Collection supervisor vs senior collector

The differences between collection supervisors and senior collectors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a collection supervisor, becoming a senior collector takes usually requires 6-12 months. Additionally, a senior collector has an average salary of $85,626, which is higher than the $64,766 average annual salary of a collection supervisor.

The top three skills for a collection supervisor include customer service, FDCPA and delinquent accounts. The most important skills for a senior collector are customer service, payment arrangements, and past due accounts.

Collection supervisor vs senior collector overview

	Collection Supervisor	Senior Collector
Yearly salary	$64,766	$85,626
Hourly rate	$31.14	$41.17
Growth rate	-8%	-8%
Number of jobs	21,526	5,614
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 41%
Average age	47	46
Years of experience	6	12

Collection supervisor vs senior collector salary

Collection supervisors and senior collectors have different pay scales, as shown below.

	Collection Supervisor	Senior Collector
Average salary	$64,766	$85,626
Salary range	Between $45,000 And $92,000	Between $50,000 And $145,000
Highest paying City	Mount Laurel, NJ	-
Highest paying state	New York	-
Best paying company	Intuitive Surgical	-
Best paying industry	Finance	-

Differences between collection supervisor and senior collector education

There are a few differences between a collection supervisor and a senior collector in terms of educational background:

	Collection Supervisor	Senior Collector
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 41%
Most common major	Business	Business
Most common college	California State University - Bakersfield	-

Collection supervisor vs senior collector demographics

Here are the differences between collection supervisors' and senior collectors' demographics:

	Collection Supervisor	Senior Collector
Average age	47	46
Gender ratio	Male, 44.6% Female, 55.4%	Male, 40.1% Female, 59.9%
Race ratio	Black or African American, 10.1% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6%	Black or African American, 13.4% Unknown, 4.1% Hispanic or Latino, 20.9% Asian, 3.7% White, 57.4% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between collection supervisor and senior collector duties and responsibilities

Collection supervisor example responsibilities.

Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
Complete weekly QA's and coaching's for a team of 12+.

Senior collector example responsibilities.

Accomplish the above in compliance with HIPAA regulations.
Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
Record CPT codes and ICD-9 codes on billing forms.
Develop and pursue collection strategies to reduce the DSO.
Process credit cards, purchase cards, ACH payments.
Used the Medicaid web portal to check claim status and eligibility.

Collection supervisor vs senior collector skills

Common collection supervisor skills

Customer Service, 22%
FDCPA, 5%
Delinquent Accounts, 4%
Credit Card, 4%
Direct Reports, 3%
Medicare, 3%

Common senior collector skills

Customer Service, 16%
Payment Arrangements, 13%
Past Due Accounts, 6%
Debt Repayment, 5%
Loss Mitigation, 5%
FDCPA, 4%

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Collection Supervisor
Collection Supervisor vs Senior Collector

Updated January 8, 2025

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