Clerk/assistant manager vs director of front office

Differences between clerk/assistant manager and director of front office duties and responsibilities

Clerk/assistant manager example responsibilities.

• Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
• Perform writing, typing and entering data in AS400.
• Work with Microsoft office like Microsoft word, PowerPoint, excel, and sending fax.
• Create pars for merchandise, place orders for product, and enter the information into the POS system.
• General closing and opening duties including but not limit to computer programs, cleaning, word processing, and POS setup.
• Assist in updating computerize payroll.
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Director of front office example responsibilities.

• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Yield rates to optimize revenue and balance PMS / CRS inventory daily.
• Maintain cleanliness and organization of back office, front desk and bell closet areas.
• Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.
• Provide excellent service as it pertains to all front office functions including check/in-out, PBX, and bell service.
• Organize and develop a report to track VIP's and special care guest including time share owners and repeat clientele.
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