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This question is about senior operations manager resumes.
The role of a senior operations manager is to oversee the efficient running of all business operations in a particular department or establishment. They ensure a company or organization's operations run smoothly and on time.
The role of a senior operations manager is to inspire and motivate several operation managers to ensure operational excellence, high employee engagement, and service improvement is achieved.
This role also includes meeting and exceeding business objectives, ensuring consistent achievement of all financial and operational KPIs.
Common roles of a senior operations manager include:
Being an operations lead of a team and optimizing and building upon the individual skills of the team
Ensuring online and accurate delivery of Client KPIs/Sales targets, including day to day service levels, customer experience, quality measures, and compliance measures
Creating a good communication and engagement plan to ensure all teams understand the performance of the business and the needs of their teams
Accountability for all operational performance of the client areas and exceeding targets of all required metrics
Continuous identification implementation of operational best practices through interaction with the wider team
Motivate and effectively performance manage to ensure delivery of overall targets and business plan
Selecting, effectively managing, and coaching operations managers
Manage and develop the operational client relationships by conducting (where appropriate) operational client review meetings and day to day ops liaison within key workstream

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