Field Account Representative
Billing specialist job in Salt Lake City, UT
We're looking for a Field Account Representative to provide reliable on-site account support across multiple manufacturing locations. You will be the primary liaison between our customers, vendors, and internal teams-managing repair requests, processing industrial parts, and ensuring all communication and data entry are handled accurately and efficiently.
This field-based role requires daily travel between manufacturing facilities. You will work directly inside customer plants, coordinating repair activity, gathering information, and maintaining organized, real-time workflow updates. A car and phone stipend will be provided.
Key Responsibilities
Visit assigned customer sites on a regular schedule within a 50-mile radius.
Serve as the primary on-site contact, building strong working relationships across each location.
Process incoming industrial machine parts that require repair.
Identify failed components and gather necessary information for repair entry.
Accurately enter all part details into the ERP system (training provided).
Communicate repair status updates, quote information, and next steps to the customer.
Coordinate with internal teams (operations, service, logistics) to ensure repairs move quickly and accurately.
Communicate regularly with customers to ensure expectations are met and issues are resolved promptly.
Identify opportunities to improve workflow efficiency or customer satisfaction.
Maintain accurate logs of repairs, parts processed, and customer interactions.
Provide weekly updates on activity, trends, and items requiring follow-up.
Travel daily between customer locations.
Manage your schedule effectively to support multiple sites while maintaining consistent service and communication.
What Success Looks Like
You maintain a consistent, reliable presence across all assigned customer sites.
Repair requests are processed accurately and entered with minimal errors.
Communication between the customer and AH Group remains smooth and proactive.
Repair turnaround times stay on track because issues are identified early.
Customer feedback reflects professionalism and responsiveness.
Parts, logs, and documentation are organized and current.
You independently manage your field schedule effectively.
Opportunities to improve workflows or customer satisfaction are identified and shared regularly.
Qualifications
Strong communication skills (in person, email, and phone).
Highly organized with strong attention to detail.
Ability to work independently and manage a rotating field schedule.
Comfortable working inside industrial/manufacturing environments.
Ability to perform light physical tasks involved in handling parts.
Experience with ERP software is a plus (training provided).
Valid driver's license and clean driving record.
Experience in industrial, repair, operations, logistics, or customer-facing roles preferred.
Compensation & Benefits
Base salary: $55,000-$60,000
+ Monthly Sales bonus incentive
Car & phone stipend provided
Standard AH Group employee benefits
Requirements- Standard Company background check, customer facilitated background check, and pre-employment screening.
Billing and Invoicing Specialist
Billing specialist job in Salt Lake City, UT
We are seeking a detailed-orientated and organized Billing Specialist to join our Logistics team The ideal candidate will be responsible for managing billing processes, ensuring accuracy in the processing of carrier invoices, POD's, Load confirmations, understanding of accounts payable and receivable, and maintaining strong communication with external clients and internal departments. This role requires attention to detail and multi-tasking, and willingness to learn new skills.
Duties
Manage and process daily carrier invoices both on the U drive & Tailwind program
Ensure order is completed correctly, Etc.. PO#, branch, location, & driver
Perform data entry tasked to maintain up-to-date billing information
Analyze billing discrepancies and resolve issues through effective communication with carrier's and factoring companies
Ensure timely and accurate production of invoices and reconciled for month-end billing
Maintain required documents for setting up new carriers. W9, COI, NOA's, and carrier packets.
Utilize analysis skills to prepare reports on billing activities and account status
Apply vendor payments and customer payments daily
Open communication with dispatchers and team leaders.
Cross-train with other members of billing team to ensure coverage during vacation
Qualifications
Experience in working with different software, Tailwind, SAP, & Excel an assets
Strong analytical skills with the ability to understand to find and correct discrepancies
Excellent data entry skills with a focus on accuracy and detail
Understanding of accounts payable & receivable
Strong ability to communicate requirements from other divisions
Comfortable creating weekly reports AR aging/AP aging's, and disbursements
Collaborate new ideas for efficiencies
Able to work in fast paced environment
Knowledge and understanding of Logistics and brokering, both internally and externally
Job Type: Full-Time
Auto-ApplyRCM Biller-In Person
Billing specialist job in American Fork, UT
Join Platinum Dental Services as an RCM Biller - Be the Expert Behind Every Paid Claim!
Why You'll Love Working with Us:
Comprehensive Health Insurance - Medical, Dental, and Vision (for full-time employees working 30+ hours/week)
401K Plan - With a 3% company match to support your long-term financial goals
Paid Time Off - 1 week of PTO to help you recharge
Paid Holidays - 6 paid holidays per year
Bonus Opportunities - Rewarding your accuracy and consistency in claims resolution
Schedule:
Monday - Friday (on-site only - not a remote position)
About the Role: Revenue Cycle Management Biller (Insurance Claims
Focus)
Platinum Dental Services is seeking a detail-driven and tenacious RCM Biller to join our
insurance team. This position is centered around working outstanding insurance claims and
posting insurance-generated revenue. You'll be the financial engine behind accurate collections,
clean ledgers, and closed claims.
If you thrive in claim resolution, understand the urgency of AR follow-up, and enjoy solving
complex billing puzzles- this is the role for you.
Why Platinum Dental Services?
At Platinum, we don't just fill roles-we build careers. We're a fast-paced, goal-oriented support
organization that gives you the resources and support to grow your billing expertise, improve
your accounting skills, and make a real difference for the dental practices we serve. This is an
opportunity to master dental RCM processes and build a long-term future in healthcare
accounting.
Ready to take your claims skills to the next level?
Apply now and help drive success- one claim at a time
Requirements
Your Key Responsibilities Will Include:
Claim Follow-Up: Aggressively work aged and denied claims by identifying issues, appealing denials, and ensuring timely resubmission when needed.
Account Analysis: Review and reconcile outstanding balances and EOBs to ensure proper insurance adjudication.
Insurance Payment Posting: Accurately post insurance payments and adjustments to patient accounts in accordance with insurance contracting.
Documentation & Notation: Maintain detailed notes in the practice management system to track claim status, communication, and resolutions.
Collaboration: Communicate with dental offices, providers, and insurance companies to obtain necessary documentation or clarify billing details.
What We're Looking For:
Strong Experience in Insurance Claims Resolution (dental preferred, medical accepted)
Proficiency in Reading EOBs and accurately identifying discrepancies in patient account balances.
Excellent Problem-Solving and Critical Thinking Skills
Strong Attention to Detail and a commitment to clean account management
Clear and Professional Communication Skills - both written and verbal
Ability to Stay Organized While Managing Multiple Insurance Carrier Claims across 40+ offices.
Salary Description $18-$20/hour
Billing Clerk
Billing specialist job in Pleasant Grove, UT
About Us
Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient's unique needs. Our providers are leaders in personal injury and workers' compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.
Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.
Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.
Job Duties (duties may vary based on region and location)
Assistance with prepping Physician, Medications, and DME Billing to include
Verifying billing is received (and scanned) for each scheduled patient (per day and provider)
Verifying LIBC-9's are included (and creating/printing if any are missing), for all WC patients
Alphabetizing bills (per day and provider)
Printing dictations (per day and provider)
Requesting any missing dictations from provider
Renaming and printing Dr. Leiberman's EMGs/Procedures
Matching bills with all supporting docs once charges are entered and bills printed (per day and provider)
Mailing/faxing of bills, and scanning completed faxed bills
Assistance with Rehab Billing
Assist with printing Rehab bills and exporting/printing corresponding notes
Assistance with mailing/faxing of all Rehab bills, and scanning completed faxed bills
A/R-Collections Assistance
Updating green sheets
Downloading WCAIS correspondence (WC)
Assisting with Reconsiderations for partially paid bills
Assisting with Rebilling accounts
Assisting with billing exhausted MVA accounts to personal health insurance
Assist with billing out “Insurance Pending” accounts
Assist with following-up on medical cases
Back-up support for UR records requests (WC)
Back-up payment posting support (ie personal health insurance EFTs, medical records payments, month end help as needed)
Reviewing denials for exhausted MVA's and any other pertinent correspondence to be brought to collectors' attention for review/follow-up
Intake/Medical Records Assistance
Monitor incoming records request, and distribute to appropriate office
Scanning and saving all Glenolden records requests, and sending records to requesting party via mail, fax, or email
Invoicing of all Glenolden records requests
Review and distribute incoming faxes to appropriate staff
Back-up support for deposition scheduling
Assist with deposition records preparations
Creating new MVA/WC/PI charts for new patients
Minimum Requirements
High school diploma or GED equivalent
Additional Skills/Competencies
Ability to maintain a strong confidentiality profile
Ability to form interpersonal relationships (i.e. establish rapport with others)
Ability to manage time effectively by setting priorities
Physical/Mental Requirements
Sitting, standing, walking, reaching above shoulder length, working with body bent over at waist, working in kneeling position, climbing stairs, climbing ladders, working with arms extended at shoulder length, lifting max. of 20 lbs.
Diversity Statement
Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.
Experienced Medical Biller
Billing specialist job in Salt Lake City, UT
Job Description
Grow Your Career with CE Medical Group - Join Our Medical Billing Team! Are you an experienced Medical Biller looking to take the next step in your career? CE Medical Group is a national leader in Revenue Cycle Management, and we're expanding our in-office team in Salt Lake City, Utah.
For over 16 years, we've partnered with physician practices across the country to deliver exceptional billing services. We pride ourselves on our collaborative work environment, top-tier customer service, and a team culture that feels like family.
Why You'll Love Working Here
100% Employer-Paid Health Insurance
Dental, Vision, & Life Insurance
10 Days PTO + 11 Paid Holidays
401(k) with Employer Match
Optional 4/10 Work Schedule
Monthly Performance Bonuses
Vacation Rollover
Fun Office Culture & Events
Growth Opportunities - We Promote from Within
Your Role
As a Medical Biller, you'll be a key part of our billing operations team. You will:
Accurately code and bill medical claims
Post payments and resolve denied claims
Provide excellent customer service to patients and clients
Support training and mentorship of new team members (future leadership potential!)
What We're Looking For
2+ years of medical billing experience (required)
High school diploma or equivalent
Strong communication and problem-solving skills
A team-oriented attitude and positive approach
Additional Details
Schedule: Monday-Friday, 40 hours/week
Location: On-site in Salt Lake City, UT (must be able to relocate before starting)
Pay: $20-$25/hour (DOE) + Monthly Bonuses
Ready to Join Us?
If you're passionate about healthcare, thrive in a team setting, and want to grow with a company that truly values its employees, we'd love to hear from you. Apply today and grow your career with CE Medical Group!
Job Posted by ApplicantPro
Billing and Denials Specialist
Billing specialist job in Draper, UT
Job DescriptionGadzoom Health is a growing Medical Directorship Group dedicated to providing exceptional care to patients in skilled nursing facilities. We are committed to delivering high-quality services and improving the health outcomes of our patients. Our team consists of skilled professionals who are passionate about making a difference in the lives of others.
We are seeking a proactive and solutions focused Billing and Denials Specialist to generate and submit claims, manage denials, and support timely reimbursement for our services across skilled nursing facilities in multiple states. This role will report to the Director of Revenue Cycle Management while handling initial claim submission and resolving unpaid claims through appeals and corrections.
This position is a full-time, in office role with the potential to transition to a hybrid schedule at the discretion of the manager.
Key Responsibilities:Billing and Claim Management
Complete accurate and timely charge entry
Prepare and submit clean claims in accordance with payer and regulatory guidelines
Monitor unpaid or rejected claims and perform AR follow up as needed
Manage and maintain team access to insurance portals for claims and eligibility functions
Review EOBs and remittances to determine denial causes and next steps
Denials Review and Resolution
Manage denials from identification through resolution
Prepare and submit appeals with correct documentation and coding support
Correct claim errors and complete timely resubmissions
Collaborate with providers when documentation is missing or unclear
Identify denial trends and share insights to strengthen workflows
Compliance and Data Integrity
Maintain accurate billing and denial records within internal systems
Ensure compliance with payer rules and billing regulations
Audit denied claims to reduce repeat errors and improve clean claim rates
Support reconciliation efforts to ensure payment accuracy
Cross Functional Collaboration
Work closely with the Billing team on denial strategies and resolution
Partner with SNFs and administrative teams to gather documentation or information
Escalate complex denial issues to the Director for provider or facility involvement
Communicate payer updates and documentation requirements to internal teams
Helpful Knowledge, Skills and Abilities:
Medical billing and denial management experience
preferred
In depth knowledge of claim submission, adjudication, and denial workflows
Expertise in denial management, appeals, EOB interpretation, and payer policies
Familiarity with CPT, ICD 10, HCPCS codes, and modifiers
Strong analytical ability to identify denial trends and root causes
Knowledge of Medicare, Medicaid, and commercial payer rules
Familiarity with medical terminology, HIPAA, and EHR systems
Proficiency in Microsoft Excel, Outlook, and Word
Highly organized with strong attention to detail
Strong written and verbal communication skills
Ability to maintain confidentiality and work independently
Benefits:
Comprehensive benefits package including health insurance, dental, vision, and more
Health savings account
Paid time off plus six company paid holidays
Opportunities for professional development and career advancement within a growing healthcare organization
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Billing and Collections Representative
Billing specialist job in Sandy, UT
Job Description
At Yessio LLC, we're hiring a spirited and attentive person to join us in our call center and provide great customer service as a full-time Billing and Collections Representative! This is an entry-level opportunity where you can learn how to respectfully handle financial conversations and gain valuable skills in a supportive, remote environment. We have offices in Sandy and St. George, UT, and can hire remotely throughout the state, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City!
Get ready to advance your career with a wide range of benefits and perks, including:
Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days
Paid time off
Paid holidays
Health and dental benefits
Monthly employee recognition lunches
Company barbeques
Remote flexibility
Monthly team motivation contests
Weekly coaching sessions and paid training
Spacious work area and desks
Our main office is across the street from the Center Street Trax station
Join us now and embark on an exciting remote financial journey!
QUALIFICATIONS
We're looking for someone who can work from Monday - Friday, 8:00 am - 4:30 pm and who meets these criteria:
High school diploma or equivalent
Fluent English communication skills and phone etiquette
Computer proficiency and basic math skills
Positive attitude, desire to learn more, and good attendance
WHAT TO EXPECT
As an entry-level Billing and Collections Representative, you make a real difference for our business and our customers. Customer service is your top priority as you answer incoming phone calls, make outbound ones, respond to questions, and speak with clients about delinquent payments. With a respectful attitude, you talk to customers about overdue bills and work with them to resolve their payments. You process payments, verify banking and employment information, and make sure accounts are properly updated. With your positive attitude and customer service skills, you help create lasting connections.
WHO WE ARE
Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture.
HOW TO APPLY
You're only one short initial application away from taking your first steps toward this rewarding entry-level position. Apply to be our remote Billing and Collections Representative and become a vital part of our financial matters!
Billing and Collections Representative
Billing specialist job in Salt Lake City, UT
At Yessio LLC, we're hiring a spirited and attentive person to join us in our call center and provide great customer service as a full-time Billing and Collections Representative! This is an entry-level opportunity where you can learn how to respectfully handle financial conversations and gain valuable skills in a supportive, remote environment. We have offices in Sandy and St. George, UT, and can hire remotely throughout the state, including Price, Logan, Cedar City, St. George, Provo, and Salt Lake City!
Get ready to advance your career with a wide range of benefits and perks, including:
Pay period bonuses, monthly bonuses, and a sign-on bonus after the first 90 days
Paid time off
Paid holidays
Health and dental benefits
Monthly employee recognition lunches
Company barbeques
Remote flexibility
Monthly team motivation contests
Weekly coaching sessions and paid training
Spacious work area and desks
Our main office is across the street from the Center Street Trax station
Join us now and embark on an exciting remote financial journey!
QUALIFICATIONS
We're looking for someone who can work from Monday - Friday, 8:00 am - 4:30 pm and who meets these criteria:
High school diploma or equivalent
Fluent English communication skills and phone etiquette
Computer proficiency and basic math skills
Positive attitude, desire to learn more, and good attendance
WHAT TO EXPECT
As an entry-level Billing and Collections Representative, you make a real difference for our business and our customers. Customer service is your top priority as you answer incoming phone calls, make outbound ones, respond to questions, and speak with clients about delinquent payments. With a respectful attitude, you talk to customers about overdue bills and work with them to resolve their payments. You process payments, verify banking and employment information, and make sure accounts are properly updated. With your positive attitude and customer service skills, you help create lasting connections.
WHO WE ARE
Established in 2011, we are a family-owned business services vendor for various companies that need assistance with their operations and sales teams. Our clients rely on the excellent service that we provide. We care deeply for our employees and treat them like family. We value high-performing employees and offer incentives and bonuses for great work. We also offer great benefits, ongoing paid training, and a positive work culture.
HOW TO APPLY
You're only one short initial application away from taking your first steps toward this rewarding entry-level position. Apply to be our remote Billing and Collections Representative and become a vital part of our financial matters!
Patient Billing Specialist
Billing specialist job in Salt Lake City, UT
Job DescriptionDescription:
Mountain Land Physical Therapy is seeking a full-time Patient Billing Specialist to join our Revenue Cycle Management team at our home office in Cottonwood Heights, Utah. This is a great opportunity to develop your career in the healthcare industry with a growing company that will support your personal and professional goals.
The role of the Patient Billing Specialist is vital in assisting the RCM Director to ensure accurate patient billing and timely collections at Mountain Land. This role supports our mission of exceeding team members' and patients' expectations by addressing patient inquiries with empathy, proactively resolving collection issues, and providing clear and precise explanation of charges, claims, and payment policies.
What Does Your Role Look Like?
Manage and review patient accounts
Follow up on outstanding balances
Address patient billing inquiries
Resolve billing discrepancies
Collaborate with patients and RCM team members
Ensure accuracy, confidentiality, and timely billing processes
Why Choose Us?
Supportive, collaborative, service-oriented work environment
Opportunity to directly impact patient satisfaction
Work with a team committed to integrity and clear communication
Contribute to organizational excellence and high-quality patient experiences
Pay Range: $19/hr - $20/hr
Hours & Benefits: Full-time (M-F - possible 4 10s - 7am to 7 pm).
Eligible to receive medical, dental, vision, and life insurances, as well as 401k, PTO and wellness incentives. Benefits add roughly 20-30% additional income to the above pay range.
Location: Cottonwood Heights, Utah, with occasional opportunities to work remotely
if living in Utah
.
Requirements:
Experience in patient billing, account management, or collection activities
Ability to efficiently problem-solve
Commitment to maintaining accuracy, compliance, and confidentiality
Strong communication skills to handle sensitive financial discussions with patients
Medical Billing Certification preferred
Billing Specialist
Billing specialist job in Salt Lake City, UT
A billing specialist is responsible for assisting pharmacy staff in collecting, posting, and managing account
payments. He/she will proactively initiate and conduct collection activity on all accounts, working closely
with other pharmacy staff regarding the release and delivery of new orders, payment status and collection
efforts. He/she will work continuously to reduce aging receivables.
Pharmacy Billing Specialist Duties:
Performs all billing entry operations.
Posts payments to customer accounts and manages bank deposit reconciliation.
Manages 3rd party and private pay aging accounts efficiently.
Manages billing, pricing, cycling and reporting for Cubex.
Collaborates with long-term care facilities to collect accurate patient insurance and
census information.
Calls insurers, responsible parties and appropriate others to follow up on rejected claims
and garner accurate insurance information.
Ensures the proper billing of Medicaid, Medicare, private pay and 3rd party insurances.
Researches 3rd party discrepancies in a timely manner.
Processes, reviews, and sends out monthly statements efficiently.
Answers all incoming calls related to billing issues.
Resolves all billing issues or forwards to appropriate authority as needed.
Makes collection calls for outstanding invoices.
Provides estimated costs of medications to long-term facility administrators for new admits.
Verifies all insurance information.
Works with pharmacy staff in diagnosing problems to develop solutions to increase productivity.
Maintains strictest confidentiality adhering to all HIPPA Guidelines & Regulations.
Performs other duties and responsibilities as required and/or assigned.
Billing Specialist
Billing specialist job in Salt Lake City, UT
This position is responsible for following patient accounts through the entire billing process from eligibility to completion of payment process. Providing medical billing and collection processes by verifying eligibility and benefits, obtaining preauthorization, entering medical codes, requesting payments and resolving account issues. Qualifications Three years medical billing experience or equivalency required. Thorough knowledge of entire billing process, demonstrated computer skills, human relations and effective communication skills are also required. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Responsibilities
Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Essential Functions 1. Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments. 2. Uses appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution. 3. Performs account analysis for claim acceptance, rejection, or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date. 4. Satisfies all University of Utah requirements regarding procedural, operational and compliance training and updates. 5. Maintains expected productivity and quality standards including working all daily, weekly and monthly reports timely and accurately. 6. Makes appropriate corrections to accounts during the collection cycle. 7. Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients, affiliates, providers, administrators, employees, co-workers, insurance representatives, vendor representatives, attorneys and other stake holders. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead.
Minimum Qualifications
Three years medical billing experience and one year of coding experience using ICD -10-CM or equivalency required. Thorough knowledge of entire billing process, demonstrated computer skills, human relations and effective communication skills are also required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Billing Specialist - In Office
Billing specialist job in Woods Cross, UT
Billing Specialist - Healthcare Industry/Revenue Cycle Management Team - In Office Schedule: Monday-Friday, 8-hour shifts (flexible start time: 8-5 or 9-6)
About the Role
We are seeking an experienced Billing Specialist to join a dynamic healthcare team and support revenue cycle operations. This role is ideal for someone with strong billing experience who can hit the ground running and ensure accurate and timely claim submissions.
Key Responsibilities
+ Submit approved claims and ensure proper acceptance.
+ Research, resolve, and resubmit denied claims; interpret EOBs from insurance carriers.
+ Investigate and resolve billing and collections issues, including claim rejections.
+ Compile and re-submit claims based on office and clinical data.
+ Validate claims and correct errors for clean submission via EMR and billing software.
+ Employ effective billing techniques to resolve edits and denials.
+ Manage accounts receivable reports and ensure successful revenue collection.
+ Conduct monthly variance reviews for assigned locations.
+ Assist callers professionally and provide excellent customer service.
+ Collaborate with management and revenue cycle teams to improve processes.
+ Send appeals and resolve disputed balances as needed.
Required Qualifications
+ 1+ year of billing, revenue cycle, or accounts receivable experience in a healthcare setting.
+ Strong knowledge of billing and collections processes.
+ Proficient in Microsoft Office and EMR/billing systems.
+ Excellent problem-solving and communication skills.
+ Ability to work independently and manage time effectively.
Preferred Skills
+ Customer service experience.
+ Collections and payment posting experience.
+ Familiarity with denial resolution techniques.
Employee Value Proposition
+ Contract-to-Hire Opportunity
+ Competitive pay: $22-$24/hour
+ Positive work environment with career growth potential.
+ No weekends or holidays.
+ Once permanent: Full benefits package including health, dental, vision, life insurance, PTO, and 401(k).
Job Type & Location
This is a Contract to Hire position based out of Woods Cross, UT.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Woods Cross,UT.
Application Deadline
This position is anticipated to close on Dec 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Revenue Cycle Specialist | Revenue Cycle
Billing specialist job in West Valley City, UT
Full-time Description
Pay: Range starts at $16.00/hour (pay is calculated based on years of related experience)
Schedule: Monday-Friday 8am-5pm
Program: Revenue Cycle
Benefits Highlights
On-Demand Pay allows access to a portion of earned wages before the usual payday.
Time off includes 15 days of annual accrued paid time off, which increases by one day with each year of service, 11 paid holidays, 2 wellness days, and paid parental leave.
Full-time and part-time (30+ hours) team members are eligible for health, dental, vision, life & disability insurance, accident, hospital indemnity, critical illness, legal, auto, home, and pet insurance.
Your out-of-pocket medical costs of up to $2000 for individuals and $4000 for families may qualify for reimbursement through our Garner HRA. In addition, based on the medical plan you choose, you can utilize pre-tax dollars to pay for eligible healthcare costs with an HSA, which includes a company match of up to $900 for individuals and $1800 for a family.
We help our team members with tuition reimbursement, new licensure reimbursement, and career training and development. Valley also participates in Utah and federal student loan forgiveness programs.
Our discounts and perks program provides more than $4500 in savings on everything from pizza to the zoo to movie tickets and oil changes!
401(k) retirement program allows for pre-tax and post-tax contributions and includes a company match up to 6% of your annual salary.
Why Valley?
Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.
Job Summary & Deliverables
The Revenue Cycle Specialist I performs a variety of routine collection, accounting, and administrative tasks in support of the Revenue Cycle function. The Specialist works under close supervision and follows established internal controls and procedures for all collection transactions and ensures a high level of customer service.
Receives and posts payments from clients and payers
Reconciles and completes daily bank deposits and transports deposits to bank
Identifies and posts unposted payments
Enters paper Explanation of Benefits into the Electronic Health Record
Performs client account audits to ensure accuracy of charges, fees, and payments
Monitors and completes daily fax requests
Requirements
Education
High School diploma or equivalent
Experience
None (see Preferred Qualifications)
Preferred Qualifications
One year of experience in a billing office
Knowledge of insurance billing terminology
Salary Description $16-$18
Medical Biller - AR Specialist
Billing specialist job in Lehi, UT
The Role: Accounts Receivable Specialist | Lehi, UT
The Accounts Receivable Specialist performs collection and follow up activities with third party payers to resolve outstanding balances, secure accurate and timely adjudication, and achieve successful closures of aged accounts receivable.
What You'll Be Doing:
Performing online account status checks and following up with payers by phone, email, etc. on outstanding claim balances of assigned accounts
Clearly document in EMR system patient account notes, the payment status of the account, and/or actions taken to secure payment. If applicable, requests account for additional follow up activity within a prescribed number of days in accordance with payer specific filing requirements or processing time required for insurance to complete processing. Must note all actions taken within the notes section to ensure all prior touches have been recorded and the account tells the story.
Taking appropriate action to resolve account balances promptly - whatever is needed to secure account payment and/or bring the account to successful closure (submitting appeal requests, correcting account information, coordinating requests for medical records, requesting and/or performing posting of account adjustments, performing billing corrections, etc.)
Balancing creativity and sound judgement to proactively identify and resolve claim issues and quickly escalating any large/repetitive issues to management for support in problem-solving.
Achieving established productivity and quality standards within 30 days of employment: Maintaining 90% accuracy rate, low days in AR, and outstanding percentages under 10%
Seeking advice and guidance as necessary to ensure proper understanding
Staying up to date on applicable rules, regulations, policies, laws and guidelines, and following internal controls, patient confidentiality policies, and program requirements
What You Need:
2+ years AR/collections experience in the professional medical field
High School Diploma/GED (relevant Associate/bachelor's degree preferred)
Proficiency with Microsoft Excel, Word, Outlook, Teams
Knowledge of commercial and government plans, CPT, ICD-10
Proficiency with payor portals, Availity, Waystar (eCW a plus)
Attention to detail with strong data entry skills (10 key, 40wpm typing)
Excellent verbal/written communication and customer service skills
Knowledge of medical terminology, insurance processing guidelines, TF statutes
Strong understanding of CCI edits, mutually exclusive, medical necessity, bundling, coordination of benefits issues
Strong analytical and reporting skills
A patient, pleasant disposition that works well with a team
Ability to work independently and make decisions with limited supervision as needed
Bonus Points:
CRCS (Certified Revenue Cycle Specialist)
Behavioral Health
Why You'll Love Working at Serenity:
Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
Growth/promotion potential as we continue to expand
Competitive pay
Excellent benefits: We cover 90% of medical, dental & vision
401(k) - because your future deserves self-care too
10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
Who We Are:
Using advanced medical devices, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
Auto-ApplyAccounts Receivable, Customer Service Operations
Billing specialist job in Salt Lake City, UT
**Remote Hours: Monday - Friday, 7:00 AM - 3:30 PM PST (or based on business need)** **_What Accounts Receivable Specialist contributes to Cardinal Health_** Account Receivable Specialist is responsible for verifying patient insurance and benefits, preparing and submitting claims to payers, correcting rejected claims, following up on unpaid and denied claims, posting payments, managing accounts receivable, assisting patients with payment plans, and maintaining accurate and confidential patient records in compliance with regulations like HIPAA.
+ Demonstrates knowledge of financial processes, systems, controls, and work streams.
+ Demonstrates experience working collaboratively in a finance environment coupled with strong internal controls.
+ Possesses understanding of service level goals and objectives when providing customer support.
+ Demonstrates ability to respond to non-standard requests from vendors and customers.
+ Possesses strong organizational skills and prioritizes getting the right things done.
**_Responsibilities_**
+ Submitting medical documentation/billing data to insurance providers
+ Researching and appealing denied and rejected claims
+ Preparing, reviewing, and transmitting claims using billing software including electronic and paper claim processing
+ Following up on unpaid claims within standard billing cycle time frame
+ Calling insurance companies regarding any discrepancy in payment if necessary
+ Reviewing insurance payments for accuracy and completeness
**_Qualifications_**
+ HS, GED, bachelor's degree in business related field preferred, or equivalent work experience preferred
+ 2 + years' experience as a Medical Biller or within Revenue Cycle Management preferred
+ Strong knowledge of Microsoft Excel
+ Ability to work independently and collaboratively within team environment
+ Able to multi-task and meet tight deadlines
+ Excellent problem-solving skills
+ Strong communication skills
+ Familiarity with ICD-10 coding
+ Competent with computer systems, software and 10 key calculators
+ Knowledge of medical terminology
**_What is expected of you and others at this level_**
+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments
**Anticipated hourly range:** $22.30 per hour - $32 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/5/2025 *if interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
AR Specialist - Plastics
Billing specialist job in Salt Lake City, UT
Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in the design, development, and production of medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets.
At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to the Biomerics values in all our interactions. It is an exciting time to be part of our collective team. There is no limit to the impact that can be achieved here at Biomerics. We improve and advance our employees' lives, and the lives of the patients that depend on our products.
At Biomerics we believe in integrity, partnership, empowerment & accountability, trust, agility, teamwork, excellence, and we care. Our team-oriented, customer-focused corporate culture places a premium on building strategic, mutually beneficial partnerships with customers as well as our team members.
Job Description
The AR Specialist - Plastics Division is responsible for overseeing and executing the full accounts receivable process to ensure accuracy, timeliness, and consistency across the enterprise. This role requires a detail-oriented, process-driven professional with extensive experience in collections, cash applications, and customer account management. The ideal candidate will have a strong background in leading AR teams, driving process standardization, and leveraging automation to improve efficiency. This position will serve as the primary contact for all AR-related inquiries and ensure the highest level of internal and external customer service.
Responsibilities
Perform account reconciliations and ensure that AR balances are accurately reflected in the general ledger.
Research and resolve discrepancies related to payments, credits, and customer account balances.
Work directly with customers to ensure accurate remittance information and resolve payment issues promptly
Lead proactive collection efforts to minimize past-due balances and maintain healthy AR aging metrics.
Build and maintain positive customer relationships while ensuring adherence to company credit policies.
Partner with Sales, Customer Service, and Operations teams to resolve disputes and ensure timely payment resolution.
Provide leadership and direction to AR staff
Collaborate with other divisions to centralize and standardize AR processes across the enterprise.
Identify and implement automation opportunities to improve accuracy, speed, and efficiency in AR workflows.
Support internal control compliance and documentation for all AR-related processes.
Act as the main point of contact for all AR-related questions and escalations.
Ensure timely and professional responses to internal and external inquiries.
Communicate effectively with management regarding collection issues, cash flow impacts, and process bottlenecks.
Requirements
Bachelor's degree in Accounting, Finance, or related field (preferred).
3-5 years of progressive experience in Accounts Receivable or Credit/Collections.
Proven experience managing several email accounts and timely internal communication.
Strong understanding of AR reconciliations, cash application, and invoice management.
Experience in process improvement and standardization within a multi-entity or enterprise environment.
Familiarity with ERP systems and automation tools (e.g., SAP, Oracle, NetSuite, or similar).
Confident in communicating with Division President and other management personnel on issues.
Strong problem-solving, analytical, and organizational skills.
Excellent communication skills with the ability to collaborate effectively across teams.
Demonstrated ability to manage multiple priorities with attention to detail and deadlines.
Portfolio Collections Specialist
Billing specialist job in Salt Lake City, UT
Who we are: At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States. Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!
How You Will Support The Team:
We are seeking a highly motivated and results-driven Collections Specialist to join our team. This role is responsible for managing a portfolio of delinquent subprime consumer loans, with the primary objective of minimizing losses through effective collections strategies. The ideal candidate will possess strong negotiation skills, a customer-focused approach, and the ability to work in a fast-paced environment while adhering to company policies and regulatory guidelines.
What We Are Looking For:
* Loan Recovery & Delinquency Management: Proactively contact delinquent customers via phone, email, and written correspondence to secure payments and bring accounts current. Establish contact with borrowers and set up repayment terms that are manageable for the customer and acceptable to the bank.
* Negotiation & Payment Arrangements: Work with customers to understand their financial situations and negotiate appropriate payment arrangements while maintaining compliance with company policies and regulations. Engage in skip tracing efforts to locate borrowers as well as collateral, to enable productive collection efforts.
* Skip Tracing & Investigations: Utilize various tools and techniques to locate borrowers and encourage repayment of past-due accounts.
* Documentation & Recordkeeping: Accurately document all collection efforts, customer interactions, and payment commitments in the loan servicing system.
* Customer Service & Retention: Provide professional and empathetic customer service while balancing the need for collections and recovery. Build relationships with borrowers and promote a successful loan experience despite difficult circumstances.
* Collaboration: Work closely with internal departments, including underwriting, customer service, and legal teams, to develop and execute effective recovery strategies. Determine appropriate next steps which may include the assignment of repossession, litigation, or involvement with other third-party vendors.
* Properly and accurately document account activities.
* Make recommendations to management regarding accounts needing additional attention.
* Contribute to a positive and mutually beneficial cohesion with team members. Assist in other areas of the department as required by business needs.
* Compliance & Regulatory Adherence: Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies
You would be a GREAT fit with these skills:
* Responsible, honest, and strong work ethic.
* Behave in a professional manner, maintaining appropriate relationships with coworkers and colleagues.
* Ability to handle difficult conversations professionally
* Detail-oriented with strong organizational skills
* Professionally answer incoming calls and assist the caller effectively.
* Ability to nurture and manage business relationships with third party loan servicer and other vendors.
* Excellent verbal and written communication skills
* Proficiency in Microsoft Office Suite
* Ability to successfully work in a team environment.
* Bilingual (Spanish) is a plus
Preferred Level of Experience:
* Education: High school diploma or equivalent required
* Experience: Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance; experience with delinquent loan recovery preferred.
What's in it for YOU?
* Environment: Office-based, with the ability to work from home 2 days a week after introductory period
* Shift: Full time, 35-40 hours per week
* May require evening and weekend availability based on business needs
* Comprehensive benefits including medical, dental, vision, disability, and life insurance
* 401K with a company match
* PTO including 11 federal paid holidays off, vacation time and sick time
* Financial Wellness Program
* Volunteer Opportunities
* Awesome company culture and co-workers who love to work here - 30% of our employees have worked at Medallion Bank for 10 years.
* Work Life Balance - We don't use that term lightly!
* Company Wide Open Door Policy
Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.
Back-end Collector (English/Spanish Preferred)
Billing specialist job in West Valley City, UT
There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:
12 paid holidays
A positive atmosphere and co-workers who truly care
Full benefits package, perks, and discounts worth a double-take
Competitive compensation
Enjoyable activities and wellness initiatives
The schedule is Monday-Friday from 8:00-5:00, as well as rotating Saturdays.
Summary: Diligently preserves the credit union's assets by controlling delinquent accounts, collecting delinquent loan payments, counseling members, and/or recovering collateral.
Duties and Responsibilities:
Contacts members with delinquent accounts by phone, mail, e-mail, etc. and takes appropriate action to bring current or arrange payment plans
Counsels members on debt and credit management
Analyzes financial situation of delinquent borrowers; takes action to repossess collateral when arrangements to bring the loan current are unsuccessful
Informs management of trends in loan underwriting contributing to delinquent/charged-off loans
Testifies at legal proceedings as needed
May assist with the following: attending MOC (bankruptcy) hearings, small claims court hearings, processing garnishments, and assisting with repossessions and foreclosures
This job description is not an exhaustive list of all job duties. Other duties may be assigned at any time.
Qualifications:
High school diploma or GED is required
3-5 collections experience is required
Competencies:
The ability to motivate and influence others is a material part of the job, requiring a significant level of diplomacy and trust; obtaining cooperation (internally and externally) is important
Strong verbal and written communication skills
Demonstrates attention to detail
Must have a positive attitude
Takes initiative/self-starter
Maintains confidentiality and works with integrity
Computer Skills:
Microsoft Office Suite
Ability to learn new computer software easily
Work Conditions:
Office environment, sitting and moderate walking
Occasional travel for site visits and court hearings
Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
DOE
Collections Specialist
Billing specialist job in Salt Lake City, UT
We are looking for friendly and energetic Collections Specialist who have the qualifications and skillsets that match today's opportunity. This position offers competitive pay and works within our Asset Quality team to manage and monitor the Bank's delinquency portfolio while supplying creative solutions in a rapidly growing and changing commercial lending environment. The Collections Specialist requires effective communication with Borrowers and Customers to meet collection goals. In addition to having expert communication skills, the ideal candidate must possess strong organizational, problem-solving, and critical thinking skills.
Essential Job Functions:
Collections and collection management:
Perform inbound and outbound collections-based phone calls at high volumes.
Consult with Borrowers regarding past due accounts.
Process Borrower payments and organize payment arrangements.
Prepare payment demand notices.
Order periodic site inspections.
Use of Microsoft Excel to update delinquency reports and other various reports as needed.
Identify and recommend deteriorating loan files for movement to liquidation status.
Collateral maintenance and analysis.
Tax payment monitoring and resolution.
Entity alert notifications and resolution.
Vendor payment processing.
Post-default tasks as assigned.
Other tasks as needed and assigned, including, but not limited to:
Mail processing and distribution.
Bankruptcy activity.
Liquidation activity.
Small Business Administration activity.
Requirements
Extensive Collections experience.
College education preferred.
Detail oriented and possess excellent interpersonal, organizational, and communication (verbal and written) skills.
Ability to problem solve and work independently.
Self-starter with the ability to thrive in a deadline-driven environment.
Strong technical skills, including but not limited to, Microsoft Office suite, web-based applications, and SharePoint/OneDrive.
Preferred knowledge of banking/lending policies, procedures, rules, and regulations.
Ability to learn quickly, adapt to new processes, and work in a collaborative environment.
Ability to establish and maintain effective work relationships.
Benefits
Medical, dental, vision
401(k) with employer match
Life and long-term disability coverage
HSA and FSA plans
Holidays and paid time off requests
Robust wellness program (we're talking catered meals three times a week, lunch and learns, and onsite gym!)
Headquartered in the heart of downtown Salt Lake City, Utah, Celtic Bank was named a top SBA lender in the nation in 2024! Celtic Bank is a leading nationwide lender specializing in SBA 7(a), SBA 504, USDA B&I, express loans, asset-based loans, commercial real estate loans and commercial construction loans.
Celtic Bank is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws.
Physical and Other Requirements
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Stationary Work: The employee is frequently required to stand; walk; use hands to type, handle documents, and perform other office related duties. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Mobility: The employee in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.
Communicate: The employee is regularly required to talk or hear and will frequently communicate with others. Must be able to read, write and understand fluent English.
Work Model: The employee in this position will work either a fully Onsite, or Hybrid work model. All employees, regardless of location, may be required to travel to the Salt Lake City office for mandatory company meetings, events, or related occasions.
Utah-based employees: Hybrid work schedule available after initial training period in our Salt Lake City, Utah office - department and job requirements will determine eligibility.
Auto-ApplyPortfolio Collections Specialist
Billing specialist job in Salt Lake City, UT
Job DescriptionSalary: Competitive and DOE
Who we are:
At Medallion Bank we finance fun! We are an industrial loan bank that specializes in providing consumer loans for the purchase of recreational vehicles, boats, home improvement, and offering loan origination services to fintech partners. We work directly with thousands of dealers, contractors and financial service providers serving their customers throughout the United States.Medallion Bank is a small company with a big impact. We recognize our employees as our greatest asset and have a culture to prove it!
How You Will Support The Team:
We are seeking a highly motivated and results-driven Collections Specialist to join our team. This role is responsible for managing a portfolio of delinquent subprime consumer loans, with the primary objective of minimizing losses through effective collections strategies. The ideal candidate will possess strong negotiation skills, a customer-focused approach, and the ability to work in a fast-paced environment while adhering to company policies and regulatory guidelines.
What We Are Looking For:
Loan Recovery & Delinquency Management: Proactively contact delinquent customers via phone, email, and written correspondence to secure payments and bring accounts current. Establish contact with borrowers and set up repayment terms that are manageable for the customer and acceptable to the bank.
Negotiation & Payment Arrangements: Work with customers to understand their financial situations and negotiate appropriate payment arrangements while maintaining compliance with company policies and regulations. Engage in skip tracing efforts to locate borrowers as well as collateral, to enable productive collection efforts.
Skip Tracing & Investigations: Utilize various tools and techniques to locate borrowers and encourage repayment of past-due accounts.
Documentation & Recordkeeping: Accurately document all collection efforts, customer interactions, and payment commitments in the loan servicing system.
Customer Service & Retention: Provide professional and empathetic customer service while balancing the need for collections and recovery. Build relationships with borrowers and promote a successful loan experience despite difficult circumstances.
Collaboration: Work closely with internal departments, including underwriting, customer service, and legal teams, to develop and execute effective recovery strategies. Determine appropriate next steps which may include the assignment of repossession, litigation, or involvement with other third-party vendors.
Properly and accurately document account activities.
Make recommendations to management regarding accounts needing additional attention.
Contribute to a positive and mutually beneficial cohesion with team members. Assist in other areas of the department as required by business needs.
Compliance & Regulatory Adherence: Ensure all collection activities comply with federal, state, and local regulations, including the Fair Debt Collection Practices Act (FDCPA) and company policies
You would be a GREAT fit with these skills:
Responsible, honest, and strong work ethic.
Behave in a professional manner, maintaining appropriate relationships with coworkers and colleagues.
Ability to handle difficult conversations professionally
Detail-oriented with strong organizational skills
Professionally answer incoming calls and assist the caller effectively.
Ability to nurture and manage business relationships with third party loan servicer and other vendors.
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite
Ability to successfully work in a team environment.
Bilingual (Spanish) is a plus
Preferred Level of Experience:
Education: High school diploma or equivalent required
Experience: Minimum of 1-2 years of experience in collections, subprime lending, or consumer finance; experience with delinquent loan recovery preferred.
Whats in it for YOU?
Environment: Office-based, with the ability to work from home 2 days a week after introductory period
Shift: Full time, 35-40 hours per week
May require evening and weekend availability based on business needs
Comprehensive benefits including medical, dental, vision, disability, and life insurance
401K with a company match
PTO including 11 federal paid holidays off, vacation time and sick time
Financial Wellness Program
Volunteer Opportunities
Awesome company culture and co-workers who love to work here 30% of our employees have worked at Medallion Bank for 10 years.
Work Life Balance We dont use that term lightly!
Company Wide Open Door Policy
Please note that if selected, you are required to pass a pre-employment background check and maintain a clear background.