Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between chargeback specialists and retention specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a chargeback specialist and a retention specialist. Additionally, a retention specialist has an average salary of $37,175, which is higher than the $36,193 average annual salary of a chargeback specialist.
The top three skills for a chargeback specialist include credit card accounts, customer service and fraud cases. The most important skills for a retention specialist are customer service, outbound calls, and powerpoint.
| Chargeback Specialist | Retention Specialist | |
| Yearly salary | $36,193 | $37,175 |
| Hourly rate | $17.40 | $17.87 |
| Growth rate | -4% | -4% |
| Number of jobs | 44,137 | 199,631 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 40% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Chargeback specialists and retention specialists have different pay scales, as shown below.
| Chargeback Specialist | Retention Specialist | |
| Average salary | $36,193 | $37,175 |
| Salary range | Between $26,000 And $49,000 | Between $28,000 And $48,000 |
| Highest paying City | - | Los Angeles, CA |
| Highest paying state | - | California |
| Best paying company | - | Adobe |
| Best paying industry | - | Finance |
There are a few differences between a chargeback specialist and a retention specialist in terms of educational background:
| Chargeback Specialist | Retention Specialist | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between chargeback specialists' and retention specialists' demographics:
| Chargeback Specialist | Retention Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 27.4% Female, 72.6% | Male, 37.0% Female, 63.0% |
| Race ratio | Black or African American, 13.1% Unknown, 5.5% Hispanic or Latino, 18.5% Asian, 7.2% White, 54.9% American Indian and Alaska Native, 0.8% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.0% White, 55.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |