Client associate vs service desk associate

The differences between client associates and service desk associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client associate and a service desk associate. Additionally, a client associate has an average salary of $45,992, which is higher than the $40,699 average annual salary of a service desk associate.

The top three skills for a client associate include client service, wealth management and sales support. The most important skills for a service desk associate are service desk, customer service, and sales floor.

Client associate vs service desk associate overview

	Client Associate	Service Desk Associate
Yearly salary	$45,992	$40,699
Hourly rate	$22.11	$19.57
Growth rate	-4%	-4%
Number of jobs	191,586	99,676
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a client associate do?

A client associate is an individual who builds a strong relationship with customers by providing support for their account needs and provides training if necessary. Client associates are required to communicate with their customers either on the phone, through email, or in person. They carry out administrative tasks for financial advisers, such as maintaining client account information and assisting with special projects. Client associates must also collect and analyze competitor data and client usage so that they create new business opportunities.

What does a service desk associate do?

A service desk associate will answer and respond to the inquiries and requests from both employees and customers, either through telephone calls, emails, or in person. Your duties as a service desk associate will vary depending on the sector you work in. These duties may include capturing and validating queries and issues for processing, communicating with users via different channels, and advising users on the appropriate action to address their concerns. You will also be responsible for escalating unresolved issues to a much higher support level and providing security support and advice.

Client associate vs service desk associate salary

Client associates and service desk associates have different pay scales, as shown below.

	Client Associate	Service Desk Associate
Average salary	$45,992	$40,699
Salary range	Between $28,000 And $74,000	Between $15,000 And $105,000
Highest paying City	New York, NY	-
Highest paying state	New York	-
Best paying company	Arrowstreet Capital	-
Best paying industry	Professional	-

Differences between client associate and service desk associate education

There are a few differences between a client associate and a service desk associate in terms of educational background:

	Client Associate	Service Desk Associate
Most common degree	Bachelor's Degree, 74%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Client associate vs service desk associate demographics

Here are the differences between client associates' and service desk associates' demographics:

	Client Associate	Service Desk Associate
Average age	40	40
Gender ratio	Male, 38.0% Female, 62.0%	Male, 23.6% Female, 76.4%
Race ratio	Black or African American, 12.7% Unknown, 5.6% Hispanic or Latino, 19.9% Asian, 7.1% White, 54.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.2% Hispanic or Latino, 17.7% Asian, 6.2% White, 59.2% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client associate and service desk associate duties and responsibilities

Client associate example responsibilities.

Manage business development of electronic trading services for cash equities.
Process payroll and payroll taxes, generate financial statements, compute taxes owe and file corporate tax returns
Enter client trade orders, respond to client inquiries, research questions, troubleshoot problems, and maintain accurate client records.
Coordinate the conversion of data base from mainframe to windows base application
Establish advanced CRM skills that can be used through any interactions with clients.
Greet high profile clients, and act a liason between them and their attorney.

Service desk associate example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Realign the service desk to ITIL framework with emphasis on incident and problem management.
Develop SLA's for improve customer satisfaction and implement customer satisfaction surveys.
Count, balance and reconcile daily business transaction totals and record information into POS system.
Operate a POS system with a high volume of purchases, or return product to the store.
Define, implement and monitor KPI's and target to drive efficiency improvements within the local I.T.

Client associate vs service desk associate skills

Common client associate skills

Client Service, 23%
Wealth Management, 13%
Sales Support, 12%
Investment Products, 6%
Customer Service, 4%
Branch Management, 4%

Common service desk associate skills

Service Desk, 19%
Customer Service, 12%
Sales Floor, 10%
Front End, 10%
Customer Calls, 9%
Customer Care, 9%

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Office and Administrative Industry
Client Associate
Client Associate vs Service Desk Associate

Updated January 8, 2025

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