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The differences between business analysts, support and application support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a business analyst, support, becoming an application support analyst takes usually requires 1-2 years. Additionally, an application support analyst has an average salary of $92,078, which is higher than the $68,419 average annual salary of a business analyst, support.
The top three skills for a business analyst, support include project management, data analysis and business processes. The most important skills for an application support analyst are application support, customer service, and troubleshoot.
| Business Analyst, Support | Application Support Analyst | |
| Yearly salary | $68,419 | $92,078 |
| Hourly rate | $32.89 | $44.27 |
| Growth rate | 11% | 10% |
| Number of jobs | 212,850 | 173,440 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 66% |
| Average age | 44 | 42 |
| Years of experience | 4 | 2 |
A business analyst/support is responsible for assisting with the company's project management procedures, ensuring that the processes meet the project deliverables timely and accurately. Business analysts/supports coordinate with the clients to update them with the project's progress and inform them of necessary adjustments as needed. They analyze the clients' specifications and requirements, plan technical solutions, and maintain materials and resources within the budget goals. A business analyst/support must have excellent communication and organizational skills, as well as quickly adapting to market changes and immediately resolve project inconsistencies together with the project team.
An application support analyst is responsible for responding to and resolving customer issues about smartphone or computer applications. They do a variety of applications ranging from banking software and mobile games, and they usually deal with a great number of clients daily. It is also their task to report to a next level member of staff, such as an information technology (IT) manager or a senior systems analyst. Moreover, they spend their time working in an office setting and can be employed by software companies, game developers, technology creators, and other types of organizations.
Business analysts, support and application support analysts have different pay scales, as shown below.
| Business Analyst, Support | Application Support Analyst | |
| Average salary | $68,419 | $92,078 |
| Salary range | Between $45,000 And $103,000 | Between $67,000 And $125,000 |
| Highest paying City | Framingham, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | City National Bank | Meta |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a business analyst, support and an application support analyst in terms of educational background:
| Business Analyst, Support | Application Support Analyst | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Northwestern University | Stanford University |
Here are the differences between business analysts, support' and application support analysts' demographics:
| Business Analyst, Support | Application Support Analyst | |
| Average age | 44 | 42 |
| Gender ratio | Male, 46.8% Female, 53.2% | Male, 64.2% Female, 35.8% |
| Race ratio | Black or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.4% Asian, 14.2% White, 65.4% American Indian and Alaska Native, 0.2% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 14.7% Asian, 14.7% White, 53.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 12% | 11% |