Call director vs membership director

The differences between call directors and membership directors can be seen in a few details. Each job has different responsibilities and duties. Additionally, a call director has an average salary of $81,305, which is higher than the $52,493 average annual salary of a membership director.

The top three skills for a call director include customer service, inbound calls and product knowledge. The most important skills for a membership director are customer service, front desk, and membership database.

Call director vs membership director overview

	Call Director	Membership Director
Yearly salary	$81,305	$52,493
Hourly rate	$39.09	$25.24
Growth rate	6%	10%
Number of jobs	26,747	22,430
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 76%
Average age	47	47
Years of experience	-	-

Call director vs membership director salary

Call directors and membership directors have different pay scales, as shown below.

	Call Director	Membership Director
Average salary	$81,305	$52,493
Salary range	Between $50,000 And $131,000	Between $31,000 And $87,000
Highest paying City	-	New Rochelle, NY
Highest paying state	-	Rhode Island
Best paying company	-	Harley-Davidson
Best paying industry	-	-

Differences between call director and membership director education

There are a few differences between a call director and a membership director in terms of educational background:

	Call Director	Membership Director
Most common degree	High School Diploma, 32%	Bachelor's Degree, 76%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call director vs membership director demographics

Here are the differences between call directors' and membership directors' demographics:

	Call Director	Membership Director
Average age	47	47
Gender ratio	Male, 31.0% Female, 69.0%	Male, 34.9% Female, 65.1%
Race ratio	Black or African American, 7.8% Unknown, 4.7% Hispanic or Latino, 13.1% Asian, 7.8% White, 66.0% American Indian and Alaska Native, 0.7%	Black or African American, 7.9% Unknown, 4.7% Hispanic or Latino, 13.3% Asian, 8.2% White, 65.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call director and membership director duties and responsibilities

Call director example responsibilities.

Accomplish Medicare standards with qualitative and quantitative measures.
Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Membership director example responsibilities.

Manage the member and provider service department for the commercial and Medicaid lines of business.
Establish and redefine business processes in order to achieve national accreditation through NCQA.
Perform periodic checking of on the cleanliness and order of the gym & locker facilities.
Assist member dentists on a daily basis with Medicaid regulations, policies, and provider credentialing issues.
Participate in the development of the plan's Medicare line of business working alongside all departments and consultants.
Increase prospective members with the use of social networking tools and introducing new media tools: LinkedIn and Facebook.

Call director vs membership director skills

Common call director skills

Customer Service, 21%
Inbound Calls, 16%
Product Knowledge, 13%
Technical Support Calls, 13%
Direct Calls, 7%
Apple Devices, 6%

Common membership director skills

Customer Service, 13%
Front Desk, 10%
Membership Database, 5%
Community Events, 5%
Member Events, 4%
Member Service, 4%

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Executive Management Industry
Call Director
Call Director vs Membership Director

Updated January 8, 2025

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