Account representative vs credit representative

The differences between account representatives and credit representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become an account representative, becoming a credit representative takes usually requires 1-2 years. Additionally, a credit representative has an average salary of $39,268, which is higher than the $36,977 average annual salary of an account representative.

The top three skills for an account representative include customer service, patients and patient accounts. The most important skills for a credit representative are customer service, customer accounts, and patients.

Account representative vs credit representative overview

	Account Representative	Credit Representative
Yearly salary	$36,977	$39,268
Hourly rate	$17.78	$18.88
Growth rate	-8%	-8%
Number of jobs	183,446	73,520
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 47%
Average age	46	39
Years of experience	12	2

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

What does a credit representative do?

Credit representatives are professionals who analyze the credit data and the financial statements of firms or individuals for the determination of the risk in lending money or extending credit. The representatives are tasked to prepare reports with credit information used in decision making. They manage credit files and process credit reports from different credit reporting sources. They also mentor and coach credit representatives newly hired in corporate procedures and policies. Also, they expand collection procedures and policies to lessen DSO parameter risk.

Account representative vs credit representative salary

Account representatives and credit representatives have different pay scales, as shown below.

	Account Representative	Credit Representative
Average salary	$36,977	$39,268
Salary range	Between $26,000 And $51,000	Between $28,000 And $54,000
Highest paying City	Los Angeles, CA	White Plains, NY
Highest paying state	California	New York
Best paying company	New Relic	Systemax
Best paying industry	Finance	Construction

Differences between account representative and credit representative education

There are a few differences between an account representative and a credit representative in terms of educational background:

	Account Representative	Credit Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 47%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Account representative vs credit representative demographics

Here are the differences between account representatives' and credit representatives' demographics:

	Account Representative	Credit Representative
Average age	46	39
Gender ratio	Male, 33.6% Female, 66.4%	Male, 29.5% Female, 70.5%
Race ratio	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%	Black or African American, 8.3% Unknown, 2.7% Hispanic or Latino, 10.0% Asian, 7.8% White, 71.0% American Indian and Alaska Native, 0.3%
LGBT Percentage	8%	11%

Differences between account representative and credit representative duties and responsibilities

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Credit representative example responsibilities.

Manage portfolio utilizing AS400 and GetPaid systems.
Manage all credit files and process credit reports from various credit reporting sources including TRW and Dunn & Bradstreet.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Apply customer credit card and ACH payments.
Perform the posting of checks refunds and credit cards into the AS400 database.
Collect invoices through wire payment, ACH payments, and overnight mail options.

Account representative vs credit representative skills

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

Common credit representative skills

Customer Service, 22%
Customer Accounts, 6%
Patients, 5%
Credit Card Payments, 4%
Credit Balances, 4%
Payment Arrangements, 4%

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Office and Administrative Industry
Account Representative
Account Representative vs Credit Representative

Updated January 8, 2025

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