Chargeback specialist vs client relations specialist

Differences between chargeback specialist and client relations specialist duties and responsibilities

Chargeback specialist example responsibilities.

• Train new employees; instruct other staff members on complex arbitration and compliance issues.
• Provide excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
• Communicate with Visa/MasterCard specialists for any updates on policy and procedures to maintain compliance with merchants.
• Prepare audit findings and take corrective action when necessary to ensure compliance with Visa/MasterCard regulations and bank policies.
• Decrease loss of revenue by identifying and resolving potentially fraudulent PayPal claims.

Client relations specialist example responsibilities.

• Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
• Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
• Participate in training of new representatives by composing training manuals and PowerPoint presentations.
• Perform collection follow-up duties on specific financial classifications such as commercial insurance, Medicare and Medicaid claims.
• Educate clients regarding proper distributions according to IRS regulations.