Client services administrator vs client representative

The differences between client services administrators and client representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services administrator and a client representative. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $41,785 average annual salary of a client representative.

The top three skills for a client services administrator include customer service, excellent organizational and data entry. The most important skills for a client representative are customer service, phone calls, and client accounts.

Client services administrator vs client representative overview

	Client Services Administrator	Client Representative
Yearly salary	$42,359	$41,785
Hourly rate	$20.36	$20.09
Growth rate	-4%	-4%
Number of jobs	165,043	238,735
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

What does a client representative do?

Client Representatives are professionals who work on behalf of their clients. They coordinate with external parties with which their clients are involved. They represent their clients during meetings and appointments when their clients are not available. Client Representatives should have a background related to the business that their clients are involved in. This would help them catch up with conversations. They are expected to act as if they are the client themselves. They must act within the client's best interest at all times. As such, they should be familiar with their clients' interests and needs.

Client services administrator vs client representative salary

Client services administrators and client representatives have different pay scales, as shown below.

	Client Services Administrator	Client Representative
Average salary	$42,359	$41,785
Salary range	Between $27,000 And $65,000	Between $28,000 And $60,000
Highest paying City	Lakewood, NJ	New York, NY
Highest paying state	New Jersey	New York
Best paying company	Ernst & Young	IBM
Best paying industry	Pharmaceutical	Technology

Differences between client services administrator and client representative education

There are a few differences between a client services administrator and a client representative in terms of educational background:

	Client Services Administrator	Client Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Client services administrator vs client representative demographics

Here are the differences between client services administrators' and client representatives' demographics:

	Client Services Administrator	Client Representative
Average age	40	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 40.6% Female, 59.4%
Race ratio	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.2% Unknown, 5.3% Hispanic or Latino, 21.2% Asian, 7.6% White, 54.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services administrator and client representative duties and responsibilities

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Client representative example responsibilities.

Experience in managing pipeline, progressing opportunity through sales stages & using CRM tools to reflect pipeline accurately.
Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Utilize research tools and CRM package to sustain consistent pipeline of prospective clients.
Present program via Microsoft PowerPoint to potential clients and attend conventions for prospective clients.
Complete daily teller routine such as night drop, servicing the ATM and transactions.
Train, troubleshoot, and interact with clients using financial software in trust departments.

Client services administrator vs client representative skills

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

Common client representative skills

Customer Service, 24%
Phone Calls, 7%
Client Accounts, 6%
Product Knowledge, 6%
Customer Satisfaction, 6%
Problem Resolution, 5%

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Office and Administrative Industry
Client Services Administrator
Client Services Administrator vs Client Representative

Updated January 8, 2025

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