Client services administrator vs client relations specialist

The differences between client services administrators and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services administrator and a client relations specialist. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $39,902 average annual salary of a client relations specialist.

The top three skills for a client services administrator include customer service, excellent organizational and data entry. The most important skills for a client relations specialist are client relations, customer service, and data entry.

Client services administrator vs client relations specialist overview

	Client Services Administrator	Client Relations Specialist
Yearly salary	$42,359	$39,902
Hourly rate	$20.36	$19.18
Growth rate	-4%	-4%
Number of jobs	165,043	200,766
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 64%
Average age	40	40
Years of experience	12	12

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

What does a client relations specialist do?

A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.

Client services administrator vs client relations specialist salary

Client services administrators and client relations specialists have different pay scales, as shown below.

	Client Services Administrator	Client Relations Specialist
Average salary	$42,359	$39,902
Salary range	Between $27,000 And $65,000	Between $27,000 And $58,000
Highest paying City	Lakewood, NJ	Washington, DC
Highest paying state	New Jersey	New Jersey
Best paying company	Ernst & Young	McKinsey & Company Inc
Best paying industry	Pharmaceutical	Real Estate

Differences between client services administrator and client relations specialist education

There are a few differences between a client services administrator and a client relations specialist in terms of educational background:

	Client Services Administrator	Client Relations Specialist
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 64%
Most common major	Business	Business
Most common college	-	-

Client services administrator vs client relations specialist demographics

Here are the differences between client services administrators' and client relations specialists' demographics:

	Client Services Administrator	Client Relations Specialist
Average age	40	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 30.3% Female, 69.7%
Race ratio	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services administrator and client relations specialist duties and responsibilities

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Client relations specialist example responsibilities.

Manage calendars; compile account records; create PowerPoint presentations for vendors, customers and investors.
Transition reporting and document storage process to an online SharePoint workspace for increase efficiency.
Participate in training of new representatives by composing training manuals and PowerPoint presentations.
Perform collection follow-up duties on specific financial classifications such as commercial insurance, Medicare and Medicaid claims.
Educate clients regarding proper distributions according to IRS regulations.

Client services administrator vs client relations specialist skills

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

Common client relations specialist skills

Client Relations, 24%
Customer Service, 8%
Data Entry, 7%
Client Facing, 6%
Inbound Calls, 4%
Client Support, 4%

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Office and Administrative Industry
Client Services Administrator
Client Services Administrator vs Client Relations Specialist

Updated January 8, 2025

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