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Business analyst, support vs business process analyst

The differences between business analysts, support and business process analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a business analyst, support and a business process analyst. Additionally, a business process analyst has an average salary of $78,215, which is higher than the $68,419 average annual salary of a business analyst, support.

The top three skills for a business analyst, support include project management, data analysis and business processes. The most important skills for a business process analyst are process improvement, project management, and subject matter experts.

Business analyst, support vs business process analyst overview

Business Analyst, SupportBusiness Process Analyst
Yearly salary$68,419$78,215
Hourly rate$32.89$37.60
Growth rate11%11%
Number of jobs212,850160,260
Job satisfaction--
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 70%
Average age4444
Years of experience44

What does a business analyst, support do?

A business analyst/support is responsible for assisting with the company's project management procedures, ensuring that the processes meet the project deliverables timely and accurately. Business analysts/supports coordinate with the clients to update them with the project's progress and inform them of necessary adjustments as needed. They analyze the clients' specifications and requirements, plan technical solutions, and maintain materials and resources within the budget goals. A business analyst/support must have excellent communication and organizational skills, as well as quickly adapting to market changes and immediately resolve project inconsistencies together with the project team.

What does a business process analyst do?

The business process analysts are responsible for producing, managing, and enhancing business processes to improve business performance using data. They gather, analyze, and transcribe information about internal processes to obtain a comprehensive picture of the company's internal workings. Their responsibilities include developing strategies, identifying the needs of the user, and communicating compound data in a comprehensible way. Also, they identify, implement, and assess business metrics that are essential to the end-users. Additionally, they may act as consultants to project teams providing them with recommendations for product or service improvement.

Business analyst, support vs business process analyst salary

Business analysts, support and business process analysts have different pay scales, as shown below.

Business Analyst, SupportBusiness Process Analyst
Average salary$68,419$78,215
Salary rangeBetween $45,000 And $103,000Between $57,000 And $106,000
Highest paying CityFramingham, MAWashington, DC
Highest paying stateMassachusettsRhode Island
Best paying companyCity National BankGoogle
Best paying industryManufacturingManufacturing

Differences between business analyst, support and business process analyst education

There are a few differences between a business analyst, support and a business process analyst in terms of educational background:

Business Analyst, SupportBusiness Process Analyst
Most common degreeBachelor's Degree, 70%Bachelor's Degree, 70%
Most common majorBusinessBusiness
Most common collegeNorthwestern UniversityNorthwestern University

Business analyst, support vs business process analyst demographics

Here are the differences between business analysts, support' and business process analysts' demographics:

Business Analyst, SupportBusiness Process Analyst
Average age4444
Gender ratioMale, 46.8% Female, 53.2%Male, 49.5% Female, 50.5%
Race ratioBlack or African American, 7.4% Unknown, 4.4% Hispanic or Latino, 8.4% Asian, 14.2% White, 65.4% American Indian and Alaska Native, 0.2%Black or African American, 7.6% Unknown, 4.5% Hispanic or Latino, 8.6% Asian, 14.6% White, 64.6% American Indian and Alaska Native, 0.2%
LGBT Percentage12%12%

Differences between business analyst, support and business process analyst duties and responsibilities

Business analyst, support example responsibilities.

  • Create and manage functional requirement documents for in house development of software applications for healthcare providers and payers.
  • Participate in business validation workshops and UAT for CRM releases.
  • Test and write solution and diagram reports for new system performance software in QA lab environment.
  • Enter project definitions/structures, invoices, budgets, scope of work, and special requirements into ERP system.
  • Ensure facility health for crm-relate issues.o support the facility's CRM operation as a tier-1 analyst (on-call).
  • Qualify team responsibilities include team leader, QA, audit functional test, trend analysis, and inventory handling.
  • Show more

Business process analyst example responsibilities.

  • Apply control concepts to develop and manage KPIs and establish internal processes.
  • Program manage the roll-out of new and efficient solution that house all SOX documentation.
  • Upgrade programs from FoxPro to SQL server to automate and streamline the assumption update process with SQL procedures and DTS packages.
  • Manage technical design and architecture sessions to ensure functionality deliverables meet business requirements.
  • Manage the Salesforce preparation for migration from GreatPlains to PeopleSoft and successfully execute said migration.
  • Collaborate with project manager in tracking and managing project development process following RUP base SDLC methodologies.
  • Show more

Business analyst, support vs business process analyst skills

Common business analyst, support skills
  • Project Management, 7%
  • Data Analysis, 7%
  • Business Processes, 6%
  • Business Support, 6%
  • Process Improvement, 5%
  • Data Entry, 4%
Common business process analyst skills
  • Process Improvement, 9%
  • Project Management, 8%
  • Subject Matter Experts, 6%
  • Customer Service, 5%
  • Continuous Improvement, 5%
  • Lean Six Sigma, 4%

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