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The differences between claims resolution specialists and client care specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims resolution specialist and a client care specialist. Additionally, a claims resolution specialist has an average salary of $38,432, which is higher than the $29,660 average annual salary of a client care specialist.
The top three skills for a claims resolution specialist include patients, medical terminology and insurance claims. The most important skills for a client care specialist are client care, PET, and patients.
| Claims Resolution Specialist | Client Care Specialist | |
| Yearly salary | $38,432 | $29,660 |
| Hourly rate | $18.48 | $14.26 |
| Growth rate | -4% | -4% |
| Number of jobs | 55,413 | 132,935 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims resolution specialists are in charge of outstanding claims follow-ups, submitting appeals, and corresponding to work claims. To be good at this job, they find different techniques to resolve outstanding patient claims. When performing their duties, these specialists make sure that they work with professionalism and high detail quality. They should be comfortable with navigating computerized claims and various platforms while assisting their clients over the phone. These types of specialists also always maintain the confidentiality of their members' data.
Client care specialists are employees who manage a company's 24/7 hotline number. Most customer care specialists have call center experience before achieving their positions. This way, they know how to personalize the way they handle different types of clients. They can also impart firsthand knowledge to new call center employees about the job. Their usual responsibilities revolve around presenting the weekly and monthly reports on the teams' performances to the management, documenting customer interactions, reviewing customer complaints and taking appropriate actions, and being updated on their product.
Claims resolution specialists and client care specialists have different pay scales, as shown below.
| Claims Resolution Specialist | Client Care Specialist | |
| Average salary | $38,432 | $29,660 |
| Salary range | Between $30,000 And $47,000 | Between $18,000 And $46,000 |
| Highest paying City | - | Irvine, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | Bank of America |
| Best paying industry | - | Finance |
There are a few differences between a claims resolution specialist and a client care specialist in terms of educational background:
| Claims Resolution Specialist | Client Care Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims resolution specialists' and client care specialists' demographics:
| Claims Resolution Specialist | Client Care Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.0% Female, 74.0% | Male, 20.3% Female, 79.7% |
| Race ratio | Black or African American, 11.4% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.2% White, 56.0% American Indian and Alaska Native, 0.6% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 56.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |