Captain waiter vs lead server

Differences between captain waiter and lead server duties and responsibilities

Captain waiter example responsibilities.

• Manage department service standards, POS system, schedules and labor / beverage costs.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.8.
• Maintain records of liquors, beers, wine, and sundries to ensure bar stock is maintained.
• Direct bartending operations, overseeing seamless beverage service, scheduling inventory management and customer service.
• Maximize individual sales per table and improve bottom line through suggestive upselling on additional items.
• Provide leadership and implementation of management/owner goals as a current member of both trainee orientation and safety committees.

Lead server example responsibilities.

• Establish payroll policies and manage multiple areas of restaurant operations.
• Manage technical support, business analysis, project management, application development and support, training, and facilitation.
• Provide leadership to crew and shift managers guaranteeing great quality, customer service and cleanliness according to the public health code.
• Train new employees on police, procedures, and micros system.
• Take orders from customers, input orders into micros, and obtain payment and provide change.
• Execute bartending duties and prepare service bar drinks (wine tasting flights, glass pours, cocktails, etc . )
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