Vice President, Architecture
Associate director job in Westlake, TX
Vice President, Architecture for Contact Center Build Strategy, Enterprise Contact Center
At Fidelity, our Contact Centers are an essential way for customers and clients to interact with the right Fidelity associate for their financial goals, needs, and questions. As part of its overall cloud and technology transformation, Fidelity's Enterprise Customer Contact Center (EC3) organization is actively working to transform how our Contact Centers will support the future needs of our business teams, their associates, customers and clients.
As Vice President, Architecture for Contact Center Build Strategy you will define capabilities, solutions, patterns, standards, and guidelines related to the Fidelity Contact Center and the Associate Desktop Experience. You will work closely with EC3 Product and Technology leads, key business stakeholders, and other architects leading related capabilities.
The Expertise and Skills You Bring
15+ years of proven experience in an architecture or engineering role with 7+ years of experience as a lead solution architect and technology leader in large enterprise contact centers.
You have in-depth experience analyzing business requirements, designing end-to-end contact center solutions, and developing technology roadmaps.
You have deep knowledge of telephony, interexchange carrier (IXC) systems, and intelligent cloud-based edge networking capabilities that provide toll free calling services to large enterprise contact centers with resilient cloud infrastructure.
You have deep knowledge of contact center platforms such as Genesys, Cisco, Avaya, Amazon Connect, Nice CXone, CCaaS solutions, Infrastructure as Code and related tools, and CRM systems.
You have experience implementing and optimizing omnichannel strategies including voice, chat, SMS, and email to enhance customer engagement.
You have modernization experience for contact center self-service experiences (IVR to IVA), and intelligent contact routing across channels and services.
You have technical integration experience to ensure end-to-end contact center capabilities are deployed seamlessly throughout the customer and agent experience including infrastructure, channels and services, self-service, intelligent routing, agent desktop and agent assistance, workforce engagement as well as new emerging capabilities.
You are able to provide guidance and mentorship to technical teams and collaborate with stakeholders across the company to ensure architecture deliverables enable a successful deployment solution.
You are an experienced architect designing and supporting enterprise level infrastructure using public cloud technologies with Amazon, Google, and/or Azure.
You demonstrate excellent communication, interpersonal and relationship building skills with which you influence decisions and engage across Fidelity and at all levels of the organization.
You have a passion for solving complex problems and a track record of delivering innovative solutions for solving them.
The Value You Deliver
Delivering and maintaining Contact Center and EC3-related capabilities, solutions, solution architectures, patterns, standards, guidelines, and specifications for the Fidelity Blueprint.
Supporting and enabling technology Product and Chapter Leaders to deliver increased value to our customers and operations associates.
Measuring performance through established objectives and metrics that deliver agreed upon business, technology, and people results.
Partnering with agile product area leaders, chapter area leaders, agile team leads, and architects to develop platform designs and solution roadmaps.
Ensuring the solutions that are delivered meet high standards for quality, performance, and scale.
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
The base salary range for this position is $140,000-285,000 USD per year.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.
Certifications:Category:Information Technology
Faculty Opportunity - Associate Director, Research, of the Clinical Informatics Center (CIC)
Associate director job in Dallas, TX
UT Southwestern invites applications for the Associate Director, Research, of the Clinical Informatics Center (CIC). This role offers an unparalleled opportunity to develop and lead a research program that operates at the intersection of clinical care, data science, and health system implementation.
The CIC is embedded within one of the nation's top academic medical centers and tightly linked to operational informatics teams, giving investigators the ability to design, implement, and evaluate informatics interventions directly in clinical workflows.
Distinct Advantages
System-wide reach: Access data and implementation partners across four major health systems - UT Southwestern, Parkland Health, Children's Medical Center, and Texas Health Resources - covering millions of patient encounters annually.
Applied informatics integration: The CIC is jointly funded by the academic and health service arms of the University and offers unparalleled access to move projects from analysis to clinical deployment.
Collaborative ecosystem: Be an integral part of the CTSA-supported informatics core, work closely with clinical research and research development programs, and build collaborations with the O'Donnell School of Public Health.
Institutional strength: UT Southwestern combines a robust informatics infrastructure (Epic, OMOP, data warehouses, registry tools) with deep scholarship in implementation science, learning health systems, and data-driven quality improvement.
Training: A Clinical Informatics Fellowship and Master's of Science in Health Informatics with ambition to build a PhD program.
Your Role
As Associate Director with responsibility over research, you will:
Co-lead strategic direction for applied informatics research and faculty recruitment.
Develop and sustain your own research portfolio leveraging real-world clinical data, informatics methods, and system partnerships.
Create collaborative informatics research programs for residents, fellows, clinicians, and researchers who seek to apply research methodologies to translate data into improved care.
Foster collaborations across departments and disciplines to expand the reach of informatics innovation across the continuum of care-from hospital to home.
Candidate Profile
We seek an established or emerging PhD informatics investigator who:
Has demonstrated experience and research funding in clinical informatics, implementation, or learning health systems research.
Thrives in collaborative, data-rich, health system-embedded environments.
Is ready to build a research enterprise with direct clinical impact.
Why UT Southwestern?
The CIC builds on a strong foundation of informatics excellence, supported by CTSA resources and partnerships across Dallas. Investigators benefit from a unique alignment between research, operations, and education, enabling rapid translation of insights to practice.
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.
Appointment rank will be commensurate with academic accomplishment and experience. Consideration may be given to applicants seeking less than a full-time schedule.
Associate Vice President (Data and AI)
Associate director job in Dallas, TX
HCLTech is looking for a highly talented and self- motivated AVP (Gen AI and Data Principal) join it in advancing the technological world through innovation and creativity.
Job Title: AVP (Gen AI and Data)
Position Type: Fulltime
Location: Dallas, TX
Objectives of the Role:
Serve as the primary expert and point of contact for AI and Generative AI (Gen AI) solutions, providing strategic leadership and guidance on client engagements.
Lead and manage high-value, strategic accounts (with a focus on $100M+ revenue) through the delivery of cutting-edge AI and Gen AI-driven solutions, ensuring client satisfaction and growth.
Foster long-term relationships with clients by delivering innovative AI and Gen AI solutions that align with their evolving business needs.
Collaborate with sales, technical teams, and AI experts to develop tailored solutions, ensuring that AI projects align with client KPIs and deliver measurable outcomes.
Stay ahead of industry trends and advancements in AI and Generative AI technologies, enabling clients to remain competitive in a fast-evolving technological landscape.
Leverage deep expertise in AI and Gen AI offerings to drive upsell and cross-sell opportunities, expanding client relationships and driving long-term revenue growth.
Responsibilities:
Lead AI and Gen AI strategies for client accounts, managing the end-to-end delivery of AI solutions that align with client business goals.
Act as a trusted AI and Gen AI advisor, addressing client inquiries, providing insights on the latest AI innovations, and ensuring solutions are integrated seamlessly within their operations.
Manage large-scale, complex AI and Gen AI projects, ensuring timely delivery within scope and budget while exceeding client expectations.
Collaborate closely with sales teams, AI architects, and data scientists to craft bespoke AI and Gen AI strategies that generate business impact and align with client objectives.
Generate regular progress reports for clients and internal stakeholders, showcasing the performance, ROI, and value of AI solutions.
Proactively identify new AI and Gen AI opportunities (including upsell, cross-sell, and renewals), working with the sales team to leverage these opportunities for growth.
Orchestrate client workshops and thought-leadership sessions to deepen client engagement, drive innovation, and explore new use cases for Gen AI.
Ensure industry-leading delivery by adopting best practices in AI/Gen AI and agile methodologies for project management and solution execution.
Required Skills & Qualifications:
Extensive experience in AI and Generative AI, with hands-on knowledge of machine learning, deep learning, natural language processing (NLP), computer vision, and generative models such as GPT, GANs, and transformers.
Proven ability to manage large, multi-million-dollar AI accounts (preferably $10M+), overseeing project scope, profit, loss, and successful delivery.
Strong leadership experience in guiding cross-functional teams to deliver innovative AI and Gen AI solutions, particularly in a consultative or advisory capacity.
Excellent communication skills, both written and verbal, with the ability to articulate complex AI and Gen AI concepts to diverse audiences, from technical teams to C-suite executives.
In-depth experience in drafting Statements of Work (SOWs), Proposals, Master Services Agreements (MSAs), and Service Level Objectives (SLOs) for AI/Gen AI engagements.
Expertise in driving client adoption of AI technologies by identifying business use cases, solving complex problems, and delivering tangible ROI.
Ability to work in a highly collaborative and fast-paced environment, delivering projects using agile methodologies.
Client-focused mindset, ensuring high levels of customer satisfaction, retention, and value delivery.
Preferred Skills & Qualifications:
Advanced expertise in Generative AI technologies (e.g., GPT-3/4, DALL-E, stable diffusion models) and cutting-edge AI applications such as autonomous systems, personalized AI solutions, and AI-driven automation.
Experience in AI solution design and architecture, ensuring scalability, reliability, and ethical deployment of AI technologies.
Proven experience in engaging C-suite executives and technical stakeholders in defining AI/Gen AI strategies and successfully executing high-value contracts.
A strong thought leader in the AI and Gen AI space, capable of shaping market trends, delivering industry insights, and establishing the company as a leader in AI innovation.
Demonstrated ability to proactively identify new AI and Gen AI use cases, driving business value and competitive advantage for clients.
Experience in resource planning, ensuring teams with the right skills and expertise are engaged for optimal AI solution delivery.
Other Information:
This role requires travel to client sites based on client needs and engagement requirements.
Location flexibility based on client locations and specific project demands.
This is a senior-level opportunity for an AI and Generative AI expert who is passionate about shaping the future of AI-driven business solutions. If you have a strong track record of leading high-impact AI and Gen AI initiatives, engaging with clients to drive innovation, and delivering transformative solutions, we'd love to hear from you. Join us as we push the boundaries of AI and reshape industries with Generative AI.
Pay and Benefits
Pay Range Minimum: $240000 per year
Pay Range Maximum: $320000 per year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
Vice President, Development
Associate director job in Dallas, TX
A leading global data center developer and operator is seeking a VP, Development to drive the full lifecycle of hyperscale data center projects from land acquisition through to operational handover.
This leader will establish and implement a company-wide development management framework, ensuring coordination across engineering, construction, power, sales, and operations. The role is pivotal in bridging technical, financial, and commercial functions to deliver large-scale, mission-critical projects on time and within budget.
Key Responsibilities:
Develop and execute a global development management strategy and process framework.
Oversee all phases of data center development, from site control and design to financing and delivery.
Align and coordinate cross-functional teams to ensure consistent project execution.
Manage budgets, risk, and commercial conditions to achieve project success and capital approval.
Grow and mentor a team of Directors and Project Managers.
Ideal Profile:
10+ years in data center or mission-critical project development.
Proven success implementing organizational development management programs.
Strong understanding of engineering, construction, and project delivery dynamics.
Commercially minded leader with strong communication and stakeholder management skills.
This is a high-impact leadership opportunity to shape the development engine of a fast-growing data center platform.
Vice President of Hospice
Associate director job in Dallas, TX
We are seeking a highly experienced and mission-driven Vice President of Hospice to provide strategic and operational leadership across multiple hospice branches in Texas. This individual will oversee both the clinical and business sides of operations, driving excellence, growth, and quality of care across the organization.
Position Overview:
This is a newly created leadership role designed for a proven hospice executive who can manage day-to-day branch operations while advancing long-term strategic goals.
The incoming leader will ensure strong financial performance, maintain regulatory compliance, and foster a culture of servant leadership and high performance.
Key Responsibilities:
Lead and oversee operations across multiple hospice branches, managing both clinical and administrative teams
Drive initiatives related to clinical quality, patient satisfaction, and financial health
Provide direct oversight of QA/QAPI programs and branch-level sales and outreach efforts
Collaborate closely with branch leaders and direct reports to ensure consistent operational excellence
Participate in surveys, medical reviews, and audits as needed
Travel frequently to branch locations throughout Texas
Ensure compliance with federal and state regulations while implementing best practices across all sites
Qualifications:
Active Texas RN license required
Minimum of 5 years of hospice leadership experience, ideally overseeing multiple branches with a total census of 300 or more
Proven experience managing both the clinical and operational aspects of hospice care
Strong technical proficiency in HCHB (Homecare Homebase) on both field and administrative sides
Experience with Forcura, Paycom, and Medalogix (Muse/Bridge) preferred
Deep understanding of QA/QAPI processes, medical reviews, and survey preparation
Demonstrated ability to travel regularly and manage multiple teams across locations
Residence in Texas or willingness to relocate
Compensation and Benefits:
Salary range: $175,000 to $210,000 based on experience and scope of leadership
Bonuses: Clinical Quality (Quarterly) and Financial Performance (Monthly)
Benefits: Medical, Dental, Vision, Life, and Disability insurance
Paid Time Off: 10 sick days, 10 PTO days, 2 personal holidays, and 7 federal holidays for a total of 29 days per year
Ideal Background:
Prior experience as Vice President of Operations, Regional Director of Operations, or Senior Clinical Executive in the hospice setting
Strong employment tenure with recognizable, reputable companies
Demonstrated success in operational turnaround, quality improvement, and culture building
Culture:
The ideal leader embodies servant leadership - someone willing to roll up their sleeves and work alongside their team, whether that means seeing patients, reviewing QA documentation, or training staff.
This culture values accountability, high performance, and collaboration. Leaders celebrate wins, set clear expectations, and consistently model excellence for their teams.
Why This Role Stands Out?
Opportunity to make a direct and lasting impact on a growing organization
Ability to lead multiple branches with autonomy and visibility
Competitive compensation package and executive-level title
Clear pathways for career growth, including advancement into divisional or executive leadership roles, as well as lateral opportunities across other service lines
If you are an experienced hospice leader ready to guide operations, elevate quality, and drive success across a multi-branch network, we invite you to apply and help shape the next chapter of this organization's growth.
Associate Director, Legal Counsel
Associate director job in Dallas, TX
Associate Legal Counsel (Commercial Contracts / Procurement)
BGSF now becoming INSPYR Solutions is partnering with a leading global financial institution to confidentially identify and hire an Associate Director to join its U.S. Legal team. This is an exciting opportunity to support a broad range of matters across multiple businesses and operations of the institution, with a primary focus on commercial contracts, and outsourcing.
Key Responsibilities
Drafts, reviews, and negotiates a broad range of commercial and vendor contracts across multiple business functions.
Provides legal guidance on complex and bespoke issues arising in contractual negotiations, including intellectual property, cybersecurity, data protection, emerging technologies, and regulatory compliance within a regulated industry.
Supports internal stakeholders with the review and negotiation of confidentiality and non-disclosure agreements.
Assists with third-party risk assessments and due diligence, including advising on regulatory developments and evaluating contractual risk provisions.
Supports internal entities with the drafting and structuring of intercompany agreements.
Collaborates closely with cross-functional partners and senior leadership, delivering legal advice on matters critical to operational effectiveness and strategic initiatives.
Conducts legal research as needed and contributes to the ongoing enhancement of legal templates, clause libraries, negotiation guidelines, and playbooks used by internal teams.
Monitors the evolving regulatory landscape, including maintaining awareness of emerging legislation, policy developments, and relevant industry best practices.
Manages relationships with external counsel, including oversight of legal spend and invoice review.
Incorporates organizational risk appetite and risk culture into day-to-day legal advice and decision-making.
Demonstrates a proactive approach to developing expertise in new or unfamiliar practice areas.
Promotes adherence to organizational values and codes of conduct, while supporting effective business controls related to operational, compliance, sanctions, anti-money laundering, and conduct risk.
Ideal Candidate Profile
3-5 years of post-law school experience in commercial contracts from a top-tier law firm or financial institution
Deep understanding of vendor agreements, licensing agreements, process services agreements, SaaS agreements, engagement letters, non-disclosure agreements, market data agreements and other similar documents.
J.D. degree and licensed attorney in good standing
Bright, enthusiastic, and intellectually curious, with the ability to adapt and learn quickly.
Compensation & Benefits
Competitive base salary range
25% annual target bonus
Comprehensive benefits package
Only qualified candidates will be contacted for this position. All applicants must reside in the Dallas/Fort Worth area with willingness to be in office 4-days weekly. For all inquiries, please contact
Samantha Snyder - ****************
Associate Director of MCAT Education
Associate director job in Coppell, TX
Are you a collaborative science educator-leader who can turn complex workflows into clear, scalable processes (and make the journey energizing for your team)? If so, we'd love to have you join our team at UWorld! We're on a mission to help students excel in their careers and beyond, and we're looking for an Associate Director of Pre-Health Education to join our department and bring vision, quality, and operational excellence to our high-impact learning products.
Not only will you partner with some of the brightest minds in education and product development, you'll also enjoy our people-centered culture-think team activities and outings to local restaurants, monthly birthday celebrations (with treats!), and potlucks that showcase our collective cooking skills. If you're excited to lead with purpose, enable teams with smart tools, and make each day at work meaningful, read on!
What You'll Do
Own the product & content vision for MCAT and AP Sciences: set priorities, translate product needs into clear requirements, and drive roadmaps and milestone delivery.
Lead, coach, and review content deliverables from multidisciplinary teams (SMEs, editors, illustrators, and more) with rigorous quality standards and actionable feedback.
Enable AI-powered workflows: champion best practices, train team members, and integrate AI into day-to-day projects to increase quality and velocity.
Design, deploy, and refine content pipelines: streamline handoffs, remove friction, and scale processes based on stakeholder and learner feedback.
Collaborate cross-functionally with Project Management, Editing/Design, Software Engineering, Implementation, Sales, and Marketing to ensure smooth product launches.
Use data to drive decisions: define and track production and quality metrics, analyze outcomes, and turn insights into improvements for efficiency and learner impact.
Communicate with clarity and report to the Director of Pre-Health Education-highlighting priorities, risks, and results with an outcomes-first mindset.
Safeguard the integrity and confidentiality of UWorld's proprietary educational assets.
What You'll Bring
Minimum Qualifications
Master's degree (or higher) in a science discipline.
Multidisciplinary expertise in content development across MCAT and AP Science subject areas.
2+ years of leadership in MCAT prep, AP Science education, or comparable cross-disciplinary work-including leading multidisciplinary science teams to produce educational content.
Proven success delivering complex digital content initiatives on time and at high quality.
Strong written, verbal, and presentation skills for cross-functional audiences.
Preferred Qualifications
PhD, MD, or equivalent advanced training in a relevant science field.
Experience building educational content production workflows at scale.
Track record implementing content analytics (e.g., data-informed process improvements).
Key Skills
Passion for educational content development, team leadership, and student success.
Excellent editorial judgment, keen attention to detail, and solution driven mindset.
Ability to achieve goals and lead teams to complete multiple projects in cross-functional settings.
Comfort with giving and receiving constructive feedback, coaching direct reports effectively, and fostering a positive, high-performing team culture.
Operational mindset with proficiency in standard productivity/tech tools.
Benefits
Competitive compensation (based on experience).
Generous paid time off-including parental and bereavement leave, plus a full week off at Christmas.
8 hours of paid volunteer time per year.
Comprehensive benefits: medical, dental, vision, life, disability, and even pet insurance!
401(k) with a 5% employer match (eligibility after 90 days of employment).
Professional growth opportunities, including annual learning and development programs.
Onsite fitness classes and wellness initiatives.
A flexible, relaxed work environment
A fun-loving Social Committee that hosts inclusive events-Field Day, Halloween Costume Party, Annual Company Gala, and many more!
At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.
Chief Operating Officer
Associate director job in Highland Village, TX
We are in search for a Chief Operating Officer (COO) to join a fee-based RIA with $2B billion AUM and a dedicated team of 40 professionals.
Candidate must have experience implementing systems and processes within a wealth management firm using Entrepreneurial Operating Systems (EOS) principles.
Your Impact
As our COO, you will be responsible for driving operational excellence across the firm while supporting ambitious growth goals (30%+ YOY). You will architect the systems, processes, and leadership development necessary to scale efficiently, ensuring seamless collaboration and superior client experience.
This position blends strategic leadership with hands-on execution - transforming high-level vision into measurable, operational reality.
Key Responsibilities
Business Improvement Strategist
Partner with the CEO and executive leadership team to refine long-term strategic vision and implement the operational roadmap.
Design scalable operational frameworks that support organic growth.
Anticipate scaling challenges and proactively develop solutions that safeguard efficiency and service quality.
Lead cross-functional initiatives to drive firmwide efficiency, alignment, and innovation.
Operational Excellence Leader
Oversee day-to-day operations with clear accountability metrics aligned to firm strategic goals and the Entrepreneurial Operating Systems (EOS) principles.
Redesign and implement policies, procedures, and systems to improve scalability, productivity, and transparency.
Translate strategic objectives into actionable plans with measurable outcomes.
Collaborate with department heads to identify process improvements and enhance technology utilization.
People Development Manager
Mentor and develop leaders and managers to foster a culture of accountability, excellence, and continuous improvement.
Enhance engagement strategies to strengthen morale, retention, and alignment with firm values.
Develop systems to attract, retain, and grow top talent aligned with our mission and culture.
Oversee performance management and compensation structures that reinforce results and collaboration.
Technology Enablement Strategist
Lead technology assessment, selection, and implementation across all departments to ensure seamless integration.
Identify and deploy technology solutions that improve efficiency and client experience.
Stay ahead of wealth management technology trends and introduce innovative operational solutions.
Ensure the firm's technology infrastructure supports secure, compliant, and scalable workflows.
Risk & Compliance Implementor
Partner with the Chief Compliance Officer to maintain and strengthen regulatory compliance frameworks.
Implement operational safeguards, internal controls, and monitoring systems for mission-critical processes.
Balance firm growth objectives with the highest standards of operational integrity.
Qualifications
Experience & Education
15+ years of progressively responsible operational leadership experience, preferably within RIA or broker-dealer environments.
Bachelor's degree in business, finance, or a related field required, MBA or equivalent preferred.
Advanced certifications (CFP , CFA , or CPA) a plus.
Knowledge & Skills
Demonstrated success building and scaling operational systems during high-growth phases.
Strong knowledge of SEC/FINRA regulatory requirements and RIA compliance operations.
Proven record of leading teams through organizational change and performance improvement.
Excellent communication, leadership, and relationship-building skills across all levels.
Proficiency with key industry technology platforms such as Orion, Salesforce, Nitrogen, MoneyGuide Pro and HubSpot.
Head of Operations
Associate director job in Dallas, TX
Job Title:
Head of Operations
Employment Type:
Full-Time
Salary:
$100-140k per annum
We are seeking a dynamic Head of Operations to lead and manage all operational functions for our technology partner business. This role combines strategic oversight with hands-on execution across sales operations, financial approvals, outreach, back-office administration, and client engagement. The ideal candidate will be highly organized, proactive, and capable of managing a distributed team while ensuring operational excellence and client satisfaction.
Key Responsibilities:
1. Financial & Administrative Oversight
Approve expenses, bonuses, and reimbursements in line with company policy.
Monitor operational budgets and ensure compliance with financial controls.
Maintain accurate records for audits and reporting.
2. Sales Operations & Account Management
Oversee sales support processes, including CRM management (Salesforce preferred) and pipeline reporting.
Ensure timely onboarding of new clients and contractors.
Collaborate with sales leadership to optimize workflows and improve efficiency.
Manage two U.S.-based junior team members and coordinate with four offshore team members in India.
3. Outreach & Relationship Management
Act as the face of the company for outreach initiatives and client engagement.
Conduct bi-weekly calls with clients to address discrepancies and maintain strong relationships.
Support marketing and engagement initiatives to enhance brand presence.
4. Back-Office Administration
Manage day-to-day administrative tasks, including documentation, scheduling, and compliance.
Implement operational systems and tools to improve productivity.
Ensure contracts are in place and properly maintained.
5. Client-Facing Responsibilities
Join client calls alongside leadership, take detailed notes, and follow up on action items.
Handle contract negotiations, extensions, and renewals.
Build strong relationships with clients to ensure satisfaction and retention.
Skills & Qualifications:
4-5 years of experience in operations management within a technology or services industry.
Strong understanding of financial processes (expense approvals, budgeting).
Experience within large scales Software businesses
Excellent organizational and multitasking skills.
Strong communication and negotiation skills; well-spoken English is essential.
Ability to work independently and lead operational improvements.
Comfortable managing distributed teams and working across time zones.
Vice President of Property Management
Associate director job in Dallas, TX
🏢 Vice President of Property Management, Multifamily - Dallas, TX | Goldenrod Companies
Full-Time | On-Site | ~40% Travel
Goldenrod Companies is a fast-growing, full-service commercial real estate firm with deep expertise in development, acquisitions, asset management, and property management. We are seeking an accomplished Vice President of Property Management, Multifamily to lead our expanding platform from our Dallas headquarters.
This is a pivotal leadership opportunity for a seasoned multifamily professional with extensive experience across Apartments, Mixed-Use, Student Housing, and Senior Living. You'll have the autonomy, resources, and executive support needed to build and scale institutional-quality operations across a large and diverse multifamily portfolio. This role may also include oversight of an office asset.
As Vice President, you will oversee all facets of multifamily operations - driving financial performance, service excellence, compliance, and team development. Your leadership will directly influence resident experience, operational success, and the long-term value of Goldenrod's assets.
👷 What You'll Lead
Drive the strategic vision and operational excellence of Goldenrod's multifamily property management platform
Partner with Goldenrod Capital Advisors to ensure property operations align with asset strategies and investor objectives
Develop scalable systems, processes, and best practices to support aggressive portfolio growth
Oversee budgeting, forecasting, NOI optimization, and financial performance for the full portfolio
Establish institutional-grade reporting standards, dashboards, and KPI tracking
Mentor, develop, and lead a high-performing team of regional managers and onsite staff
Oversee onboarding, due diligence, and integration of newly acquired or developed properties
Ensure compliance with regulatory requirements, fair housing laws, and industry best practices
Build and maintain strong relationships with residents, ownership groups, investors, and vendors
Represent Goldenrod at conferences, industry events, and prospective client meetings
Travel as needed (approximately 40%) to support portfolio operations
🧰 What We're Looking For
Education & Experience
10+ years of progressive experience in multifamily property management
5+ years in a senior leadership role with oversight of multiple markets
Proven success managing large-scale portfolios (5,000+ units) across various asset types
Strong financial acumen with deep experience in budgeting, forecasting, and institutional reporting
Bachelor's degree in Business, Real Estate, Finance, or related field
Certifications & Technical Skills
Preferred certifications: CAM, CAPS, CPM, CCRM, or similar
Strong understanding of Fair Housing and compliance requirements
Proficiency with enterprise property management systems (Yardi, RealPage, Avid, etc.)
Advanced skills in Microsoft Office Suite, especially Excel and PowerPoint
Skills & Abilities
Expert understanding of multifamily operations: leasing, maintenance, resident experience, budgeting, and capital planning
Strong analytical ability to interpret financial, operational, and compliance reports
Exceptional judgment, problem-solving, and conflict resolution skills
Highly organized with the ability to manage multiple priorities across a large portfolio
Outstanding written and verbal communication skills, with confidence engaging residents, investors, and internal teams
Proven leadership and team-building skills with a collaborative, people-first mindset
A commitment to accuracy, accountability, and operational excellence
💼 Why Join Goldenrod?
At Goldenrod, we are builders, problem solvers, and self-starters. We thrive in a fast-paced, entrepreneurial environment where individuals take ownership, think critically, and execute with precision.
We value speed - but never at the expense of quality. We solve problems, move quickly, and operate with meticulous attention to detail. If you are solutions-driven, embrace challenges, and bring a strong sense of accountability to your work, you'll feel right at home here.
🚀 Ready to lead something extraordinary?
Join Goldenrod and help shape a best-in-class multifamily platform built for long-term success.
👉 Apply today or reach out directly for more information!
Chief Operating Officer
Associate director job in Richardson, TX
Chief Operating Officer (COO) - Sara's Mediterranean Market & BMF Baking Co.
Type: Full-Time Executive
Industry: Specialty Retail • Grocery • CPG • Food Manufacturing
Reports to: CEO
About Us
Sara's Mediterranean Market is one of the fastest-growing specialty food companies in Texas, known for our award-winning bakery, curated grocery experience, and high-volume fresh food departments. With over 30 years of history and a major expansion underway-including a new 35,000 sq ft flagship in Frisco and rapidly growing manufacturing capabilities through BMF Baking Co.-we are building a world-class, multi-unit, multi-channel enterprise.
We are now seeking a transformational Chief Operating Officer (COO) to help us scale from a founder-led organization to a sophisticated, operationally excellent, financially disciplined company capable of doubling and tripling in value over the next 3-5 years.
The Role
The COO will be the operational engine of the company-responsible for building systems, people, financial discipline, and scalable infrastructure across all locations. This executive will oversee day-to-day operations, drive the P&L, and partner directly with the CEO to execute our long-term vision.
This role is perfect for a leader who has grown high-volume grocery, specialty retail, or food manufacturing operations and knows how to take a family-owned business into its next era of disciplined, sustainable growth.
What You Will Lead
Operational Excellence
Own all store operations across departments: grocery, produce, bakery, grill, and butcher shop
Standardize SOPs and operational systems across locations
Build a high-performance culture with clear expectations, KPIs, and accountability
Improve efficiency, reduce shrink, and elevate customer experience
Financial Discipline & P&L Management
Lead weekly/monthly P&L reviews with department heads
Build budgeting, forecasting, and labor models
Create inventory, waste, and cost-control systems
Partner with CFO on financial strategy, reporting, and capital planning
Expansion & New Store Development
Lead the execution of our new Frisco flagship (35,000 sq ft, 2026 opening)
Build repeatable store-opening playbooks for future growth
Manage vendor relationships, construction timelines, and critical-path decisions
Leadership & Organizational Development
Coach and develop department leaders and GMs
Create scalable reporting structures and performance dashboards
Strengthen communication and alignment across the company
Who You Are
A proven operational leader with 10+ years in grocery, specialty retail, or food manufacturing
Experienced running $50M-$200M+ P&Ls
Strong in financial management, decision-making, and execution
Obsessed with systems, discipline, efficiency, and accountability
Comfortable building an organization that can scale from 2 stores → 5 → 10
A strategic partner who ensures the CEO can focus on vision, partnerships, and growth
A builder who thrives in a fast-paced, entrepreneurial environment
Preferred Backgrounds
Whole Foods Market
H-E-B
Wegmans
Sprouts
Fresh Market
High-growth CPG or food manufacturing
Multi-unit grocery/retail operators
Why Join Us
Rare opportunity to transform a 30-year family brand into a category-defining regional chain
Direct impact on doubling or tripling enterprise value
A leadership team deeply committed to growth, quality, and guest hospitality
Competitive executive compensation package
Ability to build the systems, culture, and structure that will shape the company for the next decade
Ready to Build the Future With Us?
If you are a builder, a disciplined operator, and a leader who can turn vision into execution, we'd love to meet you.
📩 Apply directly via LinkedIn or email your resume to:
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Vice President Asset Management
Associate director job in Dallas, TX
RETS Associates on behalf of our client, a REIT focused on the acquisition, development, ownership and operation of industrial properties, is seeking a Vice President of Asset Management in Dallas, TX. The VP will drive the overall performance of a regional portfolio of institutional quality assets (industrial) to the highest level possible. The Asset Manager serves as the ultimate point of accountability for the financial performance of the portfolio. This position has heavy travel (50%) to oversee the industrial portfolio in Dallas and cover some markets in the South East and Mid-West.
Responsibilities
• Negotiate lease transactions within a portfolio of assets
• Establish and maintain relationships with tenants, including visits to corporate decision-makers
• Hire and work with local leasing brokers to fill vacancies within the portfolio
• Oversee all capital improvements and building expansions
• Travel to all markets and buildings in the portfolio
• Report on the performance of each asset with a comparison to budget and underwriting; make hold/sell recommendations
• Manage the disposition process
• Prepare annual property budgets and business plans
• Work with Acquisitions on underwriting potential deals and approve leasing assumptions
Qualifications
• Bachelor's Degree required; advanced degree preferred
• Minimum 10 years of institutional real estate experience (heavy leasing and operations)
• Experience managing and leading teams of real estate professionals
Senior Managing Director, Development
Associate director job in Dallas, TX
SPECIFICATION
SENIOR MANAGING DIRECTOR, DEVELOPMENT - MARKET LEADER
Shine Associates, LLC (‘Shine') has been retained to search, identify, and recruit a Senior Managing Director of Development on behalf of our client(‘Company'). The position will be located in the Dallas, TX office.
CONFIDENTIALITY
Shine Associates, LLC has been exclusively retained on this assignment. Information contained in this position specification as well as any other information concerning our client provided or verbally discussed is confidential. All materials and discussions are to be utilized for the sole purpose of a candidate's personal review of the career opportunity.
SENIOR MANAGING DIRECTOR VISION
The primary vision for the Senior Managing Director is to partner with leadership to launch the Company's Residential as a top-tier national and local development platform-achieving a ‘Top Five in Five' objective. This market leader will demonstrate an entrepreneurial spirit, building and growing both the team and the business to achieve a minimum of one new construction start per year. The leader will embrace thoughtful, efficient institutional discipline and foster a culture of transparent, collaborative risk management.
SENIOR MANAGING DIRECTOR, DEVELOPMENT ROLE
The Senior Managing Director of Development leads the sourcing and execution of the Company's development and new construction strategy, managing all facets of new projects to achieve financial and growth targets. This position reports to the President of Multifamily Development and will interface extensively with real estate owners, brokers, and senior executives. Applicants must have strong interpersonal skills, exceptional verbal and written communication, and 10-15 years of real estate development experience. This leader will also build and develop a local development team and support the formation of a local construction team to ensure evergreen, market-leading operations within the community.
KEY RESPONSIBILITIES
Source new development opportunities, with the overall goal of one+ new construction start per year. Achieve this goal through building, developing and maintaining relationships with key stakeholders including brokers, consultants, land sellers, equity partners, lenders, etc. in the market to identify feasible, financeable, and profitable new initiatives.
Negotiate or assist in the negotiation of complex legal instruments including contracts, easements, term sheets, loan documents, joint venture agreements, municipal agreements, joint development agreements, etc.
Develop and perform financial analyses and entitlement risk underwriting, which forms the basis for site selection and the Company's spending of pursuit capital and allocation of investment capital.
Manage the pre-entitlement process by maintaining accurate pursuit cost forecasting and reporting and implement and execute programs and processes to ensure pro-forma development budgets, underwriting, schedules, quality, and standards are met and completed in accordance with adopted Company policies.
Supervise development production team members and managers by interviewing, orienting, training and mentoring employees, and managing their performance in accordance with Company policies, values, and business practices.
Fully engage and work with the Multifamily Business Lead and discipline team leaders in achieving the market's financial and growth goals by participating in team meetings and calls, keeping team members informed about status of new development work, and actively working with the team on new business development, meetings with clients and investors, and other RFPs.
Participate in routine Investment Committee meetings that focus on proposed development projects by making presentations on said projects, working with and assisting the Managing Director in project financing, and reviewing and providing progress updates on projects under pursuit, under construction and under lease-up.
Discuss strategy and provide input to the strategic decisions and direction of the Company's Development & Construction business, and act as a conduit to Managing Director for team members, client, and key stakeholder questions, concerns, and issues related to business, education, or human resources operations.
Manage complex development projects under construction to ensure developments remain on time and on budget; interact with construction team members and third-party general contractors to achieve business plan goals on specific assets.
Manage consultant third party consultants to identify, entitle, design, finance, permit, construct, lease, manage and dispose of new development projects.
Accountable for coordinating work activities, ensuring open communication between consultants and Company project team members, lenders and equity investors as needed, by researching and communicating ongoing project status.
KNOWLEDGE, SKILLS AND ABILITIES
Ability and preference for working in a team-oriented setting, and interacting with several departments (Development, Construction, Asset Management, Property Management, and Finance) that provide functional expertise and insights toward proper product positioning.
Deep and broad experience in multi-family development and new construction, including market and sub-market familiarity with the demand drivers supporting the growth of this business, plus prior entitlement experience and a solid understanding of construction means and methods to lead initial and on-going project planning meetings.
Strong research skills and ability to identify and compile information to support the investment thesis and clearly articulate those findings to the Company's Investment Committee and prospective capital partners.
Strong ability to solve problems and multi-task in a fast-paced environment.
Demonstrated ability to read, write, negotiate, and communicate effectively to comprehend and/or complete legal contracts, partnership documents, loan documents, financial spreadsheets, and human resources documents and to create and make presentations to Board members, Executive members, partners, lenders, and staff.
Demonstrated ability to read and comprehend architectural, structural engineering and civil engineering plans.
Extensive experience in negotiating Architectural and Engineering Consulting Agreements, Easement Agreements and other related documents affecting title and survey.
Demonstrated high proficiency in Microsoft Word and Microsoft Excel to complete required reports and employment documents.
Demonstrated excellent mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate yields and internal rates of return to develop project proformas, Regional financial forecasts, budgets, and other fiscal reporting information.
Demonstrate high proficiency in real estate modeling and underwriting, as well strong understanding of real estate finance and structured finance concepts.
Demonstrated management and supervisory skills sufficient to lead, direct, evaluate, and mentor subordinate and peer employee staff, as well as consultant teams.
Employment history that demonstrates the application and usage of a development (and construction) and/or facilities background sufficient to design, lead, and direct development and construction activities and projects from design to completion.
OTHER RESPONSIBILITIES:
Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
Communicates, enforces, and follows the Company's established policies and procedures by monitoring and auditing compliance, reviewing reports and data related to operational processes, correcting violations or infractions, and implementing measures and tools that prevent deficiencies.
Stimulates and supports the team in developing and implementing ideas that improve process, productivity, and effectiveness, and champions business improvement efforts throughout the Region(s).
Keeps abreast of changes and emerging developments in technology, construction and development management industry standards, and business best practices by attending internal and external training, business meetings, conferences, and other events, gathering research and subscribing to electronic and print publications, networking with professional associations, and using other methods to obtain business and professional information.
EXPERIENCE
10-15 years of real estate development experience
Proven success in sourcing transactions
Definable experience with entitlements, permitting and design
Thorough understanding of development budgeting and underwriting
COMPENSATION
The Company is prepared to offer a competitive compensation package in accordance with the candidate's experience and ability to be a market leader on behalf of the Company.
CONTACT INFORMATION
Shine Associates, LLC
45 School Street
Suite 301
Boston, MA 02108
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Timothy M. Shine, Principal
**************
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Hillary Shine, Principal
**************
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VP of People Operations
Associate director job in Plano, TX
A First Name Basis (AFNB) is one of the fastest-growing in-home care providers in the region, with 40+ offices across four states. We're reimagining what it means to serve seniors and individuals with disabilities-by building strong caregiver careers, implementing smart clinical and scheduling systems, and ensuring compliance and care quality are never compromised
We are searching for an experienced VP of People Operations to join our corporate team headquartered out of our office in Plano, TX.
Position Summary:
The VP of People Operations will own benefits administration, multi-state compliance, policy standardization, and core HR operations. This is a high-impact role focused on building scalable processes, ensuring legal compliance, and improving employee experience across the organization.
Responsibilities:
Lead and manage enrollment for medical benefits and 401(k)
Manage leave (FMLA, maternity, etc.)
Standardize tracking and employee education
Update employee handbooks and benefits policies
Complete ACA reporting (1095-C forms)
Own workers' compensation process and documentation
Build and maintain multi-state employment law matrix (non-compete, payout rules, PTO/sick time, etc.)
Respond to DOL inquiries and ensure consistent job descriptions/offer letters
Standardize write-ups, performance documentation, and exit interviews in Paylocity
Automate and maintain accurate org charts
Lead compensation benchmarking and standardize comp change processes
Design and pilot a performance review process with goal setting and tracking
Launch employee satisfaction surveys and standardize the employee complaint/hotline process
Centralize and standardize background checks across all states
Develop consistent interview frameworks and onboarding/offboarding workflows
Education, Skills, Experience:
10+ years of progressive HR experience with deep expertise in benefits and multi-state compliance
Proven track record owning open enrollment, ACA reporting, FMLA administration, and workers' comp.
Song knowledge of federal and state employment laws (U.S.)
Experience with Paylocity or similar HRIS strongly preferred
Exceptional project management skills
Able to drive multiple 30/60/90-day initiatives to completion
Experience building or scaling HR processes in a 200-1,000 employee organization
Excellent written communication (policy writing, employee handbooks, guides)
High attention to detail and commitment to audit-proof documentation
Benefits:
Competitive pay
Yearly bonus
Medical benefits
401(k) with company match
PTO and sick time
State Director
Associate director job in Dallas, TX
Director of State Operations
Reports to: President
FLSA Status: Exempt
The primary responsibility of the State Director is to drive revenue, grow Trulieve's market share, and improve gross margin while ensuring high product quality and sufficient supplies to support business growth. The State Director directs all Trulieve's operational activities across business lines in the assigned state or region. This role involves leading a cross-functional team that includes retail, marketing, Data Analytics, HR, and state-related cultivation facilities. The State Director plays a crucial role in ensuring that the organization's mission and goals are achieved within the state, providing leadership, strategic direction, and operational oversight.
Duties & Responsibilities:
Strategic Planning and Implementation:
Demonstrate ownership and accountability by proactively identifying opportunities, making informed decisions, managing risk responsibly, and following through on commitments to create value for stakeholders.
Develop and implement strategic plans that align with the organization's overall goals and objectives. This includes setting state-specific targets, identifying priorities, and ensuring effective execution.
Lead all activities across the state, ensuring the execution of operational plans, national strategies, and state activities.
Oversee pricing and new product introductions in the state/region for wholesale and retail, with regular competitive analyses.
Cultivation Management:
Oversee state-specific cultivators, processors, dispensaries, and wholesale partners.
Frequently and consistently visit state/regional facilities.
Facilitate compliance spot checks on every visit (inventory, SOPs, cash, tags, etc.).
Budget Management:
Prepare, manage, and monitor the state budget. This includes allocating resources efficiently, ensuring financial accountability, and achieving cost-effectiveness.
Team Leadership:
Lead and manage a team of employees, including hiring, training, performance evaluation, and fostering a positive work environment.
Ensure managers across all business lines are experts in state and site regulatory requirements and can facilitate successfully passing state inspections.
Work collectively and respectfully with employees at all levels within the organization.
Regulatory Expertise:
Serve as the state/regional expert on regulatory compliance for all business lines in the territory (Cultivation, Processing, Retail, Delivery).
Maintain relationships with state banks and manage cash pickups/deliveries in partnership with accounting, treasury, and finance.
Maintain relationships with all state regulators/inspectors.
Assist with auditing in partnership with the corporate licensing and compliance department.
Ensure state compliance training manuals and required trainings are up to date in partnership with learning and development, compliance, and management teams.
Ensure regular maintenance on all equipment and utilities is performed in partnership with relevant departments and managers.
Stakeholder Management:
Work closely with Executives, Directors, and VPs of business lines to influence success in the assigned territory.
Communicate with the corporate marketing department to ensure implementation with state managers.
Additional Duties:
Perform additional duties as assigned by management.
Qualifications:
Bachelor's Degree is preferred.
Prior executive-level operations experience in a similar role.
Previous cultivation experience is preferred.
Proven success in building businesses in fast-paced, highly regulated, competitive environments.
Excellent interpersonal skills and proven ability to positively influence people; must be capable of effectively interacting at all levels in the organization.
Detail oriented with an eye on process optimization.
Ability to work in a fast-paced environment, to manage high stress situations, and to be flexible and adaptable when a situation requires it.
Excellent communication skills and leadership both verbally and through written media:
Must be able to manage constructive criticism and guidance and offer the same to others in the department.
Ability to articulate job goals in a manner they are completed effectively the first time.
Through extended periods, must be capable of sitting, squatting, standing, kneeling, bending, or walking throughout the workday. Must be capable of working in front of a computer for extended periods of time based on job duties listed above. Must have the ability to push, pull, or lift if relevant to job duties listed above.
Environmental Requirements and Exposure, depending on work location.
Education:
The above requirements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, and this job description may be amended at any time. Required experience, training, or educational requirements shall be as indicated or as deemed acceptable by Trulieve management.
Why Trulieve:
At Trulieve, we create life-enhancing experiences in the communities we serve, navigating our business lines with excellence, and dedicating ourselves to shaping the future of cannabis. As a team that connects, enlightens, and empowers, Trulieve is looking for leaders who are inspired by our vision and wish to grow with us as we continue our national expansion. If you too would like to improve people's lives, we would like to learn more about you.
The Trulieve Way is defined by our people. We are committed to our values and have created a culture of trust, but we also remember to have fun. Here are a few more reasons why Trulieve is a great place to be:
Competitive pay and total compensation packages
Attractive benefits and incentive stock option plan
Paid time off and employee rewards
Professional growth and employee engagement initiatives
We believe in building a diverse team, and we strive to make our company a welcoming space where everyone can make an impact on Trulieve's success. We encourage talented people from all backgrounds to join us.
Sr. Director of Client Success and Delivery
Associate director job in Dallas, TX
InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. We bring enterprises' most urgent, important products to market with high velocity, high quality, and meaningful impact. From AI-driven innovation to tier-one transformations, our clients trust us to deliver mission-critical platforms that change how people live, work, and engage with technology.
Our clients include a broad range of highly visible and recognizable companies, including but not limited to:
Goldman Sachs
Fidelity
Morgan Stanley
United Healthcare
InRhythm's core differentiators which includes Thought Leadership, Propel (Learning & Development), HVPD Methodology, Playbook, and Spark Pulse, define how we deliver transformative value to our clients. As we scale rapidly, we are seeking a Head of Delivery & Customer Success to architect and lead a high-performance delivery organization that operationalizes these differentiators at scale.
This role will unify delivery and customer success into an integrated engine that drives measurable outcomes, strong margin performance, and exceptional client lifetime value. Reporting to the executive leadership team, this leader will manage Delivery Ops & Finance, TPM, and Engagement Management, ensuring that every engagement reflects the full power of InRhythm's delivery excellence.
Role Summary
The Sr. Director of Delivery & Customer Success is a senior leadership role responsible for scaling the full client engagement lifecycle from delivery execution to customer success and expansion.
This leader will build and operationalize a high-performance delivery and customer success organization, ensuring predictable, profitable, and differentiated client outcomes by embedding InRhythm's proprietary delivery frameworks and learning culture at the core of every engagement.
They will oversee three critical functions:
Engagement Delivery Operations from NPS Scores to financial operations
Technical Program Management (TPM) which are custodians of thought leadership, Propel L&D, HVPD methodology, Playbook, and Spark Pulse
Overseeing the Engagement / Customer Success Managers
This role demands the ability to scale quickly, align multiple functions around a unified delivery strategy, and drive excellence through structure, accountability, and leadership.
Key Responsibilities
Scale Delivery & Customer Success with Differentiation
Architect and scale a repeatable, high-impact delivery model that integrates InRhythm's differentiators which include thought leadership, Propel learning & development, HVPD methodology, Playbook, and Spark Pulse.
Ensure every client engagement is executed with discipline, consistency, and measurable impact.
Create a flywheel of delivery excellence where customer success, operational rigor, and learning culture reinforce each other.
Customer Success as a Growth Engine
Build and lead a customer success organization focused on retention, expansion, and value realization.
Partner with Sales and Practices to translate delivery outcomes into upsell and cross-sell opportunities.
Define and monitor customer health and engagement KPIs, intervening early to mitigate risk and drive long-term growth.
TPM-Led Differentiation & Execution
Directly manage the TPM team and ensure the execution backbone of InRhythm's proprietary differentiators:
Thought Leadership: Ensure engagements embed best-in-class engineering practices and market-leading insights.
Propel (Learning & Development): Drive continuous upskilling of client and internal teams.
HVPD Methodology: Enforce disciplined, measurable, and scalable engineering execution.
Playbook: Operationalize delivery frameworks across all engagements for consistency and predictability.
Spark Pulse: Leverage internal feedback loops and data to continuously improve delivery quality and client satisfaction.
Partner with TPMs to ensure delivery teams execute work and elevate the client experience.
Operational Excellence
Oversee Delivery Ops to ensure healthy margins, meet margin KPIs, and utilization goals are consistently achieved.
Build and scale operational cadences (L10s, QBRs, dashboards) that provide real-time visibility into delivery health.
Collaborate cross-functionally with Talent Acquisition, Practices and People Operations to align delivery capacity with pipeline and growth targets.
Leadership & Strategic Enablement
Build and lead a high-performing, scalable team with clear ownership across delivery, TPM, and customer success functions.
Serve as a strategic voice in company planning, translating vision into operational and customer-facing execution.
Champion a culture of speed, accountability, excellence, and learning.
Qualifications
15+ years of experience in delivery leadership, professional services, or customer success in a high-growth consulting or services environment.
7+ years in delivery leadership roles within IT consulting.
Proven track record of building scalable delivery engines with measurable impact on revenue and retention.
Strong financial and operational acumen: able to manage margin, utilization, and forecasting at scale.
Direct experience managing enterprise delivery operations, including resource management, TPM, and engagement leadership.
Demonstrated ability to embed thought leadership, learning & development, and standardized delivery playbooks into active engagements.
Exceptional leadership and change management skills; comfortable with rapid scale and ambiguity.
Strong operational mindset with proven margin, utilization, and forecasting accountability.
Track record of mentoring delivery leaders and enforcing delivery discipline.
High emotional intelligence and executive presence.
What Success Looks Like in 12 Months
InRhythm's differentiators are consistently embedded in every client engagement, creating a signature experience and measurable value.
The delivery and customer success organization operates with speed, clarity, and discipline, enabling revenue growth and retention.
TPMs act as force multipliers delivery customer success excellence while driving thought leadership, learning, and HPVD excellence.
Delivery metrics are predictable, margins are healthy, and customer health scores are strong.
The delivery engine is scalable, repeatable, and measurable, supporting aggressive growth targets.
VP, Apparel Sourcing
Associate director job in Irving, TX
Bioworld Merchandising is a leading design and distribution company of licensed and private label apparel, headwear & accessories to all retails channels. We collaborate with some of the most widely recognized brand and retail partners in the world. Employees of Bioworld consider it to be an honor and a privilege to be part of the hottest, most creative, dynamic company in the industry! We are seeking skilled candidates who are excited to join this amazing team!
We Believe in Great Brands:
Our goal is to translate the brand story into product that is as innovative and distinctive as the brand itself.
Creative Culture:
Our multi-disciplinary team brings to our brand partners a unique mix of creative product design paired with merchandising expertise. We prize collaboration and believe innovation comes from a diversity of creative ideas.
We are the Market:
Our team believes in full immersion to gain insight into retail markets, contemporary culture and consumer reaction.
Bioworld is seeking a VP, Apparel Sourcing to lead the end-to-end sourcing and supply chain strategy for our wholesale and off-price apparel business, including key customers such as Walmart, Mid-Tier Department Stores (Macy's, Kohl's, JCPenney, Belk, Dillard's), Off-Price Channels (Ross, Burlington, TJ Maxx), and Subscription services (Stitch Fix). The primary focus will be on Walmart, while also supporting all apparel categories including women's, infant, toddler, boys, and girls.
This role will oversee sourcing, production, vendor management, inventory, and distribution, ensuring alignment with brand, quality, margin, and seasonal launch goals. The Apparel Sourcing Manager will collaborate cross-functionally with design, merchandising, planning, and operations teams to deliver high-quality products on time and within budget.
This is not a hybrid or remote work environment. Expectations are to be on site daily for the business needs. The work environment is an Office and Warehouse setting with travel overseas to supplier sites and trade shows.
Strategic Supply Chain & Sourcing Management
Lead end-to-end sourcing strategy for all apparel categories, balancing speed-to-market, cost, quality, and compliance.
Develop and execute long-term sourcing plans for full-price and off-price channels.
Identify, negotiate, and manage a global vendor matrix across multiple geographies.
Oversee cost engineering, fabric/trim development, MOQ management, and capacity planning.
Stay ahead of market trends, country-of-origin shifts, and geopolitical risks impacting global sourcing.
Vendor & Supplier Relations
Build and maintain strong relationships with factories and suppliers, negotiating costs, terms, and production capacity.
Ensure vendors comply with quality, social responsibility, testing protocols, and children's product safety standards (CPSIA compliance).
Partner with leadership across design, merchandising, and operations to align sourcing strategies with business goals.
Production & Inventory Management
Oversee seasonal production planning and delivery timelines to ensure timely product launches.
Review samples, tech packs, and production documents to ensure factory readiness.
Monitor inventory and distribution to optimize cost, efficiency, and product availability.
Team Leadership & Collaboration
Provide leadership, mentorship, and direction to the sourcing and production teams.
Foster a culture of collaboration, accountability, and continuous improvement.
Work cross-functionally to support product development, seasonal collections, and assortment strategies.
Data-Driven Decision Making:
Utilize data analytics to forecast demand, optimize inventory levels, and identify cost-saving opportunities.
Prepare reports and KPIs to track supply chain performance and present insights to leadership.
Qualifications:
Bachelor's degree in Business Administration or a related field.
8+ years of experience in sourcing and production management within the apparel industry, with at least 3 years in a leadership role.
Deep understanding of wholesale distribution networks and global sourcing.
Strong negotiation, costing, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Exceptional leadership and communication abilities.
Ability to travel 20 % of time.
Director, Military Affairs Service - Army
Associate director job in Plano, TX
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
The Opportunity
We are seeking a Director of Military Affairs - Army with extensive staff and leadership experience at a major military command or higher headquarters. The ideal candidate should possess in-depth knowledge of military leadership structures and installation functions, as well as Army active duty and Reserve Forces programs. This position requires the ability to work weekends and long hours, with at least 120 days of travel per year. Additionally, candidates should have 10 or more years of experience in military community engagement, program development, and advocacy.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
Advises the planning, execution, and analysis of Military Affairs service strategies. Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives.
Provides consultation and execution support to USAA National Platform issues. Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys.
Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces.
Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities.
Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities. Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps.
Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership.
Represents USAA at selected public events engaging the military community.
Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues. Responsible for the coordination with the Military Affairs field team for trips to military installations.
Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience.
Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners.
Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience engaging the military community to include outreach and relationship building, program development and delivery, and community engagement and advocacy.
3 years of direct team lead or management experience required.
20 years of experience serving in the Armed Forces; attendance at the DOD Keystone Course (Enlisted) or Command and General Staff College (Officer).
Proven track record of managing distributed teams and delivering measurable results in a fast-paced environment.
Strong leadership, communication, and interpersonal skills
Strong discernment, and ability to balance critical thinking with practical implementation skills. Analytical approach with the ability to interpret data and make data-driven decisions.
Experience working with clients/customers to realize business issues and develop a strategy for the business's direction from the gathered insights.
Demonstrated understanding of tactical, operational and planning, program development and project tracking, and an ability to build and understand business metrics.
Possession of Military ID card required.
What sets you apart:
Military assignment serving in a senior military leadership position.
Staff and leadership experience serving at a major military command or higher headquarters.
Extensive knowledge of military leadership structure and military installation functions.
Extensive knowledge of Army active-duty military, and Army Reserve Forces programs and services.
Ability to work weekends in support of Army active-duty, and Army Reserve Force activities as necessary.
Ability to work long hours and travel a minimum of 120 days per year to include extended overnight trips to include weekends.
10-years or more experience engaging the military community.
Compensation range: The salary range for this position is: $127,310 - $243,340.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Auto-ApplyLeadership - Director of Transplant Services
Associate director job in Dallas, TX
Perm - Director of Transplant Services (Days) - Dallas, TX
Permanent - Leadership
Specialty: Director of Transplant Services
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Shifts: Days
Compensation
Hourly Range: $61.06 to $103.85
Job Summary
The Director of Transplant Services leads the operational, clinical, and strategic direction of the transplant program at Dallas TX. This role ensures seamless integration of services, program growth, quality outcomes, and compliance with accreditation standards. The director collaborates with medical leadership to develop, implement, and monitor a person-centered care model and community outreach initiatives. This position involves managing teams, improving care pathways, and optimizing patient access and engagement.
Key Responsibilities
Partner with the Program Medical Director to lead operational and strategic initiatives across the transplant service line.
Implement clinical best practices, standardized documentation, and enhanced care coordination.
Develop and oversee innovative care models to improve patient outcomes and reduce variations in care.
Foster strong communication and collaboration across Parkland Health and community partners.
Streamline and standardize processes to ensure reliability, sustainability, and improved access to care.
Maintain and strengthen program accreditation and regulatory compliance.
Facilitate multidisciplinary team meetings with nursing and medical leadership.
Participate in quality initiatives, certifications, and credentialing activities.
Support involvement in CMS Innovation programs and alternative payment models.
Build community partnerships to enhance access to resources and patient engagement.
Represent Parkland in state and national transplant organizations and conferences.
Required Skills & Abilities
Strong understanding of transplant program standards, accreditation requirements, and data platforms
Expertise in clinical operations, program evaluation, and outcome management
Excellent communication skills across clinical and administrative teams
Ability to manage multiple operational teams and execute strategic goals
Strong leadership, staff development, and team motivation skills
Experience with community engagement and patient-centered care
Fiscal management knowledge (budgets, grants, personnel)
Strong writing skills for reports, grants, and educational materials
Proficient in Windows-based software (Word, Excel, database systems)
Education & Experience Requirements
Education (Required)
Master's degree in nursing, Business Administration, Health Administration, or related field
Experience (Required)
8+ years professional experience in:
Transplant Services
Peritoneal Dialysis operations
Benefits
Medical, Dental, Vision
Life Insurance
Disability Coverage
Flexible Spending Accounts
*Offered pay rate will be based on education, experience, and healthcare credentials.
Pride Health provides a comprehensive benefits package, including medical, dental, and vision insurance, flexible spending accounts, company-paid life and long-term disability insurance, and optional supplemental life insurance for employees, spouses, and children. Additional perks include short-term disability, accident and critical illness coverage, identity theft protection, a 403b retirement plan, and tuition reimbursement of up to $4,000 annually for full-time employees.
Interested? Apply now!
About Pride Health
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Director of Cloud Productivity & Identity - Microsoft Services
Associate director job in Grapevine, TX
Director, Cloud Productivity & Identity (Microsoft Services)
The Director of Cloud Productivity & Identity is the program leader responsible for the operational excellence, strategic direction, and continual modernization of all Microsoft-based cloud productivity and identity services. This role oversees internal and client Microsoft 365 (M365) tenants, SharePoint Online, Teams, Intune, Entra ID, Copilot for Microsoft 365, and CSP licensing services (resell, direct, and distributor/VAR-based).
As a senior leader, the Director owns the Cloud Productivity & Identity service portfolio, ensures high-quality project and operational delivery, and drives our Microsoft partnership strategy including attainment of Microsoft designations, partner scorecard improvement, engineer upskilling, and alignment to the latest Cloud Partner Program requirements. This position manages a small team of engineers and architects, serves as a thought leader in collaboration and identity modernization, and is deeply engaged in pre-sales activities, pipeline development, SOW creation, and technical presentations to clients and internal stakeholders.
Key Responsibilities
Strategic Drive & Service Ownership
Define and execute the strategic vision for Microsoft cloud productivity, identity, and modern work offerings across client base and internal environment.
Own the full Cloud Productivity & Identity service catalog including M365, Teams, SharePoint, Intune, Entra ID, Microsoft Secure Score, Copilot, file storage & sharing, and related integrations.
Develop multi-year product roadmaps, standards, and best practices aligned with Microsoft's Modern Work and Security architectures.
Oversee governance of internal Microsoft tenants across multiple business entities and partner tenants.
Operational Oversight & Delivery Excellence
Lead and mentor a small team of engineers responsible for project delivery, escalation support, tenant administration, operational automation, and service improvements.
Ensure consistent delivery quality, adherence to SLAs, and optimization of client environments (Secure Score, configuration baselines, governance posture).
Establish and maintain operational KPIs, SOPs, service health reporting, and continuous improvement programs.
Drive standardization of Intune device management, identity lifecycle workflows, and M365 security/compliance policies across clients.
Microsoft Partnership & Designations
Own Microsoft partnership strategy across multiple partner tenants and identity domains.
Lead efforts to achieve and maintain Microsoft solution designations and specializations (Modern Work, Security, etc.).
Create internal certification pathways and support engineering readiness to improve partner scorecard metrics.
Act as the liaison with Microsoft account teams, distributors, VAR partners, and ecosystem vendors.
CSP Licensing & Commercial Management
Oversee CSP licensing operations (direct and indirect), including pricing strategy, quoting, license optimization, margin protection, reconciliation, and lifecycle management.
Guide account managers and clients in selecting appropriate licensing bundles, Copilot entitlements, and compliance-aligned SKUs.
Manage multi-tenant license governance and ensure contractual alignment with Microsoft and distributors.
Pre-Sales, Pipeline Development & Client Engagement
Partner with sales, account management and partners to scope client initiatives, provide solution recommendations, and influence pipeline strategy.
Facilitate pre-sales discussions, technical discovery calls, and conduct client-facing presentations.
Compose and review Statements of Work (SOWs), proposals, and strategic roadmaps for collaboration, identity, and modern work engagements.
Represent the practice as an executive sponsor during key client interactions.
Innovation, Automation & Integration
Drive automation capabilities for tenant provisioning, configuration baselines, license workflows, identity lifecycle, Teams/SharePoint governance, and monitoring.
Evaluate, implement and manage third-party tools for M365 management, migrations, licensing, backups, and reporting.
Lead adoption of Microsoft Copilot and AI-enabled productivity features across clients and internal operations.
Champion integration strategies using Graph API, PowerShell, Intune APIs, Entra Verified ID, and M365 ecosystem tools.
Required Qualifications
10-15+ years of progressive IT leadership experience, ideally within a Managed Services Provider or consulting environment.
Deep expertise across the Microsoft 365 and Entra ID ecosystem including:
Tenant administration and architecture
Teams + SharePoint Online (modern collaboration)
Microsoft Intune and device management
Entra ID identity governance, MFA, conditional access
Microsoft Secure Score & M365 security/compliance controls
Copilot readiness and enablement
Strong understanding of CSP licensing models (direct, indirect, VAR), invoicing, and commercial governance.
Experience managing engineers or architects in a high-velocity services organization.
Proven ability to participate in sales cycles, craft SOWs, and deliver compelling technical presentations.
Experience with complex multi-tenant environments and Microsoft partner programs.
Strong communication, executive presence, and client-facing leadership skills.
Preferred Qualifications
Microsoft certifications such as: MS-102, SC-300, SC-100, AZ-305, Teams Administrator, Security Administrator (or equivalent), Microsoft Solutions Partner/Designation experience
Background in Zero Trust principles, M365 security architecture, and identity governance automation.
Experience building cloud practice offerings or service lines within an MSP or consultancy.
Familiarity with migration tooling (SharePoint migration tools, third-party suites, identity migration utilities).
Strategic thinking and the ability to translate vision into an executable roadmap.
Strong mentoring, coaching, cross-functional collaboration, and people development skills.
Business acumen with the ability to balance technical, financial, and operational considerations.
High ownership mindset with bias for improving service quality, automation, and security posture.