Chargeback specialist vs customer service specialist

Differences between chargeback specialist and customer service specialist duties and responsibilities

Chargeback specialist example responsibilities.

• Train new employees; instruct other staff members on complex arbitration and compliance issues.
• Provide excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
• Communicate with Visa/MasterCard specialists for any updates on policy and procedures to maintain compliance with merchants.
• Prepare audit findings and take corrective action when necessary to ensure compliance with Visa/MasterCard regulations and bank policies.
• Decrease loss of revenue by identifying and resolving potentially fraudulent PayPal claims.

Customer service specialist example responsibilities.

• Work with customers/companies over the phone and helps troubleshoot technology/service issues while maintaining customer satisfaction in a large call-center capacity.
• Mentore the team members and QA team for timely releases.
• Monitor reports, compile reviews, and participate in QA calibrations.
• Oversee management of social networking presence on Facebook, various travel relate blogs and utilizing various social listening tools.
• Provide exceptional customer service to customers regarding MetLife products
• Create PowerPoint presentations for forecasting of inventory requirements and overall changes in customer order volume.
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