Call director vs consultant/project manager

Differences between call director and consultant/project manager duties and responsibilities

Call director example responsibilities.

• Accomplish Medicare standards with qualitative and quantitative measures.
• Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
• Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Consultant/project manager example responsibilities.

• Lead and manage team of business analysts responsible for defining detail functional specifications for large-scale CRM implementation.
• Project manage software development initiatives according to company SDLC.
• Manage quality/regulatory control and clinical personnel, to deliver on time data-migration project using SDLC.
• Develop training programs for ERP implementations, and manage development of custom performance support and knowledge management software solutions.
• Implement a repeatable process methodology base on the PMI PMBOK defining a systematic approach to delivering solutions and achieving customer objectives.
• Draft system documentation and create business process flows using Visio.
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