Front Desk Receptionist
Unit secretary job in Plymouth, MA
NOW HIRING: Front Desk / Insurance Coordinator
Plymouth Orthodontics Plymouth, MA
If youthrive in fast-paced environments,love people, and canjuggle tasks like a pro, keep reading.
Were ahigh-growth, modern orthodontic practiceobsessed withelite hospitality,streamlined systems, and delivering a5-star patient experienceevery single day.
And were looking for afront desk superstarwho can keep up.
Youre the type of person who:
Gets arush from a busy, fast-paced day
Knowsinsurance verificationlike its your second language
Lovestechnologyand picks up new systems FAST
Lives forhospitality warm, friendly, professional
Stayscalm under pressureeven when the phones light up
Wants togrow, not just work another job
Shows upearly, takesownership, and cares about thedetails
If thats you
You will THRIVE here.
Skills That Make You a Perfect Fit
Experience withinsurance verification+ understanding PPO dental plans
Comfortable with Cloud9,Slack,Google Workspace(Drive, Sheets, Calendar), and digital tools
Strongorganizational skills you follow up, follow through, and follow the system
Ability tomultitask like a boss
Positive energywith elite communication
Ahospitality mindset: warm greetings, kindness, professionalism
Loves being part of agrowing teamand contributing to the culture
Schedule
Monday Thursday
8:00 AM 5:30 PM
(Three-day weekends always.)
What Youll Do
Greet patientswith genuine warmth and enthusiasm
Answer phones+ schedule appointments with accuracy
Verify insurancequickly and confidently
Keeptreatment plansand patient data organized
NavigateCloud9like a champ
Help maintain aclean, efficient, professionalfront-desk flow
Support the teamwhen things get busy (which is often in the BEST way)
This isnt a slow office.
This is ahigh-energy, high-standard, high-growth orthodontic practice.
If that excites you, youre our person.
Compensation
Competitive pay- based on experience
We take care of our team because they take care of our patients
Why Join Us
Work with adoctor and leadership team who actually care
Growth-oriented practicewith opportunities to advance
Fun, supportive culture
Clear expectations +strong systems
Make areal impacton patients every single day
At Plymouth Orthodontics, we believe a healthy smile should come with a fantastic experience. Led by Dr. Ourania Vitsas, our boutique orthodontic practice in Plymouth, MA combines cutting-edge treatment with a welcoming, patient-first atmosphere. Were a growing team that loves laughter, creativity, and delivering top-notch care. Join us in making orthodontics fun and approachable for every patient who walks through our door!
Medical Receptionist-- VARDC5695539
Unit secretary job in Wellesley, MA
Job Details:
Medical Receptionist
Shift: 8H Day; 08:30 AM - 05:00 PM; 40 hrs Week
Job Type: Contract
We are seeking a professional and customer-focused Front Desk / Telephone Receptionist to support daily operations at our Wellesley location. The ideal candidate will have strong communication skills, prior front desk experience, and hands-on EPIC knowledge. This role requires professionalism, reliability, and the ability to provide an excellent patient experience.
Key Responsibilities
Greet and check in patients in a courteous and professional manner.
Answer incoming phone calls and assist with inquiries.
Schedule and confirm patient appointments.
Maintain accurate and timely documentation in EPIC.
Provide exceptional customer service to patients, visitors, and staff.
Support front desk administrative tasks as needed.
Required Qualifications
Must live within 30 minutes of Wellesley, MA.
EPIC experience required.
Previous front desk or receptionist experience required.
Experience answering phones and scheduling appointments.
Strong customer service and communication skills.
Preferred Qualifications (if any)
Prior healthcare experience preferred.
Receptionist/Front Desk
Unit secretary job in Cambridge, MA
Work Days: Monday thru Friday 8a-4:30p
Department: Human Resources
Job Type: Temporary
Work Shift: Day
Hours/Week: 40.00
Union: No
Union Name: Non Union
Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day.
Summary:
To greet and provide information to patients and visitors To direct visitors, sign off on deliveries and locate CHA resources. To create a welcoming environment for all people who enter, be they patients, visitors or employees. To provide a variety of clerical and secretarial duties for the Department.
Responsibilities:
•Greets and provides information to patients and visitors.
• Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area including CHA employees, and offers a greeting and/or assistance.
• Directs patients and visitors to proper location in CHA giving clear, easy to understand directions, calling interpreter as needed.
• Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner.
• Understands and appropriately utilizes all telephone features such as: transferring and hold functions.
• Insures at all times that there is someone to answer the telephone.
• Accesses patient information via the computer.
• Effectively interfaces with IT Department as needed to resolve hardware and software problems.
• Acts in a friendly and reassuring manner in all Interactions with patients and visitors.
• Appropriately signs in and out of terminal screens as required by the hospital security policy. Does not illegally gain access to unauthorized screens by usage of another person's password.
• Handles difficult situations calmly, calling appropriate person for assistance when needed.
• Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information.
• Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues.
• Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center, telephone communications and other office procedures that will effectively promote and support the operation of the IT department.
• Responsible for scheduling meetings for senior IT staff.
• Responsible for scheduling meeting rooms and training rooms.
• Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls.
• Keeps the front desk and main lobby area clean, tidy and stocked with proper information.
• Sorts staff mail
• Performs straightforward secretarial duties.
• Effectively participates in training new employees/volunteers.
General
• Promotes a professional image by adhering to the established dress code. Wears hospital identification badge at all times in a visible location.
• Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities that apply to position.
• Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to department procedures.
• Participates in own performance appraisal by identifying goals and reviewing progress with supervisor.
• Performs other related duties as assigned or directed.
MINIMUM QUALIFICATIONS :
Other information:
Must have medical terminology. Medical Secretarial degree strongly preferred.
Work Experience: 2 - 3 years medical office experience preferred.
In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.
Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA.
Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality.
At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.
Medical Receptionist
Unit secretary job in Chelmsford, MA
Essential Duties and Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
Register patients, update patient records, and verify insurance accurately and timely
Follow company procedures related to workers' compensation and occupational medicine patients
Determine, collect and process patient payments and address collection and billing issues
Discharge patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Prepare, sign, and drop the deposit in the safe on a nightly basis
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation.
Maintain office supplies
Observe safety and security procedures; promote a safe and pleasant work environment
Report potentially unsafe conditions to management
Regular attendance to ensure efficient clinic operations
Other duties and responsibilities as assigned
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic
computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer
service skills. Well-groomed appearance. Clear and articulate phone voice. Tactful
interpersonal relationships.
Physical Demands/Work Environment
Office environment. Standing for extended periods of time. Sitting and keyboarding for extended
periods of time. Reaching and stooping for files. High attention to detail and ability to focus.
Potential exposure to potentially infectious material and chemicals. Moderate noise level.
Unit Secretary, Emergency Department, 30hrs 11a-9:30p, CL
Unit secretary job in Clinton, MA
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.
Exemption Status:
Non-Exempt
Hiring Range:
$15.00 - $27.00
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details:
Holidays - Every Other Holiday, Weekends - Every Other Weekend
Scheduled Hours:
7:00a - 3:30p
Shift:
2 - Evening Shift, 10 Hours (United States of America)
Hours:
30
Cost Center:
24070 - 2340 Emergency Room
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Performs a variety of clerical activities necessary for the efficient functioning of patient care unit and related duties.
I. Major Responsibilities:
1. Serves as unit receptionist, directs patients, visitors and others. Answers telephone and intercom. Takes and relays messages. Refers unusual or questionable situations to supervisor or others.
2. Uses pneumatic tube system, dumb waiter, and receives and transmits messages. Arranges for specimen transport.
3. Transcribes physician orders. Enters orders into entry system according to standard procedure. Utilizes down time procedures when indicated.
4. Duplicates reports, mails and distributes same. Prepares and maintains patient charts and kardexes. Assembles medical records. Files reports and other documents such as laboratory and radiology reports and other information in appropriate part of medical records. Charts temperatures, pulses, blood pressures, weights and respiration. Prepares diet sheets. Ensures completeness of charts and chart documents. Collates medical records according to standard procedure. Assists physician or others in procuring medical records.
5. Schedules patients for consults and diagnostic and therapeutic services. Ensure appropriate transportation to scheduled appointments utilizing services of ancillary departments. Ensures preparation of charts, rooms, ambulances and other services as required or directed.
6. Obtains past medical records, prepares transfer and discharge charts, prepares documents to accompany departing patients, and arranges patient transportation.
7. Maintains censuses with admissions, transfers and discharges.
8. Arranges admission, transfer, discharge for patients.
9. Enters, maintains, and retrieves computer information. Orders and maintains equipment and supplies. Maintains work area in neat and orderly fashion.
10. Maintains unit log as necessary. May be required to provide supply and dispatch services.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
II. Position Qualifications:
License/Certification/Education:
Required:
1. Equivalent to high school plus additional specialized training.
2. Knowledge of a variety of office procedures, operation of office equipment such as computer.
Experience/Skills:
Required:
1. Ability to handle multiple priorities and effective communication.
2. 3 to 12 months experience.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a normal office environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ***********************************. We will make every effort to respond to your request for disability assistance as soon as possible.
Auto-ApplyUnit Coordinator
Unit secretary job in Boston, MA
Job Title: Unit Coordinator Schedule: Monday-Friday | 7:00 AM - 3:30 PM Pay: $30-40/hour dependent on experience Contract: 3 Months Our client is seeking a skilled Unit Coordinator to support operations for their psychiatric inpatient and Clinical Stabilization Services (CSS) units in Brockton, MA. This role is essential in managing patient flow, coordinating admissions and discharges, and ensuring effective communication between clinical teams and referral sources.
Key Responsibilities:
Manage 8-13 patient admissions daily
Coordinate with referral sources and clinical staff
Maintain bed boards, charts, and EMR records
Support daily unit operations and discharge planning
Handle administrative tasks and assist patients and families
Qualifications:
Associate's or Bachelor's degree in Psychology or related field preferred
2+ years in a healthcare or behavioral health setting
Proficient in EMR systems (EPIC preferred)
Strong communication, multitasking, and organizational skills
Why Apply?
Make a real impact in behavioral health care while gaining valuable experience in a fast-paced, mission-driven environment.
Hire Partnership is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
All Hire Partnership job postings are either actual positions available at the time of posting and/or are based on positions we typically fill or expect to fill.
Unit Coordinator, Evenings
Unit secretary job in Somerville, MA
Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Provides administrative support to unit-based and hospital-wide clinicians and staff, functioning as the liaison between the patient, visitors and the clinicians. Expected to effectively organize priorities, complete tasks on time and to manage confidential patient information. Responsible for partnering with nursing to coordinate the day-to-day patient flow including communication to key players regarding patient admissions, discharges and transfers. Also expected to provide outstanding services for every customer interaction. Actual job duties may vary by department.
Essential Functions:
* Performs clerical and other duties to assist in the general administration of the floor or unit.
* Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
* Receives, prioritizes, organizes and manages information at the central nursing station, and throughout the unit.
* Schedules consultations, tests, procedures, and patient transport to other departments.
* Enters into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
* Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
* May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries. Duties may vary by department.
Qualifications
Education
* High School Diploma or Equivalent required
* Associate's Degree Related Field of Study preferred
Licenses and Credentials
* Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred
Experience
* Administrative support experience 2-3 years required
Knowledge, Skills and Abilities
* Proficiency with office procedures and equipment i.e. filing, copying, scanning, printing and faxing.
* Proficiency in MS Office.
* Ability to proofread and edit written documents.
* Ability to use phone system.
* Managing one's own time and the time of others.
* Strong verbal & written communication skills.
* Strong interpersonal, written and oral skills.
* Ability to use standard office equipment.
* Familiarity with medical terminology.
Additional Job Details (if applicable)
Working Schedule/Location:
* Assembly Row, Somerville, MA
* Monday - Friday 3pm - 11:30pm
Remote Type
Onsite
Work Location
399 Revolution Drive
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Evening (United States of America)
Pay Range
$19.42 - $27.74/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at **************.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Auto-ApplyIRF/LTCH Unit Secretary - Whittier Rehab Hospital
Unit secretary job in Westborough, MA
Job Description Full time, 40 hours 3:00 - 11:30PM includes every other weekend PRIMARY RESPONSIBILITIES INCLUDE: • Under the supervision of the Director of Nursing, organizes the activities occurring on the Unit and assists the Nursing Unit staff in the efficient daily operations by implementing, coordinating and maintaining all unit clerical services and systems.
• Acts as a source of communication and maintains the physical environment of the area.
PREREQUISITES:
• High School Diploma required.
• Ability to read, write and comprehend medical terminology.
• Previous experience preferred.
• Degree/Certificate in Medical Terminology preferred.
• Current Certification in BLS of Adult, Child and Infant.
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Unit Secretary (p/t weekends)
Unit secretary job in Boston, MA
Active, Innovative Long-Term Care Community Seeks Dynamic, Caring Unit Secretary (part-time)
The Unit Secretary is responsible for performing the specific duties that will assist with management of medical records, referrals, staff schedules, resident requests, communication with other departments and other administrative services critical to the operation of the nursing units. Responsibilities include maintaining adequate supplies required by unit staff, receptionist duties, scheduling appointments for residents, faxing, copying, and filing. Part-time shift is 2:30p - 10:30p, every other weekend.
Must possess good customer service skills and basic computer/data entry skills.
Experience in a healthcare setting is required. Some medical terminology preferred.
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(Near Ashmont Station in Dorchester)
Registration Clerk
Unit secretary job in Lexington, MA
Job Description
CareWell Urgent Care is seeking a dependable full-time front desk registration clerk for our urgent care facilities in Lexington, MA. Our ideal candidate is friendly and has excellent communication skills and is comfortable in a fast-paced environment. Registration is the first point of contact with our patients and our goal is to set a professional and welcoming tone for their visit; our clerks must be able to work accurately and efficiently to record the patient's information and convey the assurance that our clinical staff are just what they need to feel better.
Our centers are open (7) days per week.
This is a Full-Time opening, working (3) shifts per week.
Location: Lexington, MA
Job Summary: Our Registration Clerk receives and registers patients arriving via patient walk in, gathering demographic and insurance information. Also assists patients with financial information, collecting and processing copays.
Duties and Responsibilities: Registration Clerk - tasks include but are not limited to:
Greet patients in a positive and helpful manner
Provide information and assistance as needed
Obtaining accurate demographic and insurance information then verifying insurance coverage for all patients
Using the computer system, generate fee slips for patients, review information for accuracy and instructions
Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient's chart
Keep patients informed of their account information
Notify staff when patients are ready to be seen
Collect payments, insurance co-pays, and PDRX charges
Coordinate patient care or patient records with other clinic locations when necessary
Gather reports from referrals and prior authorizations
Be familiar with all locations, hours, directions
Answer telephone calls, record messages for other staff and deliver messages
Perform various duties such as photocopying forms, reports and patient information, faxing forms and charts
Perform daily filing of charts and records to ensure excellent organization in patient records
Maintain various logs of daily activities including patient count and financial transactions in order to prepare monthly tallies of operating activity
Audit and balance all financial transactions to ensure accurate daily deposits
Distribute mail
Maintain an adequate level of office supplies and necessary forms as needed to ensure smooth department operations
Provide positive team support for all personnel and department.
Skills and Qualifications:
Maintain a neat, tidy, clean and organized work area including patient waiting area
(Morning shift) Prepare the patient waiting area and reception work area for patients every morning (includes making sure the Keurig is filled and ready to go)
Identify areas where processes can be improved to provide outstanding patient care, increase quality, contain costs, and improve service (giving information to billing supervisor monthly)
Report any problems or concerns to the center manager and billing supervisor
Adhere to professional expectations and guidelines in handbook
Key Competencies:
Strong interpersonal and communication skills
Ability to maintain confidentiality
Be organized with attention to detail
Engaging, calm under pressure, and able to handle all types of patient engagement
Be able to balance speed and accuracy
Demonstrated good judgement, initiative, and patient interaction skills
Education & Experience:
High school diploma or equivalent
1-3 years of customer service experience in a medical practice or retail environment
Proficient in MS Office programs such as Word, Excel, and SharePoint
Experience with Experity and/or When2Work is preferred, but not required
Supervisory Responsibility: This role has no supervisory responsibilities.
Work Environment: This job operates in a medical office setting and includes possible exposure to communicable diseases, toxic substances, medical preparations, and other conditions common to a clinic environment.
Physical Demands: This position entails a high level of work performed at a computer terminal throughout the day as well as the regular use of a telephone or headset equipment. On a regular basis, incumbent frequently performs repetitive motions at a computer terminal and is subject to prolonged sitting. Occasionally, eye hand coordination is required to operate office equipment. As this position involves contact with the public in a medical environment incumbent may periodically experience moderate levels of stress.
Position Type and Expected Hours of Work: The centers operate (7) days per week. Full-time employees will work three (3) shifts per week with rotating weekends.
Travel: No travel is expected for this position however, depending on the location, this position may work at more than one center.
Benefits Include: Benefits include: Medical, Dental, Vision, Life and Disability insurance, 401K with a match, and paid time off. As an employee, you have (4) free urgent care visits/yr which can be shared by immediate family members.
Compensation ranges from $19 - $24/hr, based on experience.
We are an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
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Hospital Reference Test Clerk
Unit secretary job in Boston, MA
Are you organized, accountable, and have always gone the extra mile to make sure things are done right? Imagine the impact those skills can have in ensuring the accuracy of millions of healthcare tests, every month.
Labcorp is seeking a Reference Test Clerk to join our team at Tufts Medical Center in Boston, MA. This position will be responsible for preparing and sending specimens and test requests to Labcorp and/or contracted reference laboratory for testing, as well as releasing referral test results into the computer system.
Work Schedule: Monday - Friday, 8:30am - 5pm
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
Job Responsibilities
Prepare laboratory specimens for various analysis and testing
Research, troubleshoot and resolve customer and specimen problems
Send test requests to proper location and release test results
Assist clients with any specimen related requests or inquiries
Process specimens to be sent out to additional facilities
Provide support to various areas of the laboratory
Perform sample sorting, racking and retrieving
Prepare record logs in a timely and efficient manner
Maintain a clean and safe work environment
Requirements
High School Diploma or equivalent
Experience in a laboratory environment is preferred
Comfortability with handling biological specimens
Ability to accurately identify specimens
Basic computer and data entry skills
Strong communication skills; written and verbal
Ability to work independently or within a team environment
Well organized and a high level of attention to detail
Ability to sit and/or stand for extended periods of time
Must pass a standardized color blindness test
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Auto-ApplyPatient Unit Coordinator- FULLER- 32hr Days
Unit secretary job in Manchester, NH
Who We Are: The Fuller unit is a 55-60 bed, Post-Surgical and Trauma Unit with approximately 160 employees. The average patient census is 34-38 with a focus on adult post-surgical (total knee and hip replacement), telemetry, stroke, and general medical. Our Fuller Unit provides an outstanding supportive environment and advanced training for its staff. Elliot Hospital is designated as an Orthopaedic Center of Excellence!
About the Job:
Under the supervision of an RN, the Patient Unit Coordinator performs a variety of clerical duties on patient units, including filing, transcribing, charting, sorting patient information, acting as receptionist, receiving and directing visitors, and answering the phone, etc.
What You'll Do:
* Contributes to ensuring effective and efficient communication with visitors, callers, physicians, staff from other departments and others as appropriate.
* Meets and greets visitors to the department; determines the purpose of visit and responds or refers to appropriate staff member.
* Updates and maintains patient assignment board, Census Change Sheets, and all other patient lists.
* Supports effective and efficient patient care processes through timely, accurate transcription and entry of orders/data.
* Maintains Unit Secretary task list to ensure patient care which are verified by the registered nurse, to appropriate patient care documents.
* Assembles patient charts for all admissions to the unit to include all appropriate documents
* Prepares patient charts for patient transfers by copying and organizing required documents according to specific payer criteria.
* Disassembles and reorganizes charts upon discharge before forwarding to medical records.
* Coordinates completion of patient death certificates by contacting appropriate parties.
* Supports the smooth functioning of the unit by performing a variety of clerical and coordinating activities as designated by the unit.
* Updates and maintains the daily communication device list for the unit; ensures that all RNs receive communication device at the beginning of the shift and return them at the end of the shift.
Who You Are:
* High school diploma or equivalent required.
* Health Unit Coordinator (HUC) certification preferred.
* Ability to express or exchange ideas by means of the spoken word. Essential functions include activities in which incumbent must convey detailed or important spoken instructions to patients, physicians, families and other employees accurately, loudly or quickly.
* Ability to perform repetitive or routine duties working from detailed instructions and under standard procedures. Requires the making of minor decisions.
* Excellent communication skills, both oral and written
* Strong organizational skills
* Software/Hardware: MS Office
Why You'll Love Us:
* Medical, Dental, Vision Benefits starting the 1st of the month following you start date
* Accrued Earned Time
* 403b with matching (fully vested) and discretionary annual core contributions
* Tuition Reimbursement up to $4,000/year for full time coded employees over 30 hours/week
* Nursing Student Loan Paydown Program up to $20,000
Work Shift:
7am-3:30 pm
SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.
Auto-ApplyClinical Secretary - Pulmonary
Unit secretary job in Manchester, NH
Reviews, processes, and tracks all referrals for services delivered by providers. Schedules appointments, tests or procedures, responds to patient calls, provides instruction/support to staff for communicating with patients and may act as liaison between physicians & specialists outside of D-H.
Responsibilities
* Responds to patient calls providing general information and education.
* Greets patients arriving for appointments, provides appropriate questionnaire(s), answer questions and assists patients with completion of forms and use of technology, acknowledges any delays and keeps patient updated.
* Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
* Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records and makes adjustments as needed. Reviews wait list, manages multiple e-DH worklists and reschedules patients to assure schedules are fully booked and patients’ needs are met.
* Completes any follow up needs for patients as directed by the After Visit Summary (i.e., booking appointments, scheduling lab and radiology exams or arranging for any external procedures).
* Receives incoming phone calls from providers, other staff or external provider offices and patients. Appropriately assesses the needs of the caller and processes requests, takes messages, schedules appointments or transfers the call.
* Monitors and completes system messages in a timely manner to meet patients’ needs. Monitors incoming faxes regularly and reviews each to determine the proper course of action in a timely manner.
* Completes Authorizations and Pre Certifications for all external and stat procedures to ensure patients receive services in a timely manner and insurance is notified of the need for services.
* Reviews all provider schedules at the end of day to identify and contact those patients who require follow up and processes letters to no shows in accordance with current policy.
* Supports providers and staff in addressing patient questions/concerns. Provides instruction/support to providers and staff on communicating with patients regarding these questions or concerns.
* Monitors the waiting room for patients in distress and seeks assistance when needed. Responds to minor patient concerns and complaints using service recovery tactics. Reports all concerns and complaints to supervisor/manager.
* Manages multiple in-baskets by monitoring, prioritizing and properly routing the messages. Completes tasks as assigned by providers or clinical staff.
* Acts as liaison between primary care physicians & specialists outside DH.
* Monitors referral work queues for internal and external referrals. Processes new referrals according to established procedures and tracks queue status to insure that referrals are completed.
* Implements and monitors DH policies and procedures. Participates in initiatives to improve the referral management process.
* Delivers mail to mail room and picks up mail to be distributed within department on a daily basis, completes monthly tracers and weekly BCA (Business Continuity Application) system checks.
* Performs other duties as required or assigned.
Qualifications
* High school graduate or equivalent with 1 year experience in provider office.
* Knowledge of insurance benefit programs and medical terminology.
* Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
* Able to prioritize multiple tasks.
* Must have prior computer experience, excellent communication skills, and attention to detail.
Required Licensure/Certifications
- None
* Area of Interest:Secretarial/Clerical/Administrative
* Pay Range:$17.83/Hr. - $27.64/Hr.
* FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week
* Shift:Day
* Job ID:30926
Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers
Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.
Front Desk/ Receptionist
Unit secretary job in Cambridge, MA
• Receiving/Directing visitors • Operate multiple phone lines • Maintain a neat and presentable reception area • Coordinate daily meeting room set-up/break-down based on Outlook • Assist with catering orders for internal functions/meetings • Assist with office supply orders
• Assist with shipping/receiving as needed
• Prep outgoing FedEx labels online as needed
• Perform facilities support as needed
• Work with building security and visitor access
• Typing, filing, sorting, mail/faxing and research duties
Human Resources
• Distribute daily interview schedules and resumes
• Welcome interviewers/offer hot or cold beverages
• Administer proper release forms before candidate starts email
• Work with recruiters on booking travel/hotel for out of town candidates
• Schedule lunch meetings for appropriate interviews
• File resumes, schedules and NDA
• Assist with the preparation of new hire packets
Skill Requirements:
• Excellent written and verbal skills.
• Detail oriented, computer literate, excellent communication and interaction skills.
• Ability to use Microsoft Excel, Word, PowerPoint and Outlook
• Ability to work independently and meet goals/objectives with minimal supervision.
• Self-starter, intuitive and perceptive.
• Positive attitude and professional image
Additional Information
To discuss on this opportunity feel free to reach
Raghu Varun
Call on
************
or email your resume to
************************
Easy ApplyTraveling Dental Front Desk Coordinator
Unit secretary job in Lexington, MA
WorkWell Dental Group Based in Lexington, MA Part-Time | $36$40/hour | 24 Days/Week
About Us: WorkWell Dental Group is a patient-centered, multi-location dental group committed to delivering exceptional care with compassion and integrity. Our collaborative team supports multiple practices across Massachusetts, and we're looking for an experienced, reliable Traveling Dental Front Desk Coordinatorto join our growing team.
Position Overview:
We are seeking a dynamic and experienced Front Desk Coordinatorto provide front office coverage across several of our Massachusetts locations. This role is perfect for someone who thrives in a fast-paced environment, enjoys variety in their workweek, and is passionate about creating positive patient experiences.
Coverage Areas:
You will travel to any of the following locations based on business needs and staffing levels:
Wilmington
Peabody
Everett
Milford
Worcester
Athol
The home office is based in Lexington, MA, and this role requires reliable transportation.
Key Responsibilities:
Greet and assist patients with check-in/check-out processes
Present dental treatment plans clearly and confidently
Verify and coordinate insurance benefits, including MassHealth
Schedule appointments and manage office communications
Ensure efficient daily operations and patient flow
Support the clinical team with administrative needs
Requirements:
Minimum 2 years of dental front desk experience
Proficiency in Eaglesoftpractice management software
Strong understanding oftreatment planningandinsurance coordination
Familiarity with MassHealthdental coverage
Ability and willingness totravelto different locations
Excellent communication, customer service, and organizational skills
Flexible availability24 days/week
*
Compensation:
$36$40/hour, depending on experience
Mileage reimbursement for travel between offices
Opportunity to grow with a supportive and respected dental group
Ready to Apply?
If you're a proactive, friendly, and experienced dental professional who enjoys variety in your schedule and can adapt to different office environments, wed love to hear from you!
Unit Coordinator
Unit secretary job in Boston, MA
Perform diversified general clerical, secretarial, and receptionist duties according to established policies and guidelines, working under supervision of the DON. Demonstrate a strong commitment to the philosophy and goals of the unit and the HSL.
Core Competencies:
* Communicate with residents, families, visitors and other health professionals in a manner that conveys respect, caring and sensitivity
* Maintain confidentiality of resident and unit information
* Prioritize work, and provide prompt, efficient service
* Answer telephone, screen calls, take and relay messages. Pick up and deliver mail to Nursing unit, screen resident's mail and refer to appropriate person as necessary. Act as unit receptionist; refer visitors, family or staff to the appropriate person or place for information or direction
Position Responsibilities:
* Prepare correspondence and reports. Order supplies in a cost effective manner
* Perform daily clerical duties as required and requested, i.e., develop and/or edit data and perform data entry; use computer skills to prepare reports, draft memos, and compose unit meeting minutes
* Review information on resident records to ensure completeness and accuracy, keep files current according to established guidelines
* Coordinate appointments for residents, unit meetings, and other unit activities
* Responsible for in the staff scheduling process in conjunction with the Director of Nursing
* Assist with staffing/payroll and enter electronic time sheets/time changes
* Assist with unit educational activities, i.e., orientation of new staff, preparation of educational materials, training of designated staff in computer skills
* Adhere to established departmental policies, procedures, and objectives
* Participate in educational programs, unit meetings, and quality improvement programs
* Exemplify professionalism and exhibit values, which contribute to the achievement of the mission of the HSL
* Perform other related duties as required or directed
Qualifications:
* High School or equivalent plus post high school specialized training
* Secretarial/clerical skills including knowledge of pertinent computer applications and medical terminology
* Previous secretarial experience desired
* Annual attendance at hazards communication, infection control, fire safety and elder abuse education programs
Working Conditions and Physical Demands:
* Contact with residents under a wide variety of circumstances, which may include exposure to unpleasant odors, sights, and sounds
* Push occupied wheel chairs on flat surfaces, and up/down ramp up to 50 lbs
* Gloves and masks worn occasionally
* Standing, walking, and sitting
* Lifting supplies and equipment up to 50 lbs
* Some reaching, stooping, squatting, bending, kneeling and crouching
Remote Type
Salary Range:
$41,555.00 - $58,178.00
Auto-ApplyPharmacy Support Associate, Medicare Clinical Programs
Unit secretary job in Hingham, MA
Ready to help us transform healthcare? Bring your true colors to blue. The Role The Pharmacy Support Associate is a critical member of the Pharmacy Operations team. You will work collaboratively with Pharmacists to provide high-touch, concierge-level pharmacy services to Medicare members. This role focuses on outreach to members who have been identified for pharmacy interventions, ensuring they get personalized and effective support. The associate will triage member issues and concerns, facilitating efficient resolution by the pharmacists.
Key Responsibilities:
* Effectively engage and motivate members to adhere to their medications by clearly explaining the goals, benefits, and interventions
* Research and compile member's pharmacy information from multiple sources for the Pharmacist to review
* Act as a liaison between patient, provider, and pharmacy to promote medication adherence and improve member outcomes
* Coordinates phone appointments for members to speak with an internal Pharmacist
* Perform outreach to providers to research and facilitate prescriptions for member
* Provide assistance by contacting retail pharmacies to support members with their medications
Key Qualifications:
* Strong telephone communication skills
* Ability to multi-task and handle inventory
* Independent critical thinking
* Exhibits strong interpersonal skills and cultural awareness when interacting with members
* Builds and maintains effective, collaborative work relationships, fostering professional and meaningful connections with members
* Exhibits strong interpersonal skills and cultural awareness when interacting with members
Education and Experience:
* Minimum 2-3 years of customer/member service experience
* Medicare Part D and/or Pharmacy experience preferred
* BS/BA or AS/AA degree in healthcare field, or related area is preferred or equivalent work experience
This position is eligible for the following personas: eWorker, Mobile, Resident.
LI-#Remote
Minimum Education Requirements:
High school degree or equivalent required unless otherwise noted above
Location
Hingham
Time Type
Full time
Hourly Range: $26.17 - $31.98
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
This job is also eligible for variable pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
WHY Blue Cross Blue Shield of MA?
We understand that the confidence gap and imposter syndrome can prevent amazing candidates coming our way, so please don't hesitate to apply. We'd love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you'd like to be a part of, we'd love to hear from you. You can also join our Talent Community to stay "in the know" on all things Blue.
At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.
Auto-ApplyFront Desk Receptionist
Unit secretary job in Milford, MA
The Evergreen Center is a world-class private human services organization that provides living and learning environments for individuals with developmental disabilities diagnosed with multiple disabilities including Autism, physical disabilities, neurological problems and behavior disorders. Evergreen believes children will develop to their maximum potential when instruction is woven through daily activities and living environments.
Job Description
Evergreen Center is currently seeking a full Front Desk Receptionist for our Central Education Facility in Milford, MA.
Responsibilities:
Acting as receptionist, including greeting visitors and answering phones
Operating internal paging system
Preparing purchase orders for supplies; storage, and inventory of office supplies
Completing mailings of program notices or documentation
Compiling mailing lists as requested
Sorting and distributing mail
Performing errands as necessary (may require use of personal vehicle)
Completing data entry to online and network databases
Provides assistance to individuals with disabilities requiring assistance for program access (physical and communication access)
Qualifications
High School Diploma or GED required
At least one year of experience in clerical functions and general office procedures
Valid driver's license
Additional Information
Our Benefits
Medical & Dental
403(b) with company contribution
Flexible Spending Plan
Paid Holidays
Leave Benefits (Sick, Personal, Vacation)
Voluntary Benefits
Staff Morale Events (Six Flags, NYC, Foxwoods)
Visit our website at ******************** to learn more about our organization!
To apply, click on "I'm Interested"!
Selection for employment is made regardless of race, color, religion, creed, sex, sexual orientation, gender identity/expression, pregnancy or pregnancy-related condition, marital status, national origin, ancestry, age, disability, handicap, genetic information, someone who is a member of, applies to perform, or has an obligation to perform, service in a uniformed military service of the United States, including the National Guard, on the basis of that membership, application or obligation; veteran status, or any other bases protected by law. Evergreen Center participates in E-Verify.
Unit Coordinator
Unit secretary job in Canton, MA
Perform diversified general clerical, secretarial, and receptionist duties according to established policies and guidelines, working under supervision of the DON. Demonstrate a strong commitment to the philosophy and goals of the unit and the HSL.
Core Competencies:
· Communicate with residents, families, visitors and other health professionals in a manner that conveys respect, caring and sensitivity
· Maintain confidentiality of resident and unit information
· Prioritize work, and provide prompt, efficient service
· Answer telephone, screen calls, take and relay messages. Pick up and deliver mail to Nursing unit, screen resident's mail and refer to appropriate person as necessary. Act as unit receptionist; refer visitors, family or staff to the appropriate person or place for information or direction
Position Responsibilities:
· Prepare correspondence and reports. Order supplies in a cost effective manner
· Perform daily clerical duties as required and requested, i.e., develop and/or edit data and perform data entry; use computer skills to prepare reports, draft memos, and compose unit meeting minutes
· Review information on resident records to ensure completeness and accuracy, keep files current according to established guidelines
· Coordinate appointments for residents, unit meetings, and other unit activities
· Responsible for in the staff scheduling process in conjunction with the Director of Nursing
· Assist with staffing/payroll and enter electronic time sheets/time changes
· Assist with unit educational activities, i.e., orientation of new staff, preparation of educational materials, training of designated staff in computer skills
· Adhere to established departmental policies, procedures, and objectives
· Participate in educational programs, unit meetings, and quality improvement programs
· Exemplify professionalism and exhibit values, which contribute to the achievement of the mission of the HSL
· Perform other related duties as required or directed
Qualifications:
· High School or equivalent plus post high school specialized training
· Secretarial/clerical skills including knowledge of pertinent computer applications and medical terminology
· Previous secretarial experience desired
· Annual attendance at hazards communication, infection control, fire safety and elder abuse education programs
Working Conditions and Physical Demands:
· Contact with residents under a wide variety of circumstances, which may include exposure to unpleasant odors, sights, and sounds
· Push occupied wheel chairs on flat surfaces, and up/down ramp up to 50 lbs
· Gloves and masks worn occasionally
· Standing, walking, and sitting
· Lifting supplies and equipment up to 50 lbs
· Some reaching, stooping, squatting, bending, kneeling and crouching
Remote Type
Salary Range:
$41,555.00 - $58,178.00
Auto-ApplySpring 2026 Northeastern Co-op: Unit Coordinator
Unit secretary job in Boston, MA
Please apply here for a Unit Coordinator Co-op position for the Spring 2026 period (January 5th 2026 to June 26th 2026). You must be a Northeastern Student to be considered. This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.
Job Overview
This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This position, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit.
Job Description
Minimum Qualifications:
1. High school diploma or equivalent.
Preferred Qualifications:
1. One (1) year of customer service experience in a healthcare or customer facing setting.
2. Associate's degree.
Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.
1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.
2. Responsible for review of bed assignments and relaying this information to clinical staff.
3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.
4. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient's record. Prepares charts for Medical Records upon discharge.
5. Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.
6. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.
7. Transcribes physician orders to appropriate information sites which may include: Sorian, nursing kardex, MAR (medication administration record), intervention sheet, diet sheet and other documents utilized and completes necessary follow through.
8. Supports effective and efficient communication for the nursing unit by promptly answering phone, triaging calls, and relaying messages to staff using appropriate etiquette. Coordinates communications regarding outside services, transfers (external or internal), discharges to another facility and/or physician changes as they occur.
9. Utilizes hospital computer systems accurately to enter orders, verify orders, retrieve data and generate reports. Reports malfunction to help desk.
10. Collaborates with case management staff, social workers and nursing staff to facilitate follow up appointments within the hospital or upon discharge.
11. Coordinates communication during emergency situations or STAT requests or orders.
12. Follows through with orders unable to be completed during the off-shift and weekends.
13. Responsible for coordination of unit activities during electronic downtime.
14. Facilitates timely delivery of time and attendance records.
15. Monitors available quantity and documentation of forms, materials, supplies and equipment inventory. Responsible for tracking and returning of rental equipment.
16. Responsible for information shared at all staff meetings (by attending, reading minutes or virtual).
17. Assists with orientation and training of new unit coordinators as designated by the department leadership.
Physical Requirements:
1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.
2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.
3. Requires ability to see computer screen, and reports.
4. Requires ability communicate visually, verbally and audibly with healthcare personnel.
Skills & Abilities:
1. Excellent communications skills including interpersonal, phone, and written.
2. Excellent organizational skills required. Utilizes time effectively, prioritizing appropriately.
3. Ability to work with detailed, confidential material and to work independently.
4. Working knowledge of computer systems such as Microsoft Word, Excel and Outlook.
5. Maintains sensitivity, maturity and flexibility in coping with difficult situations.
6. Ability to work with all levels of staff in different departments, physicians, patients, vendors, and the community.
7. Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.
8. Demonstrates problem solving and decision-making skills.
At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.
The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.
Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth-one of the many ways we invest in you so you can thrive both at work and outside of it.
Pay Range:
$18.81 - $23.51