Technical support specialist jobs in Ogden, UT

Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve student outcomes and optimize expenses. With several decades of experience working within the higher education industry, the team at Collegis Education was founded within the walls of a college and expanded to help change more lives through education. Currently, the infrastructures established by Collegis Education support more than 40,000 students nationwide. For more information about Collegis Education, please visit ************************** Position Summary: The Sr IT Support Specialist - Supervisor position is an excellent opportunity for career-minded and goal-oriented individuals to provide exceptional managed IT services to our partners. The Sr ITSS Supervisor's primary responsibilities include managing a team of IT Support Specialists supporting Windows desktop, MAC OSX and Windows server operating systems through performance management metrics. The position will ensure that the corporation's Windows/MAC environments are maintained according to industry best practices. Leadership tasks over their teammates include monitoring daily work activities, coaching, and, if needed, correction. Primary Responsibilities, Essential Functions and Requirements: Supervision and mentorship of employees at local and remote locations Partner with Support Services Leadership to develop and implement strategies and training initiatives to increase Support Specialist effectiveness Mentor employees through sharing information, skill coaching, and suggesting effective initiatives that will assist an agent in providing excellent customer service. Provide periodic review of employees that includes coaching customer service, technical ability and additional skill building as determined during review (Additional reviews may be staged on an ad-hoc basis, but a scheduled review is required on an annual basis) Responsible for mid and year-end performance reviews and managing performance of your reports, through consistent feedback and formal performance reviews. Sustain project updates and status reports to leadership on a regular basis Maintains a strong understanding of partner's environments, including but not limited to software applications, learning management systems, and account creation procedures. Drive best practices for remote desktop management, automation of imaging\updating, and proactive maintenance of supported systems. Maintain and enforce the asset refresh program to keep technology in an up-to-date fashion. Maintain desktop application inventory and assist with software licensing maintenance Provide purchase approval and assist with providing financial forecasts for computer replacement and purchase Define and maintain security procedures and policies; enforce these policies with ITSS team members Monitoring, supporting, and troubleshooting systems issues Adhere to and enforce the appropriate information security policies based on the sensitivity of company data and report any security-related issues Reduce the risk of theft, fraud, or misuse of information assets by acting as the data steward for the application(s) you administer Manage and mentor student-work studies Continue training for ITSS team members on processes and procedures. Requirements Experience and Qualifications: Possession of relevant industry certifications is highly advantageous Extensive operations experience in IT support and management Availability for weekend shifts to support maintenance activities and participation in on-call rotation duties A minimum of 5 years of management experience, coupled with a robust technical background Proficiency in managing a team Flexibility to work a schedule that may include nights and weekends Exceptional communication skills and a proven track record of delivering excellent customer service In-depth knowledge of technology platforms within the higher education sector Strong analytical and problem-solving capabilities Expertise in supporting various operating system platforms, including Microsoft 365 and Google Suite Advanced troubleshooting skills for Windows Server operating environments Advanced troubleshooting skills with Network devices Proficiency in supporting AV technologies for classrooms, lectures, and performance halls Ability to effectively communicate technical topics to individuals with varying levels of technical expertise Excellent written and verbal communication skills, with the ability to thoroughly document implementations, modifications, and removals Education, Certifications and Licensures: Bachelor of Science, Computer Science, MIS degree or equivalent experience Beware of scams: Please note that all inquiries regarding Collegis Education job postings will come from an email domain ********************** *************************. Collegis Education is committed to the policy that all persons shall have equal access to its programs, facilities, and employment without regard to race, color, creed, religion, national origin, sex, age, marital status, disability, public assistance status, veteran status, or sexual orientation.

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Schedule: Variable shifts | 40h work week A leading banking firm is seeking an experienced IT Support Specialist to provide high-quality technical support. This role focuses on delivering exceptional customer service, resolving technical issues efficiently, and supporting enterprise-level hardware and software. Key Responsibilities Deliver excellent customer service via phone, chat, and in-person support. Actively listen to users to understand issues and respond with urgency. Document incidents and requests accurately in the tracking system. Troubleshoot and resolve hardware, software, and application problems. Perform assessment, triage, research, and education to end users. Provide after-hours or weekend support as needed. Maintain strong attention to detail, follow-through, and a positive, team-oriented attitude. Install, modify, repair, and run diagnostics on hardware, peripherals, and software. Build rapport with users and communicate clearly regarding resolution status. Handle challenging situations professionally and calmly. Qualifications Excellent customer service and communication skills. 2-5 years of related IT support experience in a high-tech, fast-paced environment. Technical support background preferred but not required. High school diploma or GED required. Strong diagnostic and problem-solving skills. Self-motivated and able to work independently under pressure. Able to work varied shifts, including evenings, weekends, and holidays.

LinkedIn Job ID: BARDC5692833 Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer's situation and having a sense of urgency to resolve the issue o Producing accurate, detailed documentation at the client, problem and incident level o Resolving conflict • Responsible for high quality end-user technical support, related to enterprise software and hardware • Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment. • Under general oversight, provides after hours and weekend support as needed. • The position requires attention to detail, follow through, teamwork focus and positive attitude. • An understanding of technology and the ability to apply that knowledge to support all existing systems • Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person • Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly • Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations • Provides investigation, diagnosis, resolution and recovery for hardware/software problems • Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software Qualifications: • Excellent customer service skills required • Excellent communication skills required • Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment • Preferred work experience in technical support role but not required • Required Education: High school diploma or GED with relevant work experience • Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly • Self motivated and ability to work on own initiative in a high pressure environment • Willing to work variable shifts including evenings, weekends and public holidays

ES3 is hiring Technical Support Specialists to join our IT Help Desk team. This role offers hands-on experience supporting a wide range of computer, network, and communication systems in a dynamic engineering environment. You'll work directly with end-users across multiple ES3 locations, gaining exposure to modern technologies and professional IT workflows. Position Highlights Support Windows, Mac, and Linux client operating systems and hardware Assist / support O365 applications (Outlook, Teams, Word, Excel, PowerPoint, etc.) Monitor and respond to antivirus and malware alerts Provide support for VPN and ZTNA applications Adobe Acrobat, Engineering Applications and Software, Internal ERP System Work with virtual machine hosts and clients Troubleshot and support VOIP communications and web-enabled conferencing systems Maintain and support print services across the organization Collaborate with over 200 engineers, scientists, and technicians across ES3's facilities Coordinate resolution of help desk tickets and escalate complex issues to senior IT staff Operate from a private office in a modern work facility with access to current technologies Participate in limited travel opportunities as needed This position is based on site at ES3's Layton Engineering Office and supports staff across all ES3 locations, including facilities in San Diego, CA; Warner Robins, GA; Midwest City, OK; Jacksonville, FL; Abilene, TX; and Clearfield, UT. Required Education and Availability Demonstrated educational path in IT, Information Systems, or Software Development Ability to work either morning (6:30-11:30 AM) or afternoon (12:30-5:30 PM), Monday-Friday Helpful Experience and Skills Previous help desk or customer service experience IT-related education, certifications, or training Additional Requirements Must be a U.S. Citizen Must be able to participate in a background investigation and qualify for a U.S. Government Security Clearance Key Competencies Effective communication and a positive disposition with staff at all levels Openness to learning new technologies Flexibility in adapting to changing priorities Strong work ethic, integrity, and motivation for excellence Respect for confidentiality and sensitive information Dependability and reliability Attention to detail and strong organizational skills Compensation and Benefits ES3 offers an enriching and rewarding environment for part-time staff, including: Competitive paid-time-off (PTO) accrual Dollar-for-dollar employer matching 401(k) contribution up to 6%, plus up to 2% profit sharing We've found that staff who participate in our retirement plan are more engaged and aligned with our company culture. ES3 is committed to helping our employees retire with dignity.

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is a full-time, onsite position. Benefits include Health, Dental Vision and 401k. Pay starts at $20.50 per hour Responsibilities: Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. Provides support to client identified VIPs Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures. Other duties or certifications may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent of 2-4 years of relevant experience Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Skills: Excellence in communication and customer-facing skills Strong oral, written and interpersonal skills Ability to follow instructions and processes with minimal instruction Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair kit Additional requirements may exist if offer of employment is extended Additional Information All your information will be kept confidential according to EEO guidelines. This position is open to all US citizens at least 18 years of age.

This full-time role serves as a Tier 2 Technical Support Specialist while leading knowledge and training initiatives for the Seminaries & Institutes of Religion (S&I) Online Help Center. The position combines technical troubleshooting expertise with a focus on knowledge sharing, end-user education, and documentation. In addition to resolving complex technical issues escalated from Tier 1, the Knowledge & Training Lead manages and grows Seminary and Institute's online Help Center, ensures department-specific training resources are captured and accessible, and maintains the Tier 1 knowledge repository (ServiceNow). This role empowers end users, reduces reliance on escalations, and supports S&I's global mission through technology. This position offers a hybrid work schedule, with the expectation to work in the office one day per week. 2-4+ years of experience in technical support, IT support, and/or knowledge/training-focused roles. Bachelor's degree in Information Systems, Computer Science, Business Technology, Communication, Education, or related field (preferred). Strong technical troubleshooting skills across desktop, web, and cloud-based systems. Familiarity with system administration tasks, including software updates and account configuration. Experience managing knowledge bases or training content (e.g., Zendesk, ServiceNow, Confluence, SharePoint). Skilled in technical writing, documentation, and content creation for diverse audiences. Excellent written and verbal communication skills; able to explain technical concepts in clear, accessible language. Comfortable delivering live or recorded training sessions, presentations, or workshops. Proficiency with Microsoft Office, Teams, and Outlook. Self-motivated, organized, and effective in both collaborative and independent work. Ability to follow structured processes while innovating improvements for efficiency and user empowerment. Provide Tier 2-level support for escalated tickets via ticketing systems, virtual meetings, email, and phone. Troubleshoot and resolve complex technical issues related to applications, accounts, and systems using logs, error messages, and replication. Serve as a liaison between users, engineering teams, and Product Managers to ensure timely resolution, clear communication, and updated product resources. Manage and prioritize support tickets in alignment with service level agreements (SLAs). Document and escalate incidents clearly for knowledge sharing and technical resolution. Manage, maintain, and expand the S&I Help Center by creating, editing, and refining support articles, FAQs, and training resources. Collaborate with S&I departments to incorporate department-specific materials into the S&I Help Center. Maintain and improve the Tier 1 knowledge repository (ServiceNow) to ensure frontline support has accurate, updated resources. Develop and deliver training sessions, walkthroughs, and resource guides for end users, support staff, and other stakeholders. Support users through remote software updates, feature rollouts, and process changes. Participate in team syncs and foster knowledge-sharing initiatives across support tiers. Report and validate software bugs, assist in testing, and provide user-focused feedback to engineering teams. Perform additional duties and project-based assignments as directed by support leadership. Work with professionalism and divine guidance to support the Church's mission through technology.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Bilingual: French and English Shift: Tuesday - Saturday 9:30 AM to 6:00 PM or Sunday - Thursday 9:30 AM to 6:00 AM Job Description: • Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. • Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization's systems and capabilities. • Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. • Assists in the business process redesign and documentation as needed for new technology. • Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge. • May make recommendations for buy versus build decision. • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field or equivalent work experience. • Typically has 3 to 5 years of relevant technical or business work experience. Qualifications Technical support, French fluency Additional Information To get further details or to schedule an interview, Please contact Shivani Shah at **************

This full-time role serves as a Tier 2 Technical Support Specialist while leading knowledge and training initiatives for the Seminaries & Institutes of Religion (S&I) Online Help Center. The position combines technical troubleshooting expertise with a focus on knowledge sharing, end-user education, and documentation. In addition to resolving complex technical issues escalated from Tier 1, the Knowledge & Training Lead manages and grows Seminary and Institute's online Help Center, ensures department-specific training resources are captured and accessible, and maintains the Tier 1 knowledge repository (ServiceNow). This role empowers end users, reduces reliance on escalations, and supports S&I's global mission through technology. This position offers a hybrid work schedule, with the expectation to work in the office one day per week. 2-4+ years of experience in technical support, IT support, and/or knowledge/training-focused roles. Bachelor's degree in Information Systems, Computer Science, Business Technology, Communication, Education, or related field (preferred). Strong technical troubleshooting skills across desktop, web, and cloud-based systems. Familiarity with system administration tasks, including software updates and account configuration. Experience managing knowledge bases or training content (e.g., Zendesk, ServiceNow, Confluence, SharePoint). Skilled in technical writing, documentation, and content creation for diverse audiences. Excellent written and verbal communication skills; able to explain technical concepts in clear, accessible language. Comfortable delivering live or recorded training sessions, presentations, or workshops. Proficiency with Microsoft Office, Teams, and Outlook. Self-motivated, organized, and effective in both collaborative and independent work. Ability to follow structured processes while innovating improvements for efficiency and user empowerment. Provide Tier 2-level support for escalated tickets via ticketing systems, virtual meetings, email, and phone. Troubleshoot and resolve complex technical issues related to applications, accounts, and systems using logs, error messages, and replication. Serve as a liaison between users, engineering teams, and Product Managers to ensure timely resolution, clear communication, and updated product resources. Manage and prioritize support tickets in alignment with service level agreements (SLAs). Document and escalate incidents clearly for knowledge sharing and technical resolution. Manage, maintain, and expand the S&I Help Center by creating, editing, and refining support articles, FAQs, and training resources. Collaborate with S&I departments to incorporate department-specific materials into the S&I Help Center. Maintain and improve the Tier 1 knowledge repository (ServiceNow) to ensure frontline support has accurate, updated resources. Develop and deliver training sessions, walkthroughs, and resource guides for end users, support staff, and other stakeholders. Support users through remote software updates, feature rollouts, and process changes. Participate in team syncs and foster knowledge-sharing initiatives across support tiers. Report and validate software bugs, assist in testing, and provide user-focused feedback to engineering teams. Perform additional duties and project-based assignments as directed by support leadership. Work with professionalism and divine guidance to support the Church's mission through technology.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support at the operating system-level across pre-defined server and network areas. Responsible for Level 1 basic level troubleshooting. + Implements routine changes on production systems per direction and guidance from Administrators. + Supports the integration of new technologies into existing infrastructure. + Resolves Level 1 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. + Deploys standard repeatable build outs. + Supports the patching and maintenance of appropriate technologies (e.g. servers/databases/network/ storage/software solutions). + Supports routine backup strategies and disaster recovery tests. + Reviews system performance indicators and raises issues to more senior level team members. + Assists with monitoring vendors' release notes and contributes to the implementation of necessary upgrades and patches as required. + Maintains third-party tools. + May make proactive suggestions for service improvements. **Minimum Qualifications** + HS Diploma or GED; Bachelor's Degree in Information Technology, Computer Science or a related field preferred or equivalent relevant experience. + 1- 2 years of experience in information technology, systems administration or other IT related field. + Hours for this position are roughly 11P-8A ET including weekends. **Other Job Specific Skills** + Knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. + Applies standard methodology, techniques, procedures and criteria. + Ability to troubleshoot and resolve basic/routine system hardware, software or networking related problems. + Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. + Strong customer service skills. + Experience with cloud infrastructure, digital workspace, and storage technology a plus. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $20-$23/hr EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Job Description Hooton Tech LLC is hiring for an IT Technician II This position is full time, hourly. Starting Range $25-$40/hour DOE. Responsibilities: 1. Maintenance and support of our business IT clients. This includes support of end user desktop/laptops, servers, printers, network equipment, VoIP systems, cloud services, and other IT related equipment. 2. Answer calls from our customers and participate in an on-call rotation for after hours and outage support. 3. Troubleshoot, repair, and maintain residential user computers. 4. Support, troubleshooting, and maintenance of existing security camera systems. 5. Assist in the Installation of camera and cabling systems. 6. Additional duties as needed by the company. This position is based in Lyman, WY, but may be partially worked remotely if located in Southern Wyoming or Northen Utah. Travel to customer sites in the region will be required as needed, with overnight travel as a possibility. Travel may be up to 30% of time pending project need. Benefits: Benefits include PTO, Medical, dental, vision insurance, 401K, paid holidays. Qualifications and Requirements 1. Must be at least 21 years old 2. Must have a valid Driver's License and clean driving record. 3. Must have High School Diploma or Equivalent. 4. Must be able to pass both pre-employment and random drug tests. 5. 3-5 years relevant experience in the IT industry. 6. Must have advanced computer skills and knowledge. 7. Experience in Server, computer, network, and printer hardware required. 8. Experience in Cloud Services such as M365, Azure, D365, Google Workspace, Etc. Required. 9. CompTIA A+ certification or industry equivalent certification required. 10. Other Associate or Professional Level IT Certifications Preferred. Applicants must be able to pass preemployment drug test and background check Job Posted by ApplicantPro

Job SummaryThe IT Support Technician delivers frontline support to EAW staff and student workers across on-site and remote locations. This role owns rapid triage and resolution of hardware, software, account, and connectivity issues; executes repeatable onboarding/offboarding; and maintains accurate documentation. This is a seasonal position with an expected end date of April 30, 2026, or sooner depending on the needs of the organization.Roles & Responsibilities Incident & Request Handling: Triage, troubleshoot, and resolve tickets via Samanage within SLA (priority-based). Support via Teams, phone, email, and in person; document root cause and steps taken. Aim for first-contact resolution where possible; clearly communicate ETAs/next steps. Devices & Endpoint Management: Image, enroll, and deploy Windows laptops via Intune/Autopilot; apply baselines and required apps. Replace/repair peripherals (docks, monitors, headsets, keyboards, YubiKeys). Perform health checks (disk, patch, antivirus status) and remediate. Accounts & Access: Create, modify, disable accounts in Entra ID / on-prem AD per RBAC and least-privilege. Manage group membership, mailbox/shared mailbox access, distribution lists, and licenses. Collaboration & SaaS Support: Support Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), Zoom, Slack, and other approved SaaS. Troubleshoot MFA/SSO issues, profile problems, meeting/device performance. Diagnose Wi-Fi/LAN/VPN problems; validate with basic tests. Knowledge & Documentation: Create/update KB articles for repeat issues; keep “How-To”s and SOPs current. Education/Experience High school diploma or GED required; associate's degree or equivalent technical coursework in IT/IS preferred. 1-2 years of hands-on IT support/help desk experience. Proficiency with Windows 11, Microsoft 365 (Outlook, Teams, OneDrive/SharePoint), and remote support tools. Working knowledge of Entra ID/Azure AD and on-prem AD for user/account management, group membership, and basic RBAC. Experience with Intune/Autopilot for imaging/enrollment and baseline policy/application deployment. Familiarity with Zoom and Slack; ability to troubleshoot MFA/SSO sign-in issues. Comfort with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN). Security-minded practices: BitLocker, Microsoft Defender (AV/EDR), phishing triage and escalation. AFFIRMATIVE ACTION PLAN / EQUAL EMPLOYER OPPORTUNITY (AAP/EEO) STATEMENT: Education at Work (E@W) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, E@W complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. EAW expressly prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of E@W's employees to perform their job duties may result in discipline up to and including termination of employment.

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. Duties and Responsibilities * Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems. * Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. * Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs. * Desktop and mobile phone system support, troubleshoot phone related problems and setup new users. * Performs other related duties as assigned. * May be required to occasionally work after hours and weekends. Qualifications * Associates degree in Computer Science or related work experience. * Must have experience with direct user support in a large, networked environment. * Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus. * Experience setting up, configuring and maintaining accounts in Microsoft 365. * Possess a basic understanding of how Teams phone systems work and how to troubleshoot. * Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc). * Must have valid license and good driving record. * Type a minimum of 30 wpm. * Must have good written and oral communication skills. * Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities. * Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others. * Occasionally lift 50 lbs. * Previous technical training preferred. * Vendor certifications (A+, MCSE, CCNA, etc.) preferred Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program. EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential. Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide. The STO Building Group family of companies-Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen-includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.

Job Description Pay: $60,000 Role The Tier 2 IT Technician ensures new centers launch on time with secure, reliable, and fully configured IT infrastructure. Reporting to the Project Manager, this role partners with Field Technicians, Outsourced IT Vendors, and Operations teams to deliver seamless deployments that meet strict project deadlines. Responsibilities Configure and deploy servers, networks, and VPNs with proper security hardening. Configure and maintain UniFi/Ubiquiti networking gear (controllers, switches, APs, gateways). Configure IT equipment prior to shipment, ensuring it is fully prepared for installation by field technicians on-site. Provide Tier 2 support for escalated issues during new center setup. Document configurations, processes, and troubleshooting for consistency and compliance. Results (What Success Looks Like) Centers open on time with fully functional IT infrastructure. Servers and networks are optimized, secure, and documented. VPNs provide reliable, secure remote access. Onboarding is smooth with minimal disruption to staff. Clear, proactive communication with all teams; no delays or escalations. Requirements Strong hands-on experience with servers (Windows/Linux), networking (routing, VLANs, firewalls), and VPNs. Skilled with UniFi/Ubiquiti networking gear (preferred). Ability to work independently and solve problems without step-by-step guidance. Strong communication, organization, and ability to deliver under pressure. Team-oriented, quality-focused, and demonstrates full project ownership.

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. Duties and Responsibilities * Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. * Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems. * Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. * Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs. * Desktop and mobile phone system support, troubleshoot phone related problems and setup new users. * Performs other related duties as assigned. * May be required to occasionally work after hours and weekends. Qualifications * Associates degree in Computer Science or related work experience. * Must have experience with direct user support in a large, networked environment. * Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus. * Experience setting up, configuring and maintaining accounts in Microsoft 365. * Possess a basic understanding of how Teams phone systems work and how to troubleshoot. * Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc). * Must have valid license and good driving record. * Type a minimum of 30 wpm. * Must have good written and oral communication skills. * Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities. * Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others. * Occasionally lift 50 lbs. * Previous technical training preferred. * Vendor certifications (A+, MCSE, CCNA, etc.) preferred Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program. EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Layton Construction is a privately held national general contractor, delivering predictable outcomes in commercial construction since 1953. Headquartered in Salt Lake City, Utah, Layton operates from 16 strategic offices across the United States, employing more than 1,500 construction professionals who serve diverse markets including healthcare, education, commercial office, industrial, hospitality, and multi-unit residential. Founded on the core values of honesty, unity, safety, and quality, Layton has built a reputation for excellence in complex project delivery while maintaining strong partnerships with clients, architects, and trade partners nationwide. The STO Building Group family of companies-Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen-includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.

Salary: $20.00 Per hour Status: Part-Time, Non-Exempt Part-time position working up to 24 hours per week for six months. The statements and information in this document are neither intended to nor do they create contractual or other rights on behalf of any person hired by the City. GENERAL PURPOSE Under the direction of the IT Manager, performs general technical duties and responds to user requests as the first level of support. Duties may include supporting end users' PCs, desk phones, mobile devices, installs new computers, hardware and software, basic network troubleshooting, and works with Department Administrators to accomplish project and department related tasks. Responsible for inventory and surplus procedures for city workstations and other IT related equipment. SUPERVISOR Information Technology Director POSITION(S) SUPERVISED None ESSENTIAL JOB FUNCTIONS Meet performance standards established with the employee's manager; Desktop support for end users; Monitors all incoming work requests, incident tickets, and status checks by employees via ticketing system; Installation and maintenance of desktop computers; Maintains inventory and surplus information for IT related equipment; Perform other duties as assigned and required. MINIMUM QUALIFICATIONS Education and Experience: Computer knowledge, attending school in computer science, information technology, or related field. Special Qualifications, Licenses, Certifications: Must possess and maintain a valid Utah Driver's License with periodic verifications by the City. Must be able to pass a pre-employment drug test, background check, and driving record check. Knowledge, Skills and Abilities: Excellent interpersonal and communication skills required. Must have an understanding of computer hardware, software installation procedures, printers and other computer related peripherals. Must possess outstanding troubleshooting skills. Working Conditions: Employee(s) in this position perform in generally comfortable conditions involving intermittent sitting, standing, walking, stooping, and reaching. While performing the duties of this job, the employee must occasionally bend, lift and/or move up to 50 pounds. Talking, hearing and seeing required in the normal course of performing the job. Common eye, hand, and finger dexterity are required to perform essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, critical thinking and creative problem solving. Periodic local travel required in the course of performing portions of job functions. Considerable exposure to stress as a result of human behavior, frequent deadlines, and the general demands of the position. The candidate should be available at all times to respond to weekend or after-hours problems. NOTICE This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. He or she will be required to follow any other instructions and to perform any other job- related duties requested by his or her supervisor. It is the policy of Midvale City to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, religion, national origin, age, or disability. Human Resources will provide reasonable accommodation for any applicants during the selection process. If you have special needs, please call *************. APPLICATIONS AND RESUME must be submitted online at Midvale.Utah.gov. This position is open until filled with the first review on December 17, 2025. MIDVALE CITY IS AN EQUAL OPPORTUNITY EMPLOYER This job is contingent upon successful completion of a drug test and a thorough investigation into your background, references, employment record, driver's license record and other matters related to your suitability for employment. In accepting this job offer with your signature below, you hereby authorize us to contact persons, schools, current employer (if applicable), and previous employers and organizations to obtain any relevant information regarding current and/or previous employment, and release all persons, schools, and employers of any and all claims for providing such information. Any misrepresentation or omission of facts may result in rejection of this job offer, or if hired, discipline up to and including dismissal.

💻 IT Support Specialist - Banking Firm 📍 South Jordan, UT 💲 $21/hr (W2) ✨ About the Opportunity A major banking firm is growing its tech support team and is looking for a people-focused, tech-savvy IT Support Specialist to join their South Jordan location. If you love solving problems, helping others, and keeping technology running smoothly, this role is for you! 🚀 🔧 What You'll Be Doing 📞 Provide friendly and efficient support via phone, chat, and in person 🧰 Troubleshoot issues with hardware, software, applications, and system access 📝 Log tickets accurately and keep users updated throughout the process 🖥️ Install, configure, and repair computers, peripherals, and software 🧩 Diagnose technical issues and offer clear, step-by-step solutions 🤝 Work closely with teammates and escalate issues when needed 🌐 Support a 24/7 environment (may include evenings/weekends/holidays) 😊 Maintain a positive, patient, and professional attitude at all times 📚 What You Bring ⭐ Strong customer service and communication skills 🗂️ 2-5 years of IT support experience (enterprise/high-tech environment is a plus!) 🧠 Solid troubleshooting and problem-solving abilities 💼 Ability to stay calm, organized, and independent under pressure 🎓 High school diploma or GED 🕒 Willingness to work varied shifts as needed 🌟 Why You'll Love This Role 👩 💻 Work with modern technology in a professional banking environment 🤗 Supportive, team-oriented atmosphere 📈 Opportunities for long-term growth and possible full-time hire 🔄 Hands-on work that keeps every day interesting

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Bilingual: Portuguese and English Shift schedule: Tuesday-Saturday 7:00 AM to 3:30 PM Participates in project definition and analysis phases of projects to ensure that business needs and requirements are captured effectively. UAT testing and defect management for a variety of applications and systems. Assists in the analysis of underlying issues arising from investigations into requirements. Project management, in depth analysis, and problem solving are daily competencies. Required Skills: Has the ability to provide 2nd Level software technical support needs for web-based and client-server applications. Collaborate globally with AET, Product Development, Risk, FLOS, Client Management, GP Operations, Compliance, Finance, external vendors and business partners with automation activities. Manage the end-to-end automation process of internal and external business partners globally. Provide support for day to day activities which include phone availability, trouble ticket management, system testing, etc. Qualifications technical support, Portuguese fluency Additional Information To apply for this position or gain additional insight, please contact: Shivani Shah ************ *****************************

The IT Technician works under the advisement of the Help Desk Manager to support computer hardware and software issues and resolve end user concerns relating to technology. Duties and Responsibilities Assists the Help Desk Manager with the configuration and repair of laptop computers, and setup and deployment of new computers. Assists company employees with computing problems and questions on the phone and in person by troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication and computer network systems. Exercises sound professional judgement in analysis of problem to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem. Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs. Desktop and mobile phone system support, troubleshoot phone related problems and setup new users. Performs other related duties as assigned. May be required to occasionally work after hours and weekends. Qualifications Associates degree in Computer Science or related work experience. Must have experience with direct user support in a large, networked environment. Must have experience installing and maintaining Windows 10 and Windows 11. Experience maintaining Windows Server 2016 and higher is a plus. Experience setting up, configuring and maintaining accounts in Microsoft 365. Possess a basic understanding of how Teams phone systems work and how to troubleshoot. Must have a thorough understanding of basic networking principles (TCP/IP, wiring, etc). Must have valid license and good driving record. Type a minimum of 30 wpm. Must have good written and oral communication skills. Integrity: Maintains the normal standards of ethics, conduct and organizational policies in job-related activities. Is able to perform essential duties and responsibilities efficiently, accurately, and safely with or without reasonable accommodation and without posing threat of harm to self or others. Occasionally lift 50 lbs. Previous technical training preferred. Vendor certifications (A+, MCSE, CCNA, etc.) preferred Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical Insurance, Dental Insurance, Vision Insurance, Health Savings Account, Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, 401(k) retirement plan with employer match, Life & AD&D Insurance, Long-term Disability Insurance, Short-term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Home & Auto Insurance, Family Support, Pre-tax Paid Parking/Public Transportation, Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt, Time Away Benefits, 8 Paid Holidays, Group Legal, Employee Stock Purchase Plan, Identity Theft Protection, Group Legal, Pet Insurance, Employee Assistance Program. EEO Statement: Layton Construction is an equal opportunity employer. We evaluate qualified employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Salary: $20.00 Per hour Status: Part-Time, Non-Exempt Part-time position working up to 24 hours per week for six months. The statements and information in this document are neither intended to nor do they create contractual or other rights on behalf of any person hired by the City. GENERAL PURPOSE Under the direction of the IT Manager, performs general technical duties and responds to user requests as the first level of support. Duties may include supporting end users' PCs, desk phones, mobile devices, installs new computers, hardware and software, basic network troubleshooting, and works with Department Administrators to accomplish project and department related tasks. Responsible for inventory and surplus procedures for city workstations and other IT related equipment. SUPERVISOR Information Technology Director POSITION(S) SUPERVISED None ESSENTIAL JOB FUNCTIONS * Meet performance standards established with the employee's manager; * Desktop support for end users; * Monitors all incoming work requests, incident tickets, and status checks by employees via ticketing system; * Installation and maintenance of desktop computers; * Maintains inventory and surplus information for IT related equipment; * Perform other duties as assigned and required. MINIMUM QUALIFICATIONS * Education and Experience: * Computer knowledge, attending school in computer science, information technology, or related field. * Special Qualifications, Licenses, Certifications: * Must possess and maintain a valid Utah Driver's License with periodic verifications by the City. * Must be able to pass a pre-employment drug test, background check, and driving record check. * Knowledge, Skills and Abilities: * Excellent interpersonal and communication skills required. * Must have an understanding of computer hardware, software installation procedures, printers and other computer related peripherals. * Must possess outstanding troubleshooting skills. * Working Conditions: Employee(s) in this position perform in generally comfortable conditions involving intermittent sitting, standing, walking, stooping, and reaching. While performing the duties of this job, the employee must occasionally bend, lift and/or move up to 50 pounds. Talking, hearing and seeing required in the normal course of performing the job. Common eye, hand, and finger dexterity are required to perform essential functions. Mental application utilizes memory for details, verbal instructions, emotional stability, critical thinking and creative problem solving. Periodic local travel required in the course of performing portions of job functions. Considerable exposure to stress as a result of human behavior, frequent deadlines, and the general demands of the position. The candidate should be available at all times to respond to weekend or after-hours problems. NOTICE This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this position. He or she will be required to follow any other instructions and to perform any other job- related duties requested by his or her supervisor. It is the policy of Midvale City to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, sex, religion, national origin, age, or disability. Human Resources will provide reasonable accommodation for any applicants during the selection process. If you have special needs, please call *************. APPLICATIONS AND RESUME must be submitted online at Midvale.Utah.gov. This position is open until filled with the first review on December 17, 2025. MIDVALE CITY IS AN EQUAL OPPORTUNITY EMPLOYER This job is contingent upon successful completion of a drug test and a thorough investigation into your background, references, employment record, driver's license record and other matters related to your suitability for employment. In accepting this job offer with your signature below, you hereby authorize us to contact persons, schools, current employer (if applicable), and previous employers and organizations to obtain any relevant information regarding current and/or previous employment, and release all persons, schools, and employers of any and all claims for providing such information. Any misrepresentation or omission of facts may result in rejection of this job offer, or if hired, discipline up to and including dismissal.