Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between technical team leads and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical team lead and a technical support manager. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $90,219 average annual salary of a technical team lead.
The top three skills for a technical team lead include customer service, patients and java. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Technical Team Lead | Technical Support Manager | |
| Yearly salary | $90,219 | $106,760 |
| Hourly rate | $43.37 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 254,215 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The responsibilities of a technical team lead revolve around overseeing the progress and performance of a technical team, ensuring they are functioning efficiently. They mostly delegate tasks, manage schedules, set goals, produce reports and presentations, respond to correspondence, and coordinate with staff, clients, and other department personnel to ensure accuracy and timeliness for all projects. As the leader, it is crucial to implement the policies and regulations of the company, all while leading and encouraging the staff to reach goals.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Technical team leads and technical support managers have different pay scales, as shown below.
| Technical Team Lead | Technical Support Manager | |
| Average salary | $90,219 | $106,760 |
| Salary range | Between $66,000 And $122,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | California | California |
| Best paying company | BitGo | |
| Best paying industry | Automotive | Technology |
There are a few differences between a technical team lead and a technical support manager in terms of educational background:
| Technical Team Lead | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical team leads' and technical support managers' demographics:
| Technical Team Lead | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.8% Female, 24.2% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.5% White, 53.4% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |