Call director vs program manager

The differences between call directors and program managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a program manager has an average salary of $96,084, which is higher than the $81,305 average annual salary of a call director.

The top three skills for a call director include customer service, inbound calls and product knowledge. The most important skills for a program manager are project management, program management, and oversight.

Call director vs program manager overview

	Call Director	Program Manager
Yearly salary	$81,305	$96,084
Hourly rate	$39.09	$46.19
Growth rate	6%	12%
Number of jobs	26,747	197,556
Job satisfaction	-	5
Most common degree	High School Diploma, 32%	Bachelor's Degree, 66%
Average age	47	47
Years of experience	-	-

Call director vs program manager salary

Call directors and program managers have different pay scales, as shown below.

	Call Director	Program Manager
Average salary	$81,305	$96,084
Salary range	Between $50,000 And $131,000	Between $65,000 And $141,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	Meta
Best paying industry	-	Technology

Differences between call director and program manager education

There are a few differences between a call director and a program manager in terms of educational background:

	Call Director	Program Manager
Most common degree	High School Diploma, 32%	Bachelor's Degree, 66%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call director vs program manager demographics

Here are the differences between call directors' and program managers' demographics:

	Call Director	Program Manager
Average age	47	47
Gender ratio	Male, 31.0% Female, 69.0%	Male, 52.9% Female, 47.1%
Race ratio	Black or African American, 7.8% Unknown, 4.7% Hispanic or Latino, 13.1% Asian, 7.8% White, 66.0% American Indian and Alaska Native, 0.7%	Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call director and program manager duties and responsibilities

Call director example responsibilities.

Accomplish Medicare standards with qualitative and quantitative measures.
Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Program manager example responsibilities.

Lead managed services provider engagement of onshore and offshore interactive development and QA for pharmaceutical marketing department.
Lead multiple team workshops and initiate RFP proposals.
Manage the work process across projects as per PMI standards.
Develop, manage, and oversee EMBA study abroad in-residencies to Asia.
Manage content updates for all salesforce marketing materials, print and digital.
Manage the service level expectations with client agencies by monitoring and assessment establish KPIs, agreements and contracts.

Call director vs program manager skills

Common call director skills

Customer Service, 21%
Inbound Calls, 16%
Product Knowledge, 13%
Technical Support Calls, 13%
Direct Calls, 7%
Apple Devices, 6%

Common program manager skills

Project Management, 11%
Program Management, 11%
Oversight, 6%
Customer Service, 4%
Infrastructure, 3%
Excellent Organizational, 3%