Collection agent vs collections, customer service

The differences between collection agents and collectionss, customer service can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collection agent and a collections, customer service. Additionally, a collections, customer service has an average salary of $32,870, which is higher than the $32,689 average annual salary of a collection agent.

The top three skills for a collection agent include customer service, payment arrangements and delinquent accounts. The most important skills for a collections, customer service are strong customer service, customer service, and payment arrangements.

Collection agent vs collections, customer service overview

	Collection Agent	Collections, Customer Service
Yearly salary	$32,689	$32,870
Hourly rate	$15.72	$15.80
Growth rate	-8%	-8%
Number of jobs	47,837	161,544
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

What does a collection agent do?

A collections agent is responsible for communicating with clients to collect payment for their overdue bills and outstanding balances. Collections agents monitor and update a customer's account information in the system, offer repayment plans, manage billing disputes, negotiate sales terms, and maintain records of account resolution. They must evaluate customers' credit reports and delinquency levels to skip tracing priorities. A collections agent must have excellent communication and customer service skills to listen to customers' requests and initiate payment procedures.

What does a collections, customer service do?

A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments. They organize the list based on the severity of their delinquency. It is their task to find the location of the customers through background checks, credit bureau information, and loan documents. Those who are interested in this job should develop skills in intuition, quick thinking, problem-solving, and communication.

Collection agent vs collections, customer service salary

Collection agents and collectionss, customer service have different pay scales, as shown below.

	Collection Agent	Collections, Customer Service
Average salary	$32,689	$32,870
Salary range	Between $22,000 And $48,000	Between $27,000 And $39,000
Highest paying City	Livingston, NJ	Danvers, MA
Highest paying state	New Jersey	Virginia
Best paying company	JM Family Enterprises	University of California
Best paying industry	Finance	Automotive

Differences between collection agent and collections, customer service education

There are a few differences between a collection agent and a collections, customer service in terms of educational background:

	Collection Agent	Collections, Customer Service
Most common degree	High School Diploma, 34%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Collection agent vs collections, customer service demographics

Here are the differences between collection agents' and collectionss, customer service' demographics:

	Collection Agent	Collections, Customer Service
Average age	46	46
Gender ratio	Male, 37.3% Female, 62.7%	Male, 29.3% Female, 70.7%
Race ratio	Black or African American, 12.3% Unknown, 4.0% Hispanic or Latino, 19.5% Asian, 3.6% White, 60.1% American Indian and Alaska Native, 0.5%	Black or African American, 11.4% Unknown, 4.2% Hispanic or Latino, 20.3% Asian, 3.8% White, 59.8% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collection agent and collections, customer service duties and responsibilities

Collection agent example responsibilities.

Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
Used computer GPS to locate vehicles.
Input assignments and update clients via computer programs (RDN and PRIOS).
Demonstrate professionalism and customer support while following FDCPA guidelines.
Assist in preventing impending losses and increase profitability through negotiation and enforcement of schedule collection campaigns.
Utilize effective negotiation skills by collecting payments from debtors of unpaid accounts via telephone and written communication.

Collections, customer service example responsibilities.

Monitor all assign accounts by reviewing the client's aging, manage all potential bad debit, DSO, aging.
Provide excellent verbal, written, oral communication skills, attend ongoing training of collections and FDCPA regulations and guidelines.
Provide excellent interpersonal, negotiation, and customer service skills via telephone.
Research accounts to verify credits and debits make are accurately post against supporting documents showing timely reflect within the FDCPA guidelines.
Prevent impending loss and increase profitability through negotiation and enforcement of schedule collection campaigns.
Submit additional information request by insurance companies such as medical records, primary/secondary insurance explanation of benefits (EOB).

Collection agent vs collections, customer service skills

Common collection agent skills

Customer Service, 20%
Payment Arrangements, 19%
Delinquent Accounts, 7%
Debt Repayment, 6%
Past Due Accounts, 5%
Debt Collection, 3%

Common collections, customer service skills

Strong Customer Service, 45%
Customer Service, 12%
Payment Arrangements, 5%
Credit Card Payments, 4%
Delinquent Accounts, 4%
Past Due Accounts, 3%

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Office and Administrative Industry
Collection Agent
Collection Agent vs Collections, Customer Service

Updated January 8, 2025

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