Unit secretary jobs in Encinitas, CA

OPPORTUNITY America West Properties, Inc. is seeking to hire a full-time, in-office Front Desk Receptionist to complete administrative tasks, handle all deliveries and shipments, and be responsible for dispatching all incoming phone calls. Candidates will have the opportunity to work for a well-established commercial real estate company that manages over four million square feet of office, industrial, and retail assets. America West Properties, Inc. offers a competitive salary, accrued vacation time, as well as employee medical, dental, and vision insurance. Responsibilities Acts as the liaison for a team of Principals, Property Managers, and Accountants Answers incoming phone calls, and redirects call to the appropriate staff members Organizes all incoming mail, and collaborates with the Accounts Payable team for invoice processing Coordinates any shipments and manages all daily mail deliveries Facilitates office supply purchases that will assist staff in their daily tasks Collaborates with the Accounting team to ensure loan statements are received each month Assists the Principals in scheduling team meetings, staff lunches, and guest speakers Requirements Full-time in-office position in Lake Forest, California Professional appearance and communication skills required A strong attention to detail and high level of organization in daily responsibilities The ability to collaborate with a team of Accountants and Property Management staff Knowledge of Adobe, Microsoft Excel, and Microsoft Word Excellent verbal and written skillset TIMING Immediate

Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer. Role Description This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA. The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale. To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures. The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home. Qualifications Phone Etiquette and effective Communication skills Strong Customer Service skills Ability to multi-task and manage time effectively Proficient in Microsoft Office Suite and other administrative software High school diploma or equivalent Previous experience in real estate or a related field is a plus

Hours: Shift Start Time: Variable Shift End Time: Variable AWS Hours Requirement: 8/40 - 8 Hour Shift Additional Shift Information: Weekend Requirements: As Needed On-Call Required: No Hourly Pay Range (Minimum - Midpoint - Maximum): $26.950 - $32.340 - $37.730 The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. Please Note: As part of our recruitment process, you may receive communication from Dawn, our virtual recruiting assistant. Dawn helps coordinate scheduling for screening calls and interviews to ensure a smooth and timely experience. Rest assured, all candidate evaluations and hiring decisions are made by our recruitment and hiring teams. What You Will Do Performs as the coordinator of communication for the unit and assumes primary responsibility for medical record management. Greets visitors and ensure meeting of needs or referred to appropriate resources. Facilitates patient data management through transcription, order entry, and documentation. Support best use of resources in management of equipment, supplies, and other department resources. Preferred Qualifications H.S. Diploma or Equivalent 1 Year Experience as Unit clerk/secretary in an acute care setting Essential Functions Admissions, discharges and transfers Enters accurate disposition of patient requiring admission, transfer or discharge per unit time guidelines. Requests medical records, films, or other medical record information from other facilities. Coordinates scheduling of tests and retrieving results to support patient progress. Collects and prepares patient data necessary to support interfacility transfer. Dismantles chart and returns to Medical Records, including old charts. Customer service and communication Greets and makes welcome a variety of customers by the telephone and in person. Obtains information from visitors/callers, directs as appropriate or takes complete and accurate messages. Acts on requests for customer assistance. Uses scripts as appropriate including answering phones, transferring calls and service recovery. Answers call lights within 4 rings or calls into patient rooms to validate request. Answers phone within 4 rings; transfer calls as indicated. Responds to all inquiries with a timeliness that promotes customer satisfaction. Coordinates with physicians and departments team members via paging system or phones. Assists in directing others during crisis interventions (codes, disasters, etc.). Communicates effectively with all levels of staff and uses chain of command per unit guidelines. Data entry and inquiry Accurately enters orders in electronic information systems, noting order number within 2 hours of availability to clerk. Enters stat order within 30 minutes and communicates with appropriate staff. Seeks clarity before completing the entry when order not clear or refers to nurse for follow-up. Retrieves diagnostic study, lab results, and other relevant patient information supportive of patient assessment. Completes order entry via down time procedures when electronic information systems not available. Department efficiency and effectiveness Efficient in completing own work, organizing, prioritizing and delegating to support productive completion of work within unit time guidelines. Orders supplies, forms and equipment, maintains stock per guidelines. Manages equipment through proper operation, obtaining supplies, troubleshooting and calling for maintenance (e.g. fax, copier, printer, tube system, phone systems, intercom and other equipment supportive of completing clerical work). Logs, assigns, and tracks wireless phones and other portable equipment. Enters patient charges into computer systems without duplication. Supportive of efficient management of other department resources (e.g. keys, signage, other) per guidelines. Evaluation Method(s): O, D, QM, T, DR, TD Medical records management Obtains chart inserts for admissions and maintains charts, insuring additional forms are available and placed in charts. Obtains old charts from medical records. Requests copies of HP, consults, or other paper reports to complete medical record. Demonstrates patient's 24 hour charging record and place record in patient's chart. Flags charts for physician signatures on verbal orders. Files interdisciplinary and diagnostic printouts in chart per standards. Dates, times, and initials all entries. Assists team members in locating patient data information. Transcription Transcribes routine orders within 2 hours of availability to clerk. Transcribes stat orders within 30 minutes and communicates with appropriate staff. Seeks clarity before completing the transcription when order is not clear or refers to nurse for follow-up. Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class

General Purpose The primary purpose of your job position is to assist the Nurse Supervisor/Charge Nurse in their day-to-day recording and charting of medical or administrative information in accordance with current federal, state, and local standards, guidelines, and regulations that govern medical records, and as may be required by the Director of Nursing Services, to ensure that our medical records are maintained in an informative and descriptive manner. Essential Duties • Record medical and administrative information in accordance with our established charting and documentation policies and procedures • Maintain the Daily Census Report and submit to Nurse Supervisor/Charge Nurse. • Maintain an up-to-date roster of residents for your assigned unit. • Fill out resident charge slips and submit to the Business Office. • Answer telephone, page calls, deliver messages to residents, etc., as necessary. • Maintain a current listing of emergency phone numbers for your assigned unit. • Maintain and forward daily tardy and absentee reports to the Business Office • Record appropriate resident identification data on designated medical records, wristbands, ID cards, etc., as required. • Transcribe physicians' orders to care plans, medication cards, treatment plans, etc., as required. • Report to the Nurse Supervisor/Charge Nurse discrepancies found in transcribing physicians' orders, diet orders/changes, charting, etc. • Review medication cards for completeness of information, accuracy in the transcription of the physician's order, legibility, etc., as directed. • Chart nurses' notes in an informative and descriptive manner that reflects the care provided as well as the resident's response to the care. • Forward new diet orders and/or diet changes to the Director of Food Services. • Notify the resident's next-of-kin when there is a change in the resident's condition as instructed. • Admit, transfer, and discharge residents. Assist in arranging for transportation, packing residents' belongings, escorting them to discharge/transfer area, loading, etc., as necessary. • Complete necessary medical and administrative records upon the resident's admission, transfer, and/or discharge. • Forward completed charts of discharged residents to the Medical Records/Health Information Department. • Attend various committee meetings of the facility (i.e., Infection Control, Policy Advisory, Pharmaceutical, Quality Assurance & Assessment, etc.) as required. • Assist the Nurse Supervisor/Charge Nurse in developing work assignments, schedules, etc., as required. • Develop and maintain a good working rapport with inter-departmental personnel, as well as other departments within the facility. • Inform nursing service personnel of new admissions, their expected time of arrival, room assignment, etc. • Greet newly admitted residents upon admission. Escort to room as necessary. • Encourage attending physicians to record and sign progress notes, physicians' orders, etc., on a timely basis and in accordance with current regulations • Inform family members of the death of a resident as instructed. • Call funeral homes when requested by the family. • Attend and participate in annual facility in-service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, Safety, Infection Control, etc.). • Participate in appropriate in-service training programs prior to performing tasks that involve potential exposure to blood/body fluids. • Participate in the implementation, and maintenance of the infection control program for monitoring communicable and/or infectious diseases, including TB, among the residents and personnel. • Inform the Nurse Supervisor/Charge Nurse of your equipment and supply needs. • Ensure that all personnel involved in providing care to the resident are aware of the resident's care plan and that nursing personnel refer to the resident's care plan prior to administering daily care to the resident • Report suspected or known incidence of fraud relative to false billings, cost reports, kickbacks, etc. • Treat all residents fairly, and with kindness, dignity, and respect. • Assist in recording all incidents/accidents. File in accordance with established policies and procedures. • Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator. • Other duties as assigned by the supervisor/DON/Administrator. Supervisory Requirements This position has no supervisor responsibilities Qualification Education and/or Experience Must possess, as a minimum, a high school diploma or GED. Must have exceptional communication and customer service skills. Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations To perform this job successfully, a basic knowledge of medical terminology and nursing practices is helpful Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Prolonged use of a desk top or laptop computer. While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear. Frequent use of all office related equipment to include; copier/scanner/fax, telephone, and calculator. May be necessary to assist in the evacuation of residents during emergency situations. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Provide services as determined by the related job description relating to nursing services

Provide services as determined by the related job description relating to nursing services

DEFINITION Under supervision, to perform a variety of clerical and reception duties in a medical and/or psychiatric treatment area in support of professional and other staff; and to do other work as required. CLASS CHARACTERISTICS Incumbent in this class performs the journey level scope of clerical assignments in support of doctors, nurses and other staff in an assigned medical treatment area; serve as a mentor and resources for all Unit Secretaries and serve as liaison between Nurse Management and Unit Secretaries POSITION QUALIFICATIONS Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way would be: Education Completion of high school or equivalent. Specialized training in medical assisting or a closely related field preferred Experience Minimum of three (3) years. Licensure/Certification BLS Special Requirement: Successful completion of medical terminology course or passing score of 80% on medical terminology examination. KNOWLEDGE & ABILITIES Knowledge of: Hospital established policies quality assurance program, safety, environmental and infection control policies and procedures. Medical Terminology Modern office practices and procedures including filing and operating standard office equipment. Ability to: Conduct mandatory in-services, training and orientation Understand and follow oral and written directions Perform general clerical work and learn quickly the specific operations of a medical treatment unit. Establish and maintain effective working relationships with the public and fellow employees. Work effectively under stress and in emergency relationships with the public and fellow employees Work effectively under stress and in emergency situations Manage emergency or crisis situations; requires judgment/action which could result in undesirable patient outcomes. AGE-SPECIFIC COMPETENCY Maintains, demonstrates and is assessed on the knowledge and skills necessary to provide for physical, psychosocial and cultural needs appropriate to the age of the patients served on his/her assigned unit.

Job Details 317 N El Camino Real Ste 506 - Encinitas, CA $21.00 - $25.00 HourlyDescription Greet patients warmly and professionally, both in person and over the phone Schedule and confirm appointments, follow-ups, and allergy testing visits Register new patients and update existing patient records Verify insurance coverage and obtain pre-authorizations or referrals as needed Collect co-pays and process patient payments Answer phones, respond to inquiries, and route calls/messages to clinical staff Prepare patient charts and ensure accuracy of demographic and insurance information Maintain a clean and organized front desk and waiting area Handle incoming and outgoing mail, faxes, and medical record requests Coordinate with nurses and physicians for patient flow and special instructions (e.g., allergy shot timing, epinephrine requirements) Follow HIPAA guidelines and maintain patient confidentiality at all times Support clinical and administrative staff with additional tasks as assigned Qualifications High school diploma or equivalent (required) 1-2 years of experience in a medical office or allergy clinic (preferred) Knowledge of medical terminology, especially in allergy and immunology, is a plus Familiarity with EHR systems Excellent verbal and written communication skills Strong customer service and organizational skills Ability to multitask and work in a fast-paced environment Professional appearance and demeanor

Front Desk Coordinator - Full Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary We are seeking a goal-oriented, proactive, and service-minded Wellness Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you're passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you. Key Responsibilities * Greet and check in patients, providing a friendly and professional first impression * Manage the flow of patients through the clinic in a timely, organized manner * Present and sell wellness plans and membership packages confidently and accurately * Support the clinic's sales goals by converting new and returning patients into members * Answer phone calls and assist with appointment scheduling and patient inquiries * Re-engage inactive members and maintain up-to-date patient records using POS software * Assist with clinic marketing efforts and community outreach * Maintain a clean, organized front desk and clinic environment * Collaborate with team members and chiropractors to ensure a positive patient experience Qualifications * High school diploma or equivalent required * Minimum one year of customer service and sales experience preferred * Strong phone, computer, and multitasking skills * Energetic, motivated, and confident in a goal-driven environment * Positive attitude with a team-oriented mindset * Must be able to stand/sit for long periods and lift up to 50 pounds * Office management or marketing experience is a plus Schedule This role requires availability full-time Monday to Thursday, with some weekends as needed. Compensation and Benefits * Starting pay: $15 - $18 per hour + Bonus * Medical, PTO, and holiday pay * Opportunities for career growth within The Joint network Why Join Us When you join The Joint, you're not just starting a new job-you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision. Business Structure You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary. Ready to Join the Movement? Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.

Benefits: 401(k) Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Benefits/Perks Paid time off Health insurance Dental insurance Retirement benefits Employee referral incentives Great small business work environment Flexible scheduling Additional perks! Responsibilities Office administrative work HR Duties Process billing, payments, and other financial transactions Assist with medical record filing and data entry Insurance and payer follow ups Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms Answering phone calls, creating appointments, directing the calls as required and handling all queries Maintaining a filing system for all patient documents and reports submitted Answering emails and other electronic messages as required Creating invoices and bills, processing insurance forms and managing vendors and contractors Transcribing all notes and documents related to treatments Coordinate with other departments to ensure smooth operations Assist with special projects and other administrative tasks And other Medical Office Administration and Billing tasks Qualifications Bachelor's degree preferred - Not Required A minimum of 1 year experience medical office administration required Demonstrated skills in written, verbal, and consultative communications Ability to deliver high levels of customer service and achieve customer satisfaction Understanding of compliance and regulatory guidelines Understanding medical office admin/billing Company OverviewAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.AFC is the parent company of AFC Franchising, LLC (AFCF). Compensation: $22.00 - $28.00 per hour PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.

Job DescriptionFront Desk Receptionist (Contract) Onsite | Torrey Pines, San Diego, CA $20-25/hr | 3-Month Assignment (Potential for Extension) About the Role: BioPhase is seeking a detail-oriented and personable Front Desk & Office Coordinator to support day-to-day office operations at our client site in Torrey Pines. This role is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys being the face of the company. You'll oversee front desk reception, facilities coordination, and general administrative support while ensuring a welcoming and efficient workplace for employees and visitors.Key ResponsibilitiesReception & Visitor Experience Greet and assist guests, manage sign-ins, and issue visitor badges Maintain a professional, organized lobby and front-of-house appearance Coordinate deliveries, shipments, and temperature-sensitive materials Office & Facilities Operations Serve as the main contact for facility issues, repairs, and maintenance requests Work closely with building management and vendors for upkeep and safety Ensure shared spaces remain clean, stocked, and well-maintained Office Management & Administration Order and track office, kitchen, and breakroom supplies Assist with new employee onboarding (badges, workspace setup, IT coordination) Support internal events, meetings, and general office communications Process invoices, track expenses, and maintain administrative records Safety & Compliance Enforce visitor and badge protocols Support safety and emergency procedures as needed Qualifications 3+ years of experience in office administration, facilities coordination, or operations (biotech or similar environment preferred) Excellent organizational and multitasking skills Strong communication and interpersonal abilities Proficiency with Microsoft Office Suite Service-oriented and proactive mindset Ability to lift up to 25 lbs. and perform occasional physical office tasks Schedule: Monday-Thursday, 7:00 AM-4:00 PM | Friday, 7:00 AM-2:00 PM Type: Full-time, Onsite Contract (3 months, with potential to extend)

Job Title: Front Desk Representative Location: San Diego, CA (MIRA MESA) Reports To: Clinic Manager / Office Manager FLSA Status: Non-Exempt Employment Type: Full-Time / Part-Time Salary Range: $21.00 - $24.00 per hour CENTERS At OPSAM Health, we are committed to making quality health care accessible and affordable for all members of our community across San Diego County. Founded on the principle that health care is a right, not a privilege, we serve diverse populations and focus especially on meeting the needs of the underserved. If you're passionate about making a tangible difference, thrive in a dynamic setting, and believe in putting community first, then we're excited to hear from you. POSITION SUMMARY: The Front Desk Representative serves as the first point of contact for patients and visitors at our Federally Qualified Health Center (FQHC). This role is critical to creating a welcoming environment, ensuring efficient patient flow, and supporting clinic operations while maintaining compliance with federal, state, and FQHC regulations. The ideal candidate will possess excellent customer service skills, a detail-oriented approach, and the ability to handle sensitive information with confidentiality and professionalism. KEY RESPONSIBILITIES: Patient Reception and Customer Service: Greet patients, visitors, and staff in a friendly and professional manner. Assist patients with check-in and check-out processes. Provide information about clinic services, hours, and policies. Answer incoming phone calls, route calls appropriately, and take messages. Assist non-English-speaking patients by coordinating with interpreters as needed. Appointment Scheduling and Management: Schedule, reschedule, and confirm patient appointments. Manage daily appointment logs and communicate changes to clinical staff. Ensure accurate entry of patient demographic and insurance information. Administrative Support: Maintain organized patient records and ensure proper documentation. Verify insurance eligibility and assist patients with completion of forms. Collect and process front desk copays, ensuring accurate daily deposits and meticulous financial record-keeping. Coordinate with billing and medical records departments as needed. Compliance and Regulatory Duties: Adhere to all HIPAA and FQHC confidentiality requirements. Follow established protocols for patient identification and consent. Assist with quality improvement initiatives, including patient satisfaction surveys. Team Collaboration: Communicate effectively with clinical and administrative staff to ensure smooth clinic operations. Assist in maintaining a clean and organized front desk and waiting area. Support special projects, community outreach, or clinic events as needed. QUALIFICATIONS Education and Experience: High school diploma or equivalent required; some college preferred. Previous experience in a medical office, clinic, or customer service setting required. Experience working in an FQHC or community health setting is a plus. Skills and Abilities: Excellent interpersonal and communication skills. Strong organizational and multitasking abilities. Proficient in Microsoft Office and electronic health record (EHR) systems; experience with eClinicalWorks or similar is preferred. Ability to maintain confidentiality and handle sensitive information professionally. Bilingual in English and Tagalog strongly preferred. Physical Requirements: Ability to sit or stand for extended periods. Ability to lift or move up to 15lbs. occasionally. Work Environment: Fast-paced, patient-centered clinic environment. Regular interaction with patients, staff, and community partners. Occasional evening or weekend hours may be required. Compensation and Benefits: Competitive hourly rate based on experience. Comprehensive benefits package including medical, dental, vision, and 401K. Paid time off and holiday leave. Opportunities for professional development and career advancement. Equal Opportunity Employer: OPSAM Health is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Salary Range and Compensation The salary range for this position is from $21.00 to $24.00 per hour . We reasonably expect to offer within this range, depending on skills, qualifications, and experience.

Job Title: Front Desk Representative Reports To: Clinic Manager / Office Manager FLSA Status: Non-Exempt Employment Type: Full-Time / Part-Time Salary Range: $21.00 - $24.00 per hour ABOUT OPSAM HEALTH CENTERS At OPSAM Health, we are committed to making quality health care accessible and affordable for all members of our community across San Diego County. Founded on the principle that health care is a right, not a privilege, we serve diverse populations and focus especially on meeting the needs of the underserved. If you're passionate about making a tangible difference, thrive in a dynamic setting, and believe in putting community first, then we're excited to hear from you. POSITION SUMMARY: The Front Desk Representative serves as the first point of contact for patients and visitors at our Federally Qualified Health Center (FQHC). This role is critical to creating a welcoming environment, ensuring efficient patient flow, and supporting clinic operations while maintaining compliance with federal, state, and FQHC regulations. The ideal candidate will possess excellent customer service skills, a detail-oriented approach, and the ability to handle sensitive information with confidentiality and professionalism. KEY RESPONSIBILITIES: Patient Reception and Customer Service: * Greet patients, visitors, and staff in a friendly and professional manner. * Assist patients with check-in and check-out processes. * Provide information about clinic services, hours, and policies. * Answer incoming phone calls, route calls appropriately, and take messages. * Assist non-English-speaking patients by coordinating with interpreters as needed. Appointment Scheduling and Management: * Schedule, reschedule, and confirm patient appointments. * Manage daily appointment logs and communicate changes to clinical staff. * Ensure accurate entry of patient demographic and insurance information. Administrative Support: * Maintain organized patient records and ensure proper documentation. * Verify insurance eligibility and assist patients with completion of forms. * Collect and process front desk copays, ensuring accurate daily deposits and meticulous financial record-keeping. * Coordinate with billing and medical records departments as needed. Compliance and Regulatory Duties: * Adhere to all HIPAA and FQHC confidentiality requirements. * Follow established protocols for patient identification and consent. * Assist with quality improvement initiatives, including patient satisfaction surveys. Team Collaboration: * Communicate effectively with clinical and administrative staff to ensure smooth clinic operations. * Assist in maintaining a clean and organized front desk and waiting area. * Support special projects, community outreach, or clinic events as needed. QUALIFICATIONS Education and Experience: * High school diploma or equivalent required; some college preferred. * Previous experience in a medical office, clinic, or customer service setting required. * Experience working in an FQHC or community health setting is a plus. Skills and Abilities: * Excellent interpersonal and communication skills. * Strong organizational and multitasking abilities. * Proficient in Microsoft Office and electronic health record (EHR) systems; experience with eClinicalWorks or similar is preferred. * Ability to maintain confidentiality and handle sensitive information professionally. * Bilingual in English and Tagalog strongly preferred. Physical Requirements: * Ability to sit or stand for extended periods. * Ability to lift or move up to 15lbs. occasionally. Work Environment: * Fast-paced, patient-centered clinic environment. * Regular interaction with patients, staff, and community partners. * Occasional evening or weekend hours may be required. Compensation and Benefits: * Competitive hourly rate based on experience. * Comprehensive benefits package including medical, dental, vision, and 401K. * Paid time off and holiday leave. * Opportunities for professional development and career advancement. Equal Opportunity Employer: OPSAM Health is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Salary Range and Compensation The salary range for this position is from $21.00 to $24.00 per hour. We reasonably expect to offer within this range, depending on skills, qualifications, and experience.

Job Details Murrieta Clinic - Murrieta, CA Full Time $22.00 - $26.17 Hourly Up to 50% Day Health CareDescription Pacific Dermatology Institute is a full-service dermatology group that offers medical, surgical, and cosmetic treatments to meet all of your skincare needs. Front Desk Receptionist: Pacific Dermatology Institute is looking for an energetic and friendly receptionist with experience providing administrative support and patient care service to patients and internal medical staff over the phone and in person. We've been growing rapidly for the last several years, we have 15 successful clinics currently and continuously growing, we are poised to be a dominant leader in our industry. We're looking for a high performer who thoroughly enjoys a challenge. Are you ready to be a part of a winning team and help grow this established and well-respected operation? Let's talk about a move-up in your career and bring your exceptional experience to this high performing company. If this describes you, we'd like to have a conversation with you today! Compensation: Hourly $21 - $26.17 Compensation will be commensurate with skills, Dermatological experience, and Education. Includes uniform scrubs, performance incentives, health benefits, vacation/PTO, and 401K with matching contribution. Job duties and Responsibilities Exemplifies and wholeheartedly believes in Pacific Dermatology Institute's Vision, Purpose and Goals Reports all potential employer liability issues and/or dissatisfied patient complaints to the Office Manager/Regional Director immediately Assists with patient scheduling and front desk operations Greets patients, vendors, pharmaceutical representatives, and other visitors to our medical offices and creates a welcoming atmosphere Checks in patient and distributes forms and the required paperwork. Reviews forms and paperwork to ensure required fields are completed appropriately and obtains patient identification and insurance information Check patients out in a timely, friendly manner ensuring each patient has the necessary information and future appointment information if needed Maintain patient confidentiality Provides outstanding professional phone communication; manages multi-line telephone system efficiently and seamlessly, minimizing hold times Maintains patient accounts by verifying insurance information and coordinates with relevant departments for payment and referral requirements Communicates with providers and medical assistants, keeps them abreast of schedule changes, patient details, and potential service delays Check work provided email daily and responds to emails in a timely fashion Efficiently utilizes the electronic medical record software to register new patients, schedule/cancel or create follow-up appointments for patients, as well as verifying current demographic information Ensure the waiting room environment remains quiet, calm, clean and welcoming Uphold the positive reputation of PDI treating visitors in a friendly, welcoming, and compassionate manner with the primary focus being patient confidentiality Update job knowledge by participating in educational opportunities; read professional publications, attend seminars, conferences and continuing education courses assigned by PDI. Maintain a clean driving record, a valid driver's license and evidence of valid auto insurance throughout employment lifecycle Responsible for maintaining and overseeing Lean standards (5S) Use of Microsoft Office Suite products, including but not limited to, Planner, OneNote, Outlook, Forms, Word, Excel and PowerPoint Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment This job operates in multiple fast-paced professional medical clinics with multiple medical providers and supporting staff. Physical Demands The employee is required to stand and use both hands for typing for extended periods of time. Walk, climb or balance; and stoop, kneel, crouch, or crawl periodically. The employee must be able to lift and/or move up to 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Position Type and Expected Hours of Work This is a full-time, non-exempt position. Days of work are Monday through Friday. Long hours and occasional evening and weekend work may be required as job duties demand. Travel This position requires up to 50% travel. Travel to multiple clinic locations, which are located throughout the Inland Empire and surrounding areas, will be required throughout the week, and at times on short notice. Qualifications Education and Experience High school diploma or equivalent Basic knowledge of medical terminology required At least one year of experience with the insurance authorization process, preferably in the Dermatology field. Working knowledge of ICD-10 and CPT coding (preferred) Basic knowledge of general administrative and clerical procedures Basic knowledge of Microsoft Word, Excel and Outlook Skills/Abilities Good problem solving and decision-making skills Excellent customer service and phone skills Strong organizational, judgment, communication and analytical skills Ability to multi-task and perform multiple priorities Excellent time management, organizational, communication, multitasking and teamwork skills Cooperative and professional behavior toward peers, providers and management Ability to promote a favorable image with co-workers, department members, providers and, insurance companies The ability to contribute in a team environment and/or independently, to provide excellent customer service Ability to thrive in a fast-paced environment and prioritize tasks based on importance Strong attention to detail, able to produce accurate and high-quality work Adaptability, able to adjust the approach to meet changing demands and situations including dealing with diverse people Typing skills (40 wpm) Ability to keep confidential patient information to oneself at all times, despite the temptation to share

Job Description We're looking for an experienced Dental Front Office Coordinator to join our welcoming practice in Carmel Valley (92130). Torrey Del Mar Dentistry is a newly remodeled, modern office known for its caring team and loyal patients who've trusted us for years. The right person will have at least 2 years of dental front office experience A solid understanding of PPO/fee-for-service insurance A genuine passion for helping patients. You'll handle check-in and check-out, scheduling, insurance verification, presenting treatment plans, and coordinating care with our clinical team. If you're dependable, professional, and enjoy being part of a supportive team that values quality over quantity, we'd love to meet you. Skills: General Practice PPO Dentrix Treatment Planning Dexis Claims/Appeals TMJ Billing Insurance Scheduling Benefits: Dental 401k Bonuses Compensation: $25-$30/hour

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It's a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Overview The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. Compensation: 20.25-21.25 Hourly Location: 351 Santa Fe Drive, Suite 200, Encinitas, CA 92024 Duties & Responsibilities: Operational Excellence: Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc. Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance. Collect all in-person and telehealth co-payments and account balances at the time of service. Complete insurance eligibility verification and reach out to patients to resolve any issues. Clinician Support: Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice. Required Skills/Abilities: Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA) Education and Experience: High School or equivalent required, associates/bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Professionalism and Decision-making Responsibilities: Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company. Build Relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Growth Mindset: Actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem. Flexibility and Adaptability: Willingness to be flexible in responsibilities and easily adapt to the company's needs. Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information. Understand the need for accurate information in data entry and communication with patients/clients and staff. Conflict Resolution: Work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. #LI-KO1 LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

What Patient Concierge contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Patient Concierge assist patients with non-clinical tasks (i.e. lodging, transportation, general customer service) to make their treatment more comfortable and convenient. Essential Functions: Greet patients and families. Answer center telephones, distribute faxes, and prepare customer files. Schedule patient appointments. Receive and correctly record receipts of patient payments. Enter, verify and update patient demographic and insurance information. Obtain insurance verifications (VOB), pre-authorizations and pre-determinations. Process requests for records from outside sources. Scan data into document imaging software. Regular attendance and punctuality. Contributes to team effort by accomplishing related results as needed. Ensures that all processing and reporting deadlines are consistently achieved. Perform any other functions as required by management. Qualifications 1-3 years of experience, preferred High School Diploma, GED or equivalent work experience, preferred Medical office experience, highly preferred What is expected of you and others at this level Applies acquired job skills and company policies and procedures to complete standard tasks Works on routine assignments that require basic problem resolution Refers to policies and past practices for guidance Receives general direction on standard work; receives detailed instruction on new assignments Consults with supervisor or senior peers on complex and unusual problems Anticipated hourly range: $21.00 per hour - $25.20 per hour Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 12/28/2025*if interested in opportunity, please submit application as soon as possible. The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

The finest in Plastic Surgery meets Medical Spa, offering the latest advanced anti-aging techniques, plastic surgery, and non-invasive cosmetic treatments. Lead by our founder and award-winning doctor, Dr. Paul E. Chasan, M.D., F.A.C.S, trainer/instructor to fellow plastic surgeons both nationally and internationally. We are a team of highly skilled, professionals that are key in cultivating our brand and quality services in a highly competitive aesthetic market. Job Description Great opportunity for a front desk receptionist/concierge for our busy and highly desirable plastic surgery practice and med spa. Seeking a long-term relationship for a Full-Time position, 4 days per week plus Saturdays. Previous receptionist experience in a Plastic Surgery, Cosmetic Dermatology or Medical Spa office preferred. The ideal candidate is a self-starter, patient-centered, and exhibits strong ability to work in a team-based, fast-paced environment with proven patient care processes. This position is the first face and voice interaction with our customers/patients, both in person and over the phone managing appointment requests and fielding questions, so quality customer care is very important. Position immediately available. Pay: Hourly, competitive, depends on experience Employment Type: Full-time, 4 weekdays and Saturdays (please do not apply if not available on Saturdays) Benefits package includes: Competitive base pay & bonus/commission opportunities Earned time off (PTO) Medical benefits after first 90 days of employment Career growth and advancement opportunities Qualifications Education Requirements: High School Diploma or equivalent is required. College degree or working towards degree is preferred. Qualification, Experience, and Skills: Experience in one or more of the following: medspa and/or plastic or cosmetic surgery office (preferred), hospitality, retail, or customer service settings Works well in a very busy, very fast-paced office and patient environment Willingness and flexibility to periodically be of assistance for duties that may be outside the scope of job position Comfortable using Outlook email and a variety of internet and scheduling software applications, ie: Nextech Knowledge of Microsoft Office Suite and other Windows-based patient care / medical practice management and scheduling software Ability to perform multiple and diverse tasks simultaneously Familiarity with scheduling and rearranging appointments Charismatic, friendly, helpful personality, always putting the needs of customers/patients first Pleasant and friendly speaking voice and demeanor Neat, professional appearance Strong written and verbal communication skills Excellent time management skills and accuracy Dependability, trustworthy, enthusiastic, positive attitude Inquisitive, resourceful, and proactive Ability gain knowledge of our services and products with ability to process product sales Work well with others in a team environment Responsibilities include but are not limited to: Welcoming patients / check-in, check-out Answer and field incoming calls Scheduling patient appointments Reporting Maintaining medical records Product sales and procedure scheduling Assisting with various office events onsite and offsite If you feel this position is a good fit for you, please send your résumé, cover letter and your Instagram or Facebook handles for review. Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionDescription: SUMMARY. Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility. 1. QUALIFICATIONS: 1.1. Mandatory knowledge and skills. 1.1.1. A fully qualified typist with a minimum of 50 WPM is required. 1.1.2. General medical ethics, telephone etiquette, and excellent communication and customer service skills. 1.1.3. General office administrative and clerical skills to perform receptionist duties and answer telephones. 1.1.4. Ability to communicate effectively, both orally and in writing. 1.2. Education. High school diploma or General Educational Development (GED) equivalency. Medical terminology desired. 1.3. Experience. At least 6 months of experience in a medical office setting in the following areas: medical administrative support service, medical office management, medical front desk management, medical records administrative and/or referral processing, tracking and closure. Possess experience in the operation of all standard office equipment such as desk top computers, fax, scanner, printer, office copier, and data transcribing procedures. 1.4. Work Environment/Physical Requirements. The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending. 2. UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES: 2.1. Armed Forces Health Longitudinal Technology Application (AHLTA) 2.2. Composite Health Care Systems (CHCS) and/or MHS GENESIS 2.3. Defense Enrollment Eligibility Reporting System (DEERS); 2.4. Military Filing System - by sponsor social security, terminal digit order, color-coded and blocked filing system. 2.5. Contents of a military medical record, layout, sections, family members prefix designation, forms used in a MTF, and the medical record tracking procedures. 3. PERFORMANCE OUTCOMES: In performance of the below listed duties, the contractor is not to perform any inherently governmental functions as described in FAR subpart 7.5. Additionally, any discretion or decision-making regarding individual patient outcomes shall be referred to the designated government representative. 3.1. Greets patients/visitors at a front desk, information center or office setting. 3.2. Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required. 3.3. Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients, or make referrals to other sections. 3.4. Obtains updates and files medical records as needed. 3.5. Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines. 3.6. Ensures arrival of medical records prior to appointment(s). 3.7. Initiates and locates patient medical records as needed. 3.8. Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records). 3.9. Performs other administrative and clerical duties in support of the medical care and operational support. 3.10. Creates appointment schedules and templates in patient appointment computer system. 3.11. Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system. In addition to the performance outcomes from the MSS Technical Exhibit 4 identified above, the following performance outcomes are applicable to all Medical Office Clerk services under this Task Order: 3.12. The contractor shall provide appointment support services and production control support to the department. 3.13. The contractor shall complete routine data preparation, distribution and file maintenance. 3.14. The contractor shall use the computerized systems such as CHCS, AHLTA, EHR, HAIMS, DEERS, and TRICARE along with other software such as electronic mail, a planning calendar, and databases. 3.15. The contractor shall perform data entry, verification, updates, and editing of patient data and register new patients as required. 3.16. The contractor shall process patient information into data systems, process, scan and perform online edits during patient check-in. 3.17. The contractor shall input patient demographic data into the automated systems during patient check-in. 3.18. The contractor shall book patient appointments in compliance with TRICARE business practices and schedule of appointment procedures applying “Access to Care” (ATC) policies. 3.19. The contractor shall enter patient appointments taken from patient incoming telephone calls, and written or typed patient registration/clinical information form. Phones shall be answered within 3 rings and patients that are scheduling an appointment in person have priority over incoming telephone requests. 3.20. The contractor shall schedule, reschedule and cancel patient appointments and enter provider's schedules into the automated appointment and scheduling systems when received. 3.21. The contractor shall maintain logs and files in conjunction with the patient appointment process. 3.22. The contractor shall enter telephone consults (t-cons) for patient's provider into the automated system upon patient request. 3.23. The contractor shall assist nursing staff by replying to telephone consults and contacting patients for preventative medicine and chronic disease management reminders. 3.24. The contractor shall input order requests for laboratory, radiology and electrocardiogram tests into the automated system when received and upon receipt use automated modules to enter requests per provider's diagnosis. 3.25. The contractor shall enter data into Excel, Access databases and the Health Fitness Assessment (Wellness Center) database daily. 3.26. The contractor shall verify previous day appointments have been cleared in the system at the beginning of each workday. 3.27. The contractor shall retrieve health information for the system utilizing the department/clinic Standard Operating Procedures (SOP). 3.28. The contractor shall transfer information within the TRICARE system, including DEERS checks. 3.29. The contractor shall provide a daily job status report which will reflect the number and type of appointments scheduled each day, incomplete activity, and status of special interest jobs by end of shift daily. 3.30. The contractor shall maintain procedure manuals and keep abreast of Department policies and procedures regarding medical appointments. Procedure manuals will be reviewed by the Department Head who will provide any material/information to be updated. 3.31. The contractor shall comply with specific task criteria, schedules, and instructions per MTF SOP. 3.32. The contractor employee shall maintain current compliance with all training indicated in the PWS. Training certificates will be provided to the Contracting Officer's Representative (COR) at time of completion. 3.33. Customer Service Accountability - Contract employees providing services at NH Jacksonville and supporting facilities shall adhere to the Customer Service standards specified in NAVHOSPJAXINST 6320.7F or updated versions. A copy of the instruction will be made available upon request or at the time of commencement of services. In addition, the following performance outcomes are applicable to the Medical Office Clerk services within specific departments under this Task Order: 3.34. SPECIFIC DUTIES FOR THE EMERGENCY MEDICINE DEPARTMENT (EMD): The contractor shall provide continuous 24/7 front desk support for the EMD. 3.34.1. The contractor shall register/add each patient and update demographic information in the Composite Health Care System (CHCS), print out a medication reconciliation list, verify eligibility in DEERS and print wristband / labels for patient verification. The contractor shall print additional patient labels as needed. 3.34.2. The contractor shall close out patient record using CHCS after the discharge of each patient. 3.34.3. The contractor shall utilize CHCS, Armed Forces Health Longitudinal Technology Application (AHLTA), Essentris and MHS Genesis programs for any medical correspondence to include, but not limited to, past EKGs, old medical records, and past ER visits as requested by Physicians. 3.34.4. The contractor shall use CHCS for any request of medical records within the facility. 3.34.5 The contractor shall make and receive phone calls and take/relay accurate information to the appropriate staff member. NOTE: The EMD becomes the call center for the hospital on weekends. 3.34.6. The contractor shall notify the triage/charge nurse immediately when a patient identifies an emergent need (as noted in the critical chief complaint list) upon arrival to the EMD. 3.34.7. The contractor shall monitor documents and/or supplies utilized in the EMD and notify the department supply staff when supplies are running low. 3.34.8. The contractor shall submit doctors' orders (inpatient/outpatient records, laboratory orders, radiology tests and reprint consultations) using CHCS. 3.34.9. The contractor shall facilitate communication between the providers and the Radiology department to aid a proper flow of patients. 3.34.10. The contractor shall provide administrative support to the Charge Nurse and/or staff nurse to arrange for the transfer of disengagement of EMD patients. 3.34.11. The contractor shall perform the following duties for each patient transferred from the MTF: 3.34.11.1.. The contractor shall contact the receiving hospital for an accepting physician. 3.34.11.2. The contractor shall contact receiving hospital to arrange for a room/bed arrangements and provide contact information for the MTF to call in a report of the patient. 3.34.11.3. The contractor shall arrange for any procedure information such as laboratory and radiology results to be sent with the patient. 3.34.11.4.. The contractor shall contact the Health Benefits/Officer on Duty (OOD)/Nurse of the Day (NOD) for any patient Disengagement or Leave against Medical Advice (AMA). 3.34.11.5. The contractor shall print demographics and insurance information for the receiving facility. 3.34.11.6. The contractor shall print consults for referral of care and the ambulance. 3.34.11.7. The contractor shall contact the Quarterdeck to arrange for a 3-way call to ambulance transport. 3.34.11.8. The contractor shall ensure the Quarterdeck calls back with an estimated time of arrival (ETA) and has notified the Naval Air Station (NAS) front gate Watch Commander to ensure smooth and timely passage of the ambulance through the front gate. 3.34.12. The contractor shall page/contact members of the multidisciplinary healthcare team. 3.34.13. The contractor shall scan hard-copy patient files into the patient's electronic health record. 3.34.14. The contractor shall upload the patient's file into the Essentris program after scanning. 3.34.15. The contractor shall request records from outside facilities using appropriate patient consent form as requested by physicians. 3.34.16. The contractor shall, upon the admission of a patient, call the admissions office, notify them of patient being admitted from the ER and notify the ER charge nurse. 3.34.17. The contractor shall print an End of Day report daily using CHCS, make corrections as needed, and turn the report into the Division Officer at the end of their shift. 3.34.18. The contractor shall keep a daily log of all Ultrasound (US) and computerized tomography (CT) scans as well as all Electrocardiograms (EKG) performed on each shift. 3.34.19. The contractor shall edit, print, scan and upload the following reports utilizing CHCS, Essentris and MHS Genesis programs at the end of the 24 hour period, End of Day Report, Joint Commission (JC) Report and 24 Hour Nursing Report. 3.34.20. Customer Service Accountability - Contract employees providing services at NH Jacksonville and supporting facilities shall adhere to the Customer Service standards specified in NAVHOSPJAXINST 6320.7F or updated versions. A copy of the instruction will be made available upon request or at the time of commencement of services. Requirements: