Collection agent vs senior collector

The differences between collection agents and senior collectors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a collection agent and a senior collector. Additionally, a senior collector has an average salary of $85,626, which is higher than the $32,689 average annual salary of a collection agent.

The top three skills for a collection agent include customer service, payment arrangements and delinquent accounts. The most important skills for a senior collector are customer service, payment arrangements, and past due accounts.

Collection agent vs senior collector overview

	Collection Agent	Senior Collector
Yearly salary	$32,689	$85,626
Hourly rate	$15.72	$41.17
Growth rate	-8%	-8%
Number of jobs	47,837	5,614
Job satisfaction	-	-
Most common degree	High School Diploma, 34%	Bachelor's Degree, 41%
Average age	46	46
Years of experience	12	12

Collection agent vs senior collector salary

Collection agents and senior collectors have different pay scales, as shown below.

	Collection Agent	Senior Collector
Average salary	$32,689	$85,626
Salary range	Between $22,000 And $48,000	Between $50,000 And $145,000
Highest paying City	Livingston, NJ	-
Highest paying state	New Jersey	-
Best paying company	JM Family Enterprises	-
Best paying industry	Finance	-

Differences between collection agent and senior collector education

There are a few differences between a collection agent and a senior collector in terms of educational background:

	Collection Agent	Senior Collector
Most common degree	High School Diploma, 34%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	-	-

Collection agent vs senior collector demographics

Here are the differences between collection agents' and senior collectors' demographics:

	Collection Agent	Senior Collector
Average age	46	46
Gender ratio	Male, 37.3% Female, 62.7%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 12.3% Unknown, 4.0% Hispanic or Latino, 19.5% Asian, 3.6% White, 60.1% American Indian and Alaska Native, 0.5%	Black or African American, 13.4% Unknown, 4.1% Hispanic or Latino, 20.9% Asian, 3.7% White, 57.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collection agent and senior collector duties and responsibilities

Collection agent example responsibilities.

Manage patient focuse reports, collection modules, provider/facility A/R, collections, patient discharge letters.
Used computer GPS to locate vehicles.
Input assignments and update clients via computer programs (RDN and PRIOS).
Demonstrate professionalism and customer support while following FDCPA guidelines.
Assist in preventing impending losses and increase profitability through negotiation and enforcement of schedule collection campaigns.
Utilize effective negotiation skills by collecting payments from debtors of unpaid accounts via telephone and written communication.

Senior collector example responsibilities.

Accomplish the above in compliance with HIPAA regulations.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Record CPT codes and ICD-9 codes on billing forms.
Develop and pursue collection strategies to reduce the DSO.
Process credit cards, purchase cards, ACH payments.
Used the Medicaid web portal to check claim status and eligibility.

Collection agent vs senior collector skills

Common collection agent skills

Customer Service, 20%
Payment Arrangements, 19%
Delinquent Accounts, 7%
Debt Repayment, 6%
Past Due Accounts, 5%
Debt Collection, 3%

Common senior collector skills

Customer Service, 16%
Payment Arrangements, 13%
Past Due Accounts, 6%
Debt Repayment, 5%
Loss Mitigation, 5%
FDCPA, 4%