Aquatics supervisor vs call center manager

Differences between aquatics supervisor and call center manager duties and responsibilities

Aquatics supervisor example responsibilities.

• Schedule staff and complete payroll for 120 part-time staff and 8 benefit staff through the KRONOS timekeeping system.
• Monitor safety and cleanliness of facilities.
• Maintain and organize all department relate paperwork, including payroll.
• Inspect and ensure cleanliness, maintenance, safety and operational effectiveness of facilities.
• Ensure first-rate lifeguard performance during pool hours, providing maximum safety and customer satisfaction.
• Examine injured individuals, administer first aid.

Call center manager example responsibilities.

• Lead the project to upgrade the WFM system to the current vendor version.
• Evaluate phone activity and trends for CMS staffing and re-training, and manage WFM, CTI and CRM implementation.
• Manage remote locations to ensure SLA's & KPI's are met within parameters of 3rd party contract (s).
• Monitor and manage each team member's performance metric goals to ensure alignment with business processes and external client SLA expectations.
• Accomplish Medicare standards with qualitative and quantitative measures.
• Manage quality improvement initiatives for areas of responsibility and ensure compliance with ISO indicators and other mandate standards.
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