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The differences between client success managers and sales managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a client success manager and a sales manager. Additionally, a client success manager has an average salary of $75,925, which is higher than the $73,952 average annual salary of a sales manager.
The top three skills for a client success manager include client facing, client satisfaction and cloud. The most important skills for a sales manager are product knowledge, customer satisfaction, and sales performance.
| Client Success Manager | Sales Manager | |
| Yearly salary | $75,925 | $73,952 |
| Hourly rate | $36.50 | $35.55 |
| Growth rate | 5% | 5% |
| Number of jobs | 105,665 | 119,066 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 63% |
| Average age | 46 | 46 |
| Years of experience | 8 | 8 |
The role of a client success manager is to work closely with clients to ensure that they are receiving the right support and tools they need to achieve their goals. You will typically perform a few tasks, which include advising clients on purchasing decisions and onboarding new customers the following purchase, advocating for the company, and following-up on renewals to maintain customer retention and loyalty. As a client success manager, you must encourage upselling and cross-selling to maximize a customer's lifetime value.
Sales managers are responsible for leading the organization's sales team. They oversee the progress and performance of the whole team, set area assignments to team members, and set weekly or monthly quotas. Sales managers oversee training team members during onboarding and providing further coaching to help them achieve their goals. They manage the challenges that team members may meet and help mitigate any problems that come along the way. Sales managers also set the strategic direction of the sales team and follow through by ensuring that the team's activities are in line with the goals.
Client success managers and sales managers have different pay scales, as shown below.
| Client Success Manager | Sales Manager | |
| Average salary | $75,925 | $73,952 |
| Salary range | Between $51,000 And $112,000 | Between $42,000 And $129,000 |
| Highest paying City | San Francisco, CA | Jersey City, NJ |
| Highest paying state | Oregon | New Jersey |
| Best paying company | Accenture | Capgemini |
| Best paying industry | Technology | - |
There are a few differences between a client success manager and a sales manager in terms of educational background:
| Client Success Manager | Sales Manager | |
| Most common degree | Bachelor's Degree, 77% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | University of Southern California | University of Southern California |
Here are the differences between client success managers' and sales managers' demographics:
| Client Success Manager | Sales Manager | |
| Average age | 46 | 46 |
| Gender ratio | Male, 53.8% Female, 46.3% | Male, 68.7% Female, 31.3% |
| Race ratio | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% | Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 7% | 7% |