Account representative vs customer account representative

The differences between account representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account representative and a customer account representative. Additionally, an account representative has an average salary of $36,977, which is higher than the $36,138 average annual salary of a customer account representative.

The top three skills for an account representative include customer service, patients and patient accounts. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Account representative vs customer account representative overview

	Account Representative	Customer Account Representative
Yearly salary	$36,977	$36,138
Hourly rate	$17.78	$17.37
Growth rate	-8%	-4%
Number of jobs	183,446	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Average age	46	40
Years of experience	12	12

What does an account representative do?

Account representatives are employees who manage client accounts and act as the main contact of the clients they are handling. They maintain existing accounts by updating client details regularly. They also check up on clients to see if they are still satisfied with the products or services of the company. They also create new accounts by welcoming new clients and assisting them in their needs. Account representatives manage client inquiries and process client requests. They also address complaints and ensure that any challenges are mitigated and that clients remain with the company.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Account representative vs customer account representative salary

Account representatives and customer account representatives have different pay scales, as shown below.

	Account Representative	Customer Account Representative
Average salary	$36,977	$36,138
Salary range	Between $26,000 And $51,000	Between $27,000 And $46,000
Highest paying City	Los Angeles, CA	San Ramon, CA
Highest paying state	California	Alaska
Best paying company	New Relic	Dairy Farmers of America
Best paying industry	Finance	Finance

Differences between account representative and customer account representative education

There are a few differences between an account representative and a customer account representative in terms of educational background:

	Account Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Account representative vs customer account representative demographics

Here are the differences between account representatives' and customer account representatives' demographics:

	Account Representative	Customer Account Representative
Average age	46	40
Gender ratio	Male, 33.6% Female, 66.4%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 12.5% Unknown, 4.2% Hispanic or Latino, 17.3% Asian, 3.9% White, 61.6% American Indian and Alaska Native, 0.5%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	7%

Differences between account representative and customer account representative duties and responsibilities

Account representative example responsibilities.

Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
Manage the daily correspondence from assign practices with keeping doctor/patient confidentiality under consideration along with HIPPA regulations.
Manage and maintain an internal database system to generate reports and produce accurate account information for patients and insurance companies.
Educate physicians to use current ICD-9 diagnostic coding and preparation to begin ICD-10 coding requirements.
Analyze health care insurance/litigation patient account files to resolve outstanding and delinquent accounts due to the healthcare client.
Promote ThermoCool SmartTouch ablation catheter device to electrophysiologists.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Account representative vs customer account representative skills

Common account representative skills

Customer Service, 21%
Patients, 18%
Patient Accounts, 5%
Data Entry, 3%
Medicaid, 3%
Customer Satisfaction, 3%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

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Office and Administrative Industry
Account Representative
Account Representative vs Customer Account Representative

Updated January 8, 2025

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