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Technical support technician jobs in Oxnard, CA

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  • Information Technology Assurance Specialist

    Mantech 4.5company rating

    Technical support technician job in Los Angeles, CA

    MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
    $75k-109k yearly est. 1d ago
  • Helpdesk Specialist with A/V experience

    Yoh, A Day & Zimmermann Company 4.7company rating

    Technical support technician job in Los Angeles, CA

    As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Main notes: • 2+ years of on-site technical support experience, or degree in related discipline • Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks) • Broad knowledge of AV technology (doesn't need to be a designer or even SME) but will need to understand conference room AV design concepts. This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc. • Excellent customer service skills, meeting with users in person to resolve complex technology issues. • Coordinate, track, and maintain inventory. • Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now • Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications • Trainable, Professional and Punctual • Independent - have to be ok with remote support (from office) • Self-starter and problem solver - but not afraid to ask questions • Comfortable handling a lot of calls and heavy IT ticketing, ranging in levels of difficulty • Mac & iOS presence Audio Visual Responsibilities of an On-Site Technician: • Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary. • Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings. • Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTRs user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls • Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks) Estimated Min Rate: $30.00 Estimated Max Rate: $37.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************
    $30 hourly 2d ago
  • Onsite Level 2-3 Technical Support Specialist - Santa Barbara

    Codexit

    Technical support technician job in Santa Barbara, CA

    CodexIT is seeking a skilled and experienced Onsite Level 3 Technical Support Specialist to join our Santa Barbara team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs. In this role, you will: Provide advanced onsite technical support and escalation resolution for complex hardware, software, and network issues affecting our Santa Barbara healthcare clients. Troubleshoot and resolve escalated tickets from Level 1 and Level 2 support teams, ensuring timely and effective solutions. Support and maintain EHR software, medical diagnostic equipment, and clinical review software. Perform onsite diagnostics and system administration tasks using Azure, Intune, and advanced networking tools. Collaborate with the Project Engineering team on complex implementations and system integrations. Utilize ConnectWise to manage escalated service requests, document resolutions, and track time effectively. Provide mentorship and technical guidance to junior helpdesk staff. Maintain detailed documentation of complex issues, solutions, and system configurations. Participate in on-call rotation to provide after-hours support for critical client issues. Assist with system monitoring, maintenance, and proactive issue identification. Qualifications: Minimum 3 years of experience in a Level 3 helpdesk or senior technical support role. Strong experience with Windows Server environments, Active Directory, and Group Policy management. Solid understanding of Azure cloud services and Intune device management. Advanced knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, and firewall configurations. Experience with backup solutions, disaster recovery, and system restoration procedures. Familiarity with EHR systems and healthcare technology environments preferred. Proficiency in remote and onsite support tools and techniques. Excellent troubleshooting and analytical problem-solving skills. Strong communication skills with ability to explain technical concepts to non-technical users. Experience with ConnectWise or similar PSA/ticketing systems. Ability to work independently with minimal supervision and manage multiple priorities. Customer service oriented with a commitment to client satisfaction. Availability for on-call rotation and regular travel to client sites in the Santa Barbara area. CodexIT is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift On call Work Location: Onsite - Santa Barbara, CA
    $63k-103k yearly est. 2d ago
  • Senior Technical Support Specialist

    Milestone Technologies, Inc. 4.7company rating

    Technical support technician job in Thousand Oaks, CA

    Are you a Senior Technical Support Specialist with experience working in a regulated environment? Pharmaceutical, Laboratory, Medical devices? We have an onsite role in Thousand Oaks, CA for a skilled technician with strong customer service skills. NO Corp to Corp - PLEASE Milestone / SMCI is seeking a Sr. Technical Support Analyst to perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. These positions will upgrade client's lab IT assets from Windows 7 to Windows 10 and to ensure proper instrument data management. These consultants will also work on general lab IT system problem tickets as reported by lab scientists. Typical activities will include: • Windows Upgrades: Configure and deploy Windows 10 based laboratory systems using client's pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments • Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to client enterprise file shares. • General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including user account management, licensing management, Tier 1 incident response and troubleshooting. • Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep client asset inventory up to date. Additional tasks may include: • Physically inventory laboratory computers and reconcile with laboratory inventory system • Support corporate deployments of anti-virus, software patches to laboratory computers • Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems. • Develop and maintain administration tools for the Enterprise Benchtop team primarily in C#, ASP.NET, SQL and IIS Required Experience • 3-5 years' experience with Windows administration. Experience in a life science, laboratory, and/or regulated (GLP, GCP, GMP) environment is highly desirable. • Windows Operating systems - Win10, Windows Server • PC/Laptop Hardware maintenance • Software/Hardware troubleshooting • Networking skills - TCP/IP, Windows Domains, Network configurations • Excellent communication, customer relations and problem-solving • Ability to work autonomously with follow-through to completion and documentation • Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities. • Must be able to lift 40 lbs. Related Skills (Desirable) • Work experience in research laboratories and regulated environments • Experience with administration of LIMS, ELN, and Waters systems • Experience with ITIL, ServiceNow • Experience working in a GxP/GMP environment • Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments • Scripting - PowerShell, Batch, Python The estimated pay range for this position is USD $45.00/Hr - USD $50.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process
    $45-50 hourly 4d ago
  • Tier 1/2 IT Support

    Prosum 4.4company rating

    Technical support technician job in Los Angeles, CA

    FULL-TIME JOB OPENING for GLOBAL ENTERTAINMENT MEDIA COMPANY Salary range is $60k - $69,992.00 Onsite 5 days/week in Downtown LA MUST HAVE a track record of stable, long-term employment. Experience with conference room AV is manadatory - - equipment. Troubleshooting, setup, vendor relations. This role will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box.
    $60k-70k yearly 3d ago
  • Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking

    KORE1 Technologies 4.1company rating

    Technical support technician job in Los Angeles, CA

    *THIS ROLE IS FULLY ONSITE IN SUN VALLEY, CA, WITH TRAVEL AS NEEDED TO SITES IN CA AND AZ. MILEAGE AND TRAVEL ASSISTANCE WILL BE PROVIDED. VALID DRIVER'S LICENSE & RELIABLE TRANSPORTATION REQUIRED. * For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. *FOR THE FIRST 90 DAYS, THE SCHEDULE IS MONDAY THROUGH FRIDAY, 9 AM TO 6 PM.* *AFTER THAT, THE SCHEDULE WILL BE TUESDAY THROUGH FRIDAY, 9 AM TO 6 PM, AND SATURDAY, 7 AM TO 4 PM. * KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a *Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking * We're looking for a proactive, detail-oriented Tier 2 Help Desk Technician to join our IT team at our Sun Valley headquarters. This role supports day-to-day technical operations and ensures our employees have reliable access to the systems, applications, and networks they depend on.You'll handle both Tier 1 and Tier 2 requests - from password resets and printer troubleshooting to diagnosing network issues, supporting Microsoft 365, and assisting with VPN and other network operations. You'll also help document processes and collaborate closely with our Systems Administrator and IT Manager. Key Responsibilities * Provide technical support for Windows desktops, laptops, mobile devices, printers, and other network-connected hardware. * Manage user accounts, security groups, and permissions in Active Directory and Microsoft 365 Admin Center. * Handle standard service requests (e.g., password resets, email setup, printer installation, file share access). * Document troubleshooting steps, fixes, and key notes for internal reference. * Assist with new hardware rollouts, imaging, and software installations. * Support meetings and video calls with multimedia setup (Teams, projectors, conference hardware). * Maintain accurate ticket records and deliver timely, customer-focused communication. * Collaborate with the IT team on ongoing improvement projects and system updates. *Requirements* * CompTIA A+, Network+, or Microsoft 365 certification is a plus * Experience supporting multi-site environments. (Especially warehouses) is a plus. * 5+ years of IT support experience (help desk, desktop, or systems support). * Solid understanding of Windows 10/11, Active Directory, Microsoft 365, and basic network concepts (LAN/WAN/VPN). * Understanding of switches, routers, &/or firewalls is helpful. (We are in the process of replacing our legacy HP switches with Unify & currently use Fortigate firewalls.) * Hands-on experience with: * Jitbit or other ticketing systems required. * Microsoft Products (O365, AD, EntraID, Win11, etc) required. * PDQ or other IT Asset Management / Inventory Management solutions required. * Strong troubleshooting, documentation, and customer service skills. * Ability to manage multiple priorities in a fast-paced environment. * Valid California driver's license and reliable transportation required (for local site visits when needed). * Site locations are within SoCal & Arizona. Mileage, hotel, etc. provided. Why You'll Love Working Here * Tight-knit IT team that values learning, ownership, and practical problem-solving. * Exposure to a broad range of technologies across multiple sites (FortiGate, UniFi, Microsoft 365, Jitbit). * Opportunities to expand into network/security or systems administration roles as you grow. Compensation depends on experience but is typically $25-32.50/hr W2 ABOUT KORE1 Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies. *Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. xevrcyc Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.* Pay: $24.27 - $32.50 per hour Benefits: * 401(k) * Dental insurance * Flexible spending account * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person
    $25-32.5 hourly 1d ago
  • Desktop Support Engineer

    Jobst It Consulting 4.1company rating

    Technical support technician job in Los Angeles, CA

    Jobst IT Consulting is a Los Angeles-based Information Technology consulting firm that specializes in enterprise-level Managed IT services dedicated to delivering exceptional IT support and strategic technology solutions to businesses across Los Angeles. We pride ourselves on our client-centric approach, our proactive mindset, and our commitment to fostering a collaborative and growth-oriented environment for our team. We are looking for a driven professional to join us and make a significant impact on our clients. Role Description We are seeking a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will be on the front lines, providing exceptional hands-on and remote support to our diverse client base. You will be the "boots on the ground" technical expert, responsible for resolving user issues, deploying new systems, and ensuring our clients' technology runs smoothly. The ideal candidate has a passion for problem-solving, excellent communication skills, and a solid technical foundation in both Mac and PC environments. You will be a key part of our service delivery team, working closely with senior engineers to tackle challenges and deliver an outstanding client experience. Key Responsibilities Provide timely and effective Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.). Act as a reliable point of contact for end-users, resolving issues both remotely and during on-site client visits throughout the Los Angeles area. Install, configure, and deploy new Windows and mac OS workstations and software for clients. Assist users with Microsoft 365 and Google Workspace, including account setup, password resets, and application troubleshooting. Deploy, configure, and troubleshoot client workstations and software using our Remote Monitoring and Management (RMM) platform. Maintain clear and accurate documentation for service tickets, client configurations, and support procedures. Participate in IT projects, such as new user onboarding, hardware refreshes, and software deployments. Escalate complex technical issues to senior engineers when necessary, providing detailed information to ensure a swift resolution. Qualifications Experience: A minimum of 2 years of hands-on experience in a help desk, desktop support, or field technician role. Experience in a Managed Service Provider (MSP) environment is strongly preferred. Certifications: Required: At least one of the following foundational certifications: CompTIA A+, CompTIA Network+, or CompTIA Security+. Technical Skills: Strong proficiency in troubleshooting Windows 10/11 and mac OS operating systems. Hands-on experience supporting Microsoft 365 environments (Outlook, Teams, SharePoint, OneDrive). Familiarity with RMM tools (e.g., ConnectWise, Datto, Kaseya) and professional services automation (PSA) ticketing systems. Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPNs). Experience with hardware troubleshooting for PCs, Macs, and common peripherals. Knowledge of cybersecurity best practices (MFA, phishing prevention, antivirus). Education: A Bachelor's degree in Information Technology or a related field is a plus. Personal Attributes Exceptional problem-solving and critical-thinking skills. Excellent written and verbal communication skills, with an ability to explain technical concepts to non-technical users. A strong customer-service orientation and a commitment to client success. Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. A proactive, self-starter who can work independently and as a collaborative team member. Logistical Requirements Must currently reside in the Los Angeles area, with convenient access to West LA. Must possess a valid California driver's license and a reliable vehicle for travel to our West LA office and various client sites. This is a full time in office role requiring the ability to work from our West LA office and travel to client locations as needed. What We Offer Competitive salary and performance-based incentives. Comprehensive health and dental insurance. Paid time off and holidays. 401(k) with company match. A budget for professional development, training, and certifications. A collaborative and supportive team environment with opportunities for growth. Eligibility Requirements: Must be legally authorized to work in the United States of America for any employer. Candidates may be asked to undergo a background check, in accordance with local laws and regulations. To Apply: Please submit your resume and a brief cover letter. As a small test of your attention to detail, please include your favorite West LA restaurant in your response. Please, no recruiters and/or offshore outsourcing firms. Jobst IT Consulting Inc.'s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
    $40k-61k yearly est. 1d ago
  • Tech Support

    CFS Tax Software, Inc.

    Technical support technician job in Simi Valley, CA

    Handy with a computer? Join our tech support staff CFS Tax Software, Inc is looking for technicians to assist our customers over the phone with installing and maintaining our software products in a networked Windows environment. Typically this involves helping the customer download and install our programs. A typical day's work might involve helping 10-30 callers. When calls are not busy, you may be asked to work on related tasks. Candidates do not need to have prior experience with our software as training is provided, and only need good knowledge of networked Windows environments. About Us For nearly 30 years, CFS Tax Software, Inc. has developed software for tens of thousands of tax professionals nationwide. Our flagship program, TaxTools , is the most widely used program of its kind in the tax profession. Requirements Knowledge of networked Windows environments Ability to communicate and provide instruction over the phone, often to tax professionals Reliable and professional Preferences Full-time availability in January, our busiest month Programming experience is a plus Benefits Outside January, flexible scheduling may be provided Vacation, holidays, medical, dental, generous 401(k) plan (some benefits may not be available for part-time or temporary employees) Part-time, full-time, or temporary (through Jan '26) status Compensation $23/hour starting
    $23 hourly 1d ago
  • Desktop Support Specialist

    Avid Technical Resources

    Technical support technician job in Beverly Hills, CA

    AVID Technical Resources is seeking a Desktop Support Specialist for our client in the entertainment industry in Los Angeles. This is a contract to perm role at up to $75,000 DOE and pays hourly on contract. Required Skills Excellent written and oral communication skills Ability to troubleshoot and support user issues At least 3 years of Tier II support experience Strong knowledge of Win and MacOS environment A+, MSDT, or Help Desk certification preferred.
    $43k-59k yearly est. 2d ago
  • IT Coordinator

    Rails 3.8company rating

    Technical support technician job in Los Angeles, CA

    Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women's and men's apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam. Summary: The IT Coordinator will be responsible for ensuring the smooth operation of our IT infrastructure, including Windows and Mac client troubleshooting, network monitoring, troubleshooting and optimization. This role involves collaborating with various departments to support their IT needs, managing IT resources, and providing technical support to employees. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to manage multiple tasks efficiently. Key Responsibilities: 1. Employee Support and Troubleshooting: Provide technical support for Windows and Mac operating systems, including installation, configuration, and troubleshooting. Assist users with software and hardware issues, ensuring minimal downtime and efficient resolution of problems. Maintain and update computer systems, ensuring all devices are running the latest software and security updates. 2. Network Monitoring and Optimization: Monitor network performance to identify and resolve issues proactively. Troubleshoot network problems, including connectivity issues, latency, and security concerns. Optimize network performance by configuring and maintaining network devices such as routers, switches, and firewalls. Ensure network security by implementing and managing appropriate security measures and protocols. 3. General IT Coordination: Manage and coordinate IT resources, including hardware, software, and peripheral devices. Maintain an inventory of all IT assets, ensuring proper documentation and tracking. Assist in the planning and implementation of IT projects, ensuring they are completed on time and within budget. Develop and maintain IT policies and procedures, ensuring compliance with organizational standards. Provide training and support to employees on IT systems and applications. 4. Collaboration and Communication: Collaborate with various departments to understand their IT needs and provide appropriate solutions. Communicate effectively with stakeholders, providing updates on IT projects and issues. Liaise with external vendors and service providers to ensure timely and effective delivery of IT services. 5. Continuous Improvement: Stay updated on the latest technology trends and advancements, recommending improvements and upgrades to the IT infrastructure. Participate in ongoing training and professional development to enhance technical skills and knowledge. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience as an IT Coordinator or similar role. Strong knowledge of Windows and Mac operating systems. Experience with network monitoring, troubleshooting, and optimization. Familiarity with network security practices and protocols. Excellent problem-solving and analytical skills. Strong organizational and multitasking abilities. Effective communication and interpersonal skills. Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus. Working Conditions: Office environment with occasional requirements to work outside regular business hours to address urgent issues. Some physical effort may be required for tasks such as lifting and moving IT equipment. Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
    $52k-86k yearly est. 2d ago
  • Tier 1 IT Support Technician

    1Above Technology

    Technical support technician job in Los Angeles, CA

    1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above Tech, we believe in providing technology that works for you, not against you. Role Description This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Richardson , TX. The Helpdesk Technician will be responsible for the following: Key Responsibilities: Provide first-level technical support to end-users via phone, email, and in-person. Diagnose and troubleshoot hardware, software, and network issues. Assist with setting up and configuring computer systems and applications. Log and track all incidents and service requests using the help desk ticketing system. Escalate complex issues to Tier 2 or other appropriate IT staff. Follow up with end-users to ensure issues are resolved satisfactorily. Maintain up-to-date knowledge of company software and hardware. Assist in maintaining and updating help desk documentation and FAQs. Provide excellent customer service and maintain a high level of user satisfaction. Qualifications Experience in desktop computer support and troubleshooting Proficient in providing help desk support Knowledge of computer hardware and software Strong problem-solving skills Excellent communication and customer service skills Ability to work in a fast-paced environment Strong documentation skills Relevant certifications or degrees in computer science or a related field are a plus Strong Customer Service sills Benefits: Our benefits include: Generous paid time off including paid personal time off Competitive health insurance plans and 401(k) match after 1 year of employment Compensation: $22-25/hr based on experience
    $22-25 hourly 2d ago
  • IT SYSTEMS SPECIALIST

    Advanced Motion Controls 3.8company rating

    Technical support technician job in Camarillo, CA

    The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. The IT Systems Specialist provides day-to-day administration, maintenance, and support of the company's technology environment, ensuring system reliability, data integrity, and user productivity. This role combines infrastructure and network management with moderate SQL database support, Microsoft 365 administration, and user assistance for core business systems such as Dynamics 365 Finance & Supply Chain (D365). It is ideal for a hands-on IT professional who is comfortable managing servers, networks, SQL databases, and user systems in a manufacturing setting. REQUIRED RESPONSIBILITIES: Systems & Network Administration • Provide Tier 1-2 support for end users (hardware, software, printers, connectivity). • Maintain network infrastructure (firewalls, switches, VLANs, Wi-Fi, VPN). • Manage Windows Desktop and Server environments, Active Directory, and Group Policies. • Administer Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, security groups). • Maintain virtual computing environment. • Oversee system backups, patch management, antivirus, and endpoint protection. • Coordinate with Managed Service Providers (MSPs) for advanced issues. SQL & Data Administration • Monitor and maintain company SQL databases supporting D365, Power BI, and internal tools. • Perform regular database backups, restores, and indexing for performance optimization. • Write or edit moderate T-SQL queries and stored procedures for troubleshooting and reporting. • Assist with data migrations, imports, and integration jobs. • Work with Finance & Systems leadership to ensure data reliability and security. IT Operations & Projects • Maintain IT asset inventory, licensing, and warranty tracking. • Support facility technology (security cameras, badge access, time clocks, label printers). • Document IT systems, procedures, and recovery processes. • Participate in infrastructure upgrades and system improvement projects. • Support connectivity and operation of manufacturing systems and software. • Coordinate with vendors to ensure secure and reliable operation. Additional job duties as assigned. REQUIRED QUALIFICATIONS: • Minimum 4-years work experience in IT support or systems administration. • Experience with Windows Desktop and Server, Active Directory, and Microsoft 365 administration. • Working knowledge of SQL Server (backups, performance tuning, and query writing). • Understanding of D365 or other ERP system integrations preferred. • Working knowledge of a virtual infrastructure platform (VMWare, Hyper-V, Citrix, Nutanix). • Strong network fundamentals (DNS, DHCP, VLANs, firewalls, VPNs). • Excellent troubleshooting, documentation, and communication skills. • Certifications such as CompTIA Network+, MCSA, or SQL-related credentials are a plus. • Must be able to handle confidential information in an appropriate manner. • Excellent written and oral communication, and interpersonal skills. REQUIRED EDUCATION: • Minimum education: Associate's Degree in Information Technology, Computer Science, or related field. ADDITIONAL REQUIREMENTS: • Will occasionally/frequently stand, walk, sit, use both hands, and carry/lift to 50 lbs. • Responsibilities sometimes require installation/lifting of heavy equipment and use of/climbing ladders. • This is a full-time position located at our Camarillo facility, Monday through Friday, 8am to 5pm. Additional hours, including possible evenings/weekends, as required. • We are ITAR Registered (International-Traffic-In-Arms-Regulations). Hired candidate must be a US Citizen or Lawful Permanent Resident. Pay Range: $40 to $50 per hour. ADVANCED Motion Controls considers several factors when extending an offer of employment, including but not limited to: the candidate's education/training, work experience, knowledge, skills and abilities, responsibilities of the position, internal pay equity, as well as market and business considerations. ADVANCED Motion Controls prohibits discrimination or harassment based on the following categories: race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, and any other status protected by state or federal law. ADVANCED Motion Controls is ITAR Registered (International Traffic In Arms Regulations). Any candidate we hire must be a US Citizen or Lawful Permanent Resident. NOTE TO STAFFING AGENCIES AND RECRUITERS: Advanced Motion Controls does NOT accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Advanced Motion Controls will be considered the property of Advanced Motion Controls and may be contacted and engaged directly by Advanced Motion Controls, with no placement fee due. Advanced Motion Controls will NOT pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Advanced Motion Controls' Human Resources Manager and instructed to conduct a candidate search. Please do NOT forward unsolicited resumes to our website or to any Advanced Motion Controls employee. xevrcyc Advanced Motion Controls will NOT be responsible for any fees associated with unsolicited resumes.
    $40-50 hourly 1d ago
  • Personal Computer Technician

    Professional Search Group (PSG

    Technical support technician job in Los Angeles, CA

    Job Title: Level 2 PC Technician - Endpoint Deployment Hours: 7:30am-4:00pm We're supporting a growing enterprise environment in Los Angeles that is expanding its endpoint deployment and PC refresh operations. This is a hands-on, equipment-focused role ideal for someone who thrives in hardware, imaging, and deployment work-not traditional help desk or ticket-heavy support. If you enjoy building, imaging, staging, tagging, deploying, and troubleshooting desktop/laptop hardware, this is a strong fit. About the Role This position sits within a fast-moving endpoint deployment team responsible for preparing and deploying large volumes of desktops, laptops, and peripherals for enterprise and healthcare customers. Work is performed in a warehouse/endpoint lab environment, with additional opportunities to participate in field deployments (clinic and office refresh projects). This role is process-driven, hands-on, and physical. Candidates looking for networking, server work, or help desk call volume will not be a match. Key Responsibilities: Daily Hands-On Technical Work Perform laptop/desktop imaging & reimaging, BIOS updates, data wipes, and configuration Utilize SCCM, Microsoft Autopilot, and other deployment tools Complete component swaps, hardware repairs, device preparation, and quality checks Deployment & Asset Management Tag, label, box, and stage equipment for deployment Maintain accurate asset and inventory records Prep devices for large-scale endpoint refresh projects across clinics, offices, and enterprise environments Physical / Warehouse Work Operate in an endpoint lab/warehouse setting Lift, move, and stage PCs, monitors, printers, and peripherals Work repetitive technical tasks efficiently and consistently Requirements 2+ years of experience as a PC Technician, Deployment Tech, Desktop Tech, or IMAC Tech Strong proficiency with Windows 10/11, hardware diagnostics, and troubleshooting Experience with SCCM, Autopilot, MDT, or similar imaging tools Ability to work in a physically demanding, warehouse-style environment Comfortable with repetitive imaging and deployment workflows Reliable and punctual Spanish-speaking strongly preferred (supports certain Spanish-speaking user groups) Nice-to-Haves Experience with multi-site deployments (clinics, healthcare organizations, branch offices) Experience with asset tagging, inventory control, or warehouse IT operations
    $39k-56k yearly est. 2d ago
  • Help Desk Specialist

    Atlantic Partners Corporation 4.5company rating

    Technical support technician job in Santa Monica, CA

    Are you interested in joining a Global Investment Management Firm? Our client is looking for a dynamic individual ready to join our team as a Service Desk Engineer . We will be building out a new environment with state of the art technology. Your key responsibilities include: Act as a first point of contact for users striving towards first call resolution but able to escalate when needed. Deliver advanced hands-on and remote support for critical end-user computing tasks, such as telephony (Cisco and dealer voice), mobile devices (iOS and Android), and video conferencing systems (Zoom). Engage in collaborative efforts with second and third level technology teams, both domestically and internationally, to resolve complex or urgent issues. Create and manage detailed logs of incidents and requests, identifying trends. Handle user requests and incidents through multiple channels including walk-ups, chats, email, MS Teams, and ticketing systems. Building and deploying PCs and laptops.
    $35k-42k yearly est. 4d ago
  • webMethods Integration Support Lead

    Ampstek

    Technical support technician job in Culver City, CA

    web Methods Integration Support Lead Culver City, CA 90232- Onsite Contract Must have skills web Methods 8-10 years experience with web Methods Good understanding of BPMS, Unix servers, shell scripts & Relational Databases 2+ years of experience with ControlM Application, web Methods API Gateway & MFT platform Strong communication, analytical, and problem-solving skills Good understanding of REST/SOAP web services & APIs Strong communication, analytical, and problem-solving skills Datastage Good to have skills Deep understanding of AWS (EC2, Elastic search etc..) EDI knowledge and understanding of order-to-cash flow • Working knowledge on building & understanding DSP pages About Ampstek Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance. Contact: Snehil Mishra 📧 ****************** 📞 Desk: ************ Ext. 125 🔗 LinkedIn 🌐 ***************
    $86k-127k yearly est. 3d ago
  • Systems and Technology Support Specialist

    California State University System 4.2company rating

    Technical support technician job in Los Angeles, CA

    including all of the required qualifications copy and paste this link into your browser: ********************************************************* Qualifications * Equivalent to a bachelor's degree in a related field and two years of relevant experience. * Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. * An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. * Knowledge of Windows 11 and Apple operating systems (Sequoia mac OS and higher, and iOS). * Experience in a) creating and editing Group Policies to administer Users, Groups, and Computers via Active Directory and b) deploying patches and software in System Center Configuration Manager (SCCM) and c) knowledge and experience in creating and editing MDM profiles to administer Apple devices via applications such as Jamf. Knowledge, Skills, & Abilities * Must have knowledge of Apple operating systems (mac OS and iOS) and Windows 11. Requires knowledge of administrating users, groups, and computers using Active Directory, System Center Configuration Manager (SCCM), and Jamf. * Understands and has experience with coordinating inventory (purchasing, maintaining, determining useful life, replacing and deprovisioning). * Demonstrates the ability to assist others in completing work assignments. Oversees and coordinates multiple simultaneous projects, prioritizing external needs with own work load. Creates documentation for procedures, training, policies, and general communication. * Works collaboratively with other members in the College and across the campus, in person and remotely. Can learn, adapt, administrate and incorporate new or updated operating systems into existing infrastructure. Can maintain currency with changes in technologies and sees potential application to college environment. * Communicates effectively both orally and in writing, and can convey pertinent changes (to equipment, operations, campus guidelines, etc.) to relevant constituents via multiple methods. Exhibits strong customer service and interpersonal skills. Pay, Benefits, & Work Schedule * The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more. * Classification: Technology Support Specialist / 0481 / grade 2 * The anticipated HIRING RANGE: $6264 - $7339 per month, dependent upon qualifications and experience. The salary range for this classification is: $5787 - $8430 per month. * HOURS: Full Time; 40 hours per week; Monday through Friday; may include evenings and weekends. * This is a Regular position with a one-year probationary period. * The individual hired for this role will physically work on-campus in Northridge. This is not a telecommute position. General Information * Review of applications will continue until the position is filled. * This position is a sensitive position as designated by the CSU. * A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. * The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. * In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California. * Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. * Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: ******************** * The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. Equal Employment Opportunity CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of Age, Disability (physical or mental), Gender, Gender Identity (including Nonbinary or Transgender), Gender Expression, Genetic Information, Marital Status, Medical Condition, Nationality, Pregnancy or related conditions, Race or Ethnicity (including color, caste, or ancestry), Religion or Religious Creed, Sex (including Sex Stereotyping or Sex Characteristics), Sexual Orientation, and Veteran or Military Status. Our nondiscrimination policy is set forth in the Interim CSU Nondiscrimination Policy. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at ************. Advertised: Nov 20 2025 Pacific Standard Time Applications close:
    $6.3k-7.3k monthly 13d ago
  • IT Support Specialist

    William Warren Properties 3.8company rating

    Technical support technician job in Santa Monica, CA

    Full-time Description The William Warren Group, Inc. (WWG) is a privately held, entrepreneurial self storage development, acquisition, property, and asset management company based in Santa Monica, CA. Since our inception in 1994, our focus has been on investments in major metro markets across the United States that offer significant cash flow, revenue growth, and long-term capital appreciation opportunities. The company owns and operates the StorQuest Self Storage portfolio of storage assets. When you join The William Warren Group family, you are tapping into the power of a different kind of brand. We seek motivated individuals who can contribute to our evolving culture. If you want to be a part of a creative, inspiring, and collaborative environment, you are in the right place. How you will make a Difference: As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our technology infrastructure. You'll provide technical assistance to employees, troubleshoot issues, and maintain our systems. Technical Support Provide Tier 1 and Tier 2 technical support for end-user hardware, operating systems, applications, and remote connectivity issues. Manage the help desk ticketing system (e.g., ServiceNow, SuperOps), documenting all requests, resolutions, and adherence to Service Level Agreements (SLAs). Develop and maintain comprehensive IT documentation (KB articles, internal SOPs) to empower users and optimize help desk efficiency. Troubleshoot and resolve intermediate network issues, including LAN/WAN connectivity, Wi-Fi access points, and VPN client issues for local and remote offices. User Management Manage the full user lifecycle (onboarding, transfers, offboarding), including provisioning and deprovisioning access to enterprise applications (e.g., Active Directory/Azure AD, M365/Google Workspace). Configure, deploy, and maintain end-user devices (laptops, monitors, mobile phones) and install/manage standard software applications. Manage the logistics of equipment distribution, shipping, and inventory tracking for branch and remote employees. Provide IT support for physical office setup and staff relocations. System Maintenance Maintain a current and accurate IT Asset Inventory (hardware and software licenses). Oversee and manage relationships with external IT vendors for key services like telephony (VoIP), ISP, and physical security systems. Other Duties: Flexibility to assist with projects and tasks outside of the primary scope as needed by the business. Please note that you may be asked to perform a variety of duties from time to time, which may not fall strictly in your job description. For a variety of business, safety, and technical reasons, it is necessary that all positions at WWG maintain a high level of flexibility in reference to duties you will be expected to perform. What Makes this Opportunity Awesome: $69,000-$71,000 per year plus Bonuses Make a difference and have a positive impact. Take the lead on team initiatives, learn new skills, build your management capabilities, and take advantage of the many growth opportunities. Contribute creatively to the organization's success by generating new and useful ideas About You: Experience: Minimum 3+ years of professional experience in an IT Support or Help Desk role (Tier 1/2). Education: BA/BS degree in Computer Science, Information Technology, or a related field is preferred. Essential Technical Expertise Expert proficiency in supporting and troubleshooting Microsoft Windows 10/11 and strong familiarity with mac OS environments. Hands-on experience with managing user accounts, groups, and permissions in Active Directory (AD) and/or Azure Active Directory. Proven experience with Google Workspace (G Suite) administration and user management. Foundational understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. Direct experience utilizing and managing a help desk ticketing system (e.g., ServiceNow, SuperOps). Demonstrated ability to configure, deploy, and repair desktop/laptop hardware, mobile devices, and peripherals. Critical Soft Skills Exceptional Customer Service: Proven ability to build strong working relationships while maintaining a professional and patient demeanor, even under pressure. Communication: Excellent verbal and written communication skills, with the ability to clearly articulate technical concepts to non-technical users. Problem-Solving & Autonomy: Excellent problem-solving and analytical abilities; ability to work independently, research and resolve complex issues, and quickly adapt to new technologies. Organization & Adaptability: Exceptional organizational skills with the ability to manage multiple competing priorities, allocate time effectively, and thrive in a fast-paced environment. At The William Warren Group, we believe in the talent of our people. It is our passion and commitment to excellence that drives our vast portfolio of properties to succeed. We take pride in all that we do and all that we represent. It is what makes us uniquely WWG. Ready to create the extraordinary? Come join us! Additional Perks for eligible employees: Medical, Dental and Vision 401(k) with Matching Contributions Paid Time Off (PTO) Holiday Perks Performance-based Bonus Team-building Events & Activities Employee Assistance Program Pet Insurance The William Warren Group and StorQuest say NO to drugs Equal Employment Opportunity WWP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. WWP is also committed to compliance with all fair employment practices regarding citizenship and immigration status. To learn more about our awesome company check us out on ********************* and to apply visit *********************/careers
    $69k-71k yearly 20d ago
  • IT Support Specialist

    Gensler 4.5company rating

    Technical support technician job in Los Angeles, CA

    Your Role This position is based in the Los Angeles office, with standard business hours M-F, 8:30am - 5:30pm and will require to be onsite. As an IT Support Specialist, you will provide first-line response to end user incidents received via service desk requests and office operational requirements. You will generally focus on the day-to-day onsite support of their office and region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks in a dynamic team. The individuals within this team demonstrate high sense of ownership, collaboration, and excellent customer service. This position is focused on rapid service, timely technical support and highest quality of customer satisfaction, with a friendly and helpful attitude. Successful administrators are open, empathetic, and can apply a broad range of basic technology knowledge. What You Will Do Effectively communicate and work with every level of employee from general end users to high level managers and Principals. Determine most effective problem resolution to minimize client downtime. Provide first level service delivery and support for Microsoft and Apple platforms, Microsoft Office 365, and Microsoft Office products. Provide basic support for Gensler private cloud (Workspace) on the Citrix platform. Provide installation, maintenance and ensure operation of all devices including desktop/laptop computers, printers and peripherals installed within the Gensler IT infrastructure. Install and configure other specialized (departmental) software and provide end user support. Install and troubleshoot remotely on user laptops through Bomgar (or other remote control tools) Support delivery and basic troubleshooting of Gensler standard operating systems, upgrades, and patches. Maintain and complete appropriate records for incident resolution in Gensler's ticketing system. Comply with vendor specific maintenance and repair procedures. Establish and document configurations, installations, and best practices. Create support documentation appropriately for new issues. Understand basic ITIL processes. Provide technical support for conferencing and A/V systems in addition to Microsoft Teams and Zoom support. Additional Responsibilities Accept and perform special project assignments as deemed necessary by IT management. Maintain current knowledge of desktop computing technology, applicable software tools and networking technologies used by Gensler. Develop and expand knowledge of these technologies over time. Always seek to provide positive end-user experiences with Gensler technology, and seek to educate staff to get the most out of the Gensler infrastructure. Develop rapport with staff to understand their technology skills and tailor hands-on support accordingly. Maintain ethical and professional behavior in dealing with users, department associates, and other departments' personnel. Multitask in a fast-paced environment, while maintaining an emphasis on detail and quality. Your Qualifications High School diploma or GED, Associate of Science. or Technical degree (community or technical college), military technology training and certification 1-3 years paid experience performing IT help desk or customer technical assistance 1-3 years job experience focused in at least one of the following IT disciplines: network technician, software development, cyber security support specialist, data center technician, or server setup and administration specialist. Experience with first level diagnostics and support for Microsoft Office 365, Windows 10 OS, PC hardware platforms, including provisioning user accounts, troubleshooting user accounts, and educating end users on use of Microsoft features and functions. Additional expertise in supporting MacOS, and LINUX platforms a plus. Knowledge of basic enterprise networking. Experience in supporting LAN and wireless environments. CompTIA A+ Certification or equivalent experience Familiarity with Apple OS X configuration and networking. Ability to disconnect, lift and move PC's and Monitors (25 lbs) to new desks. Maneuver under counters and in tight spots to run cables and wires for PCs. Basic knowledge of VoIP-based telephones, or the use of softphones. Basic knowledge of Apple iOS, and Android for mobile devices. Optional, but preferred Familiarity with Citrix environments (or similar virtual environments) Microsoft Technology Specialist (MCTS), and/or Microsoft Solutions Associate (MCSA) certification Life at Gensler At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to “Well-being Week,” our offices reflect our people's diverse interests. We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities. Our annual base salary range has been established based on local markets. As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future. **The hourly salary will be estimated between $25-$27 plus bonuses and benefits and contingent on relevant experience. To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler
    $25-27 hourly Auto-Apply 3d ago
  • IT/IS Technician

    Fortech Solutions

    Technical support technician job in Los Angeles, CA

    Job DescriptionSalary: About Us Fortech Solutions Inc. is a leader in the audio-visual industry, providing high-quality residential, private commercial, and public automation services. With 19 years of experience and a commitment to innovation, we are expanding our services to include robust IT and IS support for our valued clients. Position Overview We are seeking a highly skilled and motivated IT/IS Technician to join our team. In this role, you will provide exceptional IT and IS services to clients, address technical concerns, troubleshoot issues, and actively monitor systems to ensure peak performance. If you have a passion for technology, problem-solving, and delivering excellent customer service, we want to hear from you. Key Responsibilities Client Support - Provide on-site and remote IT/IS support to clients. - Respond promptly to technical concerns and inquiries. - Train clients on system functionality and usage. Troubleshooting and Maintenance - Diagnose and resolve hardware, software, and network issues. - Perform regular system maintenance and updates. - Collaborate with AV technicians to ensure seamless system integration. System Monitoring - Actively monitor client systems for performance and security. - Implement and manage IT/IS solutions, including firewalls, VPNs, and backup systems. - Maintain comprehensive documentation of systems, processes, and changes. Project Support - Assist in the setup and configuration of IT infrastructure for AV projects. - Work with the team to design, implement, and optimize IT solutions. Qualifications Education & Experience - Associate's or Bachelors degree in IT, Computer Science, or a related field. - Minimum 2 years of experience in IT support or a related role, preferably in the AV or tech industry. Technical Skills - Proficiency with Windows, Mac OS, and Linux operating systems. - Strong understanding of networking concepts (TCP/IP, DNS, DHCP). - Experience with firewalls, routers, and managed switches. - Familiarity with IT monitoring tools and platforms. - Knowledge of AV systems and automation (preferred but not required). Soft Skills - Excellent communication and customer service skills. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. What We Offer - Competitive salary based on experience. - Opportunities for professional development and growth. - A dynamic and collaborative work environment. How to Apply Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to *********************** Fortech Solutions Inc. is an equal opportunity employer. Join Our Team Ready to join a team that combines cutting-edge technology with world-class service? Apply today and become part of the Fortech Solutions Inc. family!
    $51k-97k yearly est. Easy Apply 6d ago
  • IT Technician

    Village Christian School 3.8company rating

    Technical support technician job in Los Angeles, CA

    Job Details Entry Village Christian School - Sun Valley, CA Full Time High School $18.00 - $22.00 Hourly DayDescription IT Technician Full Time, Non-Exempt Reports to: Systems Admin, Director Information Technology Education/Experience Required/Preferred: A high school diploma is required. Candidates working on a degree in the computer/technology field or who have strong backgrounds with computers is preferred. General Responsibilities The Technician provides general technology help desk support for faculty and staff. Additionally, this person also assists in setups and installations of individual computers, labs, network projects, and other general technology related tasks. Specific Responsibilities Setup and installation of new workstations. Basic setup and troubleshooting of all classroom technology. Comfortable with computers using both Mac OS and Windows. Move equipment as needed. Assist faculty and staff with technology needs as directed. Respond to technology help desk tickets. Answer IT phone calls and respond as needed. Contact vendors for warranty and support issues. Communicate regarding inventory movement and liquidations, and when supplies are needed. Assist in maintaining tech office and work areas in a neat and orderly fashion. Assist in keeping software/hardware organized and stored properly. Assist others on the technology team when needed. Keep abreast of new and recent trends in technology. Participate in self-assessments and personal growth plans as directed. Other duties as assigned by the Systems Admin, Director Information Technology. Qualifications Qualifications Village Christian School seeks to hire only employees with a vibrant Christian faith. Successful candidates will possess experience in: Overall competency using computers. Good communication skills (written and verbal) including ability to work well with various stakeholders from VCS employees, students, and vendors. Ability to troubleshoot software/hardware problems, setup and install computers, and provide routine computer maintenance. Ability to provide regular maintenance and support of Windows and Macintosh OS. Detail-oriented and able to follow multi-step directions. Various technology-related certifications are desirable, but not required. Maintains a commitment to the school's statement of faith in action and belief. High school graduate. This is a full time 40 hours a week, 12 months per year position. This position reports directly to the Systems Admin, Director Information Technology. Village Christian School is an equal opportunity employer. Applicants for employment are considered without regard to any protected basis under federal, state, and local anti-discrimination laws for Christian school employers. Applicants who need an accommodation in order to participate in the recruitment and hiring process should contact the Human Resources department in order to discuss reasonable accommodation.
    $18-22 hourly 60d+ ago

Learn more about technical support technician jobs

How much does a technical support technician earn in Oxnard, CA?

The average technical support technician in Oxnard, CA earns between $32,000 and $83,000 annually. This compares to the national average technical support technician range of $24,000 to $64,000.

Average technical support technician salary in Oxnard, CA

$51,000
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