Welcome desk agent vs front desk agent

The differences between welcome desk agents and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, a welcome desk agent has an average salary of $44,853, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for a welcome desk agent include reservations, front desk and customer service. The most important skills for a front desk agent are reservations, team work, and guest service.

Welcome desk agent vs front desk agent overview

	Welcome Desk Agent	Front Desk Agent
Yearly salary	$44,853	$31,008
Hourly rate	$21.56	$14.91
Growth rate	-	-
Number of jobs	50,501	96,392
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 42%
Average age	37	37
Years of experience	-	-

Welcome desk agent vs front desk agent salary

Welcome desk agents and front desk agents have different pay scales, as shown below.

	Welcome Desk Agent	Front Desk Agent
Average salary	$44,853	$31,008
Salary range	Between $26,000 And $75,000	Between $25,000 And $37,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Brookhaven National Laboratory
Best paying industry	-	Hospitality

Differences between welcome desk agent and front desk agent education

There are a few differences between a welcome desk agent and a front desk agent in terms of educational background:

	Welcome Desk Agent	Front Desk Agent
Most common degree	Bachelor's Degree, 59%	Bachelor's Degree, 42%
Most common major	Business	Business
Most common college	-	-

Welcome desk agent vs front desk agent demographics

Here are the differences between welcome desk agents' and front desk agents' demographics:

	Welcome Desk Agent	Front Desk Agent
Average age	37	37
Gender ratio	Male, 35.0% Female, 65.0%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 11.2% Unknown, 6.7% Hispanic or Latino, 20.6% Asian, 9.5% White, 50.5% American Indian and Alaska Native, 1.4%	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage	13%	13%

Differences between welcome desk agent and front desk agent duties and responsibilities

Welcome desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Register guest reservations into computer.
Maintain the orderliness and cleanliness of POS and the kiosks.
Verify credit limits and maintain guest profiles, including VIP status.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
Prepare documents and PowerPoint presentations and disseminate information.

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Welcome desk agent vs front desk agent skills

Common welcome desk agent skills

Reservations, 31%
Front Desk, 20%
Customer Service, 9%
Telephone Calls, 6%
Computer System, 5%
Guest Service, 4%

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%