Collection supervisor vs center supervisor

The differences between collection supervisors and center supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a collection supervisor and a center supervisor. Additionally, a collection supervisor has an average salary of $64,766, which is higher than the $39,359 average annual salary of a center supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a center supervisor are develop recommendations, OSHA, and professional work.

Collection supervisor vs center supervisor overview

	Collection Supervisor	Center Supervisor
Yearly salary	$64,766	$39,359
Hourly rate	$31.14	$18.92
Growth rate	-8%	6%
Number of jobs	21,526	99,942
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 58%
Average age	47	47
Years of experience	6	6

What does a collection supervisor do?

Collection Supervisors are responsible for managing the operations of credit card debt collection. Their duties include overseeing credit applications, supervising the debt collection team, setting team goals, making sure collectors adhere to regulations, laws, and protocols, creating progress spreadsheets, coordinating activities for debt collectors, and assess delinquent accounts. They also organize team workload, write official debt collection letters, authorize repossessions, and supervise difficult collection cases. A Collection Supervisor participates in implementing credit procedures and policies that contribute to smooth operations.

What does a center supervisor do?

A call center supervisor is also called a contact center supervisor. Generally, supervisors take charge of handling call centers. They plan and enforce the strategies of the call center to ensure corporate goal compliance. Their duties involve setting performance and deadline goals and making sure that employees have a better understanding of their delegated tasks and duties. To become a good supervisor, one must develop skills in communication, mentorship, time management, adaptability, and decision-making.

Collection supervisor vs center supervisor salary

Collection supervisors and center supervisors have different pay scales, as shown below.

	Collection Supervisor	Center Supervisor
Average salary	$64,766	$39,359
Salary range	Between $45,000 And $92,000	Between $27,000 And $56,000
Highest paying City	Mount Laurel, NJ	New York, NY
Highest paying state	New York	New York
Best paying company	Intuitive Surgical	Gannett Fleming
Best paying industry	Finance	Telecommunication

Differences between collection supervisor and center supervisor education

There are a few differences between a collection supervisor and a center supervisor in terms of educational background:

	Collection Supervisor	Center Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Collection supervisor vs center supervisor demographics

Here are the differences between collection supervisors' and center supervisors' demographics:

	Collection Supervisor	Center Supervisor
Average age	47	47
Gender ratio	Male, 44.6% Female, 55.4%	Male, 54.1% Female, 45.9%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.5% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between collection supervisor and center supervisor duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Center supervisor example responsibilities.

Create reports to manage quality, production, error tracking, attendance & other KPIs.
Manage outbound scheduling of all line hauls to include courier, grind, and LTL shipments, and billing.
Assist in achieving and maintaining DoD certification and national accreditation equivalent.
Position and manage ammunition and weapon systems to ensure maximum economy of force.
Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
Meet company KPIs for product quality.

Collection supervisor vs center supervisor skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common center supervisor skills

Develop Recommendations, 13%
OSHA, 7%
Professional Work, 7%
Patients, 6%
Employee Training, 5%
Performance Evaluations, 5%

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Collection Supervisor
Collection Supervisor vs Center Supervisor

Updated January 8, 2025

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