Client services administrator vs service advisor

The differences between client services administrators and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services administrator and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $42,359 average annual salary of a client services administrator.

The top three skills for a client services administrator include customer service, excellent organizational and data entry. The most important skills for a service advisor are customer service, product knowledge, and basic math.

Client services administrator vs service advisor overview

	Client Services Administrator	Service Advisor
Yearly salary	$42,359	$46,308
Hourly rate	$20.36	$22.26
Growth rate	-4%	-4%
Number of jobs	165,043	222,424
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

What does a client services administrator do?

Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.

What does a service advisor do?

Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.

Client services administrator vs service advisor salary

Client services administrators and service advisors have different pay scales, as shown below.

	Client Services Administrator	Service Advisor
Average salary	$42,359	$46,308
Salary range	Between $27,000 And $65,000	Between $26,000 And $79,000
Highest paying City	Lakewood, NJ	New York, NY
Highest paying state	New Jersey	New Jersey
Best paying company	Ernst & Young	BP America Inc
Best paying industry	Pharmaceutical	Finance

Differences between client services administrator and service advisor education

There are a few differences between a client services administrator and a service advisor in terms of educational background:

	Client Services Administrator	Service Advisor
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Client services administrator vs service advisor demographics

Here are the differences between client services administrators' and service advisors' demographics:

	Client Services Administrator	Service Advisor
Average age	40	40
Gender ratio	Male, 33.3% Female, 66.7%	Male, 69.4% Female, 30.6%
Race ratio	Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7%	Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between client services administrator and service advisor duties and responsibilities

Client services administrator example responsibilities.

Manage daily client transactions and inquiries accurately within establish firm deadlines and FINRA regulations.
Advance proficiency in creating/editing PowerPoint presentations.
Assist in preparation of client presentations using Microsoft PowerPoint.
Assist in developing and implementing new policies and procedures pertaining to the administrative and management functions of the foreclosure department.
Demonstrate excellent customer service acting as a liaison between the mortgage companies, contractors, and HUD.
Submit over allowable charges on the claims to HUD and order preservation work once approval is received.

Service advisor example responsibilities.

Manage refurbishment of used vehicles and writing orders.
Manage the refurbishment of used vehicles, writing repair orders.
Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Start as a certify Mazda technician performing routine maintenance services and repairs.
Demonstrate proficiency in hydraulic, electrical, mechanical, diesel, power and HVAC systems inspection, diagnosis and repair.
Maintain a safe work environment through maintaining cleanliness and identifying all unsafe working conditions on the sales floor and service area.

Client services administrator vs service advisor skills

Common client services administrator skills

Customer Service, 25%
Excellent Organizational, 13%
Data Entry, 6%
Phone Calls, 5%
HR, 4%
Outbound Calls, 4%

Common service advisor skills

Customer Service, 8%
Product Knowledge, 8%
Basic Math, 7%
Commercial Vehicles, 5%
Work Ethic, 5%
CSI, 4%

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Client Services Administrator
Client Services Administrator vs Service Advisor

Updated January 8, 2025

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