How long does it take to become a Service Representative?

1. Communication -- Demonstrated skillful communication and negotiation strategies

2. Customer Service -- Delivered scheduled customer service visits at regular intervals while simultaneously completing approximately 5 cold calls/day to develop pipeline of prospective clients.

3. Client Service -- Worked with internal and external client services representatives and the accounting department to ensure that financial transactions were processed correctly.

4. Outbound Calls -- Make outbound calls to insurance companies to verify eligibility and benefits on individuals.

5. Medical Records -- Evaluate medical evidence along with service personnel and medical records in order to make determinations on Veterans claims for compensation benefits.

Common Certifications For A Service Representative

The Certified Pharmacy Technician (CPhT) certification is most common among Service Representatives. This certification is awarded by the Pharmacy Technician Certification Board. This certification is great to have as it shows an improvement in your competency to perform your role. You can earn this certification at the beginning of your career, as it often doesn't require a minimum education level and work experience. To become a certified Service Representative with Certified Pharmacy Technician (CPhT), You need to pass the exam. Lucky you - certification doesn't require more than two years of work experience. Renew certification every 2 year.