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The differences between client associates and call center associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client associate and a call center associate. Additionally, a client associate has an average salary of $45,992, which is higher than the $31,363 average annual salary of a call center associate.
The top three skills for a client associate include client service, wealth management and sales support. The most important skills for a call center associate are patients, inbound calls, and customer service.
| Client Associate | Call Center Associate | |
| Yearly salary | $45,992 | $31,363 |
| Hourly rate | $22.11 | $15.08 |
| Growth rate | -4% | -4% |
| Number of jobs | 191,586 | 198,167 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client associate is an individual who builds a strong relationship with customers by providing support for their account needs and provides training if necessary. Client associates are required to communicate with their customers either on the phone, through email, or in person. They carry out administrative tasks for financial advisers, such as maintaining client account information and assisting with special projects. Client associates must also collect and analyze competitor data and client usage so that they create new business opportunities.
Call center associates are professionals who are responsible for taking inbound and outbound customer calls and handle responsibilities that include account inquiries, customer complaints, or product and support issues. These associates are required to provide quality assistance and customer service so that they can receive positive reviews from their customers. They must assist customers with technical support issues, which include updating product documentation and training materials. Call center associates must also accurately identify their customers' needs and objectives so that they can achieve the organization's sales goals.
Client associates and call center associates have different pay scales, as shown below.
| Client Associate | Call Center Associate | |
| Average salary | $45,992 | $31,363 |
| Salary range | Between $28,000 And $74,000 | Between $22,000 And $43,000 |
| Highest paying City | New York, NY | Albany, NY |
| Highest paying state | New York | New York |
| Best paying company | Arrowstreet Capital | Spectrum |
| Best paying industry | Professional | Finance |
There are a few differences between a client associate and a call center associate in terms of educational background:
| Client Associate | Call Center Associate | |
| Most common degree | Bachelor's Degree, 74% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client associates' and call center associates' demographics:
| Client Associate | Call Center Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 38.0% Female, 62.0% | Male, 35.0% Female, 65.0% |
| Race ratio | Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 19.9% Asian, 7.1% White, 54.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 19.3% Asian, 6.3% White, 57.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |