What is the role of a senior operations manager?

This role also includes meeting and exceeding business objectives, ensuring consistent achievement of all financial and operational KPIs.

Common roles of a senior operations manager include:

• Being an operations lead of a team and optimizing and building upon the individual skills of the team

• Ensuring online and accurate delivery of Client KPIs/Sales targets, including day to day service levels, customer experience, quality measures, and compliance measures

• Creating a good communication and engagement plan to ensure all teams understand the performance of the business and the needs of their teams

• Accountability for all operational performance of the client areas and exceeding targets of all required metrics

• Continuous identification implementation of operational best practices through interaction with the wider team

• Motivate and effectively performance manage to ensure delivery of overall targets and business plan

• Selecting, effectively managing, and coaching operations managers

• Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream