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  • Principal or Sr Product Manager - Customer Experience

    Bizee

    Remote business analyst/product manager job

    Bizee (formerly Incfile) has helped over 1 million entrepreneurs start and run their businesses. We're transforming from a transaction-focused formation business to an AI-powered operating system for entrepreneurs. We champion the everyday entrepreneur. We believe in self-determination, grit, and earned success. No fluff, no jargon, no pretense. We work hard, ship fast, and let our products speak for themselves. We're looking for product leaders who share these values and want to build the customer-facing operating system that powers the next generation of American businesses. What Makes Working Here Different AI-Native Product Management: AI isn't a bolt-on; it's our core. You'll leverage AI to personalize customer-facing experiences and automate retention-driving journeys. High Agency, High Impact: You own the customer experience roadmap. We don't do "feature requests" from the top down; you identify the levers that drive customer satisfaction and long-term retention. Greenfield Opportunity: We're rebuilding our customer experience stack. You'll define the strategy for how entrepreneurs experience, use, and continue to gain value from their business services. 2028 Strategic Transaction: We have a clear timeline and goals. Your success in optimizing LTV and reducing churn directly drives company valuation. The Role As the Principal Product Manager for Customer Experience, you own the value and retention engine of the Bizee operating system. You will define the strategy and execution for the end-to-end customer journey, post-purchase onboarding, service consumption, and subscription retention programs. This is not a "requirements gatherer" role. You are a business-minded product leader who understands customer psychology and service design. You will partner deeply with Engineering to build flexible, scalable customer experiences that enable rapid experimentation. You'll lead a cross-functional squad while influencing the broader executive team on customer success and value delivery strategy. What You'll Deliver Customer Value Framework: Launch a unified framework to measure and increase customer value perception, driving service engagement. Post-Purchase Experience: Re-architect the onboarding and initial service consumption flow to ensure high adoption and measurable reduction in early churn. Subscription Retention: Implement a robust, proactive "Member Center" experience that empowers entrepreneurs to manage their services, recognize value, and reduces active and passive churn. Customer Journey Optimization: Partner with Platform Engineering to run weekly A/B tests on onboarding steps, in-app support, and proactive retention triggers. Customer Health Metrics: Ensure 100% data integrity between customer actions (engagement, support tickets, usage) and our Customer Health Score reporting systems. AI-Driven Personalization: Deploy AI-powered personalization throughout the in-app experience to surface relevant service usage tips and proactive support, increasing long-term engagement. Requirements What We're Looking For Customer Experience Expertise: You've built or scaled complex customer success, retention, or subscription lifecycle platforms at scale. Strategic Thinking: You don't just build features; you understand service design, NPS/CSAT drivers, and churn prediction models. Technical Fluency: You can hold your own in a room of architects. You understand APIs, event-driven architecture, and how customer usage and sentiment data flows through a service design stack. Data Obsession: You live in the customer journey. You are expert at using SQL, Mixpanel, or Amplitude to find the "why" behind churn and low engagement. Experimental Mindset: You believe in shipping fast, failing small, and doubling down on winners. Entrepreneurial Grit: You've likely started something yourself or thrived in high-growth, ambiguous environments. What Will Make You Stand Out You've led a successful initiative to measurably reduce subscriber churn (e.g., by 10% or more). You have a strong opinion-backed by data-on the future of "AI-driven customer success" and proactive service delivery. You can demonstrate how you've used AI tools (Claude, ChatGPT, etc.) to accelerate your product discovery and spec-writing process. You've worked in the 'prosumer' or SMB space and understand the unique psychology of the small business owner. What We Don't Care About Prestigious company names on your resume. Formal MBA or CS degrees (show us your results). Years of experience (show us your impact and velocity). Polished "corporate" personas (we want authentic, high-output leaders). Benefits Disclaimer: Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons. This employer participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Available benefits include: Health Care Plan (Medical, Dental & Vision), Life Insurance (Basic, Voluntary & AD&D), Virtual Wellness Resources, Work From Home
    $98k-135k yearly est. 2d ago
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  • Analyst, Sales Operations (Remote- USA)

    Brand Safway 4.1company rating

    Remote business analyst/product manager job

    At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team! + Requires working knowledge and experience in own job discipline and broadens capabilities + Continues to build knowledge of the company, processes and customers + Performs a range of assignments related to job discipline + Uses prescribed guidelines or policies in analysing situations + Receives a moderate level of guidance and direction + Requires expanded conceptual knowledge in own job discipline and broadens capabilities + Understands key business drivers; uses this understanding to accomplish own work + Provides informal guidance to new team members + Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents + Impacts quality of own work and the work of others on the team; works within guidelines and policies + Explains complex information to others in straightforward situations BrandSafway offers a competitive benefits package that includes medical, dental, vision, life and disability insurance along with a generous 401k plan. About Us: BrandSafway is a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure markets. Through a network of ~340 strategic locations across 25 countries and ~40,000 employees, BrandSafway delivers a full range of industrial service solutions. BrandSafway supports maintenance and refurbishment projects as well as new construction and expansion plans with unmatched service from expert local labor and management. Today's BrandSafway is At Work For You - leveraging innovation and economies of scale to increase safety and productivity, while remaining nimble and responsive. BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or veteran status. Notice to all potential job candidates: Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for tentatively special treatment or consideration. If anyone, regardless of whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at **************************** and provide the name of the individual and any other documentation or proof of such an act. $71400-$107200/year
    $71.4k-107.2k yearly 2d ago
  • Head of Data Experiences & Analytics Platform

    Atlassian 4.8company rating

    Remote business analyst/product manager job

    A leading technology company is seeking a Head of Engineering for Analytics & Data Experiences to drive the vision and execution of innovative data products. This role includes overseeing architecture and design for scalable data solutions, managing a high-performing engineering team, and collaborating with stakeholders to deliver impactful solutions. The ideal candidate would possess proven experience in technical leadership and a strong background in data visualization. The position is open to remote work and offers competitive compensation across geographic pay zones. #J-18808-Ljbffr
    $115k-150k yearly est. 3d ago
  • IT Business Analyst(only W2, Onsite)

    CBTS 4.9company rating

    Business analyst/product manager job in Columbus, OH

    The key experience interests are: IT Business Analyst - Requirement gathering (Certifications in CBAP would be a plus) Tracing requirements to test cases Leading meetings in a very organized manner Critical thinking / problem skills Customer relationship experience and vendor relationship experience. IT Analyst Customer relationship building Managing service partners to application support SLAs Reporting to customers status of portfolio Number of apps Incident status Health of environment Roadmap collaboration Critical thinking / problem skills Required Qualifications for Position Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts 3 - 4 years experience in application, services or application analysis, deployment and support Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills Willing to travel to NiSource business unit or Service Provider locations, as needed NiSource business operations knowledge 2+ year s experience working with support vendors and a software support environment Knowledge of ITIL processes and metrics
    $65k-89k yearly est. 2d ago
  • Strategic Project & Program Analyst II/III - Remote/Onsite

    Vision Centric Inc.

    Remote business analyst/product manager job

    A consulting firm is seeking Project/Program Analysts (II/III) to provide essential project management support in Idaho Falls and other locations. The role includes tracking project status, monitoring financials, and preparing actionable reports. Candidates must have a bachelor's degree in relevant fields, with varying experience levels depending on the position. Strong analytical, communication skills, and proficiency in Microsoft Office are essential. Competitive benefits contribute to a balanced work environment. #J-18808-Ljbffr
    $79k-118k yearly est. 1d ago
  • Senior Analytics & Insights Consultant - Remote

    Dentsu Aegis Network Ltd.

    Remote business analyst/product manager job

    A leading digital consultancy in San Francisco is seeking a Senior Consultant for Analysis & Insights. This role demands expertise in digital analysis, client engagement, and project management, focusing on Fortune 500 companies. Candidates should have at least a bachelor's degree in a quantitative field and experience with analytics tools such as Google Analytics. The position offers a competitive salary range of $110K-$125K and comprehensive benefits including medical insurance, flexible paid time off, and 401k. #J-18808-Ljbffr
    $110k-125k yearly 1d ago
  • Senior Incident Response Analyst

    Bradyplus

    Remote business analyst/product manager job

    The Senior Incident Response Analyst* is responsible for safeguarding the organization's information assets by promptly identifying, analyzing, and responding to cybersecurity incidents. This role leads to incident detection, containment, and remediation efforts while conducting in-depth investigations and forensic analysis to determine root cause and impact. The Senior Incident Response Analyst applies advanced threat intelligence, collaborates with cross-functional teams, and continuously improves incident response processes to strengthen the organization's security posture. This position requires strong technical expertise, analytical skills, and a proactive approach to managing cyber threats. *This position offers REMOTE work opportunity within the U.S. ESSENTIAL RESPONSIBILITIES: Lead monitoring and detection of security incidents across networks, systems, applications, and cloud environments. Analyze security alerts, logs, and event data to identify potential threats, malicious activity, and indicators of compromise. Assess the scope, severity, and impact of incidents using advanced threat intelligence and analytical techniques. Develop, execute, and improve incident response plans, playbooks, and procedures to contain and mitigate security incidents. Coordinate incident response activities with IT, legal, compliance, and other internal stakeholders to ensure timely resolution. Conduct post-incident reviews, root cause analysis, and lessons-learned sessions to enhance response capabilities. Perform digital forensic investigations, preserving and analyzing evidence using industry-standard tools and methodologies. Document findings and prepare detailed incident and forensic reports for internal leadership and regulatory requirements. Proactively conduct threat hunting to identify advanced or persistent threats within the environment. Maintain awareness of emerging threats, vulnerabilities, and attack techniques through threat intelligence sources. Develop and refine detection rules, signatures, and indicators of compromise (IOCs). Manage, configure, and tune security tools including SIEM, IDS/IPS, EDR, and endpoint security platforms to optimize detection and reduce false positives. Collaborate with vendors and internal teams to evaluate, implement, and enhance security technologies. Additional duties or special projects as assigned. EXPERIENCE, EDUCATION & PHYSICAL REQUIREMENTS: • A minimum of 5+ years of experience in cybersecurity, incident response, security operations, or related roles. • Bachelor's degree in Computer Science, Information Security, or a related field required; advanced degree preferred. • Strong analytical, problem-solving, and critical-thinking skills with high attention to detail. • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical stakeholders. • Demonstrated ability to work independently and collaboratively in a fast-paced, high-pressure environment. Proficiency in incident detection, investigation, and response methodologies. • Strong knowledge of networking protocols, Microsoft operating systems, and Microsoft O365/cloud environments. • Hands-on experience with security and forensic tools such as SIEM platforms, EDR solutions, R7 IDR, FortiGate, and FortiWAF. • Experience contributing to or leading incident response activities, investigations, and threat hunting initiatives. • Industry certifications such as GCIH, CIRH, or similar incident response certifications are a plus. Compensation & Benefits: BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more. About BradyPLUS: BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experiences. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at ****************** BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodations to applicants and employees with disabilities.
    $63k-86k yearly est. 8d ago
  • Remote Workforce Management Analyst II

    Humana Inc. 4.8company rating

    Remote business analyst/product manager job

    A leading healthcare company is looking for a Workforce Management Professional to apply analytics and people metrics to strategic workforce decision-making. The role involves assessing staffing needs and ensuring the alignment of organizational strategies. Candidates should have at least 2 years of relevant experience and excel in communication and analytical problem-solving. This position offers a competitive salary and benefits and requires occasional travel for training. A bachelor's degree is preferred. #J-18808-Ljbffr
    $47k-57k yearly est. 4d ago
  • Sr Business Analyst /Product Manager - US

    Photon Group 4.3company rating

    Remote business analyst/product manager job

    About the company Photon.com has emerged as one of the world's largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology on a scale. Please visit ************** to learn more about us, how we work, and our customer case studies. (LinkedIn) Job Description: Product Owner - MarTech Domain Position Overview We are seeking an experienced Product Owner (PO) with deep expertise in the MarTech domain to lead business discovery, capability assessment, and roadmap definition for marketing technology transformation initiatives. The PO will partner with client stakeholders, architects, and SMEs to identify gaps in the existing MarTech setup and provide strategic recommendations that enhance marketing effectiveness, personalization, and customer experience. Key Responsibilities Discovery & Requirement Gathering Act as the primary bridge between business stakeholders, marketing teams, and technical teams. Lead workshops and interviews to capture business objectives, pain points, and desired outcomes. Translate business requirements into actionable user stories, acceptance criteria, and backlog items. MarTech Domain Leadership Evaluate the client's current MarTech stack (e.g., MAP, CDP, CRM, CMS, Analytics, Personalization). Identify gaps, redundancies, and underutilized capabilities in the ecosystem. Benchmark client maturity against industry best practices and emerging trends. Provide strategic guidance on tool adoption, integration, and operational processes. Backlog & Roadmap Management Own the product backlog - define, prioritize, and refine epics and user stories. Collaborate with architects (technical, data, integration) to ensure feasibility and alignment. Align roadmap items with business value, marketing goals, and KPIs. Manage trade-offs between quick wins and long-term transformation. Stakeholder Engagement Serve as the voice of the business and marketing teams in technical discussions. Present findings, recommendations, and roadmaps to client leadership. Facilitate alignment between IT, Marketing, Data, and Operations teams. Governance & Delivery Support Define success criteria, KPIs, and measurement framework for MarTech initiatives. Guide implementation teams by clarifying requirements and priorities during sprints. Ensure compliance with regulatory and data governance standards. Qualifications & Experience 7-10 years of professional experience, with 5+ years as a Product Owner / Business Analyst in the MarTech domain. Strong working knowledge of major MarTech platforms such as Adobe Experience Cloud, Salesforce Marketing Cloud, Oracle Eloqua, HubSpot, or similar. Proven track record in MarTech capability assessment and roadmap creation. Hands-on experience in customer journey mapping, personalization, and campaign workflows. Familiarity with data flows, CDPs, consent management, and analytics frameworks. Excellent communication, facilitation, and stakeholder management skills. Agile/Scrum Product Owner certification (preferred). Key Attributes Business-first mindset with strong technical appreciation. Ability to spot gaps and opportunities in MarTech ecosystems. Skilled at balancing quick wins vs. long-term transformation. Confident in presenting to senior business and IT stakeholders. Passion for driving personalized, data-driven customer experiences Compensation, Benefits and Duration Minimum Compensation: USD 48,000 Maximum Compensation: USD 168,000 Compensation is based on actual experience and qualifications of the candidate. The above is a reasonable and a good faith estimate for the role. Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees. This position is available for independent contractors No applications will be considered if received more than 120 days after the date of this post
    $95k-134k yearly est. Auto-Apply 41d ago
  • Principal Product Manager, AI Factory

    Domino Data Lab 4.3company rating

    Remote business analyst/product manager job

    Who we are At Domino, we build software that helps the world's most sophisticated enterprises deliver mission-critical AI systems. Our platform helps data science teams accelerate research, increase collaboration, and rapidly deploy models - while managing costs, risk, and security. Our customers - like Johnson & Johnson, GSK, Bristol Myers, FINRA and the US Navy - are using our software to solve some of the most important challenges in the world, such as developing new medicines, securing our financial markets, or defending our country. Backed by Sequoia Capital and other leading investors we have been in business for a decade but are still a small team operating with the spirit of a startup. Especially in the world of AI today, we believe that the future is still being invented - and we want to be the ones building it. What we are building At Domino, we are reimagining what it means to build and operate AI at scale. As the Principal Product Manager for our “AI Factory,” you'll own the set of product capabilities that streamline the model development lifecycle: developing, training, deploying, and monitoring models and AI systems. Domino has long been a trailblazer in the data science and MLOps space, offering an integrated, end-to-end product experience - from development and experimentation to model publishing and operationalization. As the industry's MLOps maturity increases, and as Gen AI creates new challenges for building and deploying AI systems maturity, we are advancing our product to meet the emerging needs of our customers. Your mission? To define and execute the next chapter of Domino's “AI Factory.” You'll be responsible for driving the strategy and vision that elevates our platform's capabilities, empowering our customers to build, deploy, and manage cutting-edge AI systems with greater ease and efficiency. What your impact will be Some specific focus areas will include: Advancing our novel Governance feature set to integrate model validation/review into the model development lifecycle. Drive breakthrough innovations (e.g., automated model documentation) as well as modern implementations of longstanding industry requirements (e.g., attestation, periodic revalidation). Lead the development of the next generation of MLOps capabilities, ensuring that Domino continues to offer cutting-edge solutions for the AI lifecycle Evolve our platform to better support Generative AI models and advanced AI systems Expand and enhance our MLOps capabilities, enabling customers to streamline their AI workflows Increase integration and coherence across our platform, accelerating the time it takes for AI projects to move from inception to production What we look for in this role 5+ years of product management experience, delivering enterprise software tailored to data scientists or similar personas (ML/AI engineers, quantitative researchers, etc.) Deeply plugged into the AI/ML ecosystem, with a passion for engaging the broader community. You're comfortable speaking at conferences, contributing to discussions, and have a clear point of view on the future of AI and data science Strategic thinker with commercial acumen: You excel at crafting product strategies that align with both customer needs and broader market trends, always with a focus on driving business growth Expertise in DS/AI workflows and ecosystems, with a comprehensive understanding of the tools, platforms, and methodologies that power modern machine learning and AI High standards for product quality: You have a strong sense of taste and are discerning when it comes to design and user experience, ensuring that everything we ship is of exceptional quality Strong technical proficiency: With a background in computer science or a related field, you're comfortable working closely with engineers, brainstorming approaches, and discussing technical trade-offs Enterprise customer intuition: You bring strong communication skills and practical judgment when engaging with enterprise clients, having collaborated on enterprise sales and customer interactions in the past Nice to have: Experience in the financial services industry What we value We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success We believe in individuals who seek truth and speak the truth and can be their whole selves at work. We value all of you that believe improving is always possible. At Domino, everything is a work in progress - we can do better at everything. We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. #LI-Remote The annual US base salary range for this role is listed below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Compensation Range $250,000-$300,000 USD
    $250k-300k yearly Auto-Apply 15d ago
  • Principal Product Manager, Dash Start Page

    Dropbox 4.8company rating

    Remote business analyst/product manager job

    Role Description Dropbox is seeking a Principal Product Manager to lead the strategy and execution of our next-generation AI-powered experiences within Dash, Dropbox's universal search and organizational assistant. In this role, you'll shape how people find, organize, and act on their work-crafting intelligent, contextual, and deeply useful experiences across desktop, mobile, and web. You'll define the vision for Dash's most visible surfaces and entry points-whether it's reimagining the Start Page as a daily hub for focus and flow, or evolving our on-device and mobile experiences into intelligent companions for deep work. These are high-impact, 0→1 roles, giving you the opportunity to explore new interaction models and push the boundaries of what AI can do for productivity. This position demands a balance of customer obsession, technical fluency in AI/ML systems, and strong product instincts. You'll navigate across executive and IC audiences, translating ambiguous opportunities into clear, scalable strategies. If you're passionate about building AI-native, cross-platform product experiences that redefine how people work, we'd love to meet you. Responsibilities Own and evolve the product vision and roadmap for your area (Surfaces and Start Page), driving alignment across functions. Translate ambiguous problems and AI opportunities into clear strategies, experiments, and roadmaps. Partner closely with Engineering, Design, Data Science, Research, and GTM to ship innovative, AI-powered features at scale. Collaborate with the Dropbox AI/ML and Platform teams to ensure scalable, privacy-respecting, and performant AI implementations. Act as a thought leader-coaching other PMs, contributing to company-wide AI product strategy, and influencing direction across teams. Define success metrics and deliver measurable impact through experimentation, iteration, and disciplined execution. Basic Qualifications Bachelor's degree or equivalent practical experience in product management, engineering, or data-driven product development. 10+ years of product management experience, including ownership of major product initiatives end-to-end. Proven success building and shipping AI-powered products at scale-especially in productivity, SaaS, or consumer software. Deep product sense and consumer instincts-especially on mobile or multi-surface experiences. Comfort operating in 0→1, pre-PMF environments with shifting priorities and open-ended problem spaces. Deeply understand customer workflows and pain points through user research, data analysis, and competitive insights. Strategic thinker with excellent communication skills; you can inspire teams and influence at every level, from ICs to executives. Passion for the future of work, AI, and building products that help people focus on what matters most. Preferred Qualifications Background in AI/ML, NLP, or data science. Experience working on assistants, chatbots, or productivity-enhancing tools. Familiarity with privacy, security, and ethical considerations in AI product development. US Zone 1$272,000-$368,000 USDUS Zone 2$244,800-$331,200 USDUS Zone 3$217,600-$294,400 USD
    $272k-368k yearly Auto-Apply 2d ago
  • Business Analyst Level 3

    Rapinno Tech

    Remote business analyst/product manager job

    JOB-6608 on W2 Edge: 891258 Hiring Co: KTD Type: Contract to Hire Note to Vendors 100% remote candidates will be considered. Define requirements and manage agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines. Break down complex business and technology terms to aid in collaborative problem solving. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Minimum Position Qualifications 8 years of business analysis experience or specialized retail industry experience Excellent written and oral communication, collaboration and presentation skills to effectively communicate information to all levels within the organization Proven ability to understand strategic business requirements and translate them into strategic technology solutions for use across multiple lines of business Demonstrated experience with industry best practices and an understanding of different technologies Strong ability to make difficult/quick decisions demonstrating critical/innovative thinking Ability to effectively interact with and influence a diverse group of associates Ability to effectively partner with all levels of the organization Strong organizational, analytical and problem-solving skills Desired Previous Job Experience/Education Prior experience as a senior business or applications analyst or a product owner in waterfall and/or agile projects Agile, SAFe, Six Sigma, IIBA certification a plus (ECBA, CCBA, CBAP, CBATL) Essential Job Functions Elicit, define and analyze complex requirements in various formats ensuring they are testable, measurable and traceable Lead the appropriate teams to refine, prioritize and manage requirements using various tools (e.g., templates, team backlogs, requirements management or agile task management applications) Lead requirement walk-throughs with key stakeholders using various methods (e.g., team demos, workshops, sprint planning and backlog refinement sessions) Identify and estimate anticipated work efforts based on priority Define and resolve dependencies, issues and risks along with identification of impacted areas through team collaboration Identify and define complex business processes for current and future state analysis Act as the liaison between the business units, technology teams and support teams Apply an in-depth knowledge of multiple business areas, familiarity with enterprise strategies and an understanding of different technologies and industry best practices to meet/exceed business goals/priorities
    $80k-106k yearly est. 60d+ ago
  • Principal Process and Business Analyst

    Technology Credit Union 3.8company rating

    Remote business analyst/product manager job

    The Principal Process and Business Analyst plays a critical role in shaping Technology Credit Union's (Tech CU) enterprise approach to process optimization, knowledge management, business requirements, and user acceptance testing governance. This role serves as the functional owner for Tech CU's process catalog and knowledge management strategy, ensuring that Tech CU's people, processes, systems, and data are aligned to deliver efficient, member-centric services. The incumbent acts as a bridge between business stakeholders, technical teams, and vendors, and helps shape solutions that improve operational performance, enhance knowledge sharing, and create a culture of continuous learning and innovation. Responsibilities Essential Duties Enterprise Knowledge Management (KM) Maintains and enhances the enterprise process catalog in partnership with the lines of business and the enterprise risk management team. Participates in KM Strategy discussions, vendor evaluations, RFP processes, and contract negotiations including providing requirements and evaluation criteria. Designs, implements, and maintains a KM framework that captures, organizes, and makes business policies, procedures, job aids, FAQs, and best practices are centrally available, well-maintained, and consistently adopted. Partners with IT and vendor teams to integrate KM systems with chatbots, member self-service portals, and employee tools, ensuring a seamless experience across channels. Establishes governance for KM content lifecycle (creation, approval, versioning, archiving) and drives adoption across departments. Defines and tracks KM KPIs (usage, adoption, accuracy, and impact on member/employee efficiency). Business Analysis & Requirements Governance Contributes to the business requirements lifecycle, establishing enterprise standards for elicitation, documentation, traceability, and sign-off. Oversees requirements for assigned projects, ensuring alignment with enterprise goals, business owner needs, and agile project management frameworks. Serves as the enterprise liaison between business stakeholders, IT, and vendors, ensuring requirements translate into effective solutions. Governs and maintains Tech CU's repository of business requirements, UAT artifacts, and process documentation. User Acceptance Testing (UAT) Oversight Participates in defining Tech CU's UAT governance framework and measure its effectiveness, including test planning, script creation, execution oversight, defect triage, and sign-off. Owns the UAT for assigned projects. Process Optimization & Continuous Improvement Applies methodologies such as Lean, Six Sigma, and value stream mapping to identify inefficiencies, streamline workflows, and improve member and employee experiences. Program-manages company-wide process improvement opportunities and related efforts. Supports business units in defining process KPIs, measuring outcomes, and embedding continuous improvement practices into daily operations. Work Schedule Full-time; typically, 40+ hours/week Flexible within core business hours, Pacific Time, M-F Occasional extended early morning or late evening hours, and weekends, typically with advance notice Workplace Essentials Supports Tech CU's Mission and Vision and consistently demonstrates Tech CU's Values (Accelerate, Collaborate, Innovate and Cultivate). Meets with manager on a regular basis to discuss goal alignment, performance metrics, and development plans. Complies with Tech CU policies and procedures. Upholds employee Code of Conduct and Business Ethics and ensures confidentiality of the workplace. Complies with requirements imposed by federal, state and local agencies. Adheres to internal control and security measures designed to ensure regulatory compliance and mitigate losses and errors. Qualifications Education: B.S. Degree in Business, Project Management, MIS, Computer Science, or related area (or equivalent experience). Experience: 8+ years in business analysis, knowledge management, or process improvement roles. 5+ years designing and implementing knowledge management frameworks or platforms. 5+ years leading requirements management and UAT governance across complex projects. 3+ years applying process improvement methodologies, such as Lean, Six Sigma, DMAIC (Define, Measure, Analyze, Improve, Control), and value stream mapping. Familiarity with financial institution operations and systems is strongly preferred. Knowledge/Skills/Abilities: Advanced expertise in knowledge management frameworks and content governance models. Strong business analysis and process modeling skills; able to translate complex needs into actionable solutions. Advanced facilitation, communication, and presentation skills across all organizational levels. Strong proficiency with Business Analysis (BA) and UAT tools (JIRA, Confluence, ALM, SharePoint, KM platforms). Solid familiarity with change management methodologies, such as ADKAR (Awareness, Desire, Knowledge, Action, Reinforcement) and Kotter, to drive adoption. Strong analytical skills to measure process impact and knowledge usage. Comfortable managing vendors, platforms, and external consultants. Strong knowledge of SDLC (Software Development Life Cycle) and agile practices to align process and knowledge requirements with development cycles. Strong analytical skills to quantify process impacts and measure knowledge usage. Solid ability to coach and mentor colleagues on process improvement and knowledge management best practices. Licensing/Certifications: Lean Six Sigma certification (Green or Black Belt preferred). Knowledge Management or Process Excellence certifications (e.g., APQC, AIIM) a plus. CBAP, PMI-PBA, or ISTQB certification a plus. Travel: May be required to periodically attend offsite training, meetings or events, typically with advance notice. Typical Working Conditions: Office environment with interaction with a variety of internal and external parties. May work remotely as determined by business need and individual performance. Equipment Used: Routinely uses standard office equipment, including computer, phone, copier and other devices. Physical Requirements: Typical office environment with frequent sitting, walking and standing. Ability to sit ~85% of the day. Ability to keyboard and read computer screen for ~65% of the time during which one is seated. Ability to work 40 hours per week with some weeks requiring extra hours, including weekends and evenings, to complete projects (if required). EQUAL EMPLOYMENT OPPORTUNITY Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pay and Benefits Position Grade: 108 Salary Range: minimum-$132,000, midpoint-$160,000, maximum-$188,000 Work Location: The salary range listed is based on working in San Jose, CA. If you work remotely, your salary will be adjusted based on your geographic location. Typical Starting Pay: Most new hires start between the minimum and midpoint of the range (adjusted for work location if applicable), based on experience and qualifications. Bonus Potential: Target 15% of base salary based on company and individual performance Tech CU is a pay-for-performance organization. We benchmark base pay to the 50th percentile of our market and offer incentive-based compensation tied to individual and company goals. Tech CU offers a comprehensive benefits package, including: Health Coverage: Medical, dental, and vision plans Income Protection: Life and disability insurance Retirement: 401(k) plan with company match Paid Holidays: 12 days annually Paid Time Off (PTO): Accrues at 7.08 hours per bi-weekly paycheck (approximately 23 days per year) Increases with length of service Voluntary Time Off (VTO): 8 hours annually for full-time employees to support charitable organizations Additional Benefits: Flexible Spending Accounts Employee-paid voluntary benefits Leaves of absence in compliance with state and federal regulations
    $132k-188k yearly Auto-Apply 51d ago
  • Associate Principal Consultant -- Business Analyst

    Nagarro 3.9company rating

    Remote business analyst/product manager job

    We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! Must have skills : Requirements Analysis, Requirements Development, Wireframing Job Description : Analyze business processes/workflows to identify business objectives and requirements. Facilitates activities and workshops to identify, analyze, and document business, product, and process requirements, including but not limited to business requirements documentation (functional, non-functional, user), use case scenarios, process flows, and UAT test scenarios/scripts. Ensure business requirements and changes to the requirements are captured and documented throughout the Project Management Lifecycle. Communicate requirements to various stakeholders, including but not limited to, development team members, quality assurance team members and other stakeholders as needed. Itemize and communicate assumptions, constraints, risks, and/or issues to stakeholders, as identified in the analysis process. Communicate project task/activity milestones to Project Managers and project teams. Prepare detailed functional specifications for development activities, including reports, interfaces, conversions, enhancements, and forms. Participate in technical and business process issue tracking, management, and resolution. Escalates gaps or issues to Product Owner and Project Manager Leads and defines the UAT Testing strategy, activities, and timeline in conjunction with the Product Owner and project team Demonstrates strong analytical, problem solving and multi-tasking skills. Demonstrates oral, written, and interpersonal communication skills Demonstrates ability to express complex technical concepts in business terms Demonstrates ability to work independently, but also perform as a team player Demonstrates strong customer service attitude and ambition to maintain consistently high levels of customer service Demonstrates ability to identify, develop and initiate innovations and solutions where precedents and procedures may not exist. Demonstrates ability to work effectively on cross-functional project teams to solve problems and implement changes Demonstrates strategic viewpoint, with a clear understanding of the goals and objectives.
    $95k-122k yearly est. 1d ago
  • Business Analyst/Tester (Remote)

    Koniag Government Services 3.9company rating

    Remote business analyst/product manager job

    Koniag Technology and Infrastructure Solutions, LLC, a Koniag Government Services company, is seeking a Business Analyst/Tester to support KTIS and our government customer. This position requires the candidate to be able to obtain a Public Trust. This is a remote position. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. Koniag Technology and Infrastructure Solutions is seeking an experienced Business Analyst/Tester with specialized knowledge of ServiceNow to join our team. The ideal candidate will have a strong background in business process analysis, requirements gathering, and solution design, with specific expertise in ServiceNow implementations and optimizations. This role is critical in bridging the gap between business needs and technical solutions, ensuring that our ServiceNow implementations deliver maximum value to stakeholders. **Essential Functions, Responsibilities & Duties may include, but are not limited to:** The Business Analyst/Tester will be responsible for analyzing business processes, documenting requirements, and helping design ServiceNow solutions that meet organizational needs. Principal responsibilities will include but are not limited to: + Conduct business process analysis to identify opportunities for improvement and automation through ServiceNow + Gather, document, and validate business requirements from stakeholders at all levels of the organization + Translate business requirements into functional specifications for ServiceNow implementations + Create detailed documentation including use cases, process flows, user stories, and acceptance criteria + Collaborate with technical teams to ensure requirements are properly implemented in ServiceNow solutions + Serve as a liaison between business stakeholders and technical teams throughout the project lifecycle + Facilitate workshops and meetings to elicit requirements and build consensus among stakeholders + Develop and maintain process maps, workflow diagrams, and other visual representations of business processes + Validate solution designs against business requirements and user needs + Coordinate user acceptance testing and gather feedback for solution refinement + Support change management activities related to ServiceNow implementations + Analyze current state processes and recommend improvements leveraging ServiceNow capabilities + Develop metrics and KPIs to measure the success of ServiceNow implementations + Stay current with ServiceNow capabilities and releases to inform solution recommendations + Provide subject matter expertise on ServiceNow modules and functionalities + Support the development of training materials and documentation for end users **Education and Experience:** + Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field + 5+ years of experience as a Business Analyst or similar role + 3+ years of experience with ServiceNow platform and implementations + Proven track record of successful IT project delivery, particularly with ServiceNow **Required Skills and Competencies:** + Strong understanding of business analysis methodologies and best practices + Experience with requirements gathering techniques and documentation standards + Knowledge of ServiceNow platform capabilities, modules, and configurations + Proficiency in process mapping and workflow design + Experience creating detailed functional specifications and user stories + Strong facilitation and stakeholder management skills + Excellent verbal and written communication abilities + Experience with user acceptance testing and quality assurance processes + Understanding of ITIL practices and IT service management principles + Ability to understand complex business processes and translate them into technical requirements + Strong analytical and problem-solving skills + Experience with Agile and/or traditional project methodologies + Proficiency with requirements management and documentation tools + Ability to build consensus among diverse stakeholder groups + Experience with change management principles and practices **Desired Skills and Competencies:** + Experience with multiple ServiceNow modules (ITSM, CSM, ITBM, etc.) + Background in government contracting environments + Knowledge of data analysis and reporting tools + Experience with ServiceNow platform governance + Background in organizational change management + Experience with business process reengineering + Knowledge of user experience design principles + Experience with enterprise architecture concepts + Background in IT governance frameworks + Experience with ServiceNow development capabilities + Knowledge of integration concepts and approaches + Project management experience or certification + Experience with requirements traceability + Background in customer experience design **Security Requirement:** + Ability to obtain a Public Trust **Our Equal Employment Opportunity Policy** The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations. _Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _****************** _._ **_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_** **Job Details** **Job Family** **Software and Systems Development** **Job Function** **Business Systems Analyst** **Pay Type** **Salary**
    $80k-111k yearly est. 17d ago
  • Business Operations Principal - Pro

    Kraken 3.3company rating

    Remote business analyst/product manager job

    Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken's focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto! Proof of work The team Kraken's Pro business spans four of the company's most critical and ambitious areas: Spot Trading - the foundation of Pro and core to our trader experience Margin - leveraged products driving deeper liquidity and client engagement Derivatives - building out Futures and advanced product offerings Exchange & Infrastructure - scaling APIs, B2B services, and institutional connectivity We're building for the next generation of active traders, market makers, and institutions - people who expect performance, sophistication, and reliability from their trading platform. The Business Operations Principal will be a key partner to the Head of Pro, driving operational clarity, cross-functional execution, and continuous improvement across these pillars. This is a high-leverage role for someone who thrives in ambiguity, connects dots across teams, and balances strategy with hands-on execution. You'll work side by side with Pro leadership and colleagues across Product, Engineering, Compliance, Legal, Finance, and more - helping turn vision into action and action into measurable results. The opportunity Build operating rhythms, reviews, and forums that keep the Pro org aligned and focused on priorities. Lead and deliver cross-functional projects that don't fit neatly into a single team but are critical to Pro's success. Support leadership in decision-making by framing issues, tracking KPIs, and surfacing gaps or risks early. Maintain systems for reporting, business reviews, roadmap coordination, and cross-team initiatives. Partner with leadership to scope and stand up new initiatives in Spot, Margin, Derivatives, or Infrastructure - from early concept through initial execution. Contribute to high-impact materials (exec updates, all-hands, strategic memos) that provide clarity and visibility. Act as the first line of intake for inbound requests, triage them effectively, and ensure accountability for follow-through. Identify bottlenecks in how we operate and propose improvements that help the team scale more efficiently. Skills you should HODL 5-7 years in BizOps, Product Ops, Strategy, Consulting, or similar high-leverage roles with measurable impact. Strong project management skills - you can bring structure to ambiguity and drive initiatives from 0 → 1. Comfortable with data: you can interpret dashboards, KPIs, and financial/operational metrics to drive insight. Excellent communicator who can adapt across audiences - from execs to cross-functional ICs. Highly organized, detail-driven, and biased toward follow-through and execution. Self-starter who doesn't wait for instructions - you create the roadmap when one doesn't exist. Experience collaborating across product, engineering, compliance, legal, finance, and marketing. Belief in Kraken's mission to accelerate financial freedom and inclusion through crypto. #LI-Remote Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto! As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind. Whether that's based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice
    $88k-122k yearly est. Auto-Apply 56d ago
  • Lead Business Analyst

    Maximus 4.3company rating

    Business analyst/product manager job in Columbus, OH

    Description & Requirements At Maximus, we lead with purpose-helping government agencies deliver programs that improve lives. We are seeking a Lead Business Analyst to provide strategic leadership in managing requirements, guiding project teams, and ensuring operational excellence. In this role, you will serve as a trusted advisor to clients and internal stakeholders, driving solutions that meet complex business needs and exceed expectations. ***This is a fully remote position. Requires 5% travel. 100% mileage reimbursed at federal rate*** Why Join Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Develop and maintain effective processes for managing requirements, developing business processes, and providing production support to the operation. - Lead and implement the design, analysis, interpretation and evaluation of a variety of reports, internal/external resource documents and surveys. - Lead and own activities related to Business Requirement Documents process. - Analyze existing systems, programs, policies, and organizational processes and recommend enhancements and improved solutions. - Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality. - Conduct statistical analyses and evaluates a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues Independently develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities. - Provide oversight and perform research and gap analysis to determine and improve effectiveness of all operational documentation. - Serve as a liaison between business ops and system team for the planning, implementation and maintenance of programs and contractual changes. - Communicate status, risks, and issues to the Systems Analysis and Design Director, senior management and/or the client, as appropriate. - Monitor BA activities with the Systems Analysis and Design Director to ensure that all business analysis activities are allocated appropriately and executed as planned. - Ensure all business requirements and business processes are adequately documented. - Lead cooperative efforts among members of a project team. - Manage efficient execution of business meetings with internal project staff, client staff, and/or project vendors. - Act as advisor to project team members to resolve problems. - Provide support to operation senior staff, division managers and program managers. - Develop high quality communications suitable for clients. - Work effectively with internal and external business partners in the delivery of solutions. - Maintain extensive and comprehensive working knowledge of all assigned programs and projects. Minimum Requirements - Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience. Program Specific Requirements: - BABOK certified preferred - Write complex SQL queries preferred - Analyzing provider policy and resulting business process changes or similar experience required - At least 3+ years Medicaid provider experience / Medicaid provider enrollment experience #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 100,000.00 Maximum Salary $ 150,000.00
    $80k-104k yearly est. Easy Apply 3d ago
  • Business Operations Principal - REMOTE

    Jobgether

    Remote business analyst/product manager job

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Business Operations Principal - REMOTE. This high-impact role focuses on driving AI-enabled improvements in customer success operations and enhancing overall productivity. The incumbent will lead a global team to harness data, technology, and emerging AI capabilities, enabling a more efficient customer engagement process. You will collaborate closely with various teams to integrate intelligent workflows and gain actionable insights, thereby transforming how customer success delivers its value. Ultimately, this position is pivotal in achieving measurable outcomes that align with the business's strategic goals.Accountabilities Identify high-volume, low-leverage CS workflows suitable for AI automation. Partner with Technology and Analytics teams to implement AI-driven capabilities. Own a global program charter with clear milestones and governance. Define and track program KPIs and success metrics. Run rapid pilots with global customer success teams. Collaborate with CS Ops to drive insights for prioritizing customer engagement. Drive consistent adoption of AI-powered workflows across regions. Requirements 10+ years in Customer Success or related fields. Experience leading global transformation initiatives. Hands-on experience with AI tools and workflow automation. Strong understanding of customer success functions. Ability to influence cross-functional teams effectively. Benefits Remote work flexibility. Competitive salary with bonus opportunities. Access to professional development resources. Opportunity to influence key business programs. Inclusive and diverse work environment. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $86k-121k yearly est. Auto-Apply 5d ago
  • Lead Business Analyst IRC286477

    Globallogic 4.4company rating

    Remote business analyst/product manager job

    Our client is innovative manufacturer of medical devices in the United States which produces a devices and software applications. At this project, you will have a great opportunity to be involved into the full development life cycle of medical software which is intended to help individuals by processing certain information taken from medical devices to identify health trends and to track daily activities. As additional there are opportunities to work with medical devices, in scope of end-to-end testing. Note :: GlobalLogic estimates the starting pay range for this role to be performed remotely in USA at $140,000- $150,000 and reflects base salary only. This pay range is provided as a good faith estimate and the amount offered may be higher or lower. GlobalLogic takes many factors into consideration in making an offer, including candidate qualifications, work experience, operational needs, travel and onsite requirements, internal peer equity, prevailing wage, responsibilities, and other market and business considerations. Requirements * Experience Expectations: 7+ Years * Must-Have: - Performed BA/ Proxy PO roles for multiple years, experience in Medical Domain is required. Ability to communicate well and manage stakeholder expecations. Be the primary point of contact for the onsite team and translate the needs of the onsite team leads to the offshore team. Hardware and embedded software with experience in supporting Class II medical device. Cybersecurity experience is a plus * Qualification: Engineering Graduate * Take the lead and client facing role. * Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements * Ensure that the team always has an adequate amount of prior prepared tasks to work on. * Plan and prioritize product feature backlog and development for the product * Define product vision, road-map and growth opportunities * Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy * Efficiently conducts agile ceremonies involving client stakeholders. * Provide backlog management, iteration planning, and elaboration of the user stories * Work closely with Customer Product Management to create and maintain a product backlog according to business value or ROI * Lead the planning product release plans and set expectation for delivery of new functionalities * Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals * Follow our competitors and the industry * Keep abreast with Agile/Scrum best practices and new trends Job responsibilities * Responsible for developing and owning all documentation capturing business and functional requirements * Collaborate with cross-functional teams to design and propose business solutions * Engage with the client to understand/develop/articulate business requirements * Develop business and functional product knowledge and expertise for engaged clients to complement product engineering and design * Engage with the client to influence and steer decision-related to Product Strategy/Design based on market and customer requirements * Collaborate with internal teams to develop product based on industry trends and customer needs What we offer Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally. Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today. Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way! High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do. About GlobalLogic GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
    $140k-150k yearly 15d ago
  • Consultant Business Analyst, Data Hub

    Cardinal Health 4.4company rating

    Business analyst/product manager job in Columbus, OH

    Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford, and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer, and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies for patients who need them-faster. **Job Summary** Datahub is responsible for sending and receiving PHI data that is generated in the CRM as part of the patient journey while they are seeking and on therapy. This includes integrations with multiple clients, pharmacies, and third-party vendors via file feed or API. We're seeking a proactive, detail-oriented, and process-driven Business Analyst to join our team and establish standards, streamline processes, and enforce consistency. **Responsibilities** + Lead and standardize the project estimation process as it relates to Data Hub to drive efficiencies and meet estimation SLAs + Standardize the User Story process within Data Hub + Document and maintain Data Hub best practices, checklists, playbook, specifications, and other relevant documentation + Collaborate with multiple stakeholders to identify opportunities and translate business needs into data feed and/or migration solutions + Communicate requirements clearly and effectively to both technical and non-technical audiences + Maintain weekly project reports, client request tool, and other reporting channels + Write detailed and consistent User Stories as it relates to the clients' data needs and the project ask at hand + Understand the upstream and downstream impacts of data in the Sonexus technology ecosystem + Work in conjunction with the BA and QA CoE to ensure timely communication, technical accuracy, thorough requirements, and other project necessities + Learn the Sonexus business, its clients, and internal processes + Stay current with emerging data technologies and methodologies **Qualifications** + Bachelor's degree in a relevant field (e.g., Data Science, Computer Science) or equivalent experience preferred. + 5+ years of experience in IT business analysis, preferably in healthcare or pharmacy-related domains preferred. + High proficiency in SQL and cloud-based data environments (GCP preferred). + Strong experience with data visualization tools (e.g., Power BI or Tableau). + Familiarity with healthcare/pharmacy data sources and metrics is a plus. **What is expected of you and others at this level** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $115,500 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 03/08/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $80.9k-115.5k yearly 22d ago

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