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Chargeback specialist vs service specialist

The differences between chargeback specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a chargeback specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $36,193 average annual salary of a chargeback specialist.

The top three skills for a chargeback specialist include credit card accounts, customer service and fraud cases. The most important skills for a service specialist are patients, social work, and criminal justice.

Chargeback specialist vs service specialist overview

Chargeback SpecialistService Specialist
Yearly salary$36,193$44,150
Hourly rate$17.40$21.23
Growth rate-4%-4%
Number of jobs44,137207,020
Job satisfaction--
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 53%
Average age4040
Years of experience1212

Chargeback specialist vs service specialist salary

Chargeback specialists and service specialists have different pay scales, as shown below.

Chargeback SpecialistService Specialist
Average salary$36,193$44,150
Salary rangeBetween $26,000 And $49,000Between $27,000 And $71,000
Highest paying City-Boston, MA
Highest paying state-Massachusetts
Best paying company-Ropes & Gray
Best paying industry-Technology

Differences between chargeback specialist and service specialist education

There are a few differences between a chargeback specialist and a service specialist in terms of educational background:

Chargeback SpecialistService Specialist
Most common degreeBachelor's Degree, 46%Bachelor's Degree, 53%
Most common majorBusinessBusiness
Most common college--

Chargeback specialist vs service specialist demographics

Here are the differences between chargeback specialists' and service specialists' demographics:

Chargeback SpecialistService Specialist
Average age4040
Gender ratioMale, 27.4% Female, 72.6%Male, 40.1% Female, 59.9%
Race ratioBlack or African American, 13.1% Unknown, 5.5% Hispanic or Latino, 18.5% Asian, 7.2% White, 54.9% American Indian and Alaska Native, 0.8%Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7%
LGBT Percentage7%7%

Differences between chargeback specialist and service specialist duties and responsibilities

Chargeback specialist example responsibilities.

  • Train new employees; instruct other staff members on complex arbitration and compliance issues.
  • Provide excellent customer satisfaction by accurately responding to inquirers on information on mediation and how to file and/or pursue mediation.
  • Communicate with Visa/MasterCard specialists for any updates on policy and procedures to maintain compliance with merchants.
  • Prepare audit findings and take corrective action when necessary to ensure compliance with Visa/MasterCard regulations and bank policies.
  • Decrease loss of revenue by identifying and resolving potentially fraudulent PayPal claims.

Service specialist example responsibilities.

  • Achieve personal sales and referral goals by identifying, marketing and cross-selling banking products and services beneficial to customer needs.
  • Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
  • Provide notary service as requested.
  • Respond to medical emergencies, including first aid and CPR.
  • Organize the transition of file transfers of major TRS/NAS clients from FTP to MessageWay.
  • Follow all rules set by FDCPA and state agencies - pass all annual tests.
  • Show more

Chargeback specialist vs service specialist skills

Common chargeback specialist skills
  • Credit Card Accounts, 13%
  • Customer Service, 11%
  • Fraud Cases, 8%
  • Dispute Process, 6%
  • Arbitration, 6%
  • Federal Regulations, 6%
Common service specialist skills
  • Patients, 12%
  • Social Work, 10%
  • Criminal Justice, 4%
  • Rehabilitation, 4%
  • Excellent Interpersonal, 4%
  • Product Knowledge, 3%

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