Chargeback specialist vs resolution specialist

Differences between chargeback specialist and resolution specialist duties and responsibilities

Chargeback specialist example responsibilities.

• Train new employees; instruct other staff members on complex arbitration and compliance issues.
• Provide excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
• Communicate with Visa/MasterCard specialists for any updates on policy and procedures to maintain compliance with merchants.
• Prepare audit findings and take corrective action when necessary to ensure compliance with Visa/MasterCard regulations and bank policies.
• Decrease loss of revenue by identifying and resolving potentially fraudulent PayPal claims.

Resolution specialist example responsibilities.

• Used software tools including: microsoft excel, powerpoint, outlook.
• Provide members with accurate and appropriate information to answer questions, troubleshoot issues, and resolve member complaints.
• Respond to service inquiries regarding existing deposit accounts, ATM and debit cards, consumer loans and eCommerce applications.
• Contribute written materials and course content for exercises to NADL training and content to PowerPoint presentations as subject matter expert.
• Analyze, troubleshoot, and resolve complex software, hardware, and networking issues for small and large business owners.
• Contact federal (Medicare, TRICARE), state (Medicaid), and private health insurance companies for lien information.
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