Technical support technician jobs in Cary, NC - 506 jobs

Job Title Help Desk Technician Education N/A Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary Grade Date Needed By Job Type Full-time Travel JOB DESCRIPTION Help Desk Technician Reports to: IT Project Manager - Professional Services Line of Business Subsidiary: Leisnoi Enterprise Solutions, LLC Location: Baltimore, MD or Durham, NC Job Status: Regular Full -Time Position Summary: Call Center Environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, soft, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions. Essential Functions, Responsibilities & Duties may include, but are not limited to: The Initial Call Intake Function, normally performed by the Customer Service Representative, provides detailed interaction/incident document of reported problems utilizing the incident management system is required for both real-time voice and virtual reported problems. The contractor documents and provides problem analysis and resolution on a wide variety of hardware, software, video, main frame, and network problems. Additionally, the contractor dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedures (SOP). Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-real-time events to management and customers as required. The Contractor Shall: Utilize email, instant messaging and other monitoring tools to remain aware of current issues affecting widespread availability. Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquiries, providing "how to" assistance for specific problems. Accept and process virtual call inquires for hardware and software. Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve or escalate to incident (level-2). Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current. Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets. Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list. Gather information and follow required diagnostic procedures. Adhere to the Standard Operating Procedures (SOP). Job Qualification: The candidate must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. Candidates supporting this function shall have a minimum of one year experience service in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol Label Switching (MPLS), VoiIP, and Cisco Routers. Office Location and Travel: Durham, NC or Baltimore, MD This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This position is primarily indoors, consistent with a standard office position and has a noise level of mostly lost to moderate. The incumbent is required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally list and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Candidates can email their resumes to and must also apply online at Leisnoi.com. Leisnoi is an Equal Opportunity Employer Leisnoi considers all applicants for employment without regard to race, color, sex, national origin, religion, age, physical or mental disability, family responsibility, marital status, sexual orientation, political affiliation, veteran's status or any other legal protected status. Pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, Leisnoi Corporation, may legally grant certain preference in employment opportunities to Leisnoi Shareholders and their Descendants. EOE/AA/M/F/D/V # of Hires Needed 4 Exemption Type Non-Exempt

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class A Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After A School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education. You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a Top Secret security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training. Compare Navy Careers See how a career as an Information Systems Technician compares to other Navy jobs. Compare roles, pay and requirements for each job now.

The Industry Field IT Specialist II is a critical technical contributor responsible for implementing and supporting bio Merieux middleware and instrument software solutions across varied customer environments. This mid-level field role requires solid experience with IT systems and a collaborative approach to ensure seamless integration with Laboratory Information Management Systems (LIMS) and secure connectivity. The specialist will lead system configuration, deploy remote support tools, and manage software updates and cybersecurity compliance. Success in this role demands proactive troubleshooting, strong communication skills, and the ability to juggle multiple customer-facing projects in a dynamic setting. Primary Duties Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers. Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional. Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work. Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance. Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions. Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions. Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability. Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering. Obtains and maintains CRM certification to support service investigations and documentation. Supports revenue growth by promoting value-added projects, products, and services. Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes. Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues. Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required. Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed. Perform all work in compliance with company quality procedures and standards. Performs other duties as assigned. Education & Training Bachelor's Degree in computer networking, cybersecurity or related field required Experience Requirements 2+ years of professional related experience as it relates to: LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems End-User support required; systems marketed by bio Merieux a plus. Industrial Microbiology or related field preferred Knowledge, Skills & Abilities Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical learning aptitude to quickly understand and acquire new technical knowledge and skills. Effective and efficient problem analysis that leads to high-quality decisions. Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement. Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture. Planning objectives and strategies to achieve them within a set timeline Organizing work and resources efficiently to ensure smooth operations Troubleshooting issues to identify and resolve problems efficiently Demonstrates assertiveness and confidence in the face of a challenge Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives Effective Presentation Skills - including the ability to present technical data Written Communications - including the ability to communicate technical data in written form Effective verbal communication skills Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations. Working Conditions & Physical Requirements Ability to remain in stationary position, often standing, for prolonged periods. Ability to ascend/descend stairs, ladders, ramps, and the like. Ability to wear PPE correctly most of the day. Ability to adjust or move objects up to 50 pounds in all directions. Domestic Travel: 60% International Travel: 5% The estimated salary range for this role is between $89,500 - $111,100. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bio Merieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.In addition, bio Merieux offers a competitive Total Rewards package that may include: A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Adoption Assistance Wellness Programs Employee Assistance Program Commuter Benefits Various voluntary benefit offerings Discount programs Parental leaves #LI-US#biojobs Please be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bio Merieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bio Merieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site or contact us at [emailprotected]. BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at , by email at [emailprotected], or by dialing 711 for access to Telecommunications Relay Services (TRS).

Scheduled Hours40Under moderate supervision, responsible for the advanced support of desktop and server computer systems and other technology-based systems for University staff, faculty and students; including support for computer operating systems, software, hardware and networking. May serve as a system owner, technical expert or specialist in a particular area such as in the applications, systems or hardware areas. The employee interacts with a broad range of client requiring strong communication and customer service skills as well as the ability to use a wide variety of technical resources (i.e., engaging vendor support) to provide a high level of technical support to clients.Job Description Primary Duties & Responsibilities: Desktop support: Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware. Responds to assigned tickets. Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas. Acts as the front-facing support liaison for all desktop-related support issues. Provides support documentation for Tier 1 Service Desk. Collaborates with higher level technical areas on planning and issue resolution. Provides technical guidance and subject matter expertise including documentation for level 2 staff and tier 1 and tier 2 user services staff. Acts as an escalation point for advanced technical issues within employee's knowledge domain. System administration: maintenance, upgrades, new implementation, consultation and planning system administration activities. Attends formal training, conducts self-paced training through online courses or on the job training, attends conferences and engages with peers to maintain broad understanding of technologies and keeping abreast of new technologies. Performs other duties as assigned. Working Conditions: Job Location/Working Conditions Normal Office Environment Physical Effort Typically Sitting at a desk or table Equipment Office Equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.Required Qualifications Education: High school diploma or equivalent high school certification or combination of education and/or experience. Certifications/Professional Licenses: No specific certification/professional license is required for this position. Work Experience: Providing Desktop Support In An Enterprise Environment (4 Years) Skills: Not Applicable Driver's License: A driver's license is not required for this position.More About This JobWashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.Preferred Qualifications Education: Bachelor's degree Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting. Work Experience: No additional work experience unless stated elsewhere in the job posting. Skills: Interpersonal Communication, Microsoft Office, Oral Communications, Organizational Capability, Prioritization, Written CommunicationGradeG10-HSalary Range$25.47 - $39.49 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ. Accommodation If you are unable to use our online application system and would like an accommodation, please email **************************** or call the dedicated accommodation inquiry number at ************ and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment ScreeningAll external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U-Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: ****************************** EEO StatementWashington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Help Desk Technician will provide primary support to Pennymac internal employees by taking calls, handling live chats, answering email, responding to tickets, answering support related questions, providing technical support for all Pennymac utilized systems. This position serves as the centralized entry point and provides escalated troubleshooting for all technology related service requests and support related issues for technical concerns across the company. Responsibilities also include assisting with account management, website and data tool maintenance/enhancement, and project management support. The Help Desk Technician will: Provide front-line technical support to largely external but sometimes internal customers, troubleshooting a wider range of issues with increased complexity Independently diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration Proactively identify and resolve recurring technical issues, contributing to knowledge base articles and process improvements Assist with onboarding new employees, including equipment setup and software installation Escalate complex or unresolved issues, clearly documenting the steps taken and information gathered Participate in an on-call rotation, providing after-hours support as needed Contribute to team projects and initiatives, sharing knowledge and collaborating with colleagues Achieve and maintain Help/Service Desk performance metrics Demonstrate behaviors which are aligned with the organization's desired culture and values Active participation in rotational "on-call" support to lower support tier (Not often but occasional) What You'll Bring Associate's or Bachelor's degree in computer science, business or related field preferred Proficiency in troubleshooting common applications and peripherals 4+ years of experience in a help desk or technical support role Working knowledge of networking concepts and protocols Intermediate working knowledge of google suite usage, monitoring, break fix solutions Experience with Active Directory, Google Workspace, and remote support tools Solid understanding of computer hardware, software, operating systems (Windows, mac OS), and networking concepts Excellent communication, interpersonal, and problem-solving skills Strong customer skills with an ability to work with accuracy and minimal direction Displays high initiative and works well under pressure Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $50,000 - $75,000 Work Model OFFICE

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts W o r king Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

Software Specialists is a company with extensive consulting experience in the Information Technology Industry. Incorporated in the state of Pennsylvania in 1998, we bring over a decade of experience in providing IT talent to Fortune 1000 companies. As a trusted partner, Software Specialists provides consulting solutions for our Clients that are not only flexible, but minimize risk while maximizing results and meeting their business goals. Recruiting and retaining the highest caliber resources ensures our consultants are capable of creating systems that our Clients can build upon to make their organizations more robust, agile and equipped for future shifts in the I.T. and global business world. Job Description Production Support 2 IT Private Banking is the information technology partner of the Organizations Private Banking division. We support our business and operations units around the globe with efficient and effective IT solutions customized to their specific needs. We offer services across the IT value chain: requirements engineering, development, deployment, maintenance, change management and support. Our mission is to work in close partnership with our business in order to help them unleash the power of their IT investments and achieve their priorities. Our goal is to leverage technology to create a long term competitive advantage for the Organization. We operate various platforms to support existing systems as well as enable enhancements and new developments. This allows us to quickly respond to our customer requests and anticipate future needs Technical Application support specialist to interface with Operations team & business users to provide analysis, understand issues to provide solutions / resolutions in a timely manner. Analyze and coordinate resolution of data-related production issues for Client Mobile platform and other Private Banking applications Maintain adequate communication with clients and IT management; act as liaison between business, vendors, development and other support teams. Will be required to work extensively on Report related tasks like running processes on ad-hoc basis as required by operations. Escalate issues when required to ensure timely resolution. Become primary point of contact for reporting and data issues and requests. Develop relationships with other IT groups to ensure all issues are addressed in an expatiated and effective manner and that users are kept updated at all times. Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Documentation of production applications and infrastructure. Maintain required level of infrastructure support; liaison with internal teams where necessary. Maintain all environments in conjunction with Environment Manager Staff may occasionally need to be on calls with APAC in their time zone for production issues and some weekend work on production releases, infrastructure events (DR, QMW etc.) but no actual shift work. Additional Information All your information will be kept confidential according to EEO guidelines.

Who We Are: Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. This role is Thursday-Sunday 9PM-8AM. What You'll Do: Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free. Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. Analyze call flows, packet captures, and system logs for faults. Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. Test and duplicate customer issues to validate the issue and resolution. Escalate issues to the relevant teams when required. Satisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. Interact with various teams to provide feedback and recommend improvements to current products or procedures. Keep up-to-date with technical knowledge and learn new technologies and products. What You Need: Bachelor's degree in Computer Science, Information Technology, or related technical field Experience: 1-2 years of experience in technical support or related field Skills: Basic proficient in Networking, VoIP/SIP, and SMS/MMS applications. Excellent communication and interpersonal skills. Capable of multitasking in a fast-paced environment. Strong problem-solving skills. Able to work individually and in teams with a focus on detail. Bonus Points: Network+, CCNA or similar PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience. The Whole Person Promise: At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses. All new hires receive four weeks of PTO. PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email. Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges. “Mahalo moments” program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild. 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist. Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes' to both of these questions, we encourage you to apply! You won't want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice #SJ

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do! In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations. Job Summary: Technical Support Specialist plays a critical role in the customer life cycle and is responsible for timely responses and resolutions to technical product questions and issues. Technical Support Specialists initiate the troubleshooting process and determine the quickest path to resolution. This includes internal testing, issue replication in internal virtual systems, and identifying tickets that require elevation to advanced technical support teammates. The ideal candidate is highly motivated, positive, organized, possesses strong communication skills, and is eager to work directly with our clients daily in a dynamic, fast-paced environment. Responsibilities: Assist customers by answering questions via ticketing system, email, and phone. Resolve customer tickets through troubleshooting over remote screen-share meetings. Reproduce customer issues, detail the corresponding steps, and communicate findings that help Development and Cloud teams to quickly resolve escalations. Own being the technical liaison between customers and Development and Cloud teams. Keep outstanding customer tickets updated and organized. Develop a level of technical and functional SME in assigned products to effectively resolve skill and technical issues. Assist with internal projects as needed, ie. Creating technical documentation, coordinating maintenance windows, supporting audit efforts, etc... Coordinate and manage customer upgrades to new versions of Prometheus Group software. Manage custom development work and SOWs. Qualifications & Skills: Patience and strong customer relations qualities Desire to learn new technologies and concepts Exceptional problem-solving skills Ability to understand technical processes and terminology to convert into user-friendly language Passion for working within a team setting as well as independently Excellent verbal and written communication skills Capability to adapt processes and operate under pressure Bachelor's degree from an accredited college or university Professional experience in a customer or client-facing role is a plus Experience with ERP systems is a plus Benefits Overview: We offer an attractive benefits program to meet the diverse needs of our teammates: Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group HSA & FSA plan options Retirement Savings with Generous Company Match & Immediate Vesting Gym membership to O2 Fitness Casual dress attire Half-Day Fridays Generous Paid Time Off Company Outings, Trips & Activities Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Typical Experience: 12-36 months . The DIT Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician IIs provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens. The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed. Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology. - Enhanced computer literacy is required. - Understanding of call center environment and Service Desk role. - Experience with ServiceNow is preferred. - HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications. - Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. - Demonstrated sense of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.

Job Description Now Hiring! Site Support

Information Technology Careers Provide: Competitive Pay and Benefits Job Security and Stability Global Impact and Purpose Constant Innovation and Technology Diverse Career Paths Are you interested in learning a skilled trade in the Information Technology industry that can develop into a life-long career? Are you an active-duty service member, military veteran, or dependent looking to enter the information technology sector? Our partner school provides individuals like YOU with the necessary education and training for entry into the evolving, innovative, and high demand information technology industry. Even if you have no obvious prior information technology experience, military veterans excel in this program due to living and embracing challenges, rigorous training, teamwork, and the need for problem solving. If you are a hands-on, motivated learner, seeking skilled trade careers, this vocational career school opportunity is a perfect start. Our partner school is fully committed to assisting students achieve their goal of careers in the Information Technology field by providing graduates with access and introductions to hiring managers who are ready to hire!!! We encourage you to ask about their career placement program and success rates. What's in it for you? Evolving, innovative, and high demand industry. Long term opportunities. Accelerated Path to New Career. Time is precious. You gain the necessary skills to compete for opportunities in a short amount of time. Industry Certifications Recognized by Employers. A degree is not necessary to move into a career in Information Technology. Courses are offered throughout the year to accommodate your schedule. Classes are held in Tampa, Florida at an expanded 15 acre campus. Typical training lasts 8 to 10 weeks, 6 days a week, 10 hours a day, with 50% hands-on and 50% classroom instruction Students receive flight, lodging, and meals paid, plus they retain their Basic Allowance for Housing (BAH) Class size averages 15-20 students, with two cohorts per month Our partner school proudly accepts GI Bill funds. Please apply by completing our screening questions and uploading your resume. You will receive a call or email from us shortly to discuss an introduction to this program.

We are seeking a detail-oriented and customer-focused Computer Technician to join our team. This role is primarily responsible for inspecting incoming computer equipment to determine whether units should be recycled or refurbished for resale. The technician will also assist customers with technical issues related to refurbished systems. Is Time Limited No If Yes, Appointment Length 11 months Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: * Health Insurance for Temporary Employees * Enhance your career with LEAD courses * Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered. Department Information Job City & State Chapel Hill, NC Department System Information Classification Title Temporary-Service Maintenance Working Title UTS - Temporary Computer Technician - Inspection and Customer Support at UNC Chapel Hill Position Information Requirements and Preferences Work Schedule Monday - Friday, 40hrs per week, (onsite) Other Work/Responsibilities Other duties as needed Minimum Experience/Education Department Required Skills Key Responsibilities: * Receive and inspect incoming computer hardware. * Evaluate condition and functionality to determine recycling or refurbishment. * Perform basic diagnostics and repairs on refurbishable units. * Document inspection results and maintain inventory records. * Provide technical support to customers regarding refurbished computers. * Collaborate with the sales and logistics teams to ensure smooth operations Some duties involve retrieving equipment from a heated work shed. Please note that the heating system may take time to warm the space, so the employee should be comfortable working in cooler temperatures for short periods. Preferred Years Experience, Skills, Training, Education Qualifications: * Basic knowledge of computer hardware and troubleshooting. * Strong attention to detail and organizational skills. * Excellent communication and customer service abilities. * Experience with computer repair or IT support is a plus. Required License or Certification N/A Valid NC Driver's License required? No Commercial Driver's License Required? No Recruitment

We are seeking a detail-oriented and customer-focused Computer Technician to join our team. This role is primarily responsible for inspecting incoming computer equipment to determine whether units should be recycled or refurbished for resale. The technician will also assist customers with technical issues related to refurbished systems. Preferred Qualifications, Competencies, And Experience Basic knowledge of computer hardware and troubleshooting. Strong attention to detail and organizational skills. Excellent communication and customer service abilities. Experience with computer repair or IT support is a plus. Work Schedule Monday - Friday, 40 hours a week, Onsite

Pureflow IT Specialist About Our Organization: With over 40 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture. About the Position: The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise. Job responsibilities are expected to include, but not be limited to, the following: Configure equipment and host onboarding for new users Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc. Remote support for users in external branch locations Manage VoIP phone system equipment and directory Sustain company network connectivity and security Assign software licenses and support installation of various applications Maintain IT files on the server and online in the cloud Schedule server updates, backups, and retrieve backups when needed Update IT equipment and software with new firmware, drivers, etc. Develop documentation, including SOPs and work instructions Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.) Assist with AV resources (conference rooms and Teams meetings) Adhere to company SLAs and is available during IT emergencies Available to work during non-standard hours for planned updates Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed. Strive for security and confidentiality in all IT functions with a Zero Trust mindset. Qualifications: 1-2 years of experience in the enterprise computer service field An Associate degree or Technical certification in the computer service field Previous experience in a Windows network environment Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central Perks: Competitive base salary Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more $1-for-$1 401(k) match up to 4% after 1-year of service 9 Company-paid holidays Generous personal time off that increases with tenure Education assistance Employee referral bonus program Ongoing training and development by internal and external industry experts Working Conditions: Usual office working conditions. The regular hours for this position are Monday through Friday, 8:00am - 5:00pm Additional hours may be required depending on project load. P ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions. Please visit our website at ******************* for additional information and to apply online.

The Office of the State Auditor requires two Service Support Analysts. The selected candidate for this role will provide first level support to users in a Microsoft Windows environment. This includes, but is not limited to password resets, A/V troubleshooting, access assistance, etc. Responsible for imaging PCs per outlined processes, distributing equipment and maintaining assignment information in an asset tracking system. Position will be responsible for identifying and documenting equipment for surplus, installing computer equipment in an office environment, maintaining printers and scanners. Position will be expected to assist users with PC performance issues and updates. Knowledge, Skills and Abilities / Competencies -Ability to analyze and assess client needs to develop effective and appropriate solutions. -Ability to independently resolve unique problems through advanced system analysis and troubleshooting procedures and without a pre-determined course of action. -Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients

Now Hiring! Site Support We are looking for a hardworking and dependable Site Support team member to provide essential assistance to our facility, equipment operators, and management. This hands-on role involves a variety of manual tasks, ensuring smooth operations and a safe, clean work environment. What You'll Do: ✅ Follow all company and customer-specific safety policies and procedures. ✅ Perform general manual labor, including: Cleaning and light maintenance of equipment Heavy lifting to relocate equipment and materials General housekeeping (indoor & outdoor) Landscaping tasks (debris removal, dust control) ✅ Assist in unloading vehicles. ✅ Perform routine fueling and servicing of equipment and machinery. ✅ Cross-train on various equipment and machinery. ✅ Direct site traffic as needed. ✅ Support team members during absences or high-demand periods. ✅ Comply with all facility plans, policies, and procedures. ✅ Complete additional duties as assigned. What's in it for You? ✔ Comprehensive medical coverage ✔ Vision & Dental Plan ✔ Optional Additional Voluntary Life Insurance ✔ Paid time off What You'll Need: 🔹 Ability to work outdoors in various weather conditions. 🔹 Previous experience with heavy equipment required. 🔹 Capability to safely lift 50+ lbs as needed. 🔹 Strong ability to work independently with limited supervision. 🔹 Valid CDL license with combination (preferred). 🔹 Willingness to quickly learn new skills, including safe equipment operation. 🔹 High level of initiative, responsibility, and work performance. Working Conditions: 🌦 All work is performed on-site at a transfer station in varying weather conditions. 🛑 Possible exposure to dust, municipal solid waste (trash), and recycling materials. 🦺 Must wear assigned personal protective equipment (PPE) and maintain it properly. ⏰ Occasional overtime or irregular hours may be required on short notice. If you're ready to join a strong team and take on a hands-on role, apply today! 💪 Pay Range Up to USD $22.00/Hr.

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military