Collection supervisor vs billing supervisor

The differences between collection supervisors and billing supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a billing supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $56,255 average annual salary of a billing supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a billing supervisor are customer service, patients, and billing procedures.

Collection supervisor vs billing supervisor overview

	Collection Supervisor	Billing Supervisor
Yearly salary	$64,766	$56,255
Hourly rate	$31.14	$27.05
Growth rate	-8%	-3%
Number of jobs	21,526	38,525
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 44%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a billing supervisor do?

A billing supervisor is primarily in charge of spearheading and overseeing the billing procedures of a company. Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing processes. They must also monitor all procedures, ensuring it complies with the company's policies. Furthermore, as a supervisor, they must lead and encourage the workforce to reach goals while implementing the rules and regulations of the company.

Collection supervisor vs billing supervisor salary

Collection supervisors and billing supervisors have different pay scales, as shown below.

	Collection Supervisor	Billing Supervisor
Average salary	$64,766	$56,255
Salary range	Between $45,000 And $92,000	Between $38,000 And $82,000
Highest paying City	Mount Laurel, NJ	Washington, DC
Highest paying state	New York	Rhode Island
Best paying company	Intuitive Surgical	Wpp Us Holdings Inc
Best paying industry	Finance	Professional

Differences between collection supervisor and billing supervisor education

There are a few differences between a collection supervisor and a billing supervisor in terms of educational background:

	Collection Supervisor	Billing Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 44%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Pennsylvania

Collection supervisor vs billing supervisor demographics

Here are the differences between collection supervisors' and billing supervisors' demographics:

	Collection Supervisor	Billing Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 22.3% Female, 77.7%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.3% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between collection supervisor and billing supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Billing supervisor example responsibilities.

Manage point-of-service collection functions to improve customer service and increase revenue for clinic and surgery centers.
Conduct regular meetings to update and presents issues of third party billing and ICD-9 and CPT changes that require management review
Supervise activities inclusive of all order entry, invoicing, payroll entry and annual inventory control functions.
Post payments and prepare daily deposits, write checks, answer phones, collections, filing and pass out payroll checks.
Review clinical documentation and provide education and recommendations in preparation for ICD-10.
Facilitate effective communication and working relationships with other departments regarding Medicare and Medicaid requirements.

Collection supervisor vs billing supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common billing supervisor skills

Customer Service, 15%
Patients, 13%
Billing Procedures, 6%
Medicaid, 5%
Billing Issues, 4%
Billing System, 4%

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Collection Supervisor
Collection Supervisor vs Billing Supervisor

Updated January 8, 2025

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