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The differences between client services professionals and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a client services professional and a service representative. Additionally, a client services professional has an average salary of $93,604, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a client services professional include client service, inbound calls and client issues. The most important skills for a service representative are customer service, client service, and patients.
| Client Services Professional | Service Representative | |
| Yearly salary | $93,604 | $33,692 |
| Hourly rate | $45.00 | $16.20 |
| Growth rate | -4% | -4% |
| Number of jobs | 120,316 | 210,671 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A client service professional is in charge of helping companies build positive relationships with clients. Their responsibilities typically involve performing research and analysis to determine market trends and ideal practices, finding new business and client opportunities, developing service plans and strategies, reaching out to clients to identify and meet their needs, and providing assistance as needed, ensuring efficiency and client satisfaction. Moreover, a client service professional must maintain an active communication line with staff, helping them provide optimal services to clients.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Client services professionals and service representatives have different pay scales, as shown below.
| Client Services Professional | Service Representative | |
| Average salary | $93,604 | $33,692 |
| Salary range | Between $51,000 And $169,000 | Between $24,000 And $45,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Northern Trust |
| Best paying industry | - | Government |
There are a few differences between a client services professional and a service representative in terms of educational background:
| Client Services Professional | Service Representative | |
| Most common degree | Bachelor's Degree, 41% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between client services professionals' and service representatives' demographics:
| Client Services Professional | Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 18.9% Female, 81.1% | Male, 39.6% Female, 60.4% |
| Race ratio | Black or African American, 11.8% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 6.3% White, 54.1% American Indian and Alaska Native, 0.7% | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |