Call director vs project manager

The differences between call directors and project managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a project manager has an average salary of $91,578, which is higher than the $81,305 average annual salary of a call director.

The top three skills for a call director include customer service, inbound calls and product knowledge. The most important skills for a project manager are project management, project scope, and customer service.

Call director vs project manager overview

	Call Director	Project Manager
Yearly salary	$81,305	$91,578
Hourly rate	$39.09	$44.03
Growth rate	6%	8%
Number of jobs	26,747	167,116
Job satisfaction	-	4.17
Most common degree	High School Diploma, 32%	Bachelor's Degree, 68%
Average age	47	47
Years of experience	-	-

Call director vs project manager salary

Call directors and project managers have different pay scales, as shown below.

	Call Director	Project Manager
Average salary	$81,305	$91,578
Salary range	Between $50,000 And $131,000	Between $64,000 And $129,000
Highest paying City	-	San Francisco, CA
Highest paying state	-	California
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between call director and project manager education

There are a few differences between a call director and a project manager in terms of educational background:

	Call Director	Project Manager
Most common degree	High School Diploma, 32%	Bachelor's Degree, 68%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Call director vs project manager demographics

Here are the differences between call directors' and project managers' demographics:

	Call Director	Project Manager
Average age	47	47
Gender ratio	Male, 31.0% Female, 69.0%	Male, 68.9% Female, 31.1%
Race ratio	Black or African American, 7.8% Unknown, 4.7% Hispanic or Latino, 13.1% Asian, 7.8% White, 66.0% American Indian and Alaska Native, 0.7%	Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 12.9% Asian, 9.0% White, 65.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between call director and project manager duties and responsibilities

Call director example responsibilities.

Accomplish Medicare standards with qualitative and quantitative measures.
Credit for minimizing errors and losses through implementation of QA processes that generate significant incremental revenues with minimal increase in risk.
Follow all regulatory policies and procedures, privacy and security standards in accordance with government agencies to include HIPAA requirements.

Project manager example responsibilities.

Schedule and manage the GCP audit process.
Define, develop and manage metrics and KPIs systems for new product business group.
Manage the application process for the FDA medical device, minority and small business certifications.
Manage multiple projects and resources simultaneously while mentoring, coaching and implementing best practices, SOX and HIPAA compliance standards.
Lead teams using the Informatica ETL tool for the design and development of multiple financial and risk enterprise data warehouses.
Administer and manage Salesforce requirements.

Call director vs project manager skills

Common call director skills

Customer Service, 21%
Inbound Calls, 16%
Product Knowledge, 13%
Technical Support Calls, 13%
Direct Calls, 7%
Apple Devices, 6%

Common project manager skills

Project Management, 23%
Project Scope, 6%
Customer Service, 6%
Infrastructure, 5%
Status Reports, 4%
Risk Management, 3%