Client services administrator vs customer service advisor

The differences between client services administrators and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services administrator and a customer service advisor. Additionally, a client services administrator has an average salary of $42,359, which is higher than the $32,029 average annual salary of a customer service advisor.

The top three skills for a client services administrator include customer service, excellent organizational and data entry. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.

Client services administrator vs customer service advisor overview

	Client Services Administrator	Customer Service Advisor
Yearly salary	$42,359	$32,029
Hourly rate	$20.36	$15.40
Growth rate	-4%	-4%
Number of jobs	165,043	235,256
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

What does a customer service advisor do?

A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.

Client services administrator vs customer service advisor salary

Client services administrators and customer service advisors have different pay scales, as shown below.

	Client Services Administrator	Customer Service Advisor
Average salary	$42,359	$32,029
Salary range	Between $27,000 And $65,000	Between $26,000 And $39,000
Highest paying City	Lakewood, NJ	Boston, MA
Highest paying state	New Jersey	Alaska
Best paying company	Ernst & Young	Teledyne Technologies Incorporated
Best paying industry	Pharmaceutical	Insurance

Differences between client services administrator and customer service advisor education

There are a few differences between a client services administrator and a customer service advisor in terms of educational background:

	Client Services Administrator	Customer Service Advisor
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Client services administrator vs customer service advisor demographics

Here are the differences between client services administrators' and customer service advisors' demographics:

	Client Services Administrator	Customer Service Advisor
Average age	40	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 51.5% Female, 48.5%
Race ratio	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%	Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services administrator and customer service advisor duties and responsibilities

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Customer service advisor example responsibilities.

Manage the largest client pool in all of Finland, and update the CRM accordingly.
Manage bi-weekly payroll duties and employment documentation.
Provide excellent customer service and maintain cleanliness of work area
Used all CRM systems to provide exceptional service to customers for the entire order process cycle
Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.

Client services administrator vs customer service advisor skills

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

Common customer service advisor skills

Taking Care, 17%
Strong Customer Service, 13%
Standard Operating Procedure, 10%
Customer Service, 7%
Customer Care, 7%
Sales Floor, 7%

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Client Services Administrator
Client Services Administrator vs Customer Service Advisor

Updated January 8, 2025

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