (Windows/mac OS), and common software applications
Familiarity with ticketing systems and remote support tools
Soft Skills
Strong communication and interpersonal skills
Analytical thinking and problem-solving ability
Patience and customer service orientation
Preferred Qualifications
Exposure to ITIL practices or certification
Experience with cloud platforms (e.g., Microsoft 365)
Experience in IT ticketing systems
Ability to work in a fast-paced, team-oriented environment
Multilingual skills for diverse support environments
Why Join Us?
We're a technology service provider committed to delivering exceptional support and innovation. As a TechnicalSupport Analyst I, you'll be part of a collaborative team that values growth, learning, and customer satisfaction. You'll gain hands-on experience, receive mentorship, and have opportunities to advance your career.
Career Path Opportunities
TechnicalSupport Analyst II - Handle more complex issues and specialize in systems
Senior TechnicalSupport Analyst - Contribute to product development and advanced troubleshooting
Ready to Apply?
If you're eager to start or grow your career in IT support, we'd love to hear from you. Apply today and become part of a team that's making technology work better for everyone.
$40k-73k yearly est. 35d ago
Waste Technical Support Specialist - Oak Ridge, TN
ASRC Industrial Services
Technical support specialist job in Oak Ridge, TN
_ASRC Industrial, ("AIS"), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or *********************************************
**About RSI**
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. Weoffer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability.
RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS).AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options.
**Position Summary**
RSI is currently recruiting for a talented and experienced Waste TechnicalSupportSpecialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste TechnicalSupportSpecialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste TechnicalSupportSpecialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF).
**Primary Responsibilities**
+ Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization.
+ Performing field visits to hazardous and radiological waste sites.
+ Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R).
+ Developing sampling and analysis plans to collect the required data.
+ Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream.
+ Preparing regulatory work plans and waste handling plans under the CERCLA process.
+ Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination.
+ Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects.
+ Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders.
+ Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications.
+ Prepares waste management plans for new facilities or projects.
+ Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements.
+ Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings
+ Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials.
**Job Knowledge/Qualifications**
+ Technical knowledge of radiological and chemical characterization practices.
+ Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations.
+ Technical knowledge of TSDRF waste acceptance criteria
+ Knowledge of environmental regulations and DOE Orders.
+ Able to complete 40 hour HAZWOPER training
+ Proven ability to work with a multidisciplinary team
+ Effective written and verbal communication skills
+ Knowledge of the CERCLA cleanup process
+ Self-motivated, requires limited direction
**Required Education and Experience**
+ Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred)
+ Prior experience in waste management operations
+ Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required
**Clearance and Health Regiments**
+ Criminal Background Check
+ Pre-placement Drug Screening
+ Ability to obtain a Q Clearance
**EEO Statement**
ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
$35k-59k yearly est. Easy Apply 60d+ ago
Waste Technical Support Specialist - Oak Ridge, TN
RSI Entech
Technical support specialist job in Oak Ridge, TN
ASRC Industrial, (“AIS”), and its Operating Companies will never ask job candidates for sensitive personal information (such as Social Security numbers, banking details, or payment of any kind) during the hiring process. If you receive unsolicited communications from individuals claiming to represent ASRC Industrial using non-official email addresses (e.g., not ************************), please report the message and do not engage. Official job postings can always be found on our website: asrcindustrial.com/careers/ or ********************************************
About RSI
RSI is a dynamic group of companies that has provided services to major federal clients and Fortune 500 engineering and construction companies since 1996. We have experience in complex, highly regulated markets providing environmental, nuclear, construction management, project delivery, and specialty professional services while maintaining an excellent safety record. We offer a full range of benefits including a generous PTO plan, paid holidays, medical, dental, vision, 401K (100% match up to 4% eligible compensation) and 100% immediate vesting, basic and supplemental life insurance, and short- and long-term disability.
RSI is headquartered in Oak Ridge, Tennessee, and is a wholly owned operating company of ASRC Industrial (AIS). AIS is a wholly owned operating company of Arctic Slope Regional Corporation (ASRC), an Alaska Native Corporation (ANC). Through ASRC, we are a certified Minority Business Enterprise (MBE) and Small Disadvantaged Business (SDB), and we also offer 8(a) options.
Position Summary
RSI is currently recruiting for a talented and experienced Waste TechnicalSupportSpecialist to support the UCOR Cleanup Projects at Oak Ridge National Laboratory, and Y-12 National Security Complex. The Waste TechnicalSupportSpecialist is responsible for the preparation of CERCLA documentation, characterization planning, and sampling and analysis plans to provide a path forward for ultimate disposition of remediated materials. The Waste TechnicalSupportSpecialist is responsible for evaluating the results as samples are collected and data is received from the analytical laboratories. The facilities subject to characterization, waste management, and disposition by UCOR have a wide variety of radionuclide, and chemical contaminants; thus, a broad background is desired. This position is primarily for the characterization, management, and disposition of waste for buildings and their remaining contents, equipment, and process systems; however, soil and water characterization will also be required. The job also includes other related aspects of waste management and disposition including but not limited to waste management calculations, waste determinations, profile development, documentation of waste characterization information, waste certification, waste disposition planning, procurement of off-site commercial treatment and disposal services, and overall coordination of the treatment and/or disposal of wastes at on-site and off-site treatment, storage, disposal and recycle facilities (TSDRF).
Primary Responsibilities
Collecting existing process knowledge to define the contaminants of concern, and the materials subject to characterization.
Performing field visits to hazardous and radiological waste sites.
Preparing data quality objectives and data quality assessments in accordance with EPA guidance (U.S. EPA QA/G-4, U.S. EPA QA/G-9R).
Developing sampling and analysis plans to collect the required data.
Preparing engineering calculations where necessary for materials of construction, or to balance hazardous constituent concentrations across the balance of the waste stream.
Preparing regulatory work plans and waste handling plans under the CERCLA process.
Assists the generator in determining the sampling and analysis requirements, verify compliance with the waste acceptance criteria, and support the final waste determination.
Provides input in the development of acceptable methods of radiological characterization including Gamma Nondestructive Assay, active/passive neutron interrogation, Dose-to Curie, and Surface Contaminated Objects.
Supports the technical review of waste data packages and documentation for compliance with the TSDRF WAC, Toxic Substances Control Act (TSCA), Resource Conservation and Recovery Act (RCRA), radiological and other statutes/regulations and U.S. Department of Energy (DOE) Orders.
Compiles information, supports preparation, and prepares and/or reviews Land Disposal Restrictions (LDR) notifications.
Prepares waste management plans for new facilities or projects.
Monitors compliance with the staging and/or storage time limits promulgated by DOE Order 436.1, RCRA, TSCA and other applicable requirements.
Supports regulatory agency and DOE-OREM interactions, such as negotiations, inspections, and technical assistance meetings
Serves as a technical and policy advisor to management and provides oversight on waste management matters relating to environmental remediation, decommissioning and demolition, storage and transportation of materials.
Job Knowledge/Qualifications
Technical knowledge of radiological and chemical characterization practices.
Technical knowledge of laboratory analytical procedures/practices and analytical data evaluations.
Technical knowledge of TSDRF waste acceptance criteria
Knowledge of environmental regulations and DOE Orders.
Able to complete 40 hour HAZWOPER training
Proven ability to work with a multidisciplinary team
Effective written and verbal communication skills
Knowledge of the CERCLA cleanup process
Self-motivated, requires limited direction
Required Education and Experience
Must have at a minimum a bachelor's degree in science or engineering or equivalent experience, with a minimum of 5 years of experience in the responsibilities detailed (10+ years preferred)
Prior experience in waste management operations
Experience and knowledge of the Oak Ridge Reservation (ORR) and the Department of Energy (DOE) is preferred but not required
Clearance and Health Regiments
Criminal Background Check
Pre-placement Drug Screening
Ability to obtain a Q Clearance
EEO Statement
ASRC Industrial (AIS) and its operating companies affords equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. AIS is an Equal Opportunity Employer.
$35k-59k yearly est. Easy Apply 60d+ ago
IT Help Desk Support - Level II (Managed Services Provider / MSP)
K2 Staffing
Technical support specialist job in Knoxville, TN
Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$36k-59k yearly est. 60d+ ago
IT Help Desk Support - Level II (Managed Services Provider / MSP)
K2 Staffing, LLC
Technical support specialist job in Knoxville, TN
Job DescriptionSummary Our client is a leading IT Solutions Company located in Knoxville, TN and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$36k-59k yearly est. 9d ago
Technical Support - Imaging Specialist
ITR 4.2
Technical support specialist job in Oak Ridge, TN
Job DescriptionTechnical SupportTechnicianThis position provides preparation, imaging, configuration, and installation of software. Provide basic evaluation of computer functionality and be responsible for imaging of computers to load pre-configured operating systems and verification of correct hardware function (Windows and Mac).
Imaging new machines as well as reimaging older machines to be reused.
Qualifications:• Strong technical aptitude and laptop /PC troubleshooting skills.
• Fix issues with laptops that are being imaged.
• Ability to follow procedural steps.
• Attention to detail.
• Works well with other team members.
• Deadline and detail oriented.
• Willingness to learn.
Experience:• Microsoft Office: 1 year (Preferred)• Windows: 1 year (Preferred)• Mac: Basic understanding (will have the opportunity to learn more while in position.
• Software troubleshooting: 1 year (Preferred)
$34k-56k yearly est. 16d ago
Computer Field Technician
Bc Tech Pro 4.2
Technical support specialist job in Knoxville, TN
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-39k yearly est. 1d ago
Help Desk Technician
Applylogic Consulting Group
Technical support specialist job in Clinton, TN
ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems.
We're looking for talented Help Desk Technicians to join our team in Clinton, TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule.
Work Location:
Onsite - Work from one of our office locations.
Clearance:
Must be US citizen with the ability to obtain a Public Trust security clearance.
Primary Roles and Responsibilities:
Provide first-level technicalsupport to end users by diagnosing and resolving basic hardware, software, and network issues.
Log all service requests and incidents in the ticketing system and ensure accurate, timely updates.
Follow established troubleshooting procedures and escalate issues as needed to higher-level support teams.
Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude.
Support standard operating procedures and contribute to the overall effectiveness of the service desk.
Required Knowledge and Experience:
High school diploma or equivalent.
0-2 years of experience in a technicalsupport or customer service environment.
Basic understanding of computers, software, and network functionality.
Strong interpersonal and communication skills, with an ability to explain solutions in plain language.
Preferred Education, Experience, & Skills:
Prior help desk or call center experience.
Familiarity with Microsoft 365, Active Directory, or ticketing systems such as ServiceNow.
CompTIA A+ or equivalent certification.
Strong multitasking and problem-solving skills in a fast-paced environment.
$36k-59k yearly est. 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Technical support specialist job in Knoxville, TN
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$30k-40k yearly est. 60d+ ago
Advanced Electronics / Computer Field Technician (Electronics Technician & Fire Controlman) - Full Time
U.S. Navy 4.0
Technical support specialist job in Knoxville, TN
About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet.
Responsibilities
As an Electronics Technician (ET) or Fire Controlman (FC), you may:
Maintain and repair radar, communication, and navigation equipment.
Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems.
Troubleshoot and repair electro-mechanical systems used in weapons systems.
Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships.
Work Environment
ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork.
Training & Advancement
Apprentice Technical Training Great Lakes, IL (11 weeks)
FC Strand Great Lakes, IL (16 weeks)
ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal hearing and color perception
Strong aptitude in math, computing, and electronics
Ability to work as part of a team and perform detailed technical work
Pay & Benefits
Competitive salary
Enlistment and re-enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$29k-39k yearly est. 9d ago
Help Desk Analyst (4am-12pm)
Altar'd State 3.8
Technical support specialist job in Knoxville, TN
Corporate Office - Knoxville, TN
Who Are We?
Altar'd State is a rapidly growing women's fashion brand with more than 100 boutiques throughout the country. We are a place of respite for the modern-day woman and offer a distinctive shopping experience with the latest fashion finds, the most sought after clothing and accessories and delightful home decor. At the heart of our brand is our mission to change the world. A portion of every purchase is donated to various philanthropic organizations on a local and global scale. We strive to uplift and inspire others to join our movement to stand out. for good. Our culture is Passionate, Committed, Entrepreneurial, Caring, Driven, Confident and Trusting.
Our Mission
“Stand Out. For Good”. At Altar'd State, those four words are more than just than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.
Position Overview
The Help Desk Analyst is the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations.
This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
$29k-33k yearly est. Auto-Apply 3d ago
IT Technician Tier 1
Sees Management LLC 4.5
Technical support specialist job in Knoxville, TN
Job DescriptionDescription:
ABOUT US:
Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients' needs. We continuously look for ways to improve our patient's experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.
POSITION SUMMARY:
The IT Tech Tier I is responsible for providing first-level technicalsupport to end users across the organization. This role involves troubleshooting hardware and software issues, assisting with system access, and ensuring timely resolution of IT-related problems. The IT Tech Tier I works closely with the IT team to maintain system functionality and deliver excellent customer service to internal staff.
KEY RESPONSIBILITIES:
Respond to help desk tickets and provide technicalsupport for hardware, software, and network issues.
Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices.
Assist with user account setup, password resets, and access permissions.
Install, configure, and update software applications and operating systems.
Document support activities and resolutions in the ticketing system.
Escalate complex issues to Tier II or Tier III support as needed.
Maintain inventory of IT equipment and assist with asset tracking.
Support onboarding and offboarding processes for employees.
Provide basic training and guidance to users on IT systems and tools.
Ensure compliance with IT policies and data security protocols.
REQUIREMENTS:
Associate's degree in Information Technology or related field preferred.
1+ year of experience in IT support or help desk role.
Basic understanding of Windows OS, Microsoft Office, and common IT systems.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication abilities.
Ability to work independently and manage multiple tasks.
Familiarity with ticketing systems and remote support tools.
Willingness to learn and adapt to new technologies.
KNOWLEDGE, SKILLS, AND ABILITIES:
Patient Experience - Understanding and anticipate the patient's needs. Proactively strives to exceed our patient's expectations and provide ongoing education and communication.
Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
Analytical mind- capable of out-of-the-box thinking to solve problems.
Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
Excellent Communication Skills - written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
Drive for Results - Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
Focus on Efficiency - Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
Forward-thinking attitude - Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.
OWNERSHIP SKILLS:
Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
Pride in one's work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
Aligning job responsibilities and projects with the company's goal and mission.
Pro-active measures in daily work that anticipates problems and develops solutions.
Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
Confidence to express ideas and solutions during meetings or projects. Openness to other employee's opinions and feedback.
Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
Offer solutions to problems rather than presenting issues.
Ask for constructive feedback regarding job performance.
Share responsibility for actively maintaining "workload items" for clinical and support buckets.
PHYSICAL REQUIREMENT:
Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making.
Must be able to be stationary for prolonged periods of time
COGNITIVE REQUIREMENT:
Executes tasks independently.
Learns and memorizes tasks.
Maintains concentration/focus on tasks.
Performs task in a demanding environment requiring multi-task and prioritize work.
Must be comfortable working and interacting with large groups of people daily.
BENEFITS & PERKS:
Generous PTO allowance
Holiday Pay
Health, Dental & Vision
Life Insurance
Short-term disability
Long-term disability
401k with discretionary match
Uniform Allowance (clinic only)
Professional Development
SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.
Requirements:
$35k-58k yearly est. 9d ago
IT HELP DESK TECH
First Horizon Corp 3.9
Technical support specialist job in Maryville, TN
No sponsorship will be provided for this role. Weekly Scheduled Hours: Monday - Friday 9am- 6pm ET * The Level 1 Help Desk Technician is responsible for providing technicalsupport for First Horizon Bank employees who rely on technology to be the best at serving our customers.
* Technicians will perform the essential tasks listed below:
* Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
* Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
* Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
* Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
* Determine when field support is necessary and dispatch appropriate vendors.
* Contribute to internal knowledge base, according to normal support triage, research and documentation.
* Level 1 technicians escalate issues as necessary to Level 2 technicians.
Job Requirements (Knowledge, Skills and Abilities):
* Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
* Other areas of knowledge such as networking, database, server/client relationships is a plus.
* Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
* Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.
* Excellent verbal and written communications skills
* Excellent interpersonal and professional interaction skills
* Self-motivated and directed, capable of independent decision making and prioritization of tasks
* Knowledge of ServiceNow a plus
* Minimum of 1 year in a similar job function required
* Degree in IT related field or technical certifications a plus
Environment:
* Work in performed in an office environment
* Travel is rare but may be required as needed (less than 10%)
* After hours availability required as needed for all helpdesk staff
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at *********************
Benefit Highlights
* Medical with wellness incentives, dental, and vision
* HSA with company match
* Maternity and parental leave
* Tuition reimbursement
* Mentor program
* 401(k) with 6% match
* More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
Facebook
X formerly Twitter
LinkedIn
Instagram
YouTube
$42k-55k yearly est. 2d ago
IT Specialist
Oak Ridge National Laboratory 4.5
Technical support specialist job in Oak Ridge, TN
Requisition Id 15653 We are hiring an IT Specialist to provide end user support across more than ten thousand Windows/Macintosh/Linux computers and mobile devices throughout ORNL! This position resides in the Client Support & Engineering Services group of the Digital Services Infrastructure & Operations division in the Information Technology Services Directorate at Oak Ridge National Laboratory (ORNL).
In this role, you will support ORNL's executive staff having tier-two computing issues. You will participate in the analysis, design, maintenance, and documentation of intermediate level information technology services for Windows, Macintosh and Linux computers throughout ORNL. Additionally, you'd lead IT technical programs impacting all ORNL staff including working across a broad variety of technology areas in an ITIL environment addressing incidents, problems, changes, and requests.
Responsibilities include resolving or addressing incidents or requests and serving as one of the main points of contact for ORNL IT services. These services include supporting: Operating systems; mobile devices (specifically iOS); E-Mail; Backup systems; Active Directory; software product updates; vulnerability resolution; and various support of other software products used on ORNL desktop systems.
Major Duties/Responsibilities:
* Respond to medium-scale technical issues without supervision, including, but not limited to, areas covering incident responses; networked computing systems; and computing instrument integration to scientific/research devices.
* Provide specialized services like the design of information technology computer needs for staff.
* Test and verify intermediate-level technology-based procedures and processes.
* Help plan, coordinate, manage, and maintain intermediate-sized projects under minimal direction or while serving as a project lead.
* Research new technologies and give training on them as needed.
* Support all aspects of mobile device related issues.
* Additional assignments may also be given.
* Deliver ORNL's mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote equal opportunity by fostering a respectful workplace - in how we treat one another, work together, and measure success.
Basic Qualifications:
* A BS degree in computer science, computer engineering, information technology, information systems, science, engineering, business, or a related discipline and a minimum of 2 to 4 years of aligned professional experience is required for consideration.
* Proven knowledge and experience supporting Linux, Macintosh and Windows platforms in an enterprise environment.
* Experience providing white glove support for executive staff.
Preferred Qualifications:
* Being able to visualize a problem or situation and to resolve it abstractly.
* In-depth knowledge of computing systems integration in a research environment.
* Friendly and helpful demeanor, able to professionally interact with anyone.
* Ability to identify and resolve technical issues working independently or as part of a team.
* Communicate effectively with technical staff and end-users.
* Working independently.
* Ability to function well in a fast-paced research environment, set priorities to accomplish multiple tasks within assigned timeframes, and adapt to constantly evolving needs.
* Experience resolving network issues.
* Experience with ITIL-based concepts.
* Ability to provide basic to intermediate support for Linux operating systems.
Special Requirements:
Visa sponsorship is not available for this position.
This position requires the ability to obtain and maintain an HSPD-12 PIV badge.
About ORNL:
As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,200 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation.
ORNL offers competitive pay and benefits programs to attract and retain individuals who demonstrate exceptional work behaviors. The laboratory provides a range of employee benefits, including medical and retirement plans and flexible work hours, to support the well-being of you and your family.
Employee amenities such as on-site fitness, banking, and cafeteria facilities are also available for added convenience.
Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.
If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ***********************.
#LI-CS1
This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.
We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.
ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.
Nearest Major Market: Knoxville
$83k-107k yearly est. 7d ago
IT Intern
Asmglobal
Technical support specialist job in Knoxville, TN
Legends Global Knoxville: Knoxville Convention Center & World's Fair Exhibition Hall is a premier event venue in Knoxville, TN, hosting a diverse range of conferences, trade shows, concerts, and public events. We are committed to providing seamless experiences for our guests and clients, and our IT department plays a critical role in ensuring the smooth operation of all technical aspects, from network infrastructure to audio-visual support.
The Opportunity: Are you a highly motivated and tech-savvy student looking to gain hands-on experience in a dynamic IT environment? Legends Global Knoxville is seeking an enthusiastic IT Intern to join our team. This internship offers a unique opportunity to learn about event technology, network administration, user support, and the specific IT needs of a large-scale convention center. You'll work alongside experienced IT professionals, contributing to real-world projects and providing essential support for our operations. Position will last up to 4 months.
Key Responsibilities: As an IT Intern, you will assist our IT department with a variety of tasks, which may include:
TechnicalSupport: Provide first-level technicalsupport to staff and guests, troubleshooting hardware, software, and network issues.
Hardware & Software Maintenance: Assist with the setup, configuration, maintenance, and inventory of computers, printers, audiovisual equipment, and other IT assets.
Network Assistance: Support network operations, including monitoring network performance, assisting with cable management, and troubleshooting connectivity issues.
Event Technology Support: Help with the deployment and support of IT solutions for various events, including Wi-Fi setup, presentation equipment, and digital signage.
Documentation: Assist in creating and updating IT documentation, including user guides, troubleshooting procedures, and inventory records.
System Administration Support: Provide basic support for various operating systems (Windows, mac OS) and applications (Microsoft Office Suite, specialized event software).
Special Projects: Participate in and support IT projects as assigned, gaining exposure to new technologies and initiatives.
Qualifications:
Currently enrolled in an Associate's or Bachelor's degree program in Information Technology, Computer Science, Networking, or a related field.
Strong interest in information technology and a desire to learn about various IT disciplines.
Basic understanding of computer hardware, software, and networking concepts.
Familiarity with Windows operating systems and Microsoft Office Suite.
Excellent problem-solving skills and a strong attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Strong communication and interpersonal skills, with a customer service-oriented approach.
Ability to lift and move up to 25 pounds, and comfortable working in various physical environments (e.g., server rooms, event floors).
Bonus Points (Not Required, But a Plus!):
Experience with ticketing systems or IT service management tools.
Basic understanding of AV equipment and technologies.
Prior experience in a customer service or event-related role.
What We Offer:
Valuable hands-on experience in a dynamic and unique IT environment.
Mentorship from experienced IT professionals.
Exposure to a wide range of technologies and IT challenges.
Opportunity to contribute to major events and operations.
A fun and supportive team environment.
To Apply
Recruiter- Kristy Todd
Legends Global Knoxville: Knoxville Convention Center
701 Henley Street, Knoxville, TN 37902
Applicants that need reasonable accommodations to complete the application process may contact ************.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$29k-42k yearly est. Auto-Apply 5d ago
IT Intern
Legends Global
Technical support specialist job in Knoxville, TN
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Legends Global Knoxville: Knoxville Convention Center & World's Fair Exhibition Hall is a premier event venue in Knoxville, TN, hosting a diverse range of conferences, trade shows, concerts, and public events. We are committed to providing seamless experiences for our guests and clients, and our IT department plays a critical role in ensuring the smooth operation of all technical aspects, from network infrastructure to audio-visual support.
The Opportunity: Are you a highly motivated and tech-savvy student looking to gain hands-on experience in a dynamic IT environment? Legends Global Knoxville is seeking an enthusiastic IT Intern to join our team. This internship offers a unique opportunity to learn about event technology, network administration, user support, and the specific IT needs of a large-scale convention center. You'll work alongside experienced IT professionals, contributing to real-world projects and providing essential support for our operations. Position will last up to 4 months.
Key Responsibilities: As an IT Intern, you will assist our IT department with a variety of tasks, which may include:
TechnicalSupport: Provide first-level technicalsupport to staff and guests, troubleshooting hardware, software, and network issues.
Hardware & Software Maintenance: Assist with the setup, configuration, maintenance, and inventory of computers, printers, audiovisual equipment, and other IT assets.
Network Assistance: Support network operations, including monitoring network performance, assisting with cable management, and troubleshooting connectivity issues.
Event Technology Support: Help with the deployment and support of IT solutions for various events, including Wi-Fi setup, presentation equipment, and digital signage.
Documentation: Assist in creating and updating IT documentation, including user guides, troubleshooting procedures, and inventory records.
System Administration Support: Provide basic support for various operating systems (Windows, mac OS) and applications (Microsoft Office Suite, specialized event software).
Special Projects: Participate in and support IT projects as assigned, gaining exposure to new technologies and initiatives.
Qualifications:
Currently enrolled in an Associate's or Bachelor's degree program in Information Technology, Computer Science, Networking, or a related field.
Strong interest in information technology and a desire to learn about various IT disciplines.
Basic understanding of computer hardware, software, and networking concepts.
Familiarity with Windows operating systems and Microsoft Office Suite.
Excellent problem-solving skills and a strong attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Strong communication and interpersonal skills, with a customer service-oriented approach.
Ability to lift and move up to 25 pounds, and comfortable working in various physical environments (e.g., server rooms, event floors).
Bonus Points (Not Required, But a Plus!):
Experience with ticketing systems or IT service management tools.
Basic understanding of AV equipment and technologies.
Prior experience in a customer service or event-related role.
What We Offer:
Valuable hands-on experience in a dynamic and unique IT environment.
Mentorship from experienced IT professionals.
Exposure to a wide range of technologies and IT challenges.
Opportunity to contribute to major events and operations.
A fun and supportive team environment.
To Apply
Recruiter- Kristy Todd
Legends Global Knoxville: Knoxville Convention Center
701 Henley Street, Knoxville, TN 37902
Applicants that need reasonable accommodations to complete the application process may contact ************.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
$29k-42k yearly est. 2d ago
Specialist, IT Purchasing-Inventory
Tennessee Board of Regents 4.0
Technical support specialist job in Knoxville, TN
Title: Specialist, IT Purchasing-Inventory
Department: Information Technology
Number of Positions: 1
Classification: 3/On Campus
#: 651140
Type of Appointment: Non-Exempt
Pay Rate: $37,720 - $46,170/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.
Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.
Reference check requirements: Three (3) professional references, two (2) of which should be former or current supervisors and (1) professional reference.
Personal references (friends, clergy, customers, relatives) are not considered acceptable references.
A professional reference such as a previous or current co-worker may be used as one of the references.
Position Summary: This position provides technical - clerical support for the entire Information Technology department and maintains information and records relevant to related inventory and purchasing. Prepares purchase requisitions for a wide variety of college technical systems and has primary responsibility for initiating ongoing annual maintenance for these systems from all departments within Information Systems. This position administers the extensive inventory of thousands of items of equipment across all campus locations.
Essential Functions:
50% Coordinate purchases with various departments and monitor these orders. Assist with tracking IT budget expenditures and assist with resolution of issues related to ongoing maintenance contracts with a variety of vendors.
20% Maintain hardware and software inventory related to Technology Access Fee and IT purchases. Assist with ongoing equipment surplus and equipment donations to other institutions.
10% Prepare and maintains IT departmental forms including accumulated leave balances, travel requests and claims, petty cash vouchers. Maintain documentation related to IT department as required.
10% Manage all enterprise level software licenses. Work with vendors to ensure contracts are current and reflect needs specified by staff.
10% Assist Chief Information Officer with various projects as needed within the department. Makes arrangements for travel, conferences, appointment, special events or other business activities; keeps appointment schedule and develops itineraries. Other duties as assigned.
Note: The College reserves the right to change or reassign job duties, or combine positions at any time.
Job Requirements:
High school diploma or GED required. Associate degree preferred.
Significant on-the-job training in institutional processes and procedures is required; extensive use of specific information systems such as the online procurement system is a must.
3 years of job-related experience required.
Part-time work experience is calculated at 50% credit of full-time work experience.
Skills/Abilities:
In-depth knowledge of IT hardware and software, and the ability to troubleshoot common issues.
Detail-oriented with strong time management to maintain accurate inventory records.
Capability to analyze data for forecasting needs and identifying trends.
Effective interpersonal communication and clear documentation abilities.
Strong troubleshooting skills and knowledge of preventative maintenance for IT equipment.
Able to engage in the College's mission and values.
.
Physical Demands:
In addition to the daily office environment, often there are large boxes of materials received in this office (printers, computers, software) that require distribution.
Accommodation is possible although there is significant work accomplished with outside vendors and the business office using telephone communication.
Normal office environment for daily work.
Hazards: Normal office environment for daily work.
Full-time Employment Benefits:
Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
Wellness Incentive Program, if enrolled in health plan
Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
Employee Assistance Program
Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
Employee Discount program with over 900+ companies
14 Paid Holidays/Year Includes paid days off the last week of December
Sick Leave Bank
Longevity Pay
Many opportunities for professional development
Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.
Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at ********************* or ************.
If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at ************ or by email at ********************.
If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner.
#mrp
$37.7k-46.2k yearly Easy Apply 30d ago
Learn more about technical support specialist jobs
How much does a technical support specialist earn in Maryville, TN?
The average technical support specialist in Maryville, TN earns between $28,000 and $74,000 annually. This compares to the national average technical support specialist range of $30,000 to $76,000.
Average technical support specialist salary in Maryville, TN
$46,000
What are the biggest employers of Technical Support Specialists in Maryville, TN?
The biggest employers of Technical Support Specialists in Maryville, TN are: