Capture manager vs contact center manager

The differences between capture managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a capture manager has an average salary of $110,790, which is higher than the $57,880 average annual salary of a contact center manager.

The top three skills for a capture manager include capture management, business development and veterans. The most important skills for a contact center manager are professional development, IVR, and project management.

Capture manager vs contact center manager overview

	Capture Manager	Contact Center Manager
Yearly salary	$110,790	$57,880
Hourly rate	$53.26	$27.83
Growth rate	-	6%
Number of jobs	88,180	117,401
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 60%
Average age	47	47
Years of experience	-	-

What does a capture manager do?

A capture manager is responsible for analyzing the market trends and identifying business opportunities that would generate more revenue resources to achieve the company's long-term financial goals and commitments. Capture managers support senior management in strategizing business plan techniques by evaluating the clients' needs and closing more business partnerships. They also assist the marketing and sales team in stabilizing marketing and promotional campaigns to media platforms to enhance the brand's presence in the target market.

What does a contact center manager do?

A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.

Capture manager vs contact center manager salary

Capture managers and contact center managers have different pay scales, as shown below.

	Capture Manager	Contact Center Manager
Average salary	$110,790	$57,880
Salary range	Between $67,000 And $181,000	Between $28,000 And $119,000
Highest paying City	-	New York, NY
Highest paying state	-	New Jersey
Best paying company	-	Capgemini
Best paying industry	-	-

Differences between capture manager and contact center manager education

There are a few differences between a capture manager and a contact center manager in terms of educational background:

	Capture Manager	Contact Center Manager
Most common degree	Bachelor's Degree, 64%	Bachelor's Degree, 60%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Capture manager vs contact center manager demographics

Here are the differences between capture managers' and contact center managers' demographics:

	Capture Manager	Contact Center Manager
Average age	47	47
Gender ratio	Male, 76.5% Female, 23.5%	Male, 50.7% Female, 49.3%
Race ratio	Black or African American, 7.5% Unknown, 4.7% Hispanic or Latino, 12.6% Asian, 8.9% White, 65.6% American Indian and Alaska Native, 0.7%	Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	10%	10%

Differences between capture manager and contact center manager duties and responsibilities

Capture manager example responsibilities.

Project manage the complex pursuits using APMP best practice principles.
Coordinate with writers, assign leads, SMEs, and teaming partners.
Manage capture process for specific opportunities in DoD or civilian market as assigned.
Manage internal portal site (SharePoint) to insure proper bid documentation and version control.
Apply Shipley and industry best practices to build winning solutions and effectively manage and support capture and proposal teams.
Lead the proposal process and support to efficiently develop and deliver complex and lengthy sales pursuit and bid engagements.

Contact center manager example responsibilities.

Maintain budget while achieving improve KPIs in phone, email and chat.
Manage a blend department utilizing comprehensive email, ACD, web and chat platforms.
Manage toll free routing network, Avaya administration, metrics, and facility relocations.
Lead cross-functional project team that streamline and refocuse scorable QA criteria on critical call components impacting student transfers.
Implement organizational infrastructure, including shift leaders, supervisors/escalation leads, a training specialist, and an employee engagement coordinator.
Implement employee development programs including QA, and ongoing training.

Capture manager vs contact center manager skills

Common capture manager skills

Capture Management, 15%
Business Development, 11%
Veterans, 5%
DOD, 5%
Federal Government, 5%
Past Performance, 4%

Common contact center manager skills

Professional Development, 7%
IVR, 7%
Project Management, 6%
Center Management, 5%
QA, 5%
Customer Satisfaction, 5%

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Executive Management Industry
Capture Manager
Capture Manager vs Contact Center Manager

Updated January 8, 2025

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