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The differences between chargeback specialists and customer retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a chargeback specialist and a customer retention specialist. Additionally, a chargeback specialist has an average salary of $36,193, which is higher than the $33,422 average annual salary of a customer retention specialist.
The top three skills for a chargeback specialist include credit card accounts, customer service and fraud cases. The most important skills for a customer retention specialist are customer service, inbound calls, and outbound calls.
| Chargeback Specialist | Customer Retention Specialist | |
| Yearly salary | $36,193 | $33,422 |
| Hourly rate | $17.40 | $16.07 |
| Growth rate | -4% | -4% |
| Number of jobs | 44,137 | 204,538 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Chargeback specialists and customer retention specialists have different pay scales, as shown below.
| Chargeback Specialist | Customer Retention Specialist | |
| Average salary | $36,193 | $33,422 |
| Salary range | Between $26,000 And $49,000 | Between $26,000 And $42,000 |
| Highest paying City | - | - |
| Highest paying state | - | - |
| Best paying company | - | - |
| Best paying industry | - | - |
There are a few differences between a chargeback specialist and a customer retention specialist in terms of educational background:
| Chargeback Specialist | Customer Retention Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between chargeback specialists' and customer retention specialists' demographics:
| Chargeback Specialist | Customer Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 27.4% Female, 72.6% | Male, 42.4% Female, 57.6% |
| Race ratio | Black or African American, 13.1% Unknown, 5.5% Hispanic or Latino, 18.5% Asian, 7.2% White, 54.9% American Indian and Alaska Native, 0.8% | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 6.3% White, 56.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |