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The differences between claims resolution specialists and customer support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a claims resolution specialist and a customer support specialist. Additionally, a customer support specialist has an average salary of $39,470, which is higher than the $38,432 average annual salary of a claims resolution specialist.
The top three skills for a claims resolution specialist include patients, medical terminology and insurance claims. The most important skills for a customer support specialist are customer support, phone calls, and compassion.
| Claims Resolution Specialist | Customer Support Specialist | |
| Yearly salary | $38,432 | $39,470 |
| Hourly rate | $18.48 | $18.98 |
| Growth rate | -4% | -4% |
| Number of jobs | 55,413 | 259,592 |
| Job satisfaction | - | 1 |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Claims resolution specialists are in charge of outstanding claims follow-ups, submitting appeals, and corresponding to work claims. To be good at this job, they find different techniques to resolve outstanding patient claims. When performing their duties, these specialists make sure that they work with professionalism and high detail quality. They should be comfortable with navigating computerized claims and various platforms while assisting their clients over the phone. These types of specialists also always maintain the confidentiality of their members' data.
A customer support specialist is responsible for assisting a customer's inquiries and concerns regarding the goods and services the organization offers. Customer support specialists handle customer issues and resolve them promptly, escalating high-level complaints to the immediate supervisors. A support specialist will also replace products or process payment refunds as needed. Their goal is to maintain the highest customer satisfaction and keep a good reputation for the company while driving revenues and increasing profitability. A customer support specialist must have outstanding communication skills, as well as the ability to multi-task to record customer complaint cases while providing resolution.
Claims resolution specialists and customer support specialists have different pay scales, as shown below.
| Claims Resolution Specialist | Customer Support Specialist | |
| Average salary | $38,432 | $39,470 |
| Salary range | Between $30,000 And $47,000 | Between $28,000 And $55,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Micron Technology |
| Best paying industry | - | Technology |
There are a few differences between a claims resolution specialist and a customer support specialist in terms of educational background:
| Claims Resolution Specialist | Customer Support Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between claims resolution specialists' and customer support specialists' demographics:
| Claims Resolution Specialist | Customer Support Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.0% Female, 74.0% | Male, 37.4% Female, 62.6% |
| Race ratio | Black or African American, 11.4% Unknown, 5.1% Hispanic or Latino, 20.6% Asian, 6.2% White, 56.0% American Indian and Alaska Native, 0.6% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.2% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |